Overall sentiment across the reviews is mixed and polarized: many reviewers praise Sunrise Health & Rehabilitation Center for cleanliness, professional personnel, and specific staff who provide outstanding care, while others report serious lapses in responsiveness, communication, and safety. Several reviewers described the facility as clean, modern, and well-maintained with attractive outdoor space (courtyard with fountain) and private-room options. Multiple reviewers specifically highlighted nurses and CNAs who were compassionate, engaged in holiday/religious activities, and who made residents feel at home. Rehab services, on-site medical staff, and 24/7 nursing were cited positively by some family members, contributing to several strong recommendations and positive word-of-mouth impressions.
However, a notable and recurring counterweight in the reviews is inconsistency in care and responsiveness. Numerous accounts describe long waits for nurse attention, unanswered call bells, and phone lines that route to voicemail or a recording with no human response. Several reviewers singled out weekend and holiday coverage as particularly weak, making access to staff and information sporadic during those periods. These communication and responsiveness issues appear to be a prominent pattern and a primary source of family frustration.
Safety- and care-quality concerns appear in several reviews and range from operational to clinical. Operational problems include broken beds, lack of wheelchairs, clothing that went missing, and isolated reports of dirty bed rails or soiled headrests. These specific cleanliness and equipment failures contrast with other reviewers’ statements that the facility was very clean, indicating variability by unit or incident. Clinically, there are serious allegations from some reviewers about excessive psychotropic medication (multiple doses of Haldol) and worries about residents being 'drugged' or transferred away; other reviewers reported quick and professional paramedic support in emergencies. The reports of delayed emergency response (including at least one reviewer who reported no oxygen available and eventual death) are particularly alarming and suggest potential gaps in emergent care workflows or communication escalation.
Staff performance is described in strongly divergent terms: several reviews praise named individuals (e.g., Samantha and certain paramedics or operators) for excellent, caring service, while others describe staff as uncaring, argumentative (nurses arguing), or unhelpful (one reviewer named a staff member, Dawn, as not helpful). This dichotomy points to uneven staffing quality and possible differences between shifts, wings, or personnel. It also suggests that families’ experiences may depend heavily on which staff are on duty and which wing their relative is placed in.
Facility features and activities receive generally favorable comments: reviewers mention specialized wings, holiday/religious programming, modern rooms in parts of the building, and accessible outdoor space. Food was described as better by some reviewers, though there were complaints that snacks promised to residents were not automatically offered and had to be requested. Visitation policies were impacted by the pandemic for some families, with at least one reviewer noting restrictions; others questioned the facility’s claims about being open 24/7 because phone access and weekend staffing appeared limited.
In summary, Sunrise Health & Rehabilitation Center shows strengths in cleanliness (in many reports), engaged nursing and CNA staff (in many but not all reports), rehabilitation services, and facility amenities. The dominant concerns across reviews are inconsistent staff compassion and responsiveness, unreliable communication (phone and in-person), operational lapses (missing clothing, broken equipment, localized unclean areas), and some serious clinical and emergency response complaints. Prospective residents and families should weigh the positive reports of dedicated staff and good rehab against the documented variability in care and responsiveness. Practical suggestions for families considering this facility include: ask specifically about staffing patterns for weekends/holidays, request details about emergency response protocols, confirm room climate controls and storage size for personal items, identify primary nursing contacts and document times when staff are reachable, and visit multiple wings/shifts to assess consistency before making a placement decision.
