Overall impression: Reviews for Florence Nursing and Rehab Center are highly polarized, with a substantial number of reviewers praising the therapy/rehab teams and compassionate individual caregivers, while an equally significant portion report serious safety, hygiene, administrative, and care-delivery concerns. Many families describe excellent short-term rehabilitation outcomes driven by strong physical, occupational, and speech therapy services; others describe experiences that raise red flags about patient neglect, medication mishandling, and unsafe practices. The facility appears to provide very good clinical rehabilitation for some patients, yet inconsistent staffing, training, and management practices create wide variability in resident experiences.
Therapy and clinical strengths: A recurring positive theme is the quality of the therapy department — physical therapy, occupational therapy, and speech therapy are repeatedly singled out as effective, responsive, and often instrumental in helping residents regain function and return home. Several reviews specifically cite successful clinical interventions (e.g., wound care, trach or tube removal, restored swallowing), speedy rehab completion, and staff who tailor treatment plans. For families seeking short-term rehabilitation, these reports suggest the facility can deliver strong therapeutic outcomes and helpful, personalized rehab programming.
Nursing, daily care, and safety concerns: On the other hand, numerous reviews document inconsistent nursing care, understaffing, and failures in basic assistance with activities of daily living (bathing, toileting, feeding, oral care). Several serious safety-related incidents are reported: medication delays or denials, medication errors, delayed responses to call buttons, call buttons being clipped (impairing use), and documented cases where residents developed infections (UTI progressing to sepsis) or required ER transfers after alleged neglect. These accounts include specific and alarming claims — missed or withheld medications, residents left in soiled clothing for days, lack of bathroom assistance, trays untouched for days, and slow/absent responses to emergency calls. Such reports indicate systemic weaknesses in nursing responsiveness, monitoring, and escalation procedures in at least a subset of units or shifts.
Cleanliness, rooms, and amenities: Cleanliness and facility upkeep are inconsistent across reviews. Some visitors praise clean, neat rooms and orderly common areas; others report rooms and bathrooms that were not cleaned for weeks, dirty towels, lack of linen changes, and basic amenity failures (window A/C without remote, no extra blankets, no TV service). Many reviewers describe rooms as small, dated, or hospital-like rather than homelike. These divergent accounts point to variability depending on unit, room, or time period; prospective families should consider an in-person tour and ask about housekeeping schedules and amenity availability.
Administration, communication, and billing: Administrative and business-office problems are frequently cited: rude or unresponsive staff, hung-up phone calls, poor discharge planning (including reports of residents released without proper follow-up or medication), billing disputes, and allegations of charges debited from patient funds without clear explanation. Some reviewers state that administration provided inconsistent or misleading information, changed stories, or were unhelpful when concerns were raised. Conversely, a portion of reviews praise leaders (administrator, director of nursing) and note improvements under new management. Overall, communication and administrative responsiveness appear to be uneven and an important area of risk for families.
Incidents of theft, documentation problems, and legal concerns: There are specific allegations in the reviews of missing personal items or cash stolen from belongings, improper paperwork, insults or intimidation of family members, and even mentions of potential lawsuits. While not universally reported, these claims are serious and warrant investigation — families should secure valuables, document belongings, and follow up on facility incident reporting and resolution procedures.
Dining, activities, and social environment: Opinions about dining and activities are mixed. Multiple reviewers appreciate activities, holiday events, and social programming that improve mood and engagement, and some specifically commend the food. Others find the food poor and the atmosphere gloomy or too institutional. Staffing shortages are frequently linked to reduced availability of assistance and fewer individualized interactions during busy times.
Patterns and recommendations: A clear pattern is variability: many positives clustered around the therapy/rehab teams and several caring nurses, while negatives cluster around nursing responsiveness, cleanliness, administrative communication, and safety practices. This suggests that quality may depend greatly on unit, shift, or particular staff members. For families considering Florence Nursing and Rehab Center, recommended steps include: touring the specific unit and room, meeting therapy and nursing staff, asking about staffing ratios and call-button response times, reviewing the facility's infection-control and medication administration protocols, checking housekeeping schedules, clarifying billing and discharge-planning procedures in writing, and confirming policies on valuables and incident reporting.
Final synthesis: Florence Nursing and Rehab Center can deliver excellent rehabilitation services and has many dedicated, compassionate staff members who are praised repeatedly. However, there are multiple, serious complaints indicating lapses in basic nursing care, communication, cleanliness, medication management, and administrative practices. The facility shows both high points and significant risks; prospective residents and families should weigh the strong therapy reputation against reports of inconsistent nursing care and safety incidents, and should take proactive steps to verify standards and safeguards during a visit and through direct questioning of administrators and clinical leaders.
