La Posada

    3400 Masterpiece Wy, Palm Beach Gardens, FL, 33410
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Beautiful campus, inconsistent dining, recommend

    I'm a resident and overall I love the beautiful, well-kept campus, spacious apartments, lively activities, and genuinely caring staff - memory care and rehab have been especially strong. Dining and service are inconsistent: I've enjoyed five-star meals and attentive servers, but I've also experienced poor food, missed orders and shrinking quality. Staff are warm and helpful most of the time, though understaffing, slow call-button responses and occasional nursing or management lapses worry me. It's expensive and some units face parking/noise, but I feel safe, engaged, and would recommend with reservations.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Family private dining rooms
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.13 · 111 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      3.9
    • Amenities

      4.3
    • Value

      2.5

    Pros

    • Well-maintained, beautifully landscaped campus
    • Elegant, recently renovated buildings and common areas
    • Spacious, bright apartments with full kitchens and balconies
    • Strong and varied activities program (classes, clubs, concerts)
    • Multiple dining venues including two restaurants and cafes
    • Many reviewers praise outstanding dining and food presentation
    • Excellent physical therapy and rehabilitation services
    • Friendly, caring and knowledgeable staff (many named positively)
    • Responsive and helpful administration in many reports
    • Strong sense of community and social opportunities
    • Secure, gated community with attentive security
    • Large fitness centers, pools, and exercise rooms
    • Concierge-like hospitality and smooth move-in support
    • Weekly or included apartment cleaning reported by some
    • Convenient location near Palm Beach Gardens Mall
    • Beautiful views and outdoor spaces (benches, water features)
    • Continuum-of-care options available on campus
    • High-quality amenities (salon, banquet hall, multipurpose rooms)
    • Accommodating dining staff and chefs responsive to allergies
    • Successful COVID-era safety measures and pandemic responsiveness

    Cons

    • Inconsistent and sometimes poor clinical care and skilled nursing
    • Understaffing with ignored call lights and delayed responses
    • Serious incidents reported (falls, medication errors, neglect)
    • Highly variable dining quality and service decline over time
    • Management and sales concerns (misleading advertising, eviction threats)
    • High buy-in price with unclear or limited nursing-care coverage
    • Memory care staffing and security problems in some reports
    • Maintenance and cleanliness inconsistent (smells, dated units)
    • Some apartments face parking lots or have less desirable views
    • Transportation has extra charges and limited covered rides
    • Busy/noisy location and traffic complaints
    • Front desk and administrative organization issues reported
    • Staff turnover and reports of rude or unprofessional employees
    • Limited breakfast options in some dining plans
    • Occasional shortages of supplies and discharge equipment
    • Employee parking problems impacting residents

    Summary review

    Overall impression: Reviews for La Posada are highly polarized. A large portion of reviewers describe La Posada as an elegant, well-appointed senior community with outstanding amenities, compassionate staff, and first-rate rehabilitation services. Many residents and families describe bright, spacious apartments, beautifully landscaped grounds, multiple dining venues, robust activities, and a real sense of community. Conversely, a significant set of reviews document troubling inconsistencies—particularly around clinical care, staffing levels in skilled nursing and memory care, and management practices—leading to some severe negative experiences. The result is a mixed picture in which La Posada can be an excellent choice for some seniors but also a source of serious concern for others, depending on the unit, care level, and time period of residency.

    Staff and culture: The strongest and most frequently repeated positive theme is staff: many reviewers praise friendly, compassionate, knowledgeable caregivers, front-desk associates, dining servers, and administrators. Several staff and administrators are called out by name for going above and beyond, especially during move-ins and the pandemic. Multiple accounts describe residents being greeted by name, staff who enable independence while protecting safety, and a hospitality-oriented service model likened to a hotel/Ritz-Carlton experience. At the same time, other reviews report rude, unprofessional, or inattentive employees, high staff turnover, and a culture of employees being overworked and underpaid. These negative reports often connect to the operational measures—slow call-button responses, rough handling by some CNAs, or arguments among staff—that materially affect resident experience.

