Overall sentiment across the reviews is highly mixed and polarized: some families and reviewers describe professional, caring, and effective clinical teams and rehab services, while many others report serious neglect, safety failures, and poor management response. The dominant themes are variability in staff performance and troubling incidents tied to understaffing, which appear to produce significant negative outcomes for several residents.
Care quality shows a sharp divide. Positive comments emphasize a caring RN and CNA team, an "A-Team" of nurses in some cases, attentive doctors, and effective physical and occupational therapy programs with personalized attention and a strong rehab focus. These reviewers describe a family-like atmosphere, good teamwork, and successful rehabilitation leading to weight loss and recovery. However, numerous reviews report alarming clinical failures: ignored call buttons, long waits for basic care, delayed feeding, and failure to change soiled diapers. There are multiple reports of severe clinical complications attributed to poor care — catheter mishandling with blood and pain present for days, resulting bladder infections that required IV antibiotics and ambulance/hospital transfer, pneumonia concerns, and at least one reported instance of food poisoning. Several reviews explicitly warn others to avoid the facility due to these safety issues. Falls from bed and other safety incidents are also documented.
Staffing and behavior concerns are prominent. Many reviewers attribute neglect to understaffing — staff are described as unresponsive, overloaded, or absent (e.g., nurses seen only once a week). This staffing stress appears to correlate with delayed responses to call buttons, neglect of toileting and hygiene, and inadequate supervision. In addition to clinical neglect, reviewers report unacceptable interpersonal behavior: staff allegedly insulting or threatening patients and family members. There is also a pattern of inconsistent staff quality — while some teams are praised as exceptional, others are described as angry, slow, and neglectful. This inconsistency suggests variability in training, leadership, or staffing allocation across shifts or units.
Facility, dining, and environment feedback is similarly mixed. Some reviewers say the dietitian-approved meals are healthy and appropriate, and activities such as Bingo are available and appreciated. Conversely, other reviewers report horrible food, dietary accommodations not met (for example, no soft diet for a patient without teeth), and at least one report of suspected food poisoning. Environmental concerns include dirty conditions, foul smells in rooms, and theft of belongings. These reports of hygiene problems and missing personal items compound the clinical safety concerns, raising questions about overall facility oversight.
Management and responsiveness to complaints are another recurring issue. Several reviewers state that the corporate office or management was unresponsive when complaints were lodged. This perceived lack of accountability appears to amplify family frustration after adverse events. At the same time, some reviewers explicitly call the facility "well managed" with professional staff who work well together — reinforcing the picture of a facility with uneven performance rather than uniformly poor or excellent care.
In sum, the reviews paint a facility with significant internal variability: pockets of high-quality, compassionate clinical and rehab care exist alongside serious reports of neglect, medical errors, hygiene problems, and poor management responsiveness. The most concerning, recurring patterns are understaffing-linked delays in care, call button neglect, catheter-related injuries and infections, and transfers to hospital-level care. Families considering this facility should be aware of both the positive reports of effective rehab and nursing teams and the repeated, severe negative incidents described by other reviewers. It would be prudent for prospective residents or caregivers to ask targeted questions about staffing levels, recent infection or incident reports, catheter care protocols, dietary accommodations, and complaint-resolution procedures; to tour multiple shifts if possible; and to verify recent regulatory inspection results and hospital transfer records before making a placement decision.
