The Springs of Hillcrest Health & Rehabilitation

    1421 W 2nd St N, Prescott, AR 71857
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate, professional, clean, peaceful facility

    I visited with family and felt our loved one received compassionate, professional care from friendly, helpful CNAs and nurses who checked in frequently. The facility was clean, quiet, and peaceful (the bird feature was lovely); I left comforted and very appreciative of the staff.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.34·(32)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.5
    • Meals

      4.3
    • Amenities

      5.0
    • Value

      2.0

    Pros

    • Clean, odor-free environment
    • Friendly, helpful caregiving staff
    • Compassionate nursing care
    • Attentive certified nursing assistants (CNAs)
    • Proactive staff rounding and frequent check-ins
    • Well-maintained common areas and bird feature
    • Quiet, peaceful atmosphere
    • Family-friendly visitation and spiritual support
    • Professional, well-staffed facility

    Cons

    • Inconsistent staff responsiveness across shifts
    • Staff conduct and communication tone
    • Variation in CNA performance and supervision
    • Gaps in clinical-incident response and family communication
    • High cost of services

    Summary of reviews

    Overall impression is predominantly positive on environmental maintenance and frontline caregiving. Many comments emphasize a clean, quiet facility with well-kept common areas — several reviewers singled out an on-site bird feature as a pleasant element — and family members generally reported feeling reassured during visits. Multiple accounts highlight friendly attendants, compassionate nurses, and CNAs who take time with residents; proactive rounding and frequent check-ins are recurring strengths that contribute to a comforting atmosphere for families.

    Care quality appears to be uneven in perception. Numerous reviewers praised attentive, affectionate interactions from nursing staff and CNAs and described good hands-on care for their loved ones. However, a contrasting set of comments raises concerns about inconsistent responsiveness and variability in CNA performance. Those concerns point to potential gaps in supervision and quality assurance that may result in uneven day-to-day resident experiences. A small number of reviews include serious criticisms that suggest the facility should be queried about incident response and post-incident communication practices.

    The available information about dining is limited; reviewers did not provide substantive, consistent commentary on food quality, meal service, or dietary accommodations. Activities and pastoral/spiritual support receive positive mentions: visitors reported social interaction opportunities and ministerial visits that support spiritual needs and engagement. The facility’s quiet, peaceful tone and family-friendly visitation were noted as strengths in maintaining resident comfort and family involvement.

    Facilities and management impressions are mixed. Physical plant and cleanliness are clear strengths, and several reviewers described staff as professional and the building as well maintained. At the same time, the contrast between praise for staffing levels and criticisms about inconsistent care quality suggests variability in staff performance by shift or unit; this implies opportunities for stronger supervision, standardized protocols, and clearer family communication when incidents occur. Cost was described as high by at least one reviewer, so prospective residents should consider pricing relative to expectations for services.

    For prospective residents and families: verify staffing ratios for the specific unit and shifts you will encounter, ask how the facility monitors CNA performance and staff conduct, request details on clinical-incident protocols and family notification procedures, and review recent inspection and complaint histories. Also request specifics about dining and activity programming if those are priorities. The overall pattern indicates a facility with solid environmental upkeep and many compassionate staff members, tempered by occasional variability in responsiveness and oversight that families should investigate during a tour and intake discussion.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of The Springs of Hillcrest Health & Rehabilitation

    The Springs of Hillcrest Health & Rehabilitation is located at 1421 W 2nd St N, Prescott, AR, 71857.

    About The Springs of Hillcrest Health & Rehabilitation

    The Springs of Hillcrest Health & Rehabilitation provides several kinds of care, such as rehabilitation, skilled nursing, assisted living, independent living, and memory care, so folks can choose what fits them best, and if someone needs temporary help, respite care is available too, which can take some pressure off families for a bit, and the facility has 90 certified beds with rooms that come furnished, private bathrooms, kitchenettes, cable TV, phone service, air conditioning, and Wi-Fi, so everyone has what they need for comfort, and there are group and private spaces, like a dining room, game room, fitness center, small library, activity and arts rooms, movie theater, a garden, and outdoor spaces with walking paths, and people can join wellness programs, group activities, and even resident-run clubs or attend events on the daily activity calendar if they want something social or stimulating. The Springs has a staff that helps with daily tasks like bathing, dressing, transfers, meals, and medication management, and trained nurses and health workers are around 24 hours, but direct nursing support usually runs 12-16 hours each day, and there's support for special diets like for diabetes or allergies, plus the meals are served in a restaurant-style setting where options are cooked by a professional chef and snacks are available throughout the day. The place accepts Medicare and Medicaid, and has therapists and nurses able to provide specialized rehabilitation such as stroke recovery, orthopedic therapy, IV therapy, pain management, and technical therapy, and post-surgical care, along with a Telemedicine service so a doctor can monitor and assess anyone's health as needed, which makes seeing a physician easier. There's a program called Serenity at The Springs for people with memory loss or dementia, and the layout and care are set up to keep them safe and as independent as possible, with extra supervision and engaging activities meant for memory care needs. Staff members often get recognized as being helpful and cheerful, so the whole feeling in the community is welcoming and supportive, and families can count on extra help from local senior living advisors if they need guidance. Housekeeping, laundry service, transportation for errands or appointments, and parking are all included, and there's also move-in help and concierge services, which makes settling in easier for seniors and their families. The Springs focuses a lot on rehabilitation, memory care, and skilled nursing, and has earned awards like Best of Senior Living, which shows families and residents that the quality of care is well respected in the area. There's always an emergency alert system in place, and the living spaces aim to feel homelike and cozy, with programs and amenities built to support physical, mental, and emotional well-being, and the community tries to offer dignity, comfort, and safety for seniors needing either short-term health support or long-term care. Multiple locations in the area fall under The Springs of Hillcrest Health & Rehabilitation network, giving options for families looking for senior care and support, but the main thing to know is that whether someone comes for rehab, memory care, or long-term living, the staff and programs adjust to their needs with a simple, caring approach.

    People often ask...

    The Springs of Hillcrest Health & Rehabilitation offers assisted living, memory care, and skilled nursing.

    There are 4 photos of The Springs of Hillcrest Health & Rehabilitation on Mirador.

    The full address for this community is 1421 W 2nd St N, Prescott, AR 71857.

    No, The Springs of Hillcrest Health & Rehabilitation does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arkansas, the Department of Human Services' Office of Long Term Care (OLTC) licenses assisted living facilities and inspects them for compliance, recording the deficiencies cited during its annual, complaint, and monitoring visits.

    License numberhillcrest-care-and-rehab
    Facility typeSkilled Nursing Facility with Dual Certified Beds (medicaid /medicare)
    Capacity90 residents
    LicenseeMisty Applegate

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Springs of Hillcrest Health & Rehabilitation. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Springs of Hillcrest Health & Rehabilitation directly. There is no cost for this service. We are compensated by the community you select.

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