I moved my mom here and I'm very pleased. The staff are kind, attentive and professional - Lourdes and Debra are clearly committed - and the building is beautiful, clean and well maintained. Apartments are spacious with safe features, meals are restaurant-style, and there are plenty of activities and outings; the location is convenient and the price is very good. My mom is happy and social, and I feel she's in excellent hands.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.58·(52)
Overall rating
5
4
3
2
1
Care
3.5
Staff
3.6
Meals
3.2
Amenities
3.9
Value
3.6
Pros
Friendly, compassionate caregiving staff
Reasonable pricing and perceived value
Restaurant-style dining and appealing meal options
Robust activity program and regular resident events
Frequent outings and local excursions
Spacious, accessible apartments with large closets
Clean, well-maintained common areas
On-site library and media room
Craft classes and creative programming
Convenient location near shopping and restaurants
Safety features such as bathroom handles and room intercoms
Supportive front-desk and community staff
Cons
Inconsistent staffing levels and high staff turnover
Gaps in staff training and supervisory oversight
Delays in responding to resident assistance requests
Inconsistent meal service continuity and temperature control
Declining housekeeping and slow maintenance response
Ownership cost-cutting affecting amenities and supplies
Management instability and communication breakdowns
Limited on-site clinical staffing and medical oversight
Dining-room crowding and space constraints
Opaque fee policies and extra nonrefundable charges
Summary of reviews
Overall impression: Reviews of Arcadia Retirement Village are mixed, with a substantial number of families praising the staff interactions, value, and range of programming, while others describe operational challenges that may affect day‑to‑day resident experience. Strengths most consistently cited include friendly caregiving staff, spacious apartments, accessible common areas, and an active calendar of social and creative events. Price and perceived value are commonly reported as positives, and the facility’s location near shopping and services is noted as convenient.
Care and staffing: Many accounts emphasize compassionate, attentive caregivers who know residents and provide meaningful interpersonal support. At the same time, a recurrent pattern concerns staffing stability and training: reviewers describe turnover, understaffing, and variable supervisory oversight. These patterns are associated with longer waits for assistance at times and inconsistent adherence to routine care tasks. Prospective residents and families should confirm current staffing ratios, training programs, and on‑site clinical coverage during a visit, since the facility does not appear to maintain 24/7 nursing or physician presence.
Dining: Dining receives both praise and criticism. Several reviewers describe restaurant‑style, gourmet meals and residents who look forward to lunch, while others report inconsistent meal quality, cold plates, or service delays. Dining‑room crowding and occasional long waits were also mentioned. Observing a mealtime during a tour will give a clearer sense of service flow, portioning, and food temperature consistency.
Activities and social life: The community offers a broad range of activities — craft classes, resident art and fashion shows, dance groups, gardening demonstrations, bird watching, board games, and regular outings to nearby stores and medical appointments. These offerings contribute to an engaged resident culture for many. However, some reviewers noted limited or irregular outing schedules and instances of resident isolation linked to changes in common‑area availability or staffing constraints.
Facilities and maintenance: Physical accommodations are often described as roomy, accessible, and comfortable, with safety features like grab bars and intercoms. Several reviews specifically cite clean common areas, hardwood floors, and well‑kept dining spaces. Conversely, others report a decline in housekeeping quality, deferred maintenance, heating adjustments, and slow response to repair requests. Prospective residents should inspect apartments, communal bathrooms, and recent maintenance work to gauge current conditions.
Management and business practices: While some families compliment specific administrators and marketing staff for responsiveness, there are recurring concerns about management turnover, communication lapses, and ownership decisions perceived as cost‑driven (e.g., amenity reductions or extra charges). Several comments point to unclear fee policies and occurrences of nonrefundable or unexpected charges. Given these patterns, it is advisable to review the residency agreement carefully, clarify all fees in writing, and ask about recent ownership or management changes.
Recommendation for prospective families: Arcadia appears to offer strong social programming, approachable staff members, and good value for many residents, but operational variability around staffing, maintenance, meal consistency, and management transparency is notable. When considering this community, arrange multiple visits (including a mealtime), speak with current residents and family members, request documentation on staffing levels and clinical oversight, and obtain a detailed, written fee schedule and maintenance/housekeeping standards.
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Location
Arcadia Retirement Village is located at 607 W Duarte Rd, Arcadia, CA, 91007.
About Arcadia Retirement Village
Arcadia Retirement Village sits in Arcadia, CA and takes in both men and women aged 55 and older, offering independent living and assisted living options, which means folks can get the care they need as their needs change over time, and you'll find nurses and staff available around the clock, including help from trained aides who provide both companionship and non-medical care, and staff help with bathing, dressing, grooming, transferring, medication, and special care for things like diabetes, incontinence, and more difficult moving around, plus staff can remind and residents to meals or activities, and laundry, housekeeping, and daily bed making are all included, so no extra chores are needed. The rooms, whether private or shared, each have a patio or balcony and views, and wheelchair-accessible showers and tubs, plus you can decorate the rooms however you like, and bring your cat or dog since pets are welcome, which can be a big comfort, and if you ever need hospice or short-term respite care, those options are there too. The place is big, open, and home-like, with plenty of indoor and outdoor spaces to relax or visit, like patios and garden paths, plus there's a library, beauty and barber shop, and a wellness center offering yoga, physical therapy, massage, and even Wii Fit, and the music lounge and fitness center are handy too, and with transportation services on site, with both complimentary rides and scheduled outings, folks can get to doctor's appointments or errands, and the community connects well with bus lines. Meals happen three times daily in a restaurant style dining area with a snack bar open around the clock, and the meals, planned by chefs, can handle special diets, like low salt or reduced sweets, and there's even vegetarian dishes, with snacks and drinks always ready. Activities fill the calendar, with exercise, music, bingo afternoons, happy hours, and social events, and there's "Family Night" to encourage visits, plus devotional services both on and off site, and staff help people join in if they want. Memory care is available, with programs to help residents who have dementia or Alzheimer's stay safe and comfortable, and care plans fit each resident's needs, so heavier and lighter care is possible, including care for non-ambulatory residents and those with bowel incontinence, and the staff can monitor blood sugar but don't inject insulin. The community gets high marks for friendliness, dining, and activities, and residents say the staff are warm and attentive, and the environment's safe. Costs include a one-time community fee and monthly charges based on care level, with payment options covering private pay, social security, veterans' benefits, and some private insurance, and the village is fully accredited and licensed by the State of California's Department of Social Services as an RCFE, so it meets all the state requirements for a retirement community. The move-in process covers transportation and paperwork help. With the variety of care levels and services, residents can age in place and keep their friends, pets, and routines for as long as they want.
