Overall sentiment across the reviews is mixed but leans positive in several important clinical and environmental areas while showing notable and recurring concerns in communication, consistency of care, and dining. The strongest and most consistent praise centers on rehabilitation services: multiple reviewers singled out outstanding therapy and excellent rehab outcomes, with one therapist (Jenna Jordan) named specifically for effective treatment during short stays. Several reviewers reported very good outcomes recovering from surgeries (for example, hip surgery), and that therapy and nursing worked together to help residents regain function.
Staff behavior and demeanor are frequently highlighted as a major strength. Many reviewers described nursing staff as caring, kind, personable, and attentive; aides and CNAs are often described as helpful, respectful, and supportive. Multiple accounts noted that staff remember residents, treat them like family, and make efforts to meet personal needs — contributing to peace of mind for families. There are also comments about staff going out of their way to arrange outings and chaperone lunch trips, and an activities director who made genuine efforts to engage residents. However, a few reviewers described staff as busy or stretched thin, and several mentioned that some residents still felt isolated or did not participate in activities, suggesting variability in engagement for different residents.
Facility and environment receive consistently positive comments. The building is described as clean, modern, and updated, with wide hallways and clean rooms. Several reviewers noted spacious private rooms with comfortable furnishings (recliner, sofa, chairs) and pleasant views of grassy yards. Outdoor amenities and grounds — a big yard, trees, and large patio — were praised for making the environment feel freer and more pleasant. Reviewers also noted the facility’s handling of emergencies (such as a hurricane) provided safety and comfort, indicating strong emergency preparedness in at least one instance.
Concerns that recur and should be taken seriously are communication, transparency, and inconsistent care quality. Several reviews reported poor communication with families and a lack of transparency about problems. The most serious complaint involves an incident of a bed sore: reviewers reported the facility denied the issue, failed to take responsibility, and exhibited poor follow-up care. These reports of wound-care problems and denial of responsibility are alarming and stand in contrast to other reviews that praised nursing care, indicating a concerning inconsistency in clinical oversight and accountability. Other reports mention unwanted treatments or decisions and a perception that some issues were minimized by staff or management.
Dining and food quality elicited mixed responses: some reviewers said the food was really good, others said it was merely OK, and a number of comments described the food as poor. This variation suggests that dining experiences may differ by meal, dietary need, or individual resident expectations. Activity programming was generally described as creative and engaging by several reviewers, though isolated accounts of residents feeling depressed, isolated, or unwilling to participate indicate that programming may not meet everyone’s social or mental-health needs, or that additional individualized engagement could be necessary.
In summary, Manorcare Health Services - Venice shows clear strengths in rehabilitation/therapy, many aspects of nursing and direct care, cleanliness, and facility amenities, particularly outdoor spaces and room comfort. At the same time, there are consistent and significant concerns around communication with families, inconsistent care quality (including at least one serious allegation regarding bed sore management), and variability in dining and social engagement experiences. Prospective residents and families should weigh the facility’s strong rehabilitation track record and generally positive staff demeanor against the reported instances of poor communication and inconsistent clinical responsibility. When considering this facility, it would be prudent to ask direct questions about wound care protocols, family communication practices, staffing levels for CNAs/aides, and specific approaches to individualized activity engagement and dietary accommodations.
