Cypress Village

    4600 Middleton Park Cir E, Jacksonville, FL, 32224
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Beautiful campus, expensive with issues

    I've spent time touring and staying here and love the beautiful campus, grounds and lakefront setting near the Mayo Clinic, plus the pool, gym, clubs and many friendly, hardworking staff and therapists. Dining, activities and rehab can be excellent, and residents seem engaged and happy. My concerns: it's very expensive, with rising rents, large entrance/deposit fees and reported refund disputes (including memory-unit deposits) after ownership changes. Care is inconsistent - some nurses and therapists are outstanding, but chronic understaffing, slow/unreliable call buttons, spotty cleaning and poor communication have caused real problems for families. Overall: gorgeous, activity-filled community with many caring people, but tour closely, ask tough questions about fees, staffing and refund policies before committing.

    Pricing

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Cafe
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • On-site market
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Religious/meditation center
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.26 · 585 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      2.2

    Pros

    • Many compassionate, attentive and outstanding caregivers and CNAs
    • Strong physical and occupational therapy / rehabilitation teams
    • Wide variety of activities and interest groups (book club, knitting, music, trips)
    • Class-A campus amenities (heated indoor pool, aquatic center, gym, certified trainer)
    • Extensive social programming and live entertainment
    • Well-maintained, attractive grounds and lakefront walking paths
    • Multiple dining venues and many residents praise dining staff and chefs
    • Good concierge, front-desk and security presence
    • Continuum of care (independent living, assisted living, memory care, health center)
    • Robust transportation and excursion services
    • Numerous housing and floor-plan options, including residential-feel units
    • Many individual staff members singled out for exceptional care and responsiveness
    • Housekeeping and maintenance frequently described as responsive and effective
    • Strong sense of community and long-term resident satisfaction in many cases
    • Proximity to Mayo Clinic and convenient medical access
    • On-site services and clubs (library, woodshop, putting greens, croquet, workshop)
    • Positive short-term rehab/transitions reported by many residents
    • Security and hotel-like amenities often appreciated

    Cons

    • Chronic understaffing, especially nights and weekends
    • Long and inconsistent call-button response times; some call buttons broken
    • Medication errors, delayed meds, and other medical-management problems
    • Inconsistent quality of nursing care; reports of dismissive or rude nurses
    • Supply shortages (wipes, bed pads, Purell dispensers with dead batteries)
    • Reports of neglect: soiled diapers, bedsores, hygiene lapses, dehydration
    • Food quality is inconsistent — some praise but many report unpalatable meals
    • Poor communication and coordination between departments and with families
    • Discharge planning failures, delayed or incorrect discharge communications
    • Lost or mishandled personal belongings (hearing aids, wallets)
    • Safety and environmental hazards (broken outlets, unsafe walkers, window/screen issues)
    • Inconsistent therapy scheduling and missed care events (showers, meds)
    • Management and administration perceived as evasive or money-focused
    • High costs, rent increases, hefty entrance/memory-unit deposits and refund disputes
    • Variable cleanliness in some units and occasional pest/mildew/odor reports
    • Allegations of overmedication and inappropriate medical decision-making
    • Some reports of abrupt/poor transitions and rushed discharges from rehab
    • Inadequate nurse-to-patient ratios cited (e.g., 1 CNA for 20–30 patients)
    • Mixed experiences with doctor availability and on-call medical coverage
    • Instances of abuse or unprofessional staff behavior reported
    • Problems with admissions/onboarding and missing medication or patient information
    • Corporate/ownership changes tied to perceived service reductions
    • Inconsistent housekeeping and dining service during busy periods
    • Variable experience across units: some teams excel while others underperform

    Summary review

    Overall sentiment: Cypress Village reviews show a strongly mixed but clearly patterned picture. Many reviewers praise the campus, amenities, social life, and a cohort of dedicated staff and therapists who deliver excellent, compassionate care and successful rehabilitative outcomes. At the same time a substantial and recurring set of concerns — primarily staffing shortages, inconsistent nursing care, communication breakdowns, safety and supply issues, and administrative/billing disputes — appear often enough to be systemic rather than anecdotal. Prospective residents and families will likely experience outstanding aspects of campus life but should also be prepared to monitor clinical care and contractual/financial details closely.

    Staff and caregiving: Across the reviews one of the most consistent positives is the presence of caring individuals — CNAs, particular nurses, therapists, dining servers, and maintenance/housekeeping staff — who are repeatedly named and praised for going above and beyond. Physical and occupational therapy teams receive frequent high marks for restoring function and producing measurable rehab gains. Several specific employees (therapists, Chef Danny and various dining staff, and aides such as Carla and Katelyn in some reviews) are cited as among the facility's strengths. However, staffing levels and training are uneven: many reports describe night and weekend staffing that is insufficient, long call-button response times, missed basic care (delays changing diapers, missed showers, unmet toileting needs), and occasions when nurses are dismissive or difficult to reach. These divergent reports suggest pockets of excellent person-centered care coexisting with workload-driven failures.