People often ask...
Arcadia Retirement Village offers competitive pricing, with rates starting at a cost of $1,600 per month.
Arcadia Retirement Village offers independent living and assisted living.
There are 10 photos of Arcadia Retirement Village on Mirador.
The full address for this community is 607 W Duarte Rd, Arcadia, CA 91007.
No, Arcadia Retirement Village does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation that water was shut off without notice. Interviews and records indicated water had not been shut off.
27 Apr 2026Complaint
27 Apr 2026Complaint
Investigated two allegations, including illegal eviction of a resident and retaining residents beyond license limits, and found that evidence did not establish that either violation occurred.
03 Apr 2026Complaint
03 Apr 2026Complaint
Investigated the allegation that staff refused to accept a resident back after hospital discharge.
Type B87468.2(a)(20)
02 Apr 2026Complaint
02 Apr 2026Complaint
Investigated two allegations: pests in residents' rooms and cleanliness; evidence did not establish these allegations.
19 Mar 2026Inspection
19 Mar 2026Inspection
Identified an incident self-reported to the department. An LPA conducted an unannounced 24-hour health and safety check, toured the site, and found no health and safety concerns.
17 Mar 2026Complaint
17 Mar 2026Complaint
Investigated two complaints: illegal eviction of a resident and accepting residents beyond license limits. Interview and records review suggested there was no clear evidence to prove either allegation.
05 Feb 2026Complaint
05 Feb 2026Complaint
Investigated a complaint alleging financial abuse of a resident and failure to safeguard personal belongings; found no sufficient evidence to support the allegations.
12 Jan 2026Complaint
12 Jan 2026Complaint
Investigated an allegation that management attempted to unlawfully evict a resident for non-payment and that staff threatened residents in retaliation for filing complaints.
10 Jan 2026Complaint
10 Jan 2026Complaint
Investigated an allegation of a questionable death and related care issues, including delayed medical attention and medication mismanagement.
Type A87468.2(a)(4)
Type A87465(b)
Type A87465(e)
06 Jan 2026Complaint
06 Jan 2026Complaint
Investigated an allegation that staff threatened eviction and provided an invalid admission agreement; the allegations were found to be unsubstantiated.
23 Dec 2025Inspection
23 Dec 2025Inspection
Observed no issues or deficiencies during the review; safety measures, medication controls, and daily operations appeared compliant.
23 Dec 2025Inspection
23 Dec 2025Inspection
Conducted a collateral visit and discussed the reasons for the visit with the administrator.
23 Dec 2025Complaint
23 Dec 2025Complaint
Investigated two allegations involving monthly rent charges and mistreatment of residents; interviews with staff and residents and review of records did not establish a violation.
23 Dec 2025Complaint
23 Dec 2025Complaint
Investigated allegations that staff were not properly DOJ cleared, medications were mismanaged, residents were not provided quality food, and training requirements were not met; interviews and records were reviewed.
23 Dec 2025Complaint
23 Dec 2025Complaint
Investigated two allegations concerning residents' personal belongings and retaliation by staff; findings did not establish a preponderance of evidence for either allegation.
19 Dec 2025Complaint
19 Dec 2025Complaint
Investigated a questionable death and care concerns about delayed medical attention for elevated blood sugar and mismanagement of medications, including an unprescribed supplement.
Type A87468.2(a)(4)
Type A87465(b)
Type A87465(e)
19 Dec 2025Inspection
19 Dec 2025Inspection
Observed a collateral visit during which findings and deficiencies were inadvertently delivered for a complaint investigation intended for the previous licensee.
25 Nov 2025Inspection
25 Nov 2025Inspection
Identified that there was no qualified and currently certified administrator after resignation; a replacement had not been appointed.
Type A87405(a)
10 Nov 2025Complaint
10 Nov 2025Complaint
Investigated the allegation that staff prevented residents from having visitors. Evidence and interviews did not support the allegation.
08 Nov 2025Complaint
08 Nov 2025Complaint
Investigated a complaint that staff spoke to a resident in an inappropriate manner.
Type B87468.1(a)(1)
30 Oct 2025Complaint
30 Oct 2025Complaint
Investigated a complaint that residents were not provided with a safe and comfortable environment due to ongoing verbal abuse between two roommates.
Type B87468.1(a)(2)
30 Oct 2025Inspection
30 Oct 2025Inspection
Observed no health or safety deficiencies and that safety and building systems were functioning properly.
24 Oct 2025Inspection
24 Oct 2025Inspection
Observed licensee closure and transfer of residents to a new management company, with residents informed of their rights during the change.
22 Sept 2025Complaint
22 Sept 2025Complaint
Investigated allegation that staff did not prevent residents from using illegal drugs; interviews and record review found no conclusive evidence to prove or disprove the claim, and signs were posted prohibiting drugs with actions taken when drug paraphernalia was found.
