The reviews for Pompano Health And Rehabilitation Center present a starkly mixed and concerning picture, with serious safety and quality issues reported alongside a smaller number of positive experiences. On the positive side, several reviewers singled out individual staff—administration, certain nurses, and the social worker—for being accommodating, kind, and effective at guiding families through difficult situations. Those reviewers described feeling comforted and supported and even offered strong recommendations based on those interactions.
However, the negative reports are numerous and significant, touching on basic standards of care and resident safety. Multiple reviewers alleged poor hygiene (including feces on a bed from a dirty diaper), ignored medical concerns (for example, reports of abnormal stoma discharge described as greenish mucus), and failures in clinical responsiveness. One reviewer linked these issues to a hospital transfer and subsequent death. There are repeated allegations of unresponsive or hostile staff behavior, delayed or unanswered calls from family, and an overall sense of neglect. Specific clinical concerns include reported pressure ulcers/bedsores, extreme weight loss (about 30 pounds), residents stopping eating, and an alleged inappropriate reliance on psychotropic medications that reviewers felt impaired communication or appetite.
Care quality and rehabilitation services are described as inadequate by multiple reviewers. Several accounts mention very little rehabilitation activity, functional regression while at the facility, and minimal staff contact with residents—factors that align with reports of declining condition and lack of recovery. The facility itself is described as old and not well maintained, with basic amenity complaints such as a very small television and an overall unappealing environment. There is little detail in these reviews about dining menus, structured activities, or therapeutic programming; however, the comment that a resident stopped eating combined with reports of weight loss suggests nutritional intake and monitoring may be areas of concern for some families.
Management and communication appear to be a mixed bag: some family members credit administrative staff and social workers with being helpful and communicative during crises, while others describe administration and nursing as unresponsive or even hostile. This bifurcation suggests inconsistent staffing, training, or oversight—some team members provide compassionate, organized care while others do not meet basic expectations. The pattern of serious clinical complaints (infections, bedsores, weight loss) alongside reports of poor hygiene and low staff engagement points to systemic issues rather than isolated incidents.
Overall sentiment tilts negative due to frequency and severity of the adverse reports, though a minority of reviewers experienced commendable support from specific staff. The most urgent themes to investigate further—based strictly on these reviews—are infection control and hygiene practices, wound and nutritional monitoring, medication management (particularly psychotropics), staffing levels and responsiveness, and the scope and effectiveness of rehabilitation services. Prospective residents and families should seek detailed, current information about staffing ratios, wound care protocols, medication review policies, nutritional oversight, inspection results, and the facility’s mechanisms for addressing complaints and clinical deterioration before making placement decisions.
