AnonymousLoved one of resident
    4.0

    Clean, attentive care; communication issues

    I'm very pleased overall - the new, clean, almost "Hilton-like" building, attentive nursing and rehab teams, and friendly staff (who even helped arrange my mom's transfer) have helped her make good progress; rooms are well kept, meals are generally enjoyable, and she is well cared for. My only concerns are occasional poor communication (unclear nurse assignments and medication explanations), some short-staffing and mixed staff behavior, and housekeeping could use improvement, but I'd still recommend the facility.

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    Amenities

    4.31 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.9
    • Meals

      3.6
    • Amenities

      4.5
    • Value

      4.3

    Location

    Map showing location of Sierra Ridge

    About Sierra Ridge

    Sierra Ridge Health and Wellness Suites sits on Sharlands Avenue in Reno, Nevada, right by the Sierra Nevada Mountains, and folks there can find many kinds of senior care all in one place, including skilled nursing and intermediate care for people who are frail and need help all the time. Seniors who are coming out of the hospital and aren't quite ready to go home can use short-term rehab, where physical therapy and occupational therapy happen right there in the gym. The facility offers assisted living for folks who want to stay active but need help with chores like bathing or taking medicine, plus memory care for seniors with Alzheimer's or dementia, where the staff use special methods and safe spaces to prevent wandering and confusion, and there's also independent living for seniors who want their own space and privacy but like the ease and company of community life. Some people want to stay at home, and Sierra Ridge has trained aides who visit and give non-medical care and some company too.

    The community has various amenities for health and wellness, which means residents get regular and nutritious meals planned by chefs and meal planners, along with access to high-level nursing care, mental health counseling, chronic disease management, and even specialty programs for substance abuse recovery, like inpatient rehab for alcohol or drug addiction, with detox support as needed. There is a strong focus on friendly service, and the team tries to treat everyone with kindness, patience, and respect, no matter their background, age, or other factors, and the staff work to make the place helpful and joyful for both residents and visitors, with activities to keep people busy, moving, thinking, and engaged with others so no one feels left alone or bored.

    The facility follows all the state and federal rules for COVID-19 protection, including face masks, screening, and regulated indoor visits based on the latest guidance and local case rates, and visitors have to sign an agreement and check their health when they come in. Information on options and what's available changes, so they suggest people call for the latest details, and someone is always ready to help, with a point of contact for complaints if needed. Even though Sierra Ridge Health and Wellness doesn't have BBB accreditation, they're committed to safe, compassionate, and respectful senior care in a modern facility, with a support team to answer questions and help families find the right program.

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