Overall sentiment in the reviews is mixed but polarized: many reviewers strongly praise individual staff members, therapy services, the physical environment, and social programming, while a subset of reviewers report serious lapses in basic nursing care and safety. The positive comments focus heavily on compassionate front-line staff and the rehabilitation program, often calling out specific employees (Tonya, CJ, Deja) for above-and-beyond service. Several reviewers describe the facility as clean, well maintained, attractively landscaped, and nicely decorated; dining areas and meal substitutions were mentioned positively by some. Activity offerings (including bingo and inclusion in events) and flexible visitation policies are also recurring strengths. Multiple reviewers explicitly recommend the facility or state an intention to move there for memory care or to stay long-term based on their positive experiences.
On the other hand, a set of reviews describes disturbing and concrete examples of neglect and safety problems. These reports include inconsistent bathing (one reviewer reported bathing only three times in two weeks; others said residents were left unbathed for months), failure to assist with teeth brushing, inconsistent catheter emptying, and a reported incident where oxygen was removed for five days before being noticed. Medication administration was described as late on occasions, and call-button response times were characterized as slow. There are also reports of falls with allegations that aides were distracted and not watching residents, delayed retrieval of belongings after hospital transfer, and instances of incorrect information being provided to families. These specific incidents point to gaps in basic nursing care, monitoring, and communication.
Dining and meals are another area with mixed feedback. Several reviewers praised the food, meal efficiency, and availability of substitutions, and one review noted a beautiful dining room. Conversely, other reviewers criticized the food quality, specifically a lack of fresh fruits and vegetables and missed or inconsistent meal service. This suggests variability in kitchen performance or differences across dining staff shifts or meal periods.
Staff behavior and management response form a clear dividing line in the reviews. Many respondents emphasize friendly, polite, and caring staff who provide reassuring care and smooth transitions; some describe direct, high-quality rehab outcomes and tremendous support during admission and transfers. Yet other reviewers recount nurses in bad moods, snapping or yelling at residents, and administrators who did not remedy reported problems despite complaints. This pattern suggests that the facility may have particular employees who perform well and others who do not meet expected standards, and that escalation pathways for families may not always produce timely corrective action.
Facilities and therapy are among the strongest and most consistently praised aspects. Multiple reviewers highlighted strong rehab teams, ample therapy staffing, and notable rehabilitation progress. The physical plant — clean rooms, attractive landscaping, and good decor — is also repeatedly praised, and some reviewers specifically note efficient assistance during transitions (transfer assistance, smooth admissions). Room size and sharing are mentioned both positively and negatively: some said rooms were good-sized and clean, while at least one reviewer called rooms small and others noted being placed in shared rooms; this indicates variability in room assignments.
In summary, East Bay Rehabilitation Center appears to offer high-quality rehabilitation services, a pleasant physical environment, and several compassionate, dedicated staff members who deliver excellent care and support. However, there are multiple, specific reports of serious caregiving and safety lapses (bathing neglect, missed hygiene, catheter and oxygen lapses, delayed medications, slow response times, and falls) and concerns about inconsistent meal service and management responsiveness. Prospective residents and families should weigh the strong positives (therapy, caring employees, facilities, activities) against the documented risks and ask targeted questions before placement: inquire about staffing levels on the specific unit, nurse-to-resident ratios, medication administration protocols, bathing and hygiene schedules, fall prevention measures, call-button response times, and the facility's process for addressing family concerns and incident reporting. Visiting at different times and speaking with therapy staff and nursing leadership about these specific issues can help assess whether the facility’s positive aspects will reliably apply to a particular resident.