    Clinical quality and safety: Reviewers reported both excellent clinical care and serious clinical lapses. Positive accounts highlight safe, attentive nursing and skilled rehab after hospitalization. Negative accounts include medication errors or delays, delayed stat orders, mismanagement of testing, overmedication concerns, and reports of bedsores, dehydration and scabies outbreaks. Safety and environmental hazards were also mentioned (damaged floor outlets in therapy, broken pots, screens in shrubbery, missing walker or commode at discharge). Together, these themes point to variability in medical oversight and unit-level safety practices; families should ask detailed questions about staffing levels, medication reconciliation processes, night coverage, and incident reporting practices during tours.

    Dining and nutrition: Dining receives highly polarized feedback. Many residents praise the culinary program, multiple dining venues, improved plating, accommodating dining staff, and named servers and chefs. Conversely, several reviewers experienced poor or unpalatable meals, missing menu items, bitter coffee, and even weight loss attributed to food quality. Dietary accommodations are not uniformly handled — some residents report being relegated to limited menus or having meal preferences ignored. Given the mixed feedback, it's important for potential residents to sample meals, ask about dietitian involvement, and understand the process for accommodating special diets.

    Facilities, amenities and activities: This is a major strength of Cypress Village. The campus is repeatedly described as beautiful and well-maintained, with a wide range of amenities: heated indoor pool/aquatic center, gym with certified trainers, putting greens, croquet court, lake and trails, library, woodshop, and numerous clubs and social groups. Transportation, frequent outings, and robust entertainment programming contribute to a lively social atmosphere that many long-term residents credit with improving quality of life. Housekeeping and maintenance are frequently reported as responsive and effective, supporting a 'resort-like' living experience for many residents.

    Management, contracts, and financial issues: Several reviews raise red flags around management transparency, contract enforcement, refundable deposit policies (especially memory-unit deposits and entrance fees), and pricing. Ownership/management changes and resulting cost increases or service reductions were specifically called out. Multiple families reported disputes over refunds and concerns that corporate priorities may emphasize revenue over care. Potential residents should carefully review the contract, exit/refund policies, any LifeCare or memory-unit terms, and confirm in writing what services are included and refundable.

    Patterns and variability: The strongest pattern is high variability — excellent care, staff, and amenities reported alongside repeated operational problems. Positive experiences are often tied to specific teams or employees and to daytime coverage; negative experiences cluster at night, during shift changes, or when residents require higher-dependency care. Problems with communication, equipment fulfillment (walkers/commodes), discharge planning, and lost belongings appear repeatedly. Several reports describe an initial appealing tour that did not match later lived experience, emphasizing the importance of visiting multiple times and asking specific operational questions.

    Practical recommendations for families: If considering Cypress Village, tour multiple residential areas (independent, assisted, memory, health center), meet therapy and nursing leaders, sample meals, and ask for details on night staffing ratios, call-button reliability and average response times, medication reconciliation and nurse coverage, incident reporting, supply replacement cadence, and discharge planning protocols. Review the contract carefully for entrance fee terms, memory-unit deposits and refund policies, and ask for examples of how the community has handled recent complaints. Speak with current residents and families about experiences at night and during transitions of care.

    Bottom line: Cypress Village offers an attractive campus, robust activities, excellent rehab in many cases, and numerous staff who deliver exemplary personalized care. However, recurring operational and clinical complaints — especially related to staffing levels, call-response times, medication and discharge practices, cleanliness lapses, and management/contract disputes — are sufficiently frequent to warrant careful due diligence. Many residents thrive and praise the community, but families with higher medical needs or those reliant on consistent, 24/7 nursing support should investigate unit-level staffing and clinical quality measures before committing.

    Location

    Map showing location of Cypress Village

    About Cypress Village

    Cypress Village sits by a scenic lake with a fountain and well-kept grounds, and the community welcomes seniors ages 55 and over with a range of care options, including independent living, assisted living, memory care, skilled nursing, rehabilitation, and home health services, so there really are quite a few ways to find support depending on what you need as you get older, and you often see residents walking the paths along the water or relaxing on benches by the meditation garden or the gazebo out over the lake. You'll find independent living apartments with bright modern kitchens, white cabinets, and lots of counter space, and there are freestanding patio, garden, and fairway homes for those wanting more space and privacy, all set in a fairly maintenance-free environment so people don't have to worry about much home upkeep. Assisted living provides trained staff who help with daily activities like bathing, dressing, and managing medicines, while keeping things as independent as possible, and the apartments here have soft bedding and comfy chairs so it feels pleasant, plus you might end up having breakfast in bed if you want.