22 Sept 2025Complaint
22 Sept 2025Complaint
Investigated the allegation that staff did not ensure a resident was transported to a medical appointment in a timely manner; there was not enough evidence to confirm the allegation.
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated a complaint about residents entering others' rooms, securing personal belongings, cameras in smoke detectors, and elevator condition. Evidence did not establish a violation.
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated allegations of resident abuse and unsafe environment. Interviews and records showed no evidence to support the claims.
30 Aug 2025Complaint
30 Aug 2025Complaint
Investigated a complaint that staff failed to report to the ombudsman as required. The review included interviews and record checks to determine reporting actions.
Type B87211(a)(1)
24 Aug 2025Complaint
24 Aug 2025Complaint
Investigated allegations of inappropriate punishment, shower temperature issues, and medication safeguarding; interviews and checks found no evidence supporting the claims.
11 Aug 2025Complaint
11 Aug 2025Complaint
Investigated the allegation that staff financially abused residents by mismanaging funds; interviews and records failed to establish that the allegation occurred.
11 Aug 2025Complaint
11 Aug 2025Complaint
Investigated two allegations about safeguarding residents' personal belongings and preventing inappropriate behaviors; findings did not establish these concerns occurred.
31 Jul 2025Complaint
31 Jul 2025Complaint
Observed dim lighting and a cracked cover in the second-floor hallway fixture, and dead bees inside several light fixtures on the second and third floors, with staff and residents noting ongoing visibility issues and a prior bee nest.
Type B87303(a)
22 Jul 2025Complaint
22 Jul 2025Complaint
Investigated the allegation that staff left a resident soiled for an extended period; findings showed no clear evidence to confirm the claim.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated three allegations of supervision and safety; interviews and records did not show evidence of resident-on-resident physical abuse, verbal abuse, or an unsafe environment.
19 Jun 2025Complaint
19 Jun 2025Complaint
Investigated an allegation that staff did not administer medications to a resident in a timely manner and that staff called a resident a drug addict; interviews and documentation did not corroborate these concerns.
17 Jun 2025Complaint
17 Jun 2025Complaint
Investigated the allegation that staff financially abused a resident while in care. Interviews with residents and staff and a review of records largely contradicted the claim.
22 May 2025Complaint
22 May 2025Complaint
Investigated an allegation that staff entered a resident's room without permission during a shower; interviews and observations indicated privacy was generally respected.
20 May 2025Complaint
20 May 2025Complaint
Investigated allegations that staff did not meet residents' incontinence needs, did not prevent pressure injuries, and did not answer call buttons promptly.
19 May 2025Complaint
19 May 2025Complaint
Investigated allegations that residents smoked in their rooms, that water temperatures were not properly maintained, that water pressure was inadequate, and that malodor was present; found no evidence to support violations.
15 May 2025Complaint
15 May 2025Complaint
Investigated an allegation that staff threatened to evict a resident; interviews indicated no eviction threat and the resident said they heard incorrectly.
29 Apr 2025Complaint
29 Apr 2025Complaint
Investigated and found that residents used illegal drugs and staff did not adequately address it.
Type A87468.2(a)(4)
Type A87405(b)
29 Apr 2025Complaint
29 Apr 2025Complaint
Investigated a clogged toilet and an alleged missing medication; found insufficient evidence to prove either claim.
27 Mar 2025Complaint
27 Mar 2025Complaint
Identified and evaluated the allegation that residents were served food of poor quality, that food service was inadequate, and that staff could not communicate effectively with residents. Interviews indicated meals were of good quality, delivered promptly, and staff communicated satisfactorily.
20 Feb 2025Inspection
20 Feb 2025Inspection
Identified missing plan of operation and incomplete quarterly drills; evacuation chairs were not present at three stairwells.
Type BCCR87208(a)
Type BHSC1569.695(c)
Type BHSC1569.695(f)(1)
28 Jan 2025Inspection
28 Jan 2025Inspection
Observed hot water delivered to residents exceeded 120 degree F, posing health and safety risk. Noted disrepair in some resident rooms.
Type ACCR87303(e)(2)
Type BCCR87303(a)
28 Jan 2025Complaint
28 Jan 2025Complaint
Investigated the allegation that residents lacked hot water and that carpet and bathroom flooring were in disrepair; found no evidence to support these allegations.
21 Jan 2025Complaint
21 Jan 2025Complaint
Investigated the mold-related odor in a resident room and concerns about maintaining a healthy environment; no evidence found to support the allegations.
21 Jan 2025Inspection
21 Jan 2025Inspection
Found no deficiencies or immediate health and safety threats after reviewing resident files and inspecting the premises.
13 Jan 2025Inspection
13 Jan 2025Inspection
Identified that staff refused to allow photocopying of residents' files during normal business hours, creating a potential health and safety risk.
Type B87468.2(d)
13 Jan 2025Complaint
13 Jan 2025Complaint
Investigated two allegations about removing portable air conditioning units from residents' rooms and interfering with a transition to a new operator. Found no evidence to support them.
02 Jan 2025Inspection
02 Jan 2025Inspection
Observed no health or safety issues or deficiencies during the visit. Staff and resident rosters were reviewed and staff interviews conducted.
31 Dec 2024Inspection
31 Dec 2024Inspection
Observed no deficiencies or safety threats during an unannounced case management visit.
31 Dec 2024Complaint
31 Dec 2024Complaint
Investigated the allegation that residents did not have running water; found that bathrooms had running water during the period, though water pressure was noted as low.
24 Dec 2024Complaint
24 Dec 2024Complaint
Found hot water delivered to residents was above the required temperature range. Observed carpet moisture with staining and broken bathroom vinyl flooring in residents' rooms.
