Overall sentiment in the reviews is mixed but leans toward concern, with a clear pattern: Rehabilitation & Healthcare of Tampa appears to provide strong, effective rehabilitative therapy for many patients but shows consistent shortcomings in basic nursing care, hygiene, communication, and meal/feeding assistance.
Rehabilitation and therapy are the facility's most consistently praised areas. Multiple reviewers describe the PT and OT staff as caring, effective, and results-oriented; some patients reported measurable strength gains and rapid improvement and said they would return specifically for rehab. Respiratory therapy also received positive mention. Several named staff (e.g., Michelle Mills, supervisor Pam, admissions staff Donna) and the rehab department as a whole were singled out for excellence, and some families reported daily check-ins and overall safety explanations at admission.
However, a sizable number of reviews raise serious quality-of-care and safety concerns in nursing and direct care. Many reviewers report unresponsiveness to call lights, dirty diapers left for hours, poor bathing and hygiene, failure to clean feeding tubes or wounds, and the development of bedsores that became infected. There are multiple accounts of recurrent infections, including fungal infections of the feet, and reports that medication administration is inconsistent — including allegations of overmedication and unnecessary insulin. These problems suggest lapses in basic nursing procedures, infection control, and medication management.
Staffing, professionalism, and culture are recurring issues. Several reviews describe rude staff, gossiping, and racial tension. There are repeated comments that CNAs are neglectful or inexperienced and that RNs need more training; yet, some CNAs and nurses are praised, indicating wide variability by shift or unit. Limited English-speaking staff and confusing communications further complicate family interactions and care coordination. Some reviews describe managers as unresponsive when serious incidents occurred (for example, an ignored fall and lack of appropriate follow-up).
Facility operations and environment reports are mixed. Some reviewers praise maintenance responsiveness and say the facility is well-kept with very clean rooms; others describe broken call bells, nonfunctional bed lights, AC problems, and general dirtiness. Dining is another clear pain point for many families: food is often described as cold, repetitive, or "horrible," and there are disturbing reports that patients who cannot feed themselves were not assisted. Billing, discharge coordination, and social services communication were also called out as problematic, with insurance and discharge delays cited by multiple reviewers.
Taken together, the pattern suggests a facility that can deliver high-quality, intensive rehab for motivated patients under the care of skilled therapists, but that struggles with consistent nursing care, hygiene, feeding assistance, infection control, and staff professionalism. The quality of a patient’s experience appears highly dependent on which unit, shift, or specific staff members are involved.
Recommendations for families considering this facility: verify which unit will provide care and ask specific questions about nursing staffing levels, call bell responsiveness, infection control practices, feeding assistance, and medication administration protocols. Ask to meet the therapy team if rehab is the primary need, as therapy is a clear strength. If long-term skilled nursing or complex nursing care is required, be cautious: review recent inspections, get references from current families, and confirm processes for wound care, diabetes/insulin management, and discharge planning. Finally, note the named positives — certain staff and leaders received repeated praise — and request those staff where possible, while closely monitoring hygiene, wound care, and call-light responsiveness if you proceed with placement.
