Overall sentiment in the reviews is mixed, with clear positive elements around amenities, therapy, and activities counterbalanced by serious concerns about hygiene, staffing, responsiveness, and the condition of resident rooms. Many reviewers praise the facility's location, the ease of front-desk check-in, and visible cleanliness in common areas. The presence of an on-site kitchen, two spacious cafeterias, daily activities including church services, and a range of socialization opportunities are repeatedly highlighted. Several reviewers report that therapy is going well and that Medicare covered the rehabilitation stay; these clinical services and social programming are often described as strengths. Some comments also describe first-class appearances in parts of the building and positive, friendly interactions with particular staff members.
However, a substantial number of reviews raise significant concerns that cannot be ignored. Multiple reviewers report strong odors of urine and feces, outdated rooms and furnishings, and non-functioning televisions, suggesting that while common areas may appear clean, resident rooms are less well maintained. Several reviewers described bathing and bathroom issues — including reliance on standing showers with inadequate coverings and use of body spray or cloth in place of proper showers — which raises quality-of-care and dignity concerns. There are multiple accounts alleging neglectful behavior (for example, a nurse pressuring bed rest for a patient able to walk), reported deterioration of some rehab patients, and at least one mention of a possible insurance fraud investigation. Hygiene lapses such as a diaper left in a bag on the floor were also reported.
Staffing and responsiveness are recurring and divergent themes. While some reviewers explicitly praise certain staff as friendly, responsive, and attentive, others describe the facility as understaffed and slow to respond — citing examples such as no phone response, hour-long delays in answering call bells, and even an ignored emergency. This variability suggests inconsistent staffing levels or uneven training/management across shifts. Several comments indicate the nurses' stations and administrative areas appear better maintained than resident rooms, reinforcing concerns about where attention and resources are focused. A few reviewers expressed frustration at a perceived focus on finances and a lack of on-site managerial oversight, which they believe contributes to inconsistent care.
Dining and activities receive mixed feedback. The on-site kitchen and cafeteria spaces are frequently noted as positives, with some reviewers describing meals as good and attractive; meals are also sometimes delivered to rooms. Yet other reviewers explicitly disliked the food. Activities and social programming are consistently cited as plentiful and valuable for resident engagement, and daily church services are specifically noted as a plus.
In summary, NSPIRE Healthcare Miami Lakes appears to offer several strong institutional features — convenient location, structured therapy/rehab services, robust activity programming, and visible common-area cleanliness — that some families and residents appreciate. At the same time, there are repeated, serious complaints about resident-room maintenance, hygiene, bathing facilities, and inconsistent or insufficient staffing and responsiveness. The combination of positive therapeutic and social offerings with troubling reports of neglect, poor room conditions, and potential administrative issues suggests wide variability in resident experience. Prospective residents and family members should weigh the facility’s program strengths against the documented concerns, ask detailed questions about staffing patterns and room maintenance, request recent inspection reports, and, if possible, tour resident rooms and speak with current families to verify how consistently the facility meets expected standards of care.