Type A87303(e)(2)
Type B87303(a)
24 Dec 2024Complaint
24 Dec 2024Complaint
Identified seven employees lacking California criminal clearances working on site. Two staff corroborated the allegation, and records showed two individuals associated with the setting were uncleared, resulting in care being provided by uncleared staff.
Type A87411(g)(1)(g)
24 Dec 2024Inspection
24 Dec 2024Inspection
Observed no signs of neglect or immediate health and safety threats; no deficiencies were observed.
23 Dec 2024Inspection
23 Dec 2024Inspection
Observed no signs of neglect, abuse, or immediate health and safety threats; reviewed resident and staff records and found no deficiencies.
20 Dec 2024Inspection
20 Dec 2024Inspection
Identified that all carbon monoxide detectors were not operable, posing a potential health and safety risk to residents.
10 Dec 2024Inspection
10 Dec 2024Inspection
Concluded a pre-licensing visit for a change of ownership to serve up to 200 residents, including 190 non-ambulatory and 10 bedridden, with a dementia care program in application. Noted operational safety measures, secured medications, and fire clearance approved; no issues observed.
03 Dec 2024Complaint
03 Dec 2024Complaint
Investigated hot water outages affecting residents; outages occurred in October 2024 and the second through third weeks of November 2024, but hot water was available during the visit.
Type A87303(e)(2)
26 Nov 2024Inspection
26 Nov 2024Inspection
Observed a COMP II interview with the applicant and administrator; confirmed understanding of licensing requirements and related policies.
19 Nov 2024Complaint
19 Nov 2024Complaint
Identified that residents were misled to relocate after 12/31/24 and that an excluded individual was present in the facility.
Type B87468.1(a)(3)(a)
Type B87468.1(a)(2)(a)
19 Nov 2024Complaint
19 Nov 2024Complaint
Investigated an allegation that an uncleared staff member provided care to residents; interviews and records showed the staff member worked without prior California criminal clearance.
Type A87411(g)(1)(g)
15 Nov 2024Complaint
15 Nov 2024Complaint
Investigated a complaint alleging improper medication administration and neglect causing a resident to fall; found not enough evidence to confirm either allegation.
14 Nov 2024Complaint
14 Nov 2024Complaint
Investigated allegations that staff shouted at a resident and were aggressive, and that a copy of the resident's personal rights was not provided. Interviews and documents did not establish the allegations.
05 Nov 2024Inspection
05 Nov 2024Inspection
Observed a resident council meeting where attendees discussed closure and related changes.
22 Oct 2024Inspection
22 Oct 2024Inspection
Observed a call signal wall mount in room 117 without a cover and exposed wiring, with two bedridden residents unable to access the call system and relying on personal cell phones to call for assistance.
Type A87303(i)(1)
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated the allegation that hot water in resident room faucets was too hot and reviewed a claim that a resident's personal item was given to another resident.
Type A87303(e)(2)
18 Oct 2024Inspection
18 Oct 2024Inspection
Identified that the lease will not be renewed and a closing date of 12/31/2024 was planned; the licensee agreed to submit a closure plan and relocation details to Licensing.
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated the allegation that residents' showers lacked hot water; found that hot water was limited due to a boiler breakdown, but water was available to all fixtures and residents were offered alternatives.
16 Oct 2024Complaint
16 Oct 2024Complaint
Identified that hot water was not delivered to residents for several days because the water boiler was broken. Notices were posted to inform residents.
Type A87303(e)(2)
16 Oct 2024Inspection
16 Oct 2024Inspection
Identified a possible closure with lease expiration and relocation efforts discussed with leadership. Census stood at 84 residents.
Type A87224
Type A87211
Type A1569.682
Type A1569.191
08 Oct 2024Complaint
08 Oct 2024Complaint
Investigated the allegation that hot water was not delivered to residents' showers. The inquiry found a boiler failure and did not establish a regulatory violation.
19 Sept 2024Complaint
19 Sept 2024Complaint
Investigated an allegation that staff contaminated a resident's coffee; interviews, resident reports, and kitchen observations found no evidence to support the claim.
17 Sept 2024Complaint
17 Sept 2024Complaint
Identified that several resident bedrooms were not in good repair due to leaks from the air conditioning system and other deficiencies.
Type B87303(a)(a)
03 Sept 2024Complaint
03 Sept 2024Complaint
Investigated the allegation that staff did not provide residents a 60-day notice of rent increases; records showed 90-day written notices were provided and residents were informed.
03 Sept 2024Complaint
03 Sept 2024Complaint
Investigated the allegation that staff left a resident soiled in urine and feces for a period, and interviews and records found no evidence supporting the allegation.
08 Jul 2024Inspection
08 Jul 2024Inspection
Observed a leaking toilet base in room 106, creating a health and safety hazard for residents.
Type B87303(a)
08 Jul 2024Complaint
08 Jul 2024Complaint
Investigated three allegations about staff yelling at a resident, not accommodating roommate choice, and safeguarding personal belongings; found no evidence to support them.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated a complaint alleging staff did not assist with resident hygiene, kept rooms dirty, and provided poor-quality food. Interviews and observations found no evidence to support the claims, and hygiene supplies were available while rooms appeared clean.
07 Jun 2024Complaint
07 Jun 2024Complaint
Investigated a laundry complaint; found the commercial dryer inoperable and only one resident laundry unit functioning, so staff used the resident coin-op dryer most of the day.
Type B87303(g)(2)
09 May 2024Complaint
09 May 2024Complaint
Investigated allegations that staff harassed a resident, spoke to a resident in an inappropriate manner, there were bed bugs, and rent-increase notices were not given with proper timing; found no evidence to support these claims.
03 May 2024Complaint
03 May 2024Complaint
Investigated the allegations that staff did not safeguard a resident's personal belongings and that a resident was harassed; interviews and observations found no evidence to support these claims.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated allegations that a staff member handled a resident roughly and that staff did not treat residents with respect and dignity.
