Overall sentiment: The reviews for Park Meadows Health & Rehabilitation Center are heavily mixed but lean strongly negative. While several reviews highlight individual staff members who provide compassionate, competent care—particularly in rehab therapy—there is a pervasive pattern of systemic problems that families and reviewers repeatedly call out. The most common themes are poor basic nursing care, hygiene and cleanliness failures, communication breakdowns, staffing shortages, medication problems, and inconsistent management/administration. These issues combine to create safety and dignity concerns for residents and persistent stress for families.
Care quality and safety: Multiple reviewers reported delayed or missed medications (including pain medicine), incorrect medications being administered, and running out of prescribed drugs, contributing to serious adverse events such as hospitalizations for sepsis and fecal impaction. Several accounts describe incontinence left unaddressed for hours, catheter leaks, and roommates sitting in feces—clear signs of neglect of basic personal care. There are also reports of unsafe conditions like bed rails left down and cramped rooms that increase fall risk. Although some nurses and CNAs are praised for caring behavior, these positive instances appear uneven and overshadowed by frequent reports of neglect and clinical lapses.
Staffing, responsiveness, and communication: A dominant theme is short-staffing and high staff turnover, which reviewers link to delayed care, ignored call lights, and unavailability of nurses. Families frequently say they had to direct staff or be present to ensure basic needs were met. Communication failures extend beyond nursing: social workers and administration are described as unresponsive; phone lines and room phones often do not work; there are long hold times and no effective voicemail system. Several reviewers report being moved or having care changed without notification. Such poor communication contributes to family frustration and distrust.
Cleanliness, building condition, and facilities: Many reviews describe the facility as dirty and malodorous, with feces and urine odors, sticky floors, dirty laundry left on the floor, and even bug sightings. Some reviewers call the environment "horrific" and say it resembles a place that should be shut down, while others find the building outdated and in need of maintenance (leaking air conditioner, broken equipment). Rooms are described as small and prison-like by some, with door alarms and restricted movement during quarantine or lockdowns. These environmental issues are repeatedly cited as undermining resident comfort and dignity.
Rehabilitation and therapy: Rehab services (PT/OT) are a relative bright spot in the reviews. Several families praise therapists and specific staff (Mike and crew) for competent rehabilitation care. However, this is not universal: others report that residents were left in bed during rehab stays and experienced physical and mental regression. Thus, rehab quality appears inconsistent—effective in some cases but insufficient or poorly managed in others.
Dining, amenities, and activities: Food quality is frequently criticized—descriptions include "awful," poor presentation (e.g., tartar sauce on chicken), limited variety, and unavailable menu items (salad). Outdoor areas and general amenities are described as poor or inadequate. These deficits contribute to an overall sense that the facility does not meet expected standards for resident quality of life.
Management, policies, and family experience: Administrative problems are a recurring complaint: frequent leadership turnover, unresponsiveness to concerns, poor follow-up for discharge planning, and apparent disregard for hospice instructions. COVID-related restrictions and miscommunication also exacerbated family distress. Several reviewers explicitly advise others to avoid the facility, citing systemic neglect and management failures. That said, a number of reviews single out specific employees—Cathy, Catara, Barbra, and some therapists—who are seen as going above and beyond, suggesting that pockets of good practice exist but are not reliably supported by facility-wide systems.
Notable patterns and conclusion: The dominant patterns are neglect of basic hygiene and nursing needs, medication and clinical safety lapses, poor communication and responsiveness, and environmental/maintenance deficiencies. Positives—compassionate staff members, competent rehab therapists, and some clean/pleasant experiences—exist but are inconsistent and appear dependent on specific employees rather than institutional reliability. For families considering Park Meadows, the reviews indicate a significant risk of unmet care needs and safety concerns; anyone using this facility should plan for close oversight, frequent communication with staff, and ongoing advocacy for the resident. Conversely, if a family places high value on rehab therapy and can identify and work with the praised staff members, they may have a better experience—but the systemic issues described warrant caution and verification (inspections, direct visits, references) before placement.
