Overall sentiment across the reviews for Concordia Village of Tampa is highly polarized: many families and residents praise the community’s social life, therapy services, and certain staff members, while other reviews describe serious lapses in clinical care, safety, hygiene, and management. Positive reports consistently emphasize an active activities program (with repeated, specific praise for Rachel Crescentini), an effective physical therapy/rehab team, a welcoming social environment, and many on-campus amenities (pool, chapel, salon, library, movie theater, exercise room). Admissions and some administrators are also singled out as professional and helpful, and several reviewers note smooth transfers and hands-on leadership at times. The campus location near hospitals and the availability of on-site medical services are also perceived benefits by many families.
However, a substantial portion of reviews detail serious negative experiences that raise concerns about safety and quality of care. Multiple reviewers report neglectful care: residents left in soiled briefs or urine/feces for extended periods, delayed responses to call lights, rough handling (forced bedpan use, prolonged sitting in wheelchairs), and delays in using assistive lifts. There are repeated allegations of medication errors, including at least one report of a medication mistake linked to hospitalization and death and others describing misadministration or misplacement of prescriptions. Wound-care problems (including delayed or absent wound vac therapy), infections (UTIs, pneumonia, MRSA, gut infections), and cases where antibiotics were delayed or started only after transfer are recurring and serious red flags about clinical oversight and infection control practices.
Cleanliness and maintenance are major and frequent concerns. Many reviewers describe mold, urine and other strong odors, dirty or dusty HVAC units, peeling paint, rusty AC units, clogged sinks, leaking toilets, and scattered debris on grounds and halls. Some parts of the campus and specific rooms are praised as clean and well maintained, but the contrast between well-kept areas and deteriorating/dirty sections is a common pattern. Issues such as lost laundry, theft or misplacement of belongings, and missing or unlabelled clothing add to family frustrations. Safety and accessibility complaints also appear repeatedly: hallways obstructed by scooters and walkers, uneven floors, malfunctioning elevators, and cords or hazards around wheelchairs.
Staffing and operational consistency emerge as central themes tied to both positive and negative experiences. Many reviews applaud individual nurses, CNAs, therapists, and administrators for compassion, competence, and clear communication; multiple staff members receive personal commendations. Yet other reviews report chronic understaffing, high staff turnover, long waits for care, poor third-shift performance, staff perceived as uncaring or rude, and alleged staff cliques that ignore family concerns. Communication breakdowns—missed family updates, poor documentation, medication/transfer miscommunication, and administrative blame-shifting—are noted frequently. Some families describe prompt, thoughtful follow-up and problem resolution by admissions or administrators, while others felt the administration was unresponsive or avoided transparency (especially after adverse events).
Dining and resident life are similarly mixed: numerous reviewers praise the active social calendar, frequent activities, and friendly atmosphere that help residents feel engaged. However, dining quality attracts consistent criticism for overcooked vegetables, monotonous rotation, wilted salads, poor fruit quality, heavy sauces, and declining standards compared with earlier impressions. Some reports highlight good meals and hotel-like dining areas, while others call the cafeteria “disgusting.” The breadth of activities (cards, games, trips, bands, Tower programming) and the dedication of activity staff are among the strongest positive, repeatedly-cited features.
Administration, accountability, and regulatory issues are a recurring undercurrent. Several reviewers mention state investigations, reported violations, and billing/insurance concerns; others explicitly warn of possible Medicare billing issues. There are accounts of poor discharge coordination, abrupt or unsuitable transfers, and failure to address family complaints. Conversely, many families attest to exceptional administrators who facilitated moves, admissions, and care transitions with sensitivity.
In sum, Concordia Village of Tampa appears to offer strong programming, therapy services, and an engaging community for many residents, with standout staff in activities and rehabilitation. At the same time, there are numerous, credible-seeming reports of critical care failures, infection control problems, maintenance and cleanliness issues, medication errors, and inconsistent staffing/communication. Prospective residents and families should weigh these polarized experiences carefully: visit multiple times across shifts, inspect specific units and rooms, ask for recent state inspection and infection-control records, inquire about staffing levels and training, confirm wound and medication protocols, and get direct references about the unit and shift patterns where they expect to reside. The most consistent recommendation from the reviews is to verify current conditions and leadership in person, because experiences vary widely depending on staff, unit, and time of stay.
