Hillside Senior Living

    1546 E El Camino Dr, Phoenix, AZ 85020
    • Assisted Living

    Caring staff, but administration untrustworthy

    I appreciated the clean facility, well-cared-for residents, private room, and wonderful food - Vicki and Shelly were amazing. Sadly my stay ended badly: I experienced billing/contract disputes, a forced move, withheld meds, and conflicts with hospice. I also encountered lying and untrustworthy staff and was told there were staff theft concerns tied to owner Nichole. Good day-to-day care, but serious management and trust issues - I would be cautious and likely avoid returning.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    2.00·(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.5
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      1.0

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    Location

    Map showing location of Hillside Senior Living

    Hillside Senior Living is located at 1546 E El Camino Dr, Phoenix, AZ, 85020.

    About Hillside Senior Living

    Hillside Senior Living in Phoenix, Arizona, gives seniors a warm, home-like place where they can feel comfortable and safe, and the staff, including people like Vicki and Shelly, really makes an effort to help everyone settle in. The community offers assisted living, memory care for those with dementia or Alzheimer's, skilled nursing, adult daycare, and respite care, so people with all sorts of needs can find some support here, and they even have palliative and hospice care for folks who want those options as they age. Residents get help with everyday tasks such as bathing, dressing, and medication, and there's always someone around since the place runs 24/7. The bedrooms have a cozy feel, and everything's designed to be easy to get around, which helps people keep their independence while still having help when needed.

    The team does the laundry each week and keeps things clean through housekeeping services, while the kitchen staff prepares nutritious, chef-made meals with options for special diets and meals that actually taste good, according to reviews from the community. There's a wide range of activities planned daily to help folks stay active and social, whether it's something physical, a mental challenge, devotional gatherings, or joining a group outing, and the well-kept outdoor spaces and common rooms give everyone a place to meet friends or just enjoy the weather. There's a special focus on making sure each person's care matches their needs, so there are options for those who need help but still want some control over their day.

    The facility supports seniors through all stages of aging, including help with incontinence, diabetic care, and care for people who can't move easily. The staff works to support everyone's dignity and tries to honor each resident's personal wishes, even when it comes to end-of-life care. People have said the atmosphere feels lively and full of joy, and folks seem to thrive here, which probably explains the 5-star reviews and high scores. The business is licensed under AL9698H, offers senior apartments, and is easy to reach from nearby medical centers and businesses, which helps families stay connected. Hillside Senior Living provides different types of housing and medical help, has social and recreational programs that encourage friendships, and is regarded by families as a caring, award-winning place for seniors in Phoenix to call home.

    People often ask...

    Hillside Senior Living offers competitive pricing, with rates starting at a cost of $2,500 per month.

    Hillside Senior Living offers assisted living and board and care.

    The full address for this community is 1546 E El Camino Dr, Phoenix, AZ 85020.

    No, Hillside Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000WoAh0AAF
    StatusActive
    Facility typeAssisted Living Home
    License classActive
    Capacity10 residents
    LicenseeHILLSIDE ASSISTED LIVING LLC
    EffectiveJuly 1st, 2022
    ExpiresJune 30th, 2026
    View the official license record

    Inspection Reports

    1

    Reports

    5

    Citations

    0

    Complaints

    1

    Years

    24 Feb 2025Inspection
    Identified deficiencies in management notification, residency documentation, resident evacuation orientation, safety hazards, and initial staff training for fall prevention.
    • R9-10-803.A.7R9-10-803.A.7. Administration A. A governing authority shall: 7. Except as provided in subsection (A)(6), notify the Department according to A.R.S. § 36-425(I) when there is a change in the manager and identify the name and qualifications of the new manager;
    • R9-10-807.D.1-10R9-10-807.D.1-10. Residency and Residency Agreements D. Before or at the time of an individual's acceptance by an assisted living facility, a manager shall ensure that there is a documented residency agreement with the assisted living facility that includes: 1. The individual's name; 2. Terms of occ
    • R9-10-818.B.1-2R9-10-818.B.1-2. Emergency and Safety Standards B. A manager shall ensure that: 1. A resident receives orientation to the exits from the assisted living facility and the route to be used when evacuating the assisted living facility within 24 hours after the resident's acceptance by the assisted livi
    • R9-10-819.A.1.bR9-10-819.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
    • A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hillside Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hillside Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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