Overall sentiment in the reviews is mixed but leans toward positive on environment, many aspects of staff behavior, and food, with a minority of serious negative reports that raise concerns about consistency of care. Multiple reviewers emphasize that the staff are welcoming, team-oriented, and demonstrate a resident-first attitude; privacy is respected and resident areas are kept clean. Rooms are repeatedly described as very clean and equipped with good-quality TVs, and several reviewers say they would recommend the facility. The Alzheimer’s unit is described as a lockdown/secured unit with activities for residents, which reviewers note as an appropriate safeguard and beneficial for those requiring higher security.
Care quality is one of the clearest themes with both praise and troubling criticism. Positive comments focus on attentive CNAs and an overall staff that is caring and responsive. However, there are also starkly negative accounts alleging poor care, neglect, and nurses failing to clean patients. These negative reports contrast sharply with the positive ones and suggest variability in the standard of care — some residents appear to receive attentive, resident-centered care while others experience lapses. Because both strong positive and serious negative claims appear, the pattern points to inconsistency across shifts, staff members, or units rather than a uniformly excellent or uniformly poor care environment.
Staff and management perceptions reflect a similar split. Many reviews call out the staff as excellent, team-oriented, and respectful of privacy, creating a welcoming atmosphere. In contrast, other reviews report rude staff members, unresponsiveness to phone calls, and specific failures in nursing duties. The combination of praise for some employees and criticism of others suggests potential issues with supervision, staff training, or communication practices. These management-level gaps could explain the coexistence of high-quality interactions and alarming neglect reports.
Facility and amenities are generally viewed positively but with some caveats. Resident rooms and common areas are described as clean, and dining is noted for having excellent food in a large, clean dining room—though the dining experience is described as functional rather than elegant. A notable facility drawback is that most rooms have shared bathrooms, which is a recurring complaint for privacy and convenience. An employee bathroom in need of renovation was also mentioned, indicating at least one area of maintenance that has been overlooked.
The Alzheimer’s/locked unit is a recurring detail: reviewers recognize it as a locked facility with activities tailored to residents in that unit. For many, this is a positive safety feature and the availability of activities is appreciated; however, some may view the locked nature as restrictive depending on family needs and visitation preferences. Overall, the most significant pattern is mixed performance: strong positives around cleanliness, food, certain staff members, and the secured Alzheimer's program, set against intermittent but serious concerns about staff responsiveness, rudeness, and alleged neglect. These conflicting signals suggest that while the facility has many strengths, prospective residents and families should verify current staffing consistency, follow up on any reported incidents, and ask about supervision and communication procedures to ensure consistent standards of care.
