Overall impression: The reviews of Eastview Rehabilitation & Healthcare Center are strongly mixed, with a clear split between reviewers who praise the staff and care and those who report serious problems. Many reviewers emphasize compassionate, skilled caregivers—particularly CNAs, LPNs, and RNs—who make residents comfortable and who maintain a pleasant atmosphere with activities and events. At the same time, multiple reviewers describe significant problems: alleged theft of personal items, neglectful incidents, cleanliness and pest concerns, and management failures to address complaints. The result is a polarized reputation where families either strongly recommend the facility or strongly advise against it.
Care quality and staffing: A recurring positive theme is the presence of hardworking, caring direct-care staff. Several reviews note professional nursing (LPN/RN) oversight, CPR-certified employees, and CNAs who form strong relationships with residents. These reviewers report residents being clean, comfortable, and well-cared-for. Conversely, an equally common negative theme is inconsistency in care: reports of staff being unmotivated or lazy, failure to respond or communicate effectively, and isolated but serious allegations of neglect (for example, a resident reportedly kept in a gown in bed all day). This suggests uneven staffing performance and potential variability by shift or by individual caregiver.
Safety, incidents, and administration: Safety and incident response are significant concerns in the negative reviews. Specific allegations include a missing wardrobe and clothing theft, falls with inadequate or delayed emergency response, and a report that pain medication was removed and paramedics were not called. One reviewer named a specific nurse and alleged that administration protected her despite reports. These accounts point to worries about both frontline practices (handling of incidents, dignity of residents) and administrative responsiveness. On the positive side, some reviewers explicitly praised the administration and the Director of Admissions for professionalism and confidence in care, indicating that perceptions of leadership are inconsistent across reports.
Facility condition, cleanliness, and pests: Several reviews praise the pleasant atmosphere, helpful event coordination, and good dining experiences (including complimentary comments about servers and food). However, other reviewers report problems with cleanliness, bad odors, an outdated facility, and a serious pest sighting (rats in a closet). These contradictions suggest that while some areas and units may be well-maintained and hospitable, others suffer from maintenance and sanitation lapses that need attention.
Communication, transparency, and reputation: Communication emerges as another divided area. Many reviews commend staff friendliness and good customer service; others complain of poor communication, lack of clear information, and an overall sense that concerns are not taken seriously. There is also mention of worries about the facility's name/branding, and some reviewers explicitly state they moved residents out because of negative experiences. This split reputation—some calling it a "10 star" place and others labeling it a "nightmare"—indicates reputational volatility and a need for prospective families to seek current, specific references.
Patterns and takeaways for prospective families: The reviews suggest Eastview can provide excellent, compassionate clinical care and a warm social environment in many circumstances, particularly when experienced and engaged nurses and CNAs are on duty. However, there are credible, serious allegations around belongings management, dignity of care, cleanliness, pest control, incident response, and inconsistent managerial follow-through. If considering Eastview, prospective residents and families should (1) request specifics about laundry, lost property, and inventory controls; (2) ask about staffing levels and how the facility handles incidents and family complaints; (3) tour multiple areas of the building to assess maintenance and odors; (4) inquire about pest control history and infection-prevention practices; and (5) speak with current families about consistency across shifts. The overall picture is one of a facility capable of strong performance but with documented areas of risk that warrant careful, up-to-date inquiry before placement.
