Overall sentiment in the reviews is mixed but leans positive: a large portion of reviewers praise Forest Manor Health and Rehab for friendly, compassionate staff, strong clinical teams (particularly PT and OT), and a clean, well-maintained facility. Many visitors and family members highlight a warm, welcoming front desk and an efficient digital/face-recognition check-in system that increases safety and convenience. The environment is often described as home-like with spacious rooms, refrigerators, recliners, large walk-in showers, and amenities such as a beauty shop and books/puzzles delivered to residents. Numerous firsthand reports note thorough admission assessments, careful documentation of resident belongings, hourly rounding, and clinicians who go above and beyond. These strengths contribute to rehabilitation successes and improved mood or mobility for many residents, and several reviewers explicitly say they felt comfortable leaving loved ones in the facility’s care.
Care quality and therapy are frequent positives: many reviewers explicitly praise the physical therapy program as outstanding and credit it with restoring function and independence. Occupational therapy, attentive nursing staff, and engaged activities are also commonly mentioned. Multiple reviewers singled out individual staff members by name for positive influence, encouragement, and professionalism. The facility’s cleanliness, lack of foul odors on many visits, and well-kept common areas are repeatedly cited. Administrative processes such as admissions, Medicaid assistance, and the initial head-to-toe nursing assessments are described as thorough and reassuring by many families, and the visitor tracking/security system (including facial recognition) is repeatedly lauded for enhancing safety.
However, a nontrivial subset of reviews report serious concerns and negative experiences, indicating variability in care across shifts, units, or over time. Reported problems include instances of unresponsive staff, residents left in pain, therapy being delayed or deprioritized (e.g., replaced by activities like bingo), and disputes between staff and family members. There are alarming accounts of falls and subsequent hospital admissions attributed by reviewers to unattended nursing stations or gross negligence, as well as reports that some staff appeared distracted by phones or social media. Several reviewers describe markedly poor experiences—no water for the day, a nursing station unattended, or feeling the facility was “prison-like.” These incidents contrast strongly with the many positive accounts and suggest inconsistent practices or staffing shortfalls at times.
Operational and management concerns appear repeatedly: reviewers reported shortages of basic supplies (washcloths, diapers, underpads, buttock cream), instances of lost clothing or belongings, privacy concerns surrounding cameras (including camera removal after complaints), and frustrating billing problems where charges persisted after payment and families found billing staff unhelpful or dismissive. Some families note rude behavior from receptionists or staff who hung up on callers. A few reviewers express dissatisfaction with the perceived cost relative to the experience. Several reviews also describe variability between stays—some residents had excellent outcomes on one admission and poor care during a different stay—indicating inconsistent staffing, training, or management oversight.
Patterns and practical takeaways from the reviews: Forest Manor frequently succeeds when well-staffed and when core clinicians (nurses, PT/OT) are engaged—these situations lead to high satisfaction, visible rehabilitation progress, and positive family impressions. The most common negatives cluster around staffing variability, communication breakdowns, supply management, billing issues, and occasional lapses that have resulted in serious harms according to reviewers. Prospective residents and families should balance the many strong reports of rehabilitation success, cleanliness, and friendly staff against the documented variability and specific negative incidents.
If evaluating Forest Manor, consider these practical steps based on review themes: tour the facility multiple times at different hours/days to assess consistency; ask about current staffing ratios and weekend coverage; inquire about supply management and protocols for fall prevention and hourly rounding; confirm billing procedures and get documentation for payments; ask about camera/privacy policies and how lost items are handled; and check the scheduling and prioritization of therapy sessions. In summary, Forest Manor demonstrates clear strengths in therapy, cleanliness, and many compassionate staff members, but families should verify operational consistency and dispute resolution mechanisms given recurring reports of serious management and care lapses.
