Overall sentiment is sharply divided: reviews range from strong praise for caring staff and effective rehabilitation to serious allegations of neglect, medical errors, and unsafe conditions. Multiple reviewers describe warm, attentive teams who made residents feel like family and helped them regain function, while a substantial and consistent thread of other reviews recounts neglectful care, poor clinical oversight, and alarming safety failures. This polarization suggests the facility can deliver very good care in some units or shifts but also has systemic inconsistencies that produce high-risk outcomes for other residents.
Care quality and clinical oversight Many reviewers praised rehabilitation services and therapists, reporting notable recovery and attentive therapy teams. Conversely, a significant number of reviews recount clinical lapses: missed or delayed medications (including pain medication), failures to take vitals or notice deterioration, poor catheter care, missed doctor interactions, and even events that culminated in hospital transfer and death. Several accounts describe patients left soiled or in urine for long periods and reports of bed falls and infections. These clinical concerns are often linked to staffing problems and inconsistent clinical supervision, and in at least one case families reported management defensively responding to incidents rather than acknowledging lapses.
Staffing, shifts, and responsiveness Understaffing is a recurrent theme. Families and reviewers report long wait times for assistance, call bell responses as long as 45 minutes, and minimal staffing during nights and weekends. Multiple reviews single out night and weekend shifts as particularly problematic. While some staff members receive heartfelt praise for compassion and going the extra mile, others are criticized for poor bedside manner, rudeness, or inattentiveness. The result is a highly variable resident experience depending on which staff are on duty and what shift a resident requires care.
Facilities, hygiene, and daily care The building exterior and outdoor spaces receive positive notes, but internally several reviewers describe an older facility in need of cosmetic updates. Daily care issues are frequently reported: inconsistent showers, unreliable personal care, and poor catheter management. A few reviewers also described unsafe or ill-advised rehab practices (for example, outdoor therapy in excessive heat), which raises concerns about oversight and resident safety during activities and therapy sessions.
Communication and management Communication problems recur across reviews: unreturned calls, misinformed Medicare/Medicaid guidance, and poor follow-through from physicians and PAs. Some families felt dismissed by administration or encountered a defensive HR response when raising concerns, though other reviewers praised particular administrators, the Director of Nursing, and social services for responsiveness. This mixed feedback indicates uneven leadership engagement and inconsistent resolution of family concerns.
Dining, activities, and visitation Dining experiences are mixed: several families found meals marginal and preferred to bring food, while others mentioned acceptable meals and a café alternative. Activities are another split issue — some reviewers lauded “amazing” activities and an engaged activities staff, while others reported very limited programming, especially during the pandemic when visitation and activities were severely restricted (outdoor-only visits, limited touching/hugging, and constrained visiting hours were repeatedly mentioned).
Patterns and practical implications The dominant pattern is inconsistency. There are clear examples of excellent, caring, and effective care — particularly in rehab/therapy — alongside multiple reports of neglect, poor nursing practices, and unsafe conditions. Problems are often attributed to staffing shortages and poor communication channels, especially during nights, weekends, and periods of pandemic restrictions. Several reviews are strong warnings (“do not send your parent”), while others are emphatic recommendations and gratitude for saving or restoring a loved one’s health.
If considering this facility Families should weigh the polarized reviews carefully. Strengths to consider: demonstrated ability to deliver strong rehab outcomes, caring individual staff members, clean areas, and affordability. Risks to probe: ask directly about staffing ratios (especially nights/weekends), average call light response time, how the facility documents and follows up on missed medications or falls, catheter and incontinence care protocols, clinician coverage and how quickly doctors/PAs respond, and recent Ombudsman or quality reports. Also inquire about current activity programming, visitation policies post-pandemic, and how the facility addresses complaints and incident investigations. The reviews suggest that while the facility can provide excellent care in some circumstances, there are recurring systemic issues that families should verify have been addressed before placing a loved one there.