15 Mar 2024Complaint
15 Mar 2024Complaint
Observed that the central HVAC was not cooling in about 20 resident rooms, with portable ACs and heaters used to maintain comfort.
Type B87303(a)
12 Feb 2024Complaint
12 Feb 2024Complaint
Investigated the medication safeguarding and room-temperature allegations; found no evidence to support either.
12 Feb 2024Inspection
12 Feb 2024Inspection
Found no deficiencies cited; safety systems, food supply, and resident records appeared secure and well maintained.
02 Jan 2024Complaint
02 Jan 2024Complaint
Investigated an allegation that staff financially abused a resident. The investigation did not establish the claim.
Type B87468.2(a)(8)
02 Jan 2024Complaint
02 Jan 2024Complaint
Investigated the allegation of illegal eviction and found no evidence to support that the eviction occurred; residents and staff did not corroborate the claim.
28 Dec 2023Complaint
28 Dec 2023Complaint
Investigated allegations related to transportation, dietary adherence, medical care, staffing, access to personal storage, and diabetic care; evidence did not establish violations.
21 Dec 2023Complaint
21 Dec 2023Complaint
Investigated allegations of staff mishandling residents, not responding to call buttons, not meeting residents' needs, providing poor food, not providing water, and disrepair. Interviews and observations found insufficient evidence to support these claims.
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated complaints about meals with too few vegetables and fresh fruit, showers with water that was too hot, and a resident's room lacking a working call button.
Type B87555(a)
Type B87303(a)
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated allegations that staff refused to assist residents and handled residents roughly.
Type B87468.2(a)(4)
Type B87468.1(a)(1)
10 Oct 2023Complaint
10 Oct 2023Complaint
Investigated the complaint and identified that staff refused to assist residents and handled residents in a rough manner.
Type B87468.2(a)(4)
Type B87468.1(a)(1)
12 Sept 2023Complaint
12 Sept 2023Complaint
Investigated allegations of filming a resident, failure to report, retaliation for a complaint, and illegal eviction. Evidence showed a staff member filmed in a public hallway during an intervention with prior notice, reporting was documented, and there was no evidence of retaliation or illegal eviction.
12 Sept 2023Complaint
12 Sept 2023Complaint
Investigated bed bugs, linen service, hot water, and medication administration allegations; found no evidence to support the claims.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated an allegation that the facility was not in good repair. Observed brown rust from pipes in the bathtub and water leakage in the bathroom.
Type B87303(a)
29 Jun 2023Inspection
29 Jun 2023Inspection
Observed maintenance deficiencies in multiple resident rooms. These included a gapping hole in the tub outer sill, an unglued bathroom baseboard, a nonworking AC unit, a broken front door lock, and water stain marks on a ceiling tile.
Type B87303(a)
29 Jun 2023Complaint
29 Jun 2023Complaint
Investigated a complaint about disrepair and mold; found a leaking faucet and worn tub in a room, and no mold was observed.
Type B87303(a)
20 Jun 2023Complaint
20 Jun 2023Complaint
Investigated allegations about staff dignity, cigarette smoke, disrepair, elevator operation, and food quality. Eight residents and staff were interviewed, and investigators did not find evidence to support these allegations.
20 Jun 2023Complaint
20 Jun 2023Complaint
Investigated the allegation of lack of supervision during a resident fight and the allegation that staff did not provide a resident with medication.
11 May 2023Inspection
11 May 2023Inspection
Clarified ownership percentages of the LLC and reviewed updated ownership documents.
27 Mar 2023Complaint
27 Mar 2023Complaint
Investigated an allegation that a staff member intervened with a resident's ability to communicate with their physician; the investigation did not establish the allegation.
23 Mar 2023Inspection
23 Mar 2023Inspection
Observed ceiling water damage and disrepair with leaks and water buildup; smoke detectors were in disrepair and roofing work was needed.
Type A87303(a)
16 Mar 2023Complaint
16 Mar 2023Complaint
Determined that the claimed change of ownership occurred prior to the complaint and residents were informed; transportation, housekeeping, and laundry services were provided with some add-on fees, and there was no evidence supporting claims of personal rights violations, medication mishandling, or theft of belongings; elevator issues were being addressed.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated allegations about resource shortages, financial misuse, temperature control, access to room keys, staff training, accessibility, and food quality... Interviews and records were reviewed, and no consistent evidence to prove the claims was found.
13 Mar 2023Complaint
13 Mar 2023Complaint
Investigated an allegation that meals were not provided in sufficient quantity; interviews indicated meals were delivered to the resident but late for two days, and staff denied the allegation.
03 Mar 2023Complaint
03 Mar 2023Complaint
Investigated allegations that staff did not refill a resident’s narcotic prescription and did not attend to a toe infection, and staff did not return a resident’s belongings. Found no preponderance of evidence to prove the allegations.
03 Mar 2023Complaint
03 Mar 2023Complaint
Identified that staff refused to assist residents and did not provide timely care.
Type B87468.2(a)(4)
27 Feb 2023Complaint
27 Feb 2023Complaint
Investigated the allegations that staff withheld a resident's property and wouldn't help order a new ambulation device; found no evidence to support the allegations.
24 Feb 2023Complaint
24 Feb 2023Complaint
Investigated a series of care-related allegations; found no evidence to support the allegations after interviews and record reviews.
24 Feb 2023Complaint
24 Feb 2023Complaint
Found that two resident washers were not operable, and laundry services were provided to residents.
Type B87303(a)
24 Feb 2023Inspection
24 Feb 2023Inspection
Identified maintenance and safety deficiencies, including water leaks, damaged flooring, and a leaking sink.
