Overall impression: The reviews for Highland Village of Fallon are strongly mixed, with a clear split between reviewers who praise the community, facility, and individual caregivers, and those who report serious operational problems. Many reviewers describe a warm, small, well-maintained facility with caring staff and multiple levels of care available, while others highlight systemic issues such as understaffing, inconsistent care, poor infection control, and managerial or communication failures. There is a recurring theme that recent management changes have led to noticeable improvements in morale and service for some residents, but several significant concerns remain and have been reported repeatedly.
Care quality: Reviews indicate a wide range of experiences with care. Numerous comments highlight individual nurses and CNAs who are attentive, kind, and provide personalized support, with some families describing the care as outstanding (including multiple “10/10” style endorsements). At the same time, other reviewers report inconsistent caregiving, residents being shuffled between staff, and unmet basic needs unless a family member advocates strongly. Severe understaffing is a frequent complaint; understaffing is linked to delays, inconsistent attention, and a sense that care can deteriorate when advocates are not present. One review explicitly mentions poor infection control practices that contributed to Covid exposure, which is a serious concern for prospective residents and families.
Staff and management: Opinions about staff and leadership vary sharply. Many comments praise individual employees and a recent management team who are described as responsive, listening to families, and actively improving the environment (several reviews note a “turned around” facility under new administration). Specific positive mentions include staff members who went out of their way to help. Conversely, other reviews describe unprofessional or insulting behavior from staff (a named staff member was called out), administration or patient advocates who are difficult to work with, and an unresponsive business office with no callbacks. There are also reports that the workplace environment can be poor, with at least one reviewer advising against employment there. The clear pattern is that leadership change has been a significant factor — some reviewers see substantial improvement under new management, while others report past or ongoing problems.
Facilities and amenities: The physical facility receives consistently positive remarks: reviewers cite clean, attractive buildings, well-maintained grounds, and comfortable rooms. The size of the community is seen as a benefit by many, creating a family-like feel. Practical amenities such as bus transportation to Walmart, the library, and medical appointments are highlighted as strengths. However, environmental issues were raised by multiple reviewers — specifically smoke and urine odors and complaints that the building can be excessively warm. Some families also reported missing basic items in resident rooms (e.g., juice or other expected supplies), indicating occasional lapses in room provisioning and daily living supports.
Dining and activities: Dining and activities receive mixed feedback. Several reviews say the food is good or that staff are attentive around meals, but an equal number explicitly call the food “awful” or dislike it. This suggests variability in dining quality or differences in expectations among residents. Activity offerings appear limited in some accounts (bingo and exercise groups were commonly observed), although other reviews note that new programs have been introduced and that residents report increased engagement under the newer team. Overall, activity programming may be improving but was viewed as limited by some families prior to recent changes.
Patterns and recommendations for prospective families: The most consistent pattern is polarization: many reviewers are very happy and recommend Highland Village highly, often citing caring staff, good rooms, and successful transitions from other facilities, while a significant minority report serious operational problems that would make them advise caution. Recent leadership changes are repeatedly mentioned as a turning point — multiple reviewers say new management has improved communication, morale, and services. However, persistent concerns around staffing levels, infection control, odors, and inconsistent food and communication mean prospective residents and families should conduct thorough, targeted due diligence. Recommended steps include asking about current staffing ratios, infection control procedures and Covid history, recent management tenure and turnover, how the facility handles family communication and callbacks, seeing a range of meals and activity schedules, touring at different times of day, and asking for references from current families. Doing so will help determine whether a given unit or care level at Highland Village of Fallon meets a family’s expectations and safety standards.
