Norterra Assisted Living

Pricing

Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

Amenities

Healthcare services

Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management

Healthcare staffing

24-hour supervision

Meals and dining

Diabetes diet
Meal preparation and service
Special dietary restrictions

Room

Cable
Fully furnished
Housekeeping and linen services
Telephone
Wifi

Transportation

Transportation arrangement (medical)
Transportation to doctors appointments

Community services

Move-in coordination

Activities

Community-sponsored activities
Scheduled daily activities

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About Norterra Assisted Living

Norterra Assisted Living is a senior care community dedicated to providing a supportive and enriching environment for its residents. The care home emphasizes a warm, home-like atmosphere designed to balance independence with personalized care. Residents are offered a variety of accommodation options, including private and semi-private suites that are thoughtfully arranged for comfort and accessibility. The living spaces are complemented by inviting common areas such as the Sunflower Lounge and the Rosewood Dining Room, offering places to socialize, relax, and enjoy daily meals together.

At Norterra Assisted Living, daily routines are enhanced through a diverse calendar of social and wellness programs intended to foster engagement and well-being. Residents can participate in activities ranging from fitness classes and arts and crafts to musical performances and movie nights in the Magnolia Theater Room. The care team is available around the clock to assist with activities of daily living, medication management, and wellness monitoring, ensuring that support is tailored to the unique needs of each individual. Specialized memory care services are also provided in a secured area known as The Serenity Wing, for residents experiencing memory challenges.

The community places a priority on holistic health, offering freshly prepared meals each day under the direction of the culinary staff in the Juniper Kitchen. Meals are tailored to meet nutritional needs as well as personal preferences, and special events such as themed dinners and seasonal celebrations are held regularly to enrich the dining experience. Outdoor amenities, including walking paths in the Harmony Garden, provide residents with the opportunity to enjoy fresh air and recreational activities in a secure setting.

Norterra Assisted Living stands out for its dedication to building strong relationships among residents, family members, and staff. The team, including resident care director Carla Mason and program coordinator Evelyn Tran, is known for fostering a culture of respect, dignity, and compassion. The community also offers a family engagement program, allowing loved ones to stay involved and connected with daily life and special events. With a focus on safety, comfort, and holistic enrichment, Norterra Assisted Living is committed to supporting seniors in a welcoming and vibrant environment.

People often ask...

Norterra Assisted Living offers competitive pricing, with rates starting at a cost of $3,685 per month.

Norterra Assisted Living offers assisted living.

The full address for this community is 2019 W Duane Ln, Phoenix, AZ 85085.

No, Norterra Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Safety & Compliance

In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

License number	001cs00000WoDDLAA3
Status	Active
Facility type	Assisted Living Home
License class	Active
Capacity	10 residents
Licensee	NORTERRA ASSISTED LIVING LLC
Effective	May 11th, 2020
Expires	May 10th, 2027

View the official license record

Inspection Reports

3

Reports

14

Citations

0

Complaints

3

Years

13 Aug 2026Inspection		13 Aug 2026Inspection Found no deficiencies during the on-site compliance survey conducted on 2026-08-13.
20 Jun 2025Inspection		20 Jun 2025Inspection Identified that a medication was not administered in accordance with the order for one resident, with missing MAR documentation and a note about insurance coverage. R9-10-816.B.3.bR9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
11 Sept 2023Inspection		11 Sept 2023Inspection Found multiple deficiencies in caregiver training and records, resident care planning, and medication management that posed safety risks to residents. R9-10-806.A.1.b.iA. A manager shall ensure that: 1. A caregiver: b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers; R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures; R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults. R9-10-806.C.1.c.iiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: iii. The individual's completed orientation and in-service education required by policies and procedures; R9-10-808.A.3.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments; R9-10-808.A.3.fA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: f. For a resident who will be storing medication in the resident's bedroom or residential unit, how the medication will be stored and controlled; R9-10-811.C.3.b.i-iiC. A manager shall ensure that a resident's medical record contains: 3. If applicable, the name and contact information of the resident's representative and: b. If the resident's representative: i. Has a health care power of attorney established under A.R.S. § 36-3221 or a mental health care power o R9-10-811.C.13.aC. A manager shall ensure that a resident's medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: a. The date and time of administration or assistance; R9-10-811.C.17C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d); R9-10-815.B.1B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or R9-10-120.F.1.a-eR9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be p R9-10-120.F.4.a-cR9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be p

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