Overall sentiment across the reviews is mixed but skews strongly negative. Multiple reviewers reported serious problems that affected safety, dignity, and basic medical care. At the same time, a number of reviews highlight strong individual staff members and successful rehabilitation outcomes, creating a polarized picture where experience depends heavily on which staff on duty and which department a resident encounters.
Care quality and medical management show a concerning pattern in the negative reports. Reviewers described medication errors and delays, with medications not available on arrival and IV antibiotics delayed. There are claims that nurses sometimes failed to check vitals and medications consistently, skipped infection-prevention steps, and in at least one account, lied about administering medication. These kinds of reports raise significant questions about medication management, clinical protocols, and oversight. Conversely, some families reported effective nursing and rehab care, indicating that quality may vary considerably by shift or individual clinician.
Staff behavior and staffing levels are recurring themes. Many reviews complain of rude, unprofessional CNAs and phone staff, and some reviewers describe lazy or uncaring attitudes. At the organizational level, reviewers frequently cited high staff turnover, chronic understaffing, and overworked and underpaid employees. These staffing pressures were linked to poor shift-to-shift communication and rushed care. Despite those criticisms, multiple reviews singled out specific caregivers, nurses, CNAs, and therapists as compassionate, hardworking, and professional. Anthony, a rehab staff member, was named repeatedly as an excellent therapist, and several families described a family-like atmosphere created by particular employees.
Safety, dignity, and property concerns are among the most severe negative themes. Reports include an instance where a trash can was used as a toilet, residents being denied showers and receiving sponge baths for extended periods (one report noted 19 days), and broad statements that safety concerns were ignored. Theft and loss of personal belongings were also reported, including laundry problems, lost clothing, and allegations of stolen resident property totaling over $1500 in at least one account. These issues, combined with reviewers stating management was unresponsive and that the administrator seemed motivated by money, contribute to a perception of inadequate oversight and weak accountability.
Activities and rehabilitation receive more positive remarks. Several reviews praised the therapy team and described successful recoveries, with planned monthly activities and outside entertainers such as choirs and bands visiting residents. These programmatic strengths suggest the facility has resources and personnel capable of providing meaningful engagement and effective therapy for some residents.
Management and responsiveness are frequent pain points. Multiple reviewers said management did not respond to concerns, that complaints were ignored, and that the administrator appeared money-focused rather than resident-focused. This alleged lack of responsiveness compounds clinical and operational problems and undermines confidence in any corrective action.
In summary, reviews paint a facility with substantial variability in resident experience. Positive experiences center on strong, dedicated individuals in nursing and rehabilitation who produce good outcomes and meaningful engagement for residents. Negative experiences are serious and systemic in nature: inconsistent medication administration, lapses in infection prevention, rude or neglectful staff behavior, understaffing and high turnover, safety and hygiene failures, and alleged theft and poor laundry handling. For families considering this facility, the reviews suggest a high-risk, high-variability environment where positive rehabilitation outcomes are possible but where significant safety, dignity, and management concerns have been repeatedly reported. Those concerns warrant careful, specific questions during tours, requests for transparency on staffing and incident reporting, and verification of medication and property safeguards before committing to placement.