Type A87303(a)
02 Feb 2023Complaint
02 Feb 2023Complaint
Investigated allegations about dress, clothing, laundry, room maintenance, activities, personal belongings, and feeding; found no evidence to support these allegations.
26 Jan 2023Complaint
26 Jan 2023Complaint
Investigated two specific allegations: wound care was not followed as prescribed, and prescribed medications were not dispensed to residents as ordered.
19 Jan 2023Complaint
19 Jan 2023Complaint
Identified the complaint alleging disrepair. Observed ceiling leaks and damaged flooring in multiple areas.
Type A87303(a)
19 Jan 2023Complaint
19 Jan 2023Complaint
Investigated a complaint that staff spoke inappropriately to a resident; interviews did not provide enough evidence to determine whether the allegation occurred.
13 Jan 2023Complaint
13 Jan 2023Complaint
Found no deficiencies were observed during an unannounced visit.
29 Dec 2022Complaint
29 Dec 2022Complaint
Identified rodent issues and an unclean kitchen, including holes in the back wall and droppings.
Type B80087(a)(1)
Type B80087(a)
29 Dec 2022Complaint
29 Dec 2022Complaint
Investigated the allegation that staff asked a resident for money and found no preponderance of evidence that it occurred.
20 Dec 2022Complaint
20 Dec 2022Complaint
Investigated a claim that staff searched a resident's personal property without consent and a claim of disrepair; interviews and a tour found no evidence to support either claim.
12 Dec 2022Complaint
12 Dec 2022Complaint
Investigated allegations that a resident sustained a head injury while in care, that an unusual incident posing a risk to health was not reported, that staffing was insufficient, that incontinence care was not adequately provided, that staff spoke inappropriately to a resident, and that food served did not meet dietary needs.
09 Nov 2022Complaint
09 Nov 2022Complaint
Investigated a complaint about staff response, hot water outages, building disrepair, food service quality, and safeguarding residents' personal items.
25 Oct 2022Complaint
25 Oct 2022Complaint
Investigated allegations of pests, disrepair, a clogged toilet, and lack of clean towels. Interviews and inspections found no cockroaches, blinds in good repair, functioning toilets, and clean towels.
20 Oct 2022Complaint
20 Oct 2022Complaint
Investigated a complaint that staff did not provide adequate food service to residents. Interviews and observations showed residents could receive meals with options and three meals plus snacks daily.
14 Sept 2022Complaint
14 Sept 2022Complaint
Investigated an allegation that staff failed to provide a resident with an updated prescription and medication as prescribed. Findings showed no preponderance of evidence to prove the claim.
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated a specific allegation that unqualified staff administered medication. Evidence supported the allegation after interviews and records review.
Type B87411(d)(d)
08 Sept 2022Inspection
08 Sept 2022Inspection
Identified a volunteer working without clearance and associated to the site, creating a potential health and safety risk.
Type B87411(g)
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated a complaint that a resident did not receive PRN medication after hours and that staff handling medications lacked proper training. Found that after-hours medication was not provided and staff training on medication handling was not documented.
Type A87464(f)(4)
Type B87411(d)
18 Aug 2022Complaint
18 Aug 2022Complaint
Investigated complaint found rodent activity in the kitchen, including a dead mouse and droppings observed.
Type A87303(a)
01 Jul 2022Complaint
01 Jul 2022Complaint
Identified that a visitor under 18 handed medication to a resident, and staff administered it.
Type B87411(b)
Type B87411(d)(3)
27 Jun 2022Complaint
27 Jun 2022Complaint
Investigated the allegation that staff mishandled residents' medications and that staff were not trained to administer medications. Found that designated Med Techs prepare and administer medications for their shifts, receive annual training, and that other staff do not administer meds unless a Med Tech is unavailable.
27 Jun 2022Complaint
27 Jun 2022Complaint
Investigated allegations of resident injury and failure to seek timely medical care; evidence did not establish that the incidents occurred.
22 Jun 2022Complaint
22 Jun 2022Complaint
Investigated an allegation that the dining room bathroom light switch was inoperable and too dark for residents to use. A deficiency related to maintenance and lighting was identified.
Type B87303(a)(d)
22 Jun 2022Complaint
22 Jun 2022Complaint
Investigated allegations that staff did not attend to a resident's injury and did not refill a resident's medication.
23 May 2022Complaint
23 May 2022Complaint
Investigated allegations that a staff member was not trained to handle and dispense medications and that staff failed to assist a resident after hours. Interviews and records showed a staff member lacked required medication training; the second allegation could not be established.
Type B87411(d)
05 May 2022Inspection
05 May 2022Inspection
Identified extensive health and safety and maintenance issues, including damaged doors, torn screens, leaks, pest presence, and nonfunctional equipment, along with incomplete staff training records.
Type B1569.625
Type B1569.69
05 May 2022Complaint
05 May 2022Complaint
Investigated two allegations: rodents on site and staff potentially serving food contaminated by rodents. Observed rodent droppings in a container.
Type B80087(a)(1)
29 Apr 2022Complaint
29 Apr 2022Complaint
Investigated allegations about call button responsiveness and medication administration; observed call buttons functioning with caregivers responding in about 3 to 5 minutes, and discussions indicated no ongoing issues with medication administration.
18 Apr 2022Complaint
18 Apr 2022Complaint
Investigated the allegation that staff failed to provide adequate supervision. Found insufficient evidence to prove the allegation.
18 Apr 2022Complaint
18 Apr 2022Complaint
Investigated an allegation of financial issues involving a resident borrowing money; interviews and records indicated no clear evidence the allegation occurred.
18 Apr 2022Complaint
18 Apr 2022Complaint
Investigated the allegation that a resident's funds were misused by staff while in care. Review included interviews with residents and staff and review of financial records.
