Overall impression: Reviews for Marquis Plum Ridge Post Acute Rehab are mixed and polarized. Multiple reviewers praise staff members, cleanliness, and rehabilitation services, while an overlapping set of reviews raises serious concerns about staffing levels, inconsistent quality of care, medication management, resident supervision, and value for cost. The pattern suggests a facility with solid infrastructure and some strong employees but vulnerable to variability in staffing, training, and management oversight.
Care quality and staffing: The dominant negative theme is inconsistent and at times poor direct care driven by understaffing and inexperience. Several reviews describe too few nurses per hallway and a high number of trainee CNAs who appear distracted or socializing rather than attending to residents. Consequences reported include long waits for assistance (one account describes waiting over 1.5 hours for help getting into a wheelchair), delayed or missed medications, and at least one allegation of withholding a blood-pressure medication. At the same time, other reviewers explicitly call out “some good nurses” and say nurses and nurse assistants are “excellent,” indicating that care quality may vary shift-to-shift or by unit and depends heavily on which staff are on duty.
Safety and medication management: Medication-related concerns are prominent and serious. Multiple summaries mention delayed/missed medications, one specific incident of a blood-pressure med being withheld, and a separate concern about apparent overmedication with pain killers. These reports, combined with accounts of residents being afraid to ask for help and examples of basic-care lapses (e.g., no bedsheet on the first night), point to safety and quality-of-care risks that should be investigated further by families considering the facility.
Facility, cleanliness and infection control: The physical facility receives generally positive remarks—many reviewers describe it as clean, well-maintained, and spacious, and some note rooms with windows. However, this positive view is tempered by at least one mention of infection control concerns. Crowded living arrangements (two residents to a room in some cases) and tiny shared bathrooms serving multiple residents are reported, which can increase privacy and infection-control risks despite overall cleanliness.
Rehabilitation, dementia and long-term care: Rehabilitation services (OT and PT) and post-acute rehab receive consistent praise in several reviews, with statements that therapy is “excellent” and that residents are in “very good hands” during rehab. Some long-term and dementia-care families also expressed satisfaction, offering gratitude and no negatives. This indicates the facility can provide high-quality specialty care for certain needs, even if other aspects are variable.
Activities, social engagement and dining: Multiple reviewers cite minimal activities and limited entertainment (basic cable only), leading to loneliness and unhappy residents for some families. Conversely, at least one reviewer said their mother loved the food. The mixed feedback suggests dining may be acceptable for some, but social programming and meaningful activities are a weak point according to several accounts.
Professionalism, culture and management oversight: Several reviews describe unprofessional behavior—nurses gathering in a room with lights off while patients need help, staff blamed patients for problems, and trainee staff who chat instead of working. Such accounts suggest gaps in supervision and a variable workplace culture. Positive comments about compassionate staff and dedicated nurses indicate that good staff exist, but management may struggle to ensure consistently professional behavior across all shifts.
Cost and value: Cost is raised as a concern: one summary cites roughly $250/day and labels the facility very expensive compared to alternatives. Given the reported variability in care quality and the presence of significant negative incidents, some reviewers urge prospective families to research thoroughly and compare options.
Net assessment and recommendations for families (based on review themes): The reviews point to a facility that can deliver strong rehabilitation and has many caring, capable staff, as well as clean, well-maintained premises. However, there are repeated and serious reports of understaffing, inconsistent caregiver professionalism, medication management problems, limited activities, overcrowded living arrangements in some units, and issues that affect resident safety and dignity. Prospective residents and families should: (1) tour multiple times and during different shifts, (2) ask about staffing ratios and turnover, (3) request information on medication management and error reporting, (4) inspect room configurations and bathroom arrangements, (5) inquire about activity schedules and infection-control protocols, and (6) verify costs and what is included. The facility appears capable in key areas (therapy, some nursing/long-term care), but variability in daily care and oversight is the critical risk identified across these reviews.
