Overview and overall sentiment: Reviews of Riverview Health & Rehab Center - Savannah present a polarized picture: numerous reviewers praise elements of the facility — particularly individual staff members, wound care, clean roomy accommodations, and certain amenities — while other reviewers report serious care failures, neglect, and management problems. Positive comments highlight compassion, professionalism, and specific staff who provide reliable, informed care. Negative comments focus on clinical and safety issues such as ignored call lights, medication lapses, hygiene neglect, and poor incident reporting. The overall sentiment is mixed, with a clear pattern of inconsistent care quality across shifts or departments.
Care quality and clinical concerns: Several reviews applaud the wound care program and name a wound care nurse (Pressy) as delivering excellent, knowledgeable, and communicative care. However, multiple serious clinical concerns were raised: reports of delayed or missed medications, infections requiring antibiotics, long intervals between pain medication doses, leaking catheters, and an instance where lack of bed rails contributed to a fall. There are also alarming accounts of inadequate hygiene (one report of two weeks without a bath) and alleged failure to feed or hydrate residents, increasing dehydration risk. These signals suggest variability in clinical reliability — strong care in some clinical areas (wound care, rehab) but important lapses in basic nursing duties and medication administration in others.
Staffing, behavior, and training: Staff behavior and staffing levels are a recurring theme. Many reviewers describe individual caregivers as compassionate, friendly, and helpful — some name CNAs who were dependable and trustworthy. At the same time, several reports describe short staffing, CNA attitude problems, and CNAs who reportedly misreport resident intake or fail to respond to needs. One reviewer called for more CNA training. Management behavior is also mixed in reports: while wound care staff are praised for communication, another reviewer described the Director of Nursing as rude and unprofessional. The pattern suggests that outcomes may depend heavily on which staff members are assigned and that systemic staffing or training shortcomings may be contributing to inconsistent resident care.
Facilities, rooms, and amenities: Facilities receive largely positive remarks: rooms are described as large, spotless, and homey, many with private bathrooms. The facility has well-maintained, large spas and is noted to be undergoing remodeling and improvements. Some reviewers specifically said the facility is nice inside and out. These consistent remarks indicate the physical environment is generally comfortable and well cared-for, which is a strength of Riverview.
Dining and activities: Dining receives mixed but often positive feedback: several reviewers said meals accommodate soft diets and are presented attractively, and some residents enjoyed the food. Conversely, there are troubling accounts that residents were not being fed properly, with food left untouched and staff allegedly falsely reporting that residents ate, which raises serious concerns about nutrition monitoring and staff accountability. Activities are reported to be returning after COVID-related slowdowns, and rehabilitation services (walking rehab) were noted positively, indicating active programming and therapy services for some residents.
Management, communication, and safety culture: Communication and incident management are inconsistent in reviews. The wound care team is specifically praised for keeping families informed, but at least one reviewer reported being uninformed when a resident was taken to the hospital after a fall, despite promises of accountability. Other reviewers accused administrative staff of being misleading. Safety is also described in mixed terms: some reviewers noted a low number of COVID cases and a general sense of safety, while clinical safety lapses (missed meds, bathing neglect, fall without proper notification) point to gaps in operational oversight and a need for improved reporting and auditing systems.
Patterns, contrast, and what this likely indicates: The reviews show a pattern of high variability: certain departments or staff deliver excellent care (wound nurse, some CNAs, therapy), while other areas (nursing basics, medication administration, bathing, feeding, incident reporting) show concerning lapses. This variability suggests staffing shortages, inconsistent training or supervision, and uneven enforcement of procedures. Several reviewers explicitly note that issues described are “common to nursing homes,” while others describe the facility as “terrible” and not to be recommended — illustrating a sharp divide in family experiences.
Recommendations and considerations for prospective families: - If considering Riverview, prioritize conversations about staffing ratios, medication administration protocols, and incident reporting procedures. Ask how the facility audits missed medications, hydration status, and hygiene compliance. - Request direct contact information for therapy and wound care staff; the wound care team is a consistent strength and could be a valuable point of continuity. - Visit during multiple times/shifts if possible to observe variation in staff behavior and responsiveness to call lights. - Document any concerns immediately and escalate to administration; ask how the facility follows up on falls and adverse events, and what family notification policies are in place.
Bottom line: Riverview Health & Rehab Center - Savannah offers strong points — clean, roomy accommodations, notable wound care and therapy services, and several compassionate staff members — but reviews reveal serious and potentially dangerous gaps in basic nursing care, medication management, hygiene, feeding, and incident communication. Experiences appear inconsistent; some families report they would return or recommend the facility, while others strongly advise against it. Prospective residents and families should carefully evaluate current staffing, supervision, and quality assurance practices and consider these mixed reports when making a placement decision.
