Overall sentiment across the reviews is mixed but leans toward positive impressions of staff, activities, and campus amenities, tempered by serious concerns about infrastructure, emergency preparedness, communication, and inconsistent services. Reviewers repeatedly praise the size and amenities of the campus — it is described as large and resort-like with a golf course, golf-cart friendly roads, an on-site store, an on-campus community center, indoor and outdoor pools, and substantial apartment options including 2- and 3-bedroom units. Multiple living formats (apartments and manufactured homes) and multiple levels of care (independent living, assisted living, memory care, and on-site inpatient rehab) make the campus attractive to families looking for continuum-of-care options. The community is Lutheran-run, accepts most health insurance plans, and several reviewers noted that staff are vaccinated against COVID-19.
Care quality and staffing are recurring positive themes in many reviews. Many residents and family members described staff as caring, knowledgeable, and personalized in their approach; RNs were specifically called out as “on point.” Spanish-speaking staff and an overall agradable, buen ambiente were noted as strengths for Spanish-speaking residents and families. The facility offers robust programming — pool-based activities, yoga, dance, crafts, bingo, church services, and a wellness trainer — which contributes to active social engagement. Transportation services to medical appointments and shopping, a secure campus with good security measures, and 24-hour visiting policies were also appreciated.
Dining and living logistics are a mixed picture. Reviews describe multiple dining formats (cafeteria self-serve, order-off-menu, and full-service dining) and a generally pleasant dining room environment, with dining hours reported from 7:00 a.m. to 7:00 p.m. However, there are repeated notes that some meal costs are extra unless a higher level of care is purchased, and at least one reviewer reported receiving only one meal per day and wanting three — indicating inconsistent provisioning or mismatched expectations. Room layouts are spacious, but some apartments reportedly lack in-room washrooms which may be important for residents seeking en-suite facilities.
The most serious and recurring concerns relate to infrastructure, emergency response, and management communication. Multiple reviewers described significant storm-related failures: flooding during hurricanes, raw sewage backups, water contamination, and subsequent mold growth. These events reportedly displaced residents, required clean-up and remediation, and occurred repeatedly according to reviews. Several accounts criticized management for poor communication during and after these events — delayed or absent responses to displaced residents, lack of clear information, and generally poor admissions communications when families raised urgent concerns. Health inspection deficiencies and outdated portions of the facility were mentioned, suggesting some regulatory or maintenance issues that potential residents should investigate further.
Operational and admissions issues also appear across reviews. Some families reported being denied admission or told the memory-care units could handle needs when in fact staff could not meet those needs, indicating possible misrepresentation or inconsistent capabilities across the seven communities on campus. Several reviewers noted after-hours phone calls go unanswered and that staffing levels appear insufficient at times. The campus layout — large and spread out — was cited as creating mobility challenges for some residents, and reviewers recommended more exits and easier entry/egress points for safety and convenience.
Cost and value considerations are mixed. While many reviewers appreciated service quality, programming, and the campus environment, there are consistent complaints about high monthly costs and additional charges for meals or services. Some reviewers placed the community within their top choices but not necessarily the best overall, reflecting a trade-off between amenities and the risks or weaknesses described above.
In summary, Good Samaritan Society - Kissimmee Village - Inpatient Rehab presents a compelling option in terms of campus amenities, activity programming, and generally caring staff — with strong nursing presence and bilingual personnel. At the same time, prospective residents and families should carefully investigate infrastructure resilience (especially hurricane/flood history and remediation), management communication practices, documented health inspection results, specific memory-care capabilities, staffing levels (including after-hours coverage), and exact costs (what is included versus extra). Visiting in person, asking for written policies about emergency procedures, reviewing recent inspection reports, and confirming specifics of admission criteria for memory care would help families weigh the facility’s many positives against the documented concerns.