    Clinical care, skilled nursing, and memory care: Clinical and nursing care is the area with the greatest divergence in reviews. On the positive side, numerous family members praise outstanding nursing, phenomenal physical and occupational therapy, and very successful rehabilitation outcomes; the skilled rehab department is highlighted as a real strength. On the negative side, there are multiple reports of understaffing, ignored call lights, long delays after falls, missing medications, poor bladder management, and alleged improper handling of incidents that led to hospitalization or hospice. Serious anecdotal incidents (falls, disputed medication/urine-output reporting, a bed-bound patient accused wrongly) are reported by multiple families and suggest that staffing and oversight can be variable and in some cases inadequate. Memory care has similar mixed feedback: some reviewers praise compassionate memory-care teams and meaningful programming, while others describe unsafe conditions, poor monitoring, and insufficient staffing.

    Dining and food service: Dining is another area with a strong split. Many reviewers rave about exceptional dining: beautiful presentation, multiple restaurant choices, accommodating chefs, and a five-star dining atmosphere. Several accounts describe two restaurants, cafes, in-apartment delivery, and chef accommodation for allergies. Conversely, other reviewers describe a drop in dining quality over time—order inaccuracies, missing or cold meals, containers melting in microwaves, limited meal availability (running out of food), and instances where meals appear mishandled on delivery. Some residents note limited breakfast options or changing service models that reduced convenience. In short, food service quality appears high for many but inconsistent across time and units.

    Facilities, amenities, and activities: The facility and grounds receive widespread praise: attractive, elegant common areas, well-maintained landscaping, scenic water features and birdlife, large exercise rooms, pools, salon, and well-appointed banquet/multipurpose spaces. Apartments are often described as spacious, with full kitchens and bright windows; renovated units and move-ins are noted to be smooth. The community offers an active social calendar—classes, bridge, golf, chorus, knitting clubs, concerts, and many exercise options—contributing to strong social life and resident satisfaction. Negative notes include some dated or poorly maintained apartments (bad-smelling carpet, aging AC units, worn bathrooms), occasional surface prioritization (exterior beautification over interior maintenance), and some suites that face parking lots or busy streets.

    Management, sales, contracts, and finances: Reviews reflect praise for creative, responsive administration in many instances, including administrators who are proactive in problem-solving and hospitality leaders who make families comfortable. However, there are also repeated concerns about sales and financial transparency—reports of misleading advertising, high buy-in prices that don’t match promised services, unclear nursing coverage, rent hikes and eviction threats, and disputes over funds or insurance representation. Prospective residents should therefore carefully review contracts, what the buy-in covers, policies on rent increases, and what is included versus charged separately (transportation fees, meal reservations, access limitations).

    Safety, security, and operations: Many reviewers highlight gated-community security, attentive guards, and a sense of safety. A number of testimonials praise a strong balance of safety and independence. Yet other accounts describe operational failures: call lights unanswered, nurses’ voicemail recordings, long response times for emergencies, and inconsistency in incident reporting. Employee parking and front-desk organization are occasional operational pain points. Pandemic-era responses were generally praised for keeping residents safe, though post-pandemic staffing pressures are cited as contributing to lapses.

    Patterns and takeaways for prospective residents: The dominant pattern is variability. When La Posada is well-staffed and the right apartment/unit is selected, residents experience resort-like amenities, excellent therapy and dining, and a warm community. When staffing is thin or management communication breaks down, problems arise in core areas—clinical care, safety, dining reliability, and maintenance. To evaluate fit, prospective residents and families should: (1) tour multiple times at different times of day to observe staffing and meal service, (2) ask for recent staffing ratios and turnover statistics for both assisted living and skilled nursing/memory care, (3) request written details about what buy-in and monthly fees cover and any limits on nursing coverage or transportation, (4) speak with current residents and families (especially those in the same building/unit type), and (5) clarify incident-response protocols, discharge procedures, and availability of equipment at discharge.

