Overall sentiment in the reviews is mixed but leans positive around the people who provide direct care. Multiple reviewers emphasize that staff are friendly, compassionate, warm, and treat residents like family—comments that repeatedly highlight individualized attention, professionalism, and gratitude. Several reviewers specifically call out well-trained staff, good communication, daily cleaning, clean rooms, and effective rehabilitation progress (including walking rehab), and a few note that leadership and administrators are doing a wonderful job. These consistent positives suggest that when staffing and conditions allow, the facility can deliver attentive, respectful care and maintain a clean environment.
However, a prominent and recurring negative theme is staffing levels and workload. Several reviews report staff shortages, insufficient nurses, and overworked CNAs. Those staffing concerns are tied directly to reports of overcrowding and to perceptions of variable or diminished care quality. One review even references a serious incident involving an unresponsive patient; while details are not provided beyond the occurrence, that mention elevates the concerns from service dissatisfaction to potential safety implications. Together, these comments indicate that the facility’s quality can be inconsistent and may depend heavily on current staffing and how stretched the team is at a given time.
Facility and maintenance impressions are mixed. Many reviewers say rooms and the facility are clean and that there is daily cleaning, which is a strong positive. At the same time, some complaints note rooms and restrooms being poorly maintained—suggesting variability in upkeep, possibly correlated with staffing or occupancy pressures. Rehabilitation and therapy are highlighted positively in at least one review (walking rehab progress), indicating that clinical therapy services can be effective for some residents.
Dining and activities receive more tepid assessments. Food quality is described as fair in several summaries and as an area that could be improved. Activity offerings are reported inconsistently: some residents experience daily activities, while others say there are minimal activities. This variability suggests program offerings may differ between units, shifts, or times, or that activity engagement varies by resident preference or staffing availability.
Management and communication are largely praised in several reviews; administrators and leaders are described as doing a wonderful job, and good communication is explicitly mentioned. That said, positive leadership perception does not fully negate operational issues raised by other reviewers—particularly staffing, overcrowding, and at least one serious safety-related incident. The juxtaposition of appreciative comments about individual staff and leadership with systemic complaints about staffing suggests the facility invests in staff training and culture but may be challenged by resource constraints.
In summary, Torrey Pines Post Acute And Rehabilitation receives strong, repeated praise for its caregivers, cleanliness in many areas, effective rehab outcomes for some residents, and responsive leadership. At the same time, reviewers raise significant concerns about staffing shortages, overworked aides and nurses, overcrowding, inconsistent maintenance, fair-to-mediocre food, and limited activity programming for some residents. The presence of a reported unresponsive patient incident is a notable outlier that intensifies safety-related concerns. Prospective residents or families should weigh the consistently positive comments about staff compassion and communication against the documented variability in staffing, care consistency, and amenities when making placement decisions.