    Memory care lets people with Alzheimer's or dementia live in a secure area, and the staff there uses individual care plans to keep everyone safe and comfortable, and the furniture and layout help prevent confusion and wandering, with nice views and good natural light in the common rooms. Skilled nursing and rehabilitation cover short-term or long-term stays, focusing on medical care, personalized rehab, and day-to-day needs in an area with roomy seating and big windows showing the nature outside, plus there's a fitness center with treadmills, bikes, and plenty of light so people can keep up with therapy. If you need hospice care or home care, Cypress Village arranges for it with trained aides, offering comfort both in the facility and at home.

    The community provides meals through restaurant-style dining or private dining rooms for when residents want to have visitors or celebrate, and there's also a waterfront dining table area and a bar overlooking the lake, which is a nice spot for coffee, tea, or a drink in the afternoon, especially when the sun's out. Weekly social events, holiday parties, and a regular schedule of activities let people stay active and have fun, with a recreation room, pool table, and coffee bar, plus devotional services onsite and offsite for those who want them, and organized trips off the property are popular.

    For wellness and safety, there's complimentary transportation, accessible public transportation nearby, free Wi-Fi, and covered parking, as well as a "Care Portal" and regular telemedicine clinics in Room D-250, with quick scheduling to see specialists like cardiologists or neurologists, sometimes within a day or two. Medical care also covers older adults' special needs, including a geriatric cardiology clinic, and urgent needs can often be seen virtually by a physician if needed, which can help families feel safer.

    Residents can bring cats and dogs into private units, and Cypress Village is a Fair Housing & Equal Opportunity provider, so every resident is treated fairly and respectfully. Indoor common areas are bright, outdoor spaces are nicely landscaped, and no smoking is allowed indoors in both private and public areas. There's a bright swimming pool with a sloped entry and safety rails, and the recreation spaces have sunny views of the lake and gardens, along with a calm spot for meditation or just enjoying the water.

    Meals are nutritious and served nicely, activities are planned both onsite and offsite, and there are always people around to help, whether it's for a medical concern, transportation, or getting involved in a group. And if seniors want to age in place, the community's different levels of care make it possible to do so without moving far. The facility offers a contact form, an interactive map, a photo tour, and a simple approach to answering questions, and many families find the staff genuinely caring and attentive to their loved ones' comfort and well-being.

    About Life Care Services

    Cypress Village is managed by Life Care Services.

    Life Care Services (LCS), established in 1971 and headquartered in Des Moines, Iowa, stands as the nation's leading manager of full-service senior living communities and the largest not-for-profit senior living operator in the United States. With over five decades of experience, LCS manages more than 130 communities serving over 40,000 residents nationwide, specializing in Life Plan Communities (formerly known as Continuing Care Retirement Communities or CCRCs), as well as stand-alone assisted living, memory care, and rental communities.

    The company's comprehensive approach encompasses operations management, marketing and sales support, health services, compliance, finance, human resources, risk management, strategic planning, and technology development. Through the LCS Family of Companies, they provide end-to-end solutions including development services, real estate private equity enterprises, insurance, national purchasing consulting, and in-home care services. Their innovative development projects feature amenity-forward designs, including cutting-edge elements like rooftop restaurants and microbreweries, demonstrating their commitment to evolving senior living experiences.

    LCS's philosophy centers on purposeful living, where aging means adding experiences rather than giving up on them. Their hospitality-driven approach combines data-driven services with personalized care to strengthen teams, streamline workflows, and enhance resident experiences. Signature programs include Extraordinary Impressions, their employee culture initiative; Heartfelt Connections®, a nationally recognized memory care approach; Eversafe 360 senior safety protocols; and the Health & Wellness Navigation Program™ that provides personalized care plans addressing all aspects of well-being. The LCS Signature Experiences program infuses hospitality into every aspect of community life, creating rich, engaging experiences for residents and employees alike.

    The company's excellence has earned unprecedented recognition, including being ranked #1 in Customer Satisfaction among Independent Living Senior Living Communities by J.D. Power for six consecutive years (2019-2024), winning more independent living awards than any other brand in the J.D. Power U.S. Senior Living Satisfaction Studies. Additionally, LCS received three awards from Top Workplace USA in 2023, reflecting their commitment to both resident care and employee satisfaction. As the fourth-largest operator of life plan and rental senior living communities nationwide, LCS continues to shape the future of senior living through innovation, excellence, and a deep commitment to empowering seniors to live their best lives.

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