Overall sentiment across the reviews is mixed but leans toward significant concern about clinical care consistency and safety, while praise is consistently directed at the rehabilitation/therapy side of the facility. The most frequent positive theme is strong, effective physical therapy: multiple reviewers highlight exceptional PT staff, a helpful rehab program, and successful recoveries. One reviewer specifically cites a specialized LSVT program and describes effective rehabilitation and recovery. Several reviews note friendly therapy staff, availability of private rooms, and in some cases describe the facility as clean and beautiful with very good food. There is at least one long-term visitor who reports no problems over two years, demonstrating that experiences can be positive and stable for some families.
However, many reviews describe serious problems with nursing care, staffing, and basic medical management. Repeated complaints include long nurse response times (30–60 minutes or 40-minute waits), missed or inconsistent treatments (e.g., missed daily breathing treatments, PT not provided daily as expected), and minimal physician contact (doctor seen only once in an 11-day stay in one account). Staffing shortages are emphasized — reviewers report nights with little coverage, only one RN on many days, and staff being unavailable because they were on breaks. These staffing issues are linked directly to delays in medication and assistance, ineffective call-button responses, and residents not being helped or checked promptly.
Medication and clinical management concerns are prominent and specific. Reviews list delayed administration of anti-nausea medication (taking two hours), pain medication given when not needed causing grogginess, incorrect medications, and overmedication leading to electrolyte imbalance and hospitalization in at least one account. Wound and ostomy care problems are especially alarming: reports include bedsores, poor wound monitoring that precipitated emergency room visits, colostomy bag leakage, and meals that were inappropriate for a colostomy diet. These are not minor complaints — they describe adverse outcomes and safety events that caused families to urgently transfer loved ones to other facilities.
Dining and housekeeping show contradictory signals. Some reviewers praise the food as very good, while others criticize small portions and meals that do not meet special-diet needs. Cleanliness is similarly mixed: a few reviewers call the facility clean and beautiful, while others report dirtiness and pest infestations (roaches and palmetto bugs). This inconsistency points to variable quality control or differences across units or shifts.
Staff demeanor and management responsiveness also vary. Several reviews describe friendly and caring staff (especially in therapy), and some nurses and CNAs receive praise. Conversely, other reviewers report uncaring or defensive staff and management, negative interactions with the business office, and staff who become angry when questioned. These behavioral issues, combined with clinical lapses, lead families to lose trust and seek transfers.
Activities and engagement appear limited according to multiple reports; families note a lack of activities for residents. The overall pattern is one of high variability: while rehabilitation services and some therapy staff excel and produce positive outcomes, core nursing, medication management, wound/Ostomy care, staffing levels, and certain aspects of housekeeping and dining show recurring problems serious enough to result in emergency care or discharge from the facility.
Key takeaways for prospective families: expect strong rehabilitation and PT programs and friendly therapy staff in many cases, but perform careful due diligence on nursing staffing levels, wound and ostomy care capabilities, medication administration practices, and infection/pest control. Ask specific questions about RN coverage, physician rounding frequency, protocols for wound and ostomy monitoring, response times to call buttons, and processes for special diets. Given the polarized experiences, ask to speak with current families and request recent quality and inspection reports to corroborate the facility’s consistency before making placement decisions.