16 Apr 2022Complaint
16 Apr 2022Complaint
Investigated the complaint and concluded there were no deficiencies cited.
15 Apr 2022Complaint
15 Apr 2022Complaint
Investigated allegation that a resident was pressured for payment; there was no preponderance of evidence to prove or disprove the allegation.
15 Apr 2022Complaint
15 Apr 2022Complaint
Investigated the allegation that staff were not sufficient in numbers to meet residents' needs and found no evidence to prove the claim.
15 Apr 2022Complaint
15 Apr 2022Complaint
Investigated allegations that a resident sustained a broken leg, that staff left residents unsupervised, and that the responsible party was not promptly notified. The investigation concluded there was not a preponderance of evidence to prove the allegations.
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated allegations that staff argued with a resident and that staff forcefully removed a key chain. Interviews and records showed no preponderance of evidence to prove the allegations.
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated two allegations about safety and comfort and about disrepair; interviewed residents and staff and reviewed relevant records.
07 Apr 2022Complaint
07 Apr 2022Complaint
Investigated allegations that staff left a resident in soiled clothing, called a resident an inappropriate name, and did not accompany a resident to medical appointments. Interviews and record reviews found no evidence to support these allegations.
21 Mar 2022Complaint
21 Mar 2022Complaint
Found the rear elevator out of service for about a month, hindering non-ambulatory residents. Noted the elevator is old and had service issues, including a non-working generator transfer switch and a temporary outage sign.
Type B87303(a)
19 Mar 2022Complaint
19 Mar 2022Complaint
Investigated the allegation that a resident developed a pressure injury while in care, that medical attention was not sought promptly, that staff did not meet the resident's needs, and that belongings were not safeguarded.
02 Mar 2022Complaint
02 Mar 2022Complaint
Identified that room heaters in several resident rooms were not functioning properly, and portable heaters were provided to residents.
Type B87303(a)
02 Mar 2022Inspection
02 Mar 2022Inspection
Concluded a virtual conference addressing repairs, communication, transportation, rodent concerns, and dementia care planning; no deficiencies were issued.
25 Feb 2022Inspection
25 Feb 2022Inspection
Identified absence of an approved dementia care plan and risk to residents with dementia due to failure to address their needs.
Type A809D
Type A87208
Type A87705(b)(1-2)
25 Feb 2022Inspection
25 Feb 2022Inspection
Identified lack of an approved Dementia Care Plan for a resident with dementia, creating an immediate health and safety risk.
Type A87705(b)
Type A87208
Type A809D
24 Feb 2022Complaint
24 Feb 2022Complaint
Identified two issues: a rodent problem not prevented and an unclean kitchen environment.
Type BCCR80087(a)(1)
24 Feb 2022Complaint
24 Feb 2022Complaint
Investigated an allegation that a resident stole belongings from other residents. Interviews with residents and staff and file review found no evidence of theft.
03 Feb 2022Inspection
03 Feb 2022Inspection
Identified a deficiency in maintaining centrally stored prescription medication records for residents. Medication logs were not updated during a period, creating a potential health risk.
Type B87465(h)(6)
03 Feb 2022Complaint
03 Feb 2022Complaint
Investigated an allegation that a resident's bathroom sink was in disrepair and observed the sink leaking.
Type B87303(a)
15 Dec 2021Complaint
15 Dec 2021Complaint
Investigated a complaint alleging a resident's room was unkempt and staff did not respond to a call for assistance in a timely manner. Observations and interviews indicated the room was clean and staff responded to calls promptly.
16 Nov 2021Complaint
16 Nov 2021Complaint
Investigated the allegation that staff failed to safeguard a resident's personal belongings. A package delivered to the site was signed for by med-tech staff but not given to the resident.
Type B87468.2(a)(25)
01 Nov 2021Complaint
01 Nov 2021Complaint
Investigated allegation that staff were not adequately trained, an uncleared adult resided in a resident room, and staff did not notify residents or their authorized representatives about a pharmacy change.
Type A87355(e)
Type B87411(d)(4)
Type B87468.1(a)(16)
Type B87208(a)
06 Oct 2021Complaint
06 Oct 2021Complaint
Investigated a complaint alleging staff refused to assist with medication management and inadequate laundry service; evidence showed medications given as prescribed and laundry service generally adequate.
08 Sept 2021Complaint
08 Sept 2021Complaint
Investigated two allegations: staff threatened a resident; staff did not send the resident's medical paperwork to the primary care physician. Evidence did not establish either as true.
23 Aug 2021Complaint
23 Aug 2021Complaint
Investigated bed bug issue and related concerns about safeguarding residents' belongings and ensuring residents had clean clothing.
Type ACCR 80087(a)(1)
08 Jul 2021Complaint
08 Jul 2021Complaint
Investigated an allegation that an incident involving residents wasn't reported to the Long Term Care Ombudsman; found insufficient evidence to prove the incident occurred as alleged.
10 May 2021Complaint
10 May 2021Complaint
Investigated four allegations of privacy issues, yelling by staff, pushing of a resident, and interruptions during private calls.
08 Apr 2021Complaint
08 Apr 2021Complaint
Investigated a complaint alleging management unavailability, inaccurate staff schedules, a signal monitoring gap, and residents not receiving showers. Interviews and records showed insufficient evidence to support these allegations.
07 Apr 2021Complaint
07 Apr 2021Complaint
Investigated an allegation that staff left medications unattended. A video showed a medication cart unattended in the hallway with the key in the lock, creating an immediate health and safety risk to residents.
Type A87465(h)(2)(h)(2)
01 Apr 2021Complaint
01 Apr 2021Complaint
Investigated the allegation that staff provided the wrong medication to a resident; records and interviews did not establish that the medication was misadministered.
