Overall sentiment in the reviews is strongly positive, with the majority of comments highlighting high-quality, attentive care and a well-run facility. Multiple reviewers emphasize that staff are pleasant, caring and on top of residents’ needs; several even name individual staff and administrators (including specific thanks to a Mr. Pitts and praise for the director and therapists). The facility is consistently described as clean and presentable, with a comfortable, peaceful living atmosphere that residents and family members appreciate. Many reviewers state they are happy with the care provided to their family members and would recommend Franco Nursing & Rehabilitation Center.
Medical and clinical services emerge as a major strength. Reviewers note 24/7 medical supervision, a doctor on staff, and a robust nursing presence including RNs, LPNs and nurse aides. On-site therapies—physical and occupational—are available and several reviews specifically cite successful rehabilitation outcomes, reflecting positive short-term rehab experiences. A recurring practical advantage mentioned is in-house dialysis accommodation, allowing residents with dialysis needs to receive care without external transfers. Reviewers repeatedly frame these medical services as part of the reason they feel secure placing family members at the center.
Staffing and day-to-day care receive particularly glowing remarks: staff are described as attentive, wonderful and responsive, and administration is called responsive as well. Resident council meetings are in place, indicating an engagement mechanism between residents/families and management. Activities programming is singled out as “great,” with residents enjoying a variety of options that contribute to a pleasant daily life. Dining also gets positive mentions, with at least one reviewer describing the food as delightful.
Facility upkeep and value are additional positives. The center is described as clean and well-presented, and several reviewers mention that it represents good value for the money. The overall tone suggests family members often feel gratitude and relief, praising staff by name and offering strong recommendations based on observed outcomes and interactions.
There are a few notable concerns, though they appear limited and possibly isolated. Some reviewers reported long waits for assistance or delayed responses to calls for help; one review stated that no staff came when assistance was needed. Another reviewer experienced a self-guided tour because staff were not present, which suggests at least one instance of short-staffing or scheduling gaps. There is also mention of doctors moving in and out, implying some physician turnover that could affect continuity of care for certain residents. While these negative points are mentioned far less frequently than the positives, they are important to consider—especially for prospective residents who require frequent or immediate assistance.
In summary, the reviews present Franco Nursing & Rehabilitation Center as a largely well-managed, medically capable facility with compassionate staff, strong rehab services, and supportive administration. Cleanliness, good food, enjoyable activities, and in-house dialysis are recurring strengths. The primary areas to probe further during a visit or inquiry are response times for call-for-help systems, current staffing levels (particularly during tours or off-peak hours), and physician stability. Given the predominance of positive remarks, these concerns appear to be exceptions rather than the norm, but they are worth confirming directly with the facility if immediate responsiveness and physician continuity are critical for a prospective resident.