    Conclusion: La Posada offers many of the attributes buyers look for in a high-end senior community—beautiful grounds, varied amenities, an active social scene, and pockets of excellent clinical and hospitality staff. However, multiple credible reviews describe serious lapses in clinical care, inconsistent dining and maintenance, and troubling management/sales practices for some residents. The decision should hinge on confirming current staffing, care quality in the specific care neighborhood (independent, assisted, memory, or skilled nursing), contractual clarity, and direct conversations with residents and staff to confirm the experience you expect.

    Location

    Map showing location of La Posada

    About La Posada

    La Posada sits in Palm Beach Gardens, Florida, and offers a quiet place for seniors with its well-kept walking paths, peaceful water views, and neat landscaping with palm trees, balconies, and safe gates marking the way in and out, and the villa homes there make for a scenic stroll. People can relax at the heated outdoor pool with lounge chairs and umbrellas for shade, or simply sit on private balconies that look out over the lake, and the grounds are easy on the eyes. Independent living apartments come with living rooms that have sofas, armchairs, glass coffee tables, and a few palm plants for a touch of home, plus some have two bedrooms and two baths. Residents can get their hair done in the comfortable salon, sit in the library with tall windows and many books, eat in dining rooms with high ceilings and white columns, or make crafts in the arts studio. Meals get served restaurant-style by staff, and there's always help with housekeeping, so people don't need to worry about heavy chores.

    La Posada has a master of the art of living well® idea, offering different types of care on one campus for independent living, assisted living, skilled nursing, memory care for Alzheimer's and dementia, home health, rehab, adult day care, counseling, and visits with psychiatrists or psychoanalysts. There's 24-hour staff-including nurses and aides with dementia training-who put safety first, and there's a clinic right on-site run by doctors. The care team tries to help people feel comfortable and safe, and services aim to support independence and dignity, with trained help for those needing more attention.

    The campus opens easily to Palm Beach Gardens' shops and places to go, so residents are near familiar sites if they wish. Wellness programs and fitness centers help people stay active, and there are walking trails and a spa to help people unwind. Some apartments have Manhattan-style designs, others have private villas-choices range from one to two bedrooms, 812 to 2,600 square feet, and offers balconies or different entrances for privacy. The place is family-owned and focuses on friendly, compassionate help. There are scheduled activities every day, transportation for those who need rides, and special programs for people living with memory loss. Concierge services can help arrange appointments or other needs, and everything circles back to keeping people healthy and satisfied. La Posada aims to provide easy, secure, and comfortable living for older adults, all on one campus, and people can take a virtual tour online if they want to see more.

    About Kisco Senior Living

    La Posada is managed by Kisco Senior Living.

    Kisco Senior Living, based in Carlsbad, California, specializes in developing and managing full-service senior living communities. Established over 30 years ago, Kisco operates 22 communities across six states, providing various living options, including independent living, assisted living, and memory care.

    Kisco emphasizes a philosophy known as "Kisco Confidence," which focuses on safety, security, trust, transparency, and delivering five-star service. They follow best-in-class safety protocols, including a strict adherence to CDC guidelines and comprehensive hygiene and health standards. Their communities are designed to promote an enriched lifestyle with a focus on emotional, intellectual, physical, social, spiritual, and vocational needs.

    Kisco Senior Living is known for its hospitality-driven approach and programs such as the "Healthy Strides" wellness initiative. They offer personalized care and support through custom packages tailored to individual resident needs, including skilled nursing and rehabilitation services. The company's commitment to quality and service excellence has earned them recognition, with many communities receiving prestigious industry accolades.

    Their communities, spread across states like California, North Carolina, Florida, Hawaii, and Utah, offer a variety of amenities and services designed to enhance the residents' quality of life. The "Kisco Signature" portfolio, launched in 2023, provides a five-star lifestyle with services developed in partnership with Forbes Travel Guide, including personal errand and grocery delivery services.

    Kisco's approach is deeply rooted in principles of integrity, dignity, compassion, and a commitment to enhancing each resident's lifestyle through responsive service, high-quality programs, and a strong sense of community.

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