18 Feb 2021Inspection
18 Feb 2021Inspection
Concluded readiness for licensure following a change of ownership application and telephonic prelicensing review conducted due to COVID-19; operational features and safety measures were documented.
17 Feb 2021Complaint
17 Feb 2021Complaint
Identified that staff failed to notify residents' families about positive COVID-19 cases and failed to facilitate communication with the Ombudsman.
Type B87468.1(a)(8)
Type B87468.1(a)(11)
12 Feb 2021Complaint
12 Feb 2021Complaint
Identified issues included lack of safeguarding residents' personal property, inconsistent shower assistance for residents, presence of roaches, and blinds in disrepair.
Type B87217(b)
Type B87464(f)(4)
Type B87646(f)(4)
Type B87303(a)
12 Feb 2021Complaint
12 Feb 2021Complaint
Investigated a resident council meeting held without staff and a past-due rent notice claimed as an eviction. Findings showed that meetings occurred without staff at times and the notice did not constitute an eviction; the allegations were unsubstantiated.
03 Feb 2021Inspection
03 Feb 2021Inspection
Confirmed completion of Component II for the change of ownership, with identity verified and understanding of Title 22 established; advised to email or fax a signed LIC 809 with a copy of photo ID. Confirmed understanding of key requirements, including licensing type, resident populations, staff and administrator qualifications, program policies, grievances and community resources, physical plant and food service, and the required documentation such as criminal record clearance, health screening, fire clearance, First Aid/CPR, administrator certificate, financial verification, pre-licensing inspection, and compliance history.
03 Feb 2021Inspection
03 Feb 2021Inspection
Confirmed that the applicant and administrator completed COMP II, with identities verified and understanding of Title 22. CAB confirmed their knowledge covered site operations, staff qualifications, applicant/administrator qualifications, program policy (including abuse, admissions, medication management, incident reporting, and restricted conditions), grievances and community resources, physical plant and food service, and required licensing documents.
29 Jan 2021Complaint
29 Jan 2021Complaint
Found that the allegation of staff refusing to give residents medication was not supported by a preponderance of evidence; five of six residents said medications were provided as prescribed and promptly, and staff interviews reported no refusals or yelling.
29 Jan 2021Complaint
29 Jan 2021Complaint
Found no evidence supporting the allegation of a staffing shortage affecting residents' needs. Found no evidence of residents left in soiled diapers or of meals not being delivered timely; residents reported their needs were met and meals were delivered on time.
16 Oct 2020Complaint
16 Oct 2020Complaint
Investigated the allegation that staff did not return a resident's belongings; evidence showed the belongings were returned and some clothing was missing.
28 Aug 2020Complaint
28 Aug 2020Complaint
Found that a resident walked away from the premises, with incident reports documenting the resident's behaviors on two occasions.
28 Aug 2020Complaint
28 Aug 2020Complaint
Investigated allegations that a resident eloped due to lack of adequate supervision and found that staff provided supervision and the resident could leave unassisted.
22 Jul 2020Inspection
22 Jul 2020Inspection
Interview with resident conducted via FaceTime to gather information related to a complaint. Exit interview conducted with assistant administrator via phone.
23 Jun 2020Complaint
23 Jun 2020Complaint
Investigated allegation of inadequate food service and determined insufficient evidence to prove the violation due to the facility providing meals and snacks with alternative options and specialized diets available for residents.
02 Jun 2020Complaint
02 Jun 2020Complaint
Confirmed allegations of staff abandoning a resident were unfounded, while allegations of withholding a resident's belongings were inconclusive.
Type B87506(a)
05 May 2020Complaint
05 May 2020Complaint
Investigated allegation of facility not providing dry cleaning services; resident's clothing mostly dry clean only, but does not pay for optional services.
20 Apr 2020Complaint
20 Apr 2020Complaint
Reviewed allegations of inadequate feeding, staff mistreatment, enforced isolation, and failure to transport residents to the hospital; insufficient evidence found to support these claims.
27 Mar 2020Complaint
27 Mar 2020Complaint
Confirmed that staff had wedged a device in the front door to restrict entry and exit, following a nighttime security concern, though later instructed by the Fire Department to cease this practice for safety reasons.
Type B87217(b)
Type B87464(f)(4)
Type B87303(a)
Type B87303(a)
11 Mar 2020Complaint
11 Mar 2020Complaint
Confirmed that the elevator and generator were not functioning properly, and residents were smoking indoors against house rules.
Type B87468.1(a)(8)
Type B87468.1(a)(11)
26 Feb 2020Complaint
26 Feb 2020Complaint
Unsubstantiated allegations included caring for residents with dementia and failing to provide healthful and comfortable accommodations.
15 Jan 2020Complaint
15 Jan 2020Complaint
LPA investigated an allegation of residents' personal rights issue but found insufficient evidence to support the claim.
18 Oct 2019Complaint
18 Oct 2019Complaint
Reviewed financial issues allegation, confirmed compliance with financial regulations and adequate resources to meet needs; allegation unsubstantiated.
03 Oct 2019Complaint
03 Oct 2019Complaint
Confirmed allegations of staff neglect in changing a resident's diaper for an extended period of time, while other allegations of the resident being found without a diaper and being hospitalized due to staff negligence were not supported by sufficient evidence.
02 Oct 2019Complaint
02 Oct 2019Complaint
Investigated the allegation that resident records were not kept accurately. Found that several resident files had missing staff signatures and MARs not updated.
Type B87506(a)
30 Sept 2019Complaint
30 Sept 2019Complaint
Confirmed allegations of missing documentation, lack of physician orders for medications, residence of residents with dementia, and expired physician reports during inspection visit.
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Mirador Living is not affiliated with the owner or operator(s) of Arcadia Retirement Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arcadia Retirement Village directly. There is no cost for this service. We are compensated by the community you select.
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