Overall sentiment across the reviews is mixed but leans positive, with many reviewers emphasizing excellent, compassionate staff, a robust activity program, and attractive grounds and common areas. The facility is frequently described as clean, bright, and homey in its public spaces, with well-kept landscaping and a pleasant golf-course setting. Amenities cited repeatedly include multiple social spaces (library, game room, coffee and ice cream areas), a thrift store, beauty shop, physical therapy room, and wheelchair-accessible outdoor seating and walkways. Reviewers note that the community supports a lively social environment—bingo, card games, trivia, exercise classes, movie nights, church services, shopping trips and more—helping residents stay engaged and social. Several families express satisfaction with the dining room and describe meals as very good or excellent, and many appreciate included services such as housekeeping and transportation to medical appointments. Multiple long-term residents (including centenarians) are reported to be thriving, which reviewers cite as evidence of stable, consistent care over time.
Care quality and staff behavior are among the strongest positives. Many reviews describe caregiving and nursing staff as friendly, respectful, attentive and quick to respond to call lights or needs. Several reviewers specifically praise long-tenured employees and name administrators or staff who provide clear, regular communication and prompt problem resolution. Person-first interactions, dignity and respectful greetings are common themes. Families frequently report peace of mind, quick assistance after soiling, fresh linens and good follow-up. There are also positive notes about upgraded or remodeled sections and bright, modern interiors in parts of the campus.
Despite the many positives, recurring concerns create an uneven picture. The facility is an older building in places and reviewers note a hospital-like environment in higher-care sections — with attendants delivering water and medications in hallways and a busier, clinical feel in some wings. Cleanliness is inconsistent: while public areas are often praised as spotless, some residents reported specific housekeeping problems (dust/vacuuming around furniture), and more serious claims include mold and pest infestations in units that residents say were not promptly or adequately addressed. Maintenance was praised in emergency situations by some families, yet others say maintenance quality has declined over time.
Dining reviews are mixed. Numerous reviews celebrate very good meals and a comfortable dining area, and some note vegetarian options and helpful staff around meals. Conversely, other reviewers describe bland American cuisine, cold food, and limited or unexciting menu choices. A few reviews mention staff confusion about meal selections (e.g., meatless lunches), and some residents would like a more varied or adventurous menu. Apartment accommodations vary by building: some units are described as comfortable and apartment-style while other, higher-assistance rooms feel more clinical. Practical limitations such as no stove in kitchenettes and laundry rooms located on upper floors were noted as resident inconveniences.
Management and communication show a stark divide in experiences. Several reviewers praise responsive administration, timely updates (including during weather events), and a business office that is informative and helpful. At the same time, there are serious allegations from other reviewers about poor communication — not being notified of hospitalizations, rooms being moved without notice, secrecy or inability to contact staff, deposit withholding and refund delays. A small but significant subset of reviews alleges theft of personal belongings and inadequate or insensitive responses from management. These negative experiences, when they occur, tend to be severe and color those reviewers’ overall assessments.
COVID-19 also influenced impressions. Live entertainment and group activities were curtailed during peak periods, with frequent testing and mask requirements for residents and visitors; these necessary precautions reduced some aspects of social life and live programming for a time. Finally, the overall reputation appears to be one of high variability: many families receive excellent care, praise staff and enjoy the active, community-oriented environment; others experience lapses in communication, occasional care shortcomings, or maintenance/cleanliness problems that significantly affect their satisfaction. Prospective residents and families should weigh the strong testimonials about staff and activities and the attractive campus against reports of inconsistent facility conditions and occasional management issues. Visiting in person, meeting specific staff members, and confirming the condition of particular buildings or units will help assess whether the Fellowship at The Fairway matches an individual’s expectations and needs.
