Haven Health Lakeside

    3401 Lockwood Dr, Green Valley, AZ 85929
    • Assisted Living
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.37·(102)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      3.8
    • Amenities

      2.6
    • Value

      4.4

    Pros

    • Compassionate and attentive nursing and CNA staff
    • Skilled registered nurses and proactive clinical problem-solving
    • Strong physical therapy and occupational therapy services
    • Rehabilitation-focused care with successful discharge outcomes
    • Supportive social-services and discharge coordination
    • Friendly and helpful front-desk/reception staff
    • Engaging activities and daily programming
    • Cognitive therapy and strength/weight-training options
    • Pet/therapy-animal visits
    • Clear and proactive family communication in many cases
    • Clean and well-maintained public areas
    • Pleasant dining and varied meal options
    • Warm, dignity-focused resident interactions

    Cons

    • Inconsistent staffing levels and high patient-to-staff loads
    • Variable nursing responsiveness and bedside-attention gaps
    • Gaps in infection-control and catheter/urinary management
    • Inconsistent bathing and incontinence-care practices
    • Medication-administration and storage process weaknesses
    • Housekeeping and maintenance inconsistencies
    • Personal-property security and inventory process gaps
    • Variable therapy intensity and limited weekend coverage
    • Inconsistent family communication and privacy/process management
    • Gaps in pressure-area turning and fall/safety monitoring practices
    • Regulatory complaint history and documented deficiencies
    • Inconsistent dining quality and food-service continuity

    Summary of reviews

    Haven Health Lakeside elicits strongly polarized feedback. Many families and residents commend the facility for compassionate bedside care, attentive CNAs, and clinically skilled RNs who engage in proactive problem-solving. Rehabilitation services are a repeatedly cited strength: physical and occupational therapy staff receive praise for motivating instruction, functional gains, and discharge-focused planning that enabled timely returns home. Social services and discharge coordination (several reviewers named specific staff) are also highlighted as helpful, and daily programming, cognitive therapy options, and pet therapy contribute to an engaging environment for many residents.

    At the same time, a significant portion of feedback raises operational and clinical-process concerns. Staffing levels and coverage — particularly during weekends or high census periods — are described as inconsistent, creating delays in bedside assistance and therapy support. Reviewers describe gaps in infection-control practices, catheter/urinary management, and pressure-area turning protocols; these are best interpreted as systemic process weaknesses rather than isolated communication failures. Medication-administration and medication storage procedures were also cited as an area needing stronger controls. Housekeeping and maintenance performance appears uneven: some families describe well-kept common areas and rooms, while others note sanitation and linen-management inconsistencies and problems managing residents’ personal belongings.

    Communication and administrative reliability show a mixed picture. Multiple reviewers praised proactive, detailed communication and discharge teaching from specific staff members and noted responsive management when issues were raised. Conversely, other families reported delayed clinical communication, privacy and record-management concerns, and instances of administrative unresponsiveness. The facility also has a documented complaint history and cited deficiencies referenced by reviewers; prospective families should review those records directly and ask leadership for corrective-action summaries. Additional operational themes to probe include personal-property security, weekend therapy availability, and staffing ratios during peak times.

    For prospective residents and families: Haven Health Lakeside offers strong rehabilitation services and many examples of compassionate, effective caregiving. To assess fit, visitors should meet therapy and nursing leadership, ask about current staffing ratios and weekend coverage, review infection-control and pressure-ulcer prevention protocols, inquire about medication-handling safeguards, and request information on complaint resolution and property-security procedures. These targeted questions will help distinguish the facility’s consistent strengths from the operational areas that multiple reviewers identified as variable.

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    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Haven Health Lakeside is located at 3401 Lockwood Dr, Green Valley, AZ, 85929.

    About Haven Health Lakeside

    Haven Health Lakeside serves Arizona seniors and families with many care options all under one roof, and it sits right in a peaceful community surrounded by pines and lakes, which is a nice sight when you look outside. The place has hospice care, home care, assisted living, memory care, and skilled nursing for both short- and long-term stays, and there's a continuum of care so folks can start off more independent and then get more support when they need it, which helps with things like Alzheimer's, dementia, and recovery after surgeries like joint replacements. Residents can get help with daily activities-things like getting dressed, bathing, meals, laundry, and keeping track of medicine-and there's always 24-hour support from nursing staff and certified nursing assistants.

    They take pride in memory care that keeps people safe from wandering and has programs that try to slow down cognitive problems, plus there are behavioral therapy programs and a separate behavioral unit for those who need it. There's speech, physical, and occupational therapy, and the place has an in-house rehab gym with special equipment for folks coming back from injury, and a team of licensed therapists puts together personal treatment plans for each person. Haven Health Lakeside can handle more complicated health stuff too-things like complex wound care, specialty infusions, infectious disease, pain management, pulmonology, and even respiratory and ventilator care, so they're able to keep people stable and comfortable.

    The place is set up to make transitions easier, and they'll do things like arrange transportation for doctor visits or help with moving in, and there's always assistance around for doctor scheduling and insurance questions, since they work with Medicaid, Medicare, Medicare Advantage, the VA, and they offer help figuring out the costs. Private rooms have their own bathrooms, kitchenettes, cable TV, phone, and air conditioning, and there's Wi-Fi and emergency alert systems throughout the whole community.

    There are all sorts of activities and ways to stay active-from arts and crafts to movie nights and music programs, and there's a garden, walking paths, a game room, a movie theater, activity rooms, a fitness area, and outdoor spaces where people can enjoy the fresh air. They have professional chefs making meals every day, with options for special diets like diabetes or people with allergies, and you can get something to eat all day long. Laundry and housekeeping get taken care of, and there's a concierge for arranging things, plus free parking and transportation services.

    Family members can stay involved thanks to technology and family support services, and Haven Health Lakeside puts a real effort into keeping both residents and families connected. Everything's built around trust, respect, and helping each person keep as much independence as possible, even if their needs change over time or if they need medical care, therapy, or memory support. The environment's kept warm and inviting with spacious living areas and a staff that tries to keep things flexible, making sure folks can enjoy both privacy and community while getting the care they need.

    People often ask...

    Haven Health Lakeside offers assisted living and skilled nursing.

    There are 9 photos of Haven Health Lakeside on Mirador.

    The full address for this community is 3401 Lockwood Dr, Green Valley, AZ 85929.

    No, Haven Health Lakeside does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Haven Health Lakeside. The information above has not been verified or approved by the owner or operator. For exact information, please contact Haven Health Lakeside directly. There is no cost for this service. We are compensated by the community you select.

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