Orlando Health Dr. P. Phillips Hospital is a big, licensed hospital with 285 beds, and you'll see a lot of patients coming through for all sorts of care from quick emergencies to special surgeries, and with its location near Disney and International Drive, travelers from all over come in too, so the staff asks about your language needs and they have medical interpreters for those who need one, and when it's time for decisions or consent, they use easy forms at a ninth-grade reading level or lower, doctors get listed by name, and patients get told if a trainee will be helping, plus doctors explain any expected problems or recovery times and invite questions before anyone signs. There's a patient and family rapid response team you can call if something suddenly feels wrong, and staff handling forms get lots of training so people stay informed, since the hospital works at stopping health gaps by looking at their own results and making changes when they spot unfairness. They don't sue over unpaid bills, and if there's a billing mistake, there's people ready to check and make payment plans, and bills show up within thirty days after the insurance pays. It has a long roster of safety checks for things like never events, patient falls, and errors, and you can find data on things like C. diff, MRSA infections, surgical site infections after colon surgeries, catheter-based urinary tract infections, central line blood infections, and even rare problems like air bubbles or objects left after surgery, all counted up and used to grade the hospital's safety. The hospital stays open all day, every day, with clear driving directions available for visitors, and there's a website that lists their different services, features, and patient resources, including ways to check your records online or refill a prescription, and even virtual doctor visits if going in isn't possible.
If you need the emergency room, trauma care, or short-term acute care, the hospital has a Level 2 trauma center, though some of the toughest cases get sent on to bigger centers, but there are teams of doctors, nurses, and trained staff always ready for those in need. There are specialized programs for things like diabetes emergencies, sepsis, heart and vascular surgeries, and care for COPD and pneumonia, with outcomes for most services hitting expected or better-than-expected results, but a few scores, like some orthopedic surgeries, have shown average or a bit worse outcomes in certain cases-those details are open to the public. Specialty institutes serve different patient needs, like the Neuroscience Institute for brain and spine care, the Weight Loss and Bariatric Surgery Institute for weight management (awarded the Bariatric Surgery Excellence Award™), the Aesthetic and Reconstructive Surgery Institute, a Cancer Institute, and a Digestive Health Institute, and they have certain specialties winning big national awards, like America's 100 Best Hospitals for Gastrointestinal Care and Cardiac Care, a Pulmonary Care Excellence Award™, and honors for stroke and cranial neurosurgery outcomes. Services for women feature gynecologic surgeries and a Women's Institute, with labor and delivery not offered, and the hospital also provides physical rehab and orthopedic programs for bone and joint issues, with hip and knee care that's usually about average, and some cases a bit below. They handle appendectomies, bariatric surgery, heart valve and bypass surgery, coronary care, and care for strokes, using modern equipment and technology across the many institutes.
Everything tries to serve patient comfort too, and people can get all sorts of care, both inpatient and outpatient, including simple doctor visits, surgery, or even care for cancer and heart conditions. The hospital focuses on making things easier for patients, giving plain information, and reporting on safety so folks know what really happens, and it keeps its schedules wide open by staying available all week, all year. This hospital stands out for its focus on careful, patient-friendly consent, trained staff, language options, careful tracking of safety, and a long list of specialty doctors and care programs, with honest outcomes posted for all to read if you want to know more about how it performs before a hospital stay.
