Family Touch

    2345 E Leonora St, Mesa, AZ 85213
    • Assisted Living

    Clean, bright, homey, caring community

    I'm very pleased with this clean, bright, homey community - the staff are caring, welcoming, and give plenty of one-on-one attention. Communication is open, visits and outings are accommodated, and the lovely porches, flowers and social spaces make it feel like home. The food, location and pet-friendly atmosphere are added bonuses; I would recommend it to others.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.44·(16)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.5
    • Meals

      4.2
    • Amenities

      4.3
    • Value

      5.0

    Pros

    • Compassionate, one-on-one-focused caregiving
    • Friendly and responsive staff and management
    • Home-like, well-decorated interior with abundant floral touches
    • Clean, bright resident rooms and common areas
    • Pleasant outdoor spaces and large covered porches
    • Flexible furnishing options and personalized rooms
    • Good location with pet-friendly policy
    • Open family communication and accommodating visit/outings
    • Generally good meal preparation and accommodating food service
    • Low caregiver turnover and continuity of staff

    Cons

    • Limited and repetitive activity programming
    • Inconsistent dining quality and limited menu variety
    • Variability in staff performance across shifts
    • Maintenance and upkeep inconsistencies
    • Care-capacity limitations for residents with higher medical needs

    Summary of reviews

    The reviews portray a small, home-like assisted living environment with several consistent strengths. Families frequently highlight caring, attentive staff who provide individualized attention and maintain open communication with relatives. Continuity of caregivers is emphasized in multiple accounts, and specific employees were singled out for going beyond expected duties to make residents comfortable. The facility’s atmosphere is described as warm and inviting, with home-style decor, abundant flowers and pictures, well-decorated private rooms, and bright, clean common areas.

    Dining and food service receive mixed but generally positive comments. Many reviewers praised meal quality and staff willingness to accommodate special requests or favorite foods and outings; however, other comments point to limited menu variety and occasional inconsistencies in food satisfaction. Prospective residents who prioritize varied dining options may want to sample menus or discuss customization before committing.

    Activity programming is a recurring area of concern. Several families described a pleasant social space and opportunities for small-group interaction, but also noted that organized activities are limited or repetitive and that resident participation options could be expanded. This suggests the facility offers a congenial environment for socializing but may not provide a broad or highly structured activity calendar.

    Operationally, the facility shows strengths in cleanliness, a bright physical environment, and accessible outdoor spaces such as large covered porches and landscaped yards. At the same time, a subset of reviews mentioned maintenance issues and uneven upkeep, indicating that facility maintenance may be inconsistent. Staffing is generally characterized as kind and responsive, yet there are occasional remarks about variability in staff performance; this points to unevenness across shifts or individual caregivers rather than an overall staffing crisis.

    Regarding clinical capacity, most families reported appropriate personal-care assistance and hygiene support. A few reviewers indicated the home could not meet higher-acuity medical or care needs, suggesting limitations in clinical resources, equipment, or nursing oversight for residents with advanced care requirements. Families seeking placement for someone with more complex medical needs should confirm the provider's clinical capabilities and transfer protocols.

    In summary, the facility appears well suited to residents who value a home-like atmosphere, personalized attention, clear family communication, and outdoor space. Prospective residents and families should weigh the strengths—compassionate staff, clean bright rooms, and a welcoming setting—against limits around activity variety, occasional maintenance inconsistencies, variable meal satisfaction, and restrictions in caring for higher-acuity needs. Touring the home, meeting primary caregivers, sampling meals, and reviewing the activity schedule and care-capacity policies will help determine fit for an individual’s needs.

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    Location

    Map showing location of Family Touch

    Family Touch is located at 2345 E Leonora St, Mesa, AZ, 85213.

    About Family Touch

    Family Touch is a residential care home located in an upscale, serene neighborhood in Mesa, Arizona. This care home is designed to offer seniors a safe and attractive environment, blending comfort with a sense of community for residents with similar lifestyles. The residence is fully furnished and equipped with a variety of on-site amenities to meet the everyday needs and preferences of its residents. The residence provides both private and semi-private accommodations, fostering a homelike atmosphere where privacy and personal dignity are prioritized.

    At Family Touch, a team of certified caregivers and licensed managers are dedicated to ensuring that every resident enjoys comfort and security at all times. The staff provides attentive care 24 hours a day, both during daytime and nighttime hours, remaining vigilant to the unique needs of each individual. Their approach is rooted in respect, dignity, and compassion, aiming to cultivate a warm, loving environment for everyone within the residence. Caregivers are skilled in promoting a sense of belonging and self-worth among the seniors, emphasizing emotional, social, and physical well-being as essential aspects of daily life.

    The core services at Family Touch include personal care assistance with activities of daily living such as bathing, grooming, dressing, laundry, and housekeeping. Three nutritious meals are served daily, thoughtfully prepared to accommodate each resident’s dietary requirements, allergies, and nutritional needs. The dining experience is designed to be both enjoyable and healthful, with an emphasis on quality ingredients and great taste. The team’s attention to nutrition and meal planning ensures that residents look forward to their meals, knowing their well-being is carefully considered.

    Family Touch strives to maintain a vibrant social scene for its residents, understanding the importance of interaction and activity in supporting overall quality of life. Planned activities and organized exercise sessions offer meaningful opportunities for engagement, helping residents remain active mentally, physically, and emotionally. The aim is to foster a sense of fulfillment and help each individual maintain their personal identity and sense of independence.

    Overall, Family Touch offers a welcoming, peaceful residence where seniors benefit from personalized attention, reliable care, and enriching daily experiences. With its dedicated staff and comprehensive approach to senior living, Family Touch serves as a supportive and compassionate home where residents can truly thrive.

    People often ask...

    Family Touch offers competitive pricing, with rates starting at a cost of $3,289 per month.

    Family Touch offers assisted living and board and care.

    The full address for this community is 2345 E Leonora St, Mesa, AZ 85213.

    No, Family Touch does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000Wo9NGAAZ
    StatusActive
    Facility typeAssisted Living Home
    License classActive
    Capacity10 residents
    LicenseeSUNRISE LIVING LLC
    EffectiveJuly 28th, 2022
    ExpiresJuly 27th, 2026
    View the official license record

    Inspection Reports

    1

    Reports

    14

    Citations

    0

    Complaints

    2

    Years

    22 Aug 2024Inspection
    Found multiple deficiencies related to staff verification, recordkeeping, resident safety, disaster readiness, and material storage.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-804.1.a-eA manager shall ensure that: 1. A plan is established, documented, and implemented for an ongoing quality management program that, at a minimum, includes: a. A method to identify, document, and evaluate incidents; b. A method to collect data to evaluate services provided to residents; c. A method to
    • R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
    • R9-10-806.A.7A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
    • R9-10-806.A.9A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
    • R9-10-811.C.11C. A manager shall ensure that a resident's medical record contains: 11. Documentation of assisted living services provided to the resident;
    • R9-10-811.C.12C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
    • R9-10-815.B.1B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
    • R9-10-815.E.1E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or
    • R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo
    • R9-10-816.B.3.cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
    • R9-10-818.A.4A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
    • R9-10-818.A.6A. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes:
    • R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Family Touch. The information above has not been verified or approved by the owner or operator. For exact information, please contact Family Touch directly. There is no cost for this service. We are compensated by the community you select.

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