Citadel Post Acute

    5121 E Broadway Rd, Mesa, AZ, 85206
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Good therapy, poor management, unsafe

    I found a mix: outstanding therapy teams, many compassionate nurses/CNAs, and a generally clean, recently renovated facility with some very good meals. However chronic understaffing and poor management caused long waits for basic care, delayed or missed meds and pain relief, unresponsive call buttons, safety/transport issues and recurring foul odors/cleanliness lapses. Communication was chaotic, family updates inconsistent, and care failures led to hospital transfers and hospice for a loved one. Helpive staff couldn't overcome systemic neglect-I would not recommend without confirming staffing, safety and management responsiveness.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.54 · 375 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      2.1
    • Amenities

      2.4
    • Value

      1.1

    Location

    Map showing location of Citadel Post Acute

    About Citadel Post Acute

    Citadel Post Acute sits at 5121 E Broadway Rd in Mesa, Arizona, and has 128 skilled nursing beds for people who need short-term rehab or longer help with skilled nursing care, and this place puts a lot of focus on safe and comfortable therapy with state-of-the-art equipment and big, comfortable suites, and folks can choose private or semi-private rooms depending on what suits them best, plus there's in-house therapy for people who need to regain strength and mobility after surgery or illness, and they use both modern and traditional therapy approaches. The place has a dedicated team that pays close attention to safety and wellness, and the staff tries to get residents involved in different activities like social events, recreation, and special outings that can help keep the mind sharper and the days less lonely, and they run programs for people with Alzheimer's and dementia as well, which means families dealing with memory loss get some extra support. Even though the campus also has independent and assisted living community options, Citadel Post Acute itself is strictly a skilled nursing facility with no assisted living beds, and everything centers on planning care with residents, families, and healthcare providers to give each person the best shot at recovery. Staff mostly speak English, though some know other languages, and the care environment is set up to be both safe and respectful, with activities and therapy meant to help each individual grow, make progress, and feel a bit more at home, though they're not accepting new patients right now.

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