Overall sentiment about Place At Pooler is mixed and polarized. Many reviewers praise the rehabilitation services and therapy team, describing the facility as rehab-focused and noting that therapy staff exceeded expectations for some short-term patients. Multiple accounts highlight friendly, efficient front-line caregivers and specific helpful employees such as nurses and a social worker. Reviewers also point to visible improvements in some areas — new beds, new flooring, and new blinds — and occasional positive experiences with food, décor in specialty rooms, and unique activities like miniature-horse visits.
However, these positive elements are frequently overshadowed by recurring and significant concerns. Staffing and care quality appear inconsistent: while some nurses and aides are commended, others are criticized for substandard care, inattentiveness, or inability to identify patients. Understaffing is reported and is associated with dangerous delays for basic needs (for example, lengthy waits for diaper changes). Several reviewers specifically called out rude or unprofessional behavior from management and the director of nursing, contributing to an impression of poor leadership and morale.
Sanitation and facility maintenance are prominent problem areas. Although a few reviewers say sanitation is acceptable, many describe dirty rooms, blood-stained items, soiled clothing used to clean spills, and dirty gloves — concrete examples that indicate lapses in infection control and daily cleaning routines. Persistent foul odors (urine, mold) and reports that bathrooms and common spaces are not cleaned frequently reinforce the impression of inconsistent cleanliness standards. The building itself shows signs of aging: reviewers mention moldy or poorly maintained air-conditioning systems, filters not being changed, broken grates, and limited or deteriorating outdoor spaces. These infrastructure issues have tangible impacts on resident comfort and visiting conditions, such as broken blinds that hinder window visits.
Administrative and communication problems are another consistent theme. Several reviewers describe an unresponsive business office, poor communication about changes in care, and absence of a receptionist, which complicates family interactions and raises concerns about oversight. Ownership or management changes were noted and appear to contribute to uncertainty or declining standards for some families. Safety concerns were also raised: cluttered kitchen areas blocking walkways and broken equipment present physical hazards, and reports of missing personal items indicate weaknesses in property management and accountability.
Dining and activity experiences receive mixed feedback: some find the food pretty good or fair and appreciate occasional special activities, while others describe plain rooms (no TV) and a generally uninspired atmosphere. Clinical oversight beyond therapy is questioned by reviewers who felt doctors or other clinicians were not attentive to residents' needs.
In summary, Place At Pooler may be a reasonable option for short-term rehabilitation when the therapy team is engaged and specific caregivers are attentive, but there are repeated warnings about inconsistent nursing care, sanitation lapses, maintenance and HVAC failures, and poor administration/communication. Prospective families should weigh the facility's strengths in rehabilitation therapy against the documented concerns about cleanliness, staffing consistency, management responsiveness, and infrastructure. If considering placement, ask targeted questions about current staffing ratios, recent cleaning and infection-control audits, HVAC maintenance schedules, and how the facility has addressed past complaints since the change in ownership or management. Visiting in person, inspecting rooms and common areas, and speaking directly with therapy staff and the director of nursing (if available) will help clarify whether the positive aspects cited in some reviews are present currently and whether the negative patterns have been addressed.
