Overall sentiment: The reviews for Marshall Health And Rehabilitation Center are uniformly negative and describe serious and systemic problems across care quality, staffing, communication, facility upkeep, and management responsiveness. Multiple reviewers recount severe medical decline, suspected neglect, and at least one described incident involving a Hoyer lift that is linked in the reviews to an injury and death. The tone of the collected summaries is one of distrust, alarm, and clear dissatisfaction, with several reviewers explicitly advising others not to use this facility.
Care quality and clinical concerns: A recurring and troubling theme is substandard clinical care. Reviewers report significant weight loss, dehydration, and low blood pressure among residents while under the facility's care, along with incidents that required hospital readmission. One review specifically cites a Hoyer lift incident that resulted in an injury and subsequent death. Additional clinical concerns include residents being left in urine and feces, and development of a severe rash. These descriptions indicate failures in routine hygiene, skin care, monitoring of hydration and weight, and safe handling/transfers. The combination of preventable medical deterioration (weight loss, dehydration, low blood pressure) and acute adverse events (lift incident, readmissions) suggests both chronic understaffing and lapses in clinical supervision.
Staffing, behavior, and communication: Understaffing is mentioned repeatedly and is portrayed as a root cause for many of the problems — delayed or omitted personal care, residents left unclean, and inadequate monitoring. Reviewers describe staff as uncaring and failing to provide basic compassionate communication; family members report no condolences or meaningful explanation after the serious lift incident. There are also allegations that medical or facility records were not released to families, and that the company's corporate representative (referred to as Consulate) did not contact them. These patterns point to both frontline staffing shortages and ineffective or non-transparent communication and family engagement practices.
Facilities and housekeeping: Several reviews mention that rooms are "not kept well," indicating problems with housekeeping and the general state of the physical environment. Combined with reports of residents being left in soiled clothing or bedding, these comments raise concerns about cleanliness, infection control, and overall environment of care standards.
Management, accountability, and regulatory action: Reviewers describe a lack of explanation or accountability from management after critical incidents. A number of complaints include that records were withheld and that corporate representatives did not respond, leading at least one reviewer to file a state complaint. The filing of a state complaint indicates that families felt compelled to seek external oversight, and it underscores the severity of the concerns raised in these reviews.
Patterns and recommendations: The reviews present a consistent pattern: understaffing and poor staff behavior contribute to neglect, which manifests as hygiene failures, clinical decline (dehydration, weight loss, low blood pressure), skin problems (rashes), and hospital readmissions. Serious safety incidents (the Hoyer lift case) and perceived administrative stonewalling (no explanations, withheld records, corporate non-response) further compound family distress and distrust. Given the severity and consistency of these reports, prospective residents and families should exercise caution, seek independent verification of staffing ratios and incident history, ask for recent inspection or complaint records from regulators, and consider alternatives until the facility demonstrates transparent corrective actions and improved outcomes.
