Overall sentiment for Carrollwood Care Center is strongly mixed, with a sizable set of reviewers praising compassionate, effective care and another significant group reporting serious safety, privacy, and management concerns. Many reviews highlight excellent direct care: CNAs and nursing staff are frequently described as caring, professional, and attentive. Several family members and residents credit the rehab and therapy teams with substantial functional improvements, including specific cases of mobility improving from minimal function to meaningful recovery. The dietary and housekeeping departments receive repeated positive notes for varied meals, clean dining spaces, and consistent laundry and room cleanliness. Some reviewers also praise proactive administration, regular care plan meetings, helpful business office staff, and an upbeat, welcoming atmosphere—particularly for Alzheimer’s and other cognitive-impairment care. Social programming is well represented in positive comments, including Bingo, coffee klatch, Wii tournaments, church services, outings, and other activities that support resident engagement.
However, these positive accounts sit alongside numerous and serious negative reports. A prominent theme is variability in quality depending on shift and day of week: multiple reviewers note that weekends and certain shifts are short-staffed, care checks can be delayed or inconsistent, and call lights may go unanswered. Several reports describe delays in clinical interventions and medication administration, including a case of delayed catheterization causing pain, and allegations of pain meds being withheld. There are multiple accounts of lost personal belongings — notably a cochlear implant that was missing for weeks and dentures and clothing also lost — with at least one report alleging punitive or hostile treatment related to a lost item and demands for family supervision. Such reports raise concerns about inventory controls, resident dignity, and staff conduct.
Facility layout and physical conditions produce mixed impressions. Many reviewers praise the cleanliness and bright, newly decorated areas, but others describe outdated room fixtures, neglected maintenance (for example old faucets and worn rooms), and opposing reports of a persistent stench. A recurring concern is the prevalence of shared rooms with beds placed close together separated only by curtains, producing privacy issues and complaints about crowding. Noise in hallways and loud music have been reported to disrupt sleep. Therapy spaces are described by some as small and crowded despite the overall strength of rehabilitation services.
Safety and clinical oversight emerge as critical worry areas in several reviews. Some families allege severe lapses: missed bloodwork, development of infections or sepsis, falls resulting in traumatic injuries, and even deaths where families report insufficient explanation or apology. These are contrasted by other accounts noting attentive nurses and doctors and strong clinical outcomes. The inconsistency of care is a dominant pattern: where some days or staff provide excellent care and engagement, other times residents experience neglect, delayed responses, or perceived inattentiveness, sometimes attributed to staff being overworked or distracted by devices.
Management and transparency also show mixed feedback. A number of reviewers appreciate proactive administration and useful family meetings, while others feel director assurances are unreliable. Comments reveal unclear communication about pricing, Medicare, and Medicaid processes for prospective families. Staffing concerns are nuanced: some reviewers state the facility is well-staffed and organized, while a substantial number report understaffing, especially on weekends and nights, and link that understaffing to delayed or missed care. The presence of Medicaid beds is noted as a positive for access, but some reviewers interpret a state-run or low-resource feel in negative critiques.
In summary, Carrollwood Care Center appears to provide strong strengths in direct caregiving, rehabilitation outcomes, dietary services, cleanliness in many areas, and a robust activity program. At the same time, there are recurring and significant concerns around staffing consistency, safety incidents, loss of personal items, privacy in shared rooms, maintenance issues, and variable responsiveness. Prospective residents and families should weigh the facility's demonstrated clinical and rehab capabilities and active social programming against the reported inconsistencies in staffing, documented incidents of lost items and delayed care, and the mixed accounts of leadership responsiveness. Visiting in person across different shifts, asking for specifics on staffing ratios, personal item protocols, private room availability, fall and incident histories, and clarifying billing/Medicaid procedures would help assess whether Carrollwood Care Center matches an individual resident's risk tolerance and care needs.
