Pricing ranges from
    $8,500 – 11,000/month

    The Watermark at Beverly Hills

    220 N Clark Dr, Beverly Hills, CA, 90211
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    5.0

    Warm attentive staff, exceptional dining

    I live here and it's been an incredible, home-like experience - warm, attentive staff who treat residents like family, exceptional caregivers and leadership, and a beautiful, spotless building in a lovely Beverly Hills location. The dining is outstanding (Chef TJ's fresh, expertly prepared meals), activities and a redesigned rooftop lounge keep life engaging, and the apartments and amenities are top quality. A few people mention occasional staff turnover, responsiveness and pricing concerns, but overall I highly recommend this caring, community-focused senior residence.

    Pricing

    $8,500+/moStudioAssisted Living
    $11,000+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.88 · 316 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      4.8
    • Amenities

      4.8
    • Value

      1.8

    Pros

    • Dedicated, compassionate and attentive staff
    • Warm, welcoming and home-like atmosphere
    • Strong sense of community and resident engagement
    • Exceptional and creative events and entertainment
    • Outstanding, restaurant-quality dining and culinary team
    • Engaging, well-regarded activities program
    • Luxurious, well-maintained and immaculately clean facilities
    • Spacious, nicely appointed apartments with rooftop views
    • Boutique, hotel-like ambiance in Beverly Hills location
    • Pet-friendly environment
    • Frequent social outings, cultural programming and field trips
    • Fitness classes and wellness-focused offerings
    • Helpful, responsive front-desk and reception staff
    • Personalized and resident-centered care reported by many
    • Positive, professional Sales & Marketing and leadership staff
    • Impressive special events (e.g., Escape to Paradise luau)
    • Meticulous landscaping and attractive common spaces
    • High resident satisfaction and numerous strong recommendations
    • Convenient location near UCLA and downtown Beverly Hills
    • Consistent praise for specific team members (e.g., Chef TJ, Benny)

    Cons

    • High staff turnover and leadership/executive turnover reported
    • Occasional reports of inadequate or inattentive care
    • Move-in glitches and initial onboarding issues for some residents
    • Perceived corporate focus on occupancy and profit over care
    • Pricing concerns, disputed or withheld deposits and billing issues
    • Transportation limitations and scheduling difficulties (single driver)
    • Over-scheduled or short-staffed caregivers at times
    • Unresponsive customer service or poor communication in some cases
    • Isolated reports of harsh or uncaring treatment (collections after death)
    • Some reviewers find community impersonal or boutique-feeling
    • Activities occasionally described as repetitive or medically focused
    • Limited nearby shopping and local off-campus amenities

    Summary review

    Overall sentiment: Reviews for The Watermark at Beverly Hills skew strongly positive, with a persistent emphasis on exceptional hospitality, high-quality dining, creative programming, and an upscale boutique environment. Across dozens of summaries, reviewers repeatedly highlight the staff's warmth, compassion and dedication — frequently mentioning specific employees by name — and many describe the community as feeling like a home rather than a typical senior facility. Cleanliness, tasteful decor, well-kept landscaping and thoughtful common areas (including a newly redesigned rooftop lounge with city views) are consistent highlights. Many residents and families report life-enhancing experiences, strong social connections, and a high quality of life within the community.

    Staff and care quality: The dominant theme is praise for staff: attentive caregivers, cheerful front desk personnel, diligent receptionists, and compassionate programming and wellness teams. Multiple reviewers cite round-the-clock care, personalized attention, and staff members who go the extra mile, creating a nurturing environment. At the same time, a notable minority of reviews raise serious concerns about staff consistency — specifically reports of high caregiver turnover, revolving executive directors, and at least one incident in which a resident was reportedly left unattended after an activity. These concerns are amplified by perceptions that corporate priorities sometimes emphasize occupancy growth over frontline care. Several reviewers note that a change in leadership (new director or program director) led to quick improvements, indicating responsiveness in some cases. Families are advised to ask about current staffing stability and turnover during tours.

    Dining and culinary services: Dining is arguably one of the community's strongest selling points. Chef TJ and the culinary team receive repeated praise for inventive menus, fresh ingredients, beautiful presentation and restaurant-quality meals (examples cited include perfectly cooked salmon and an array of delicious offerings). Residents look forward to meals and special culinary events; reviewers describe the dining experience as abundant, high-end and a core part of resident satisfaction. The dining staff is also commended for being attentive and knowledgeable.

    Programs, activities and events: The Watermark is repeatedly recognized for an active, varied and creative activities calendar. Reviews call out specialty events (for example, an 'Escape to Paradise' luau with Polynesian dancers, fire show and live music), rooftop wine tastings and cultural adventures, plus fitness classes, seminars, and field trips. Activities staff like Benny receive strong, frequent praise for engagement, thoughtful programming and hands-on events that foster resident connection. A few reviewers, however, feel that programming can sometimes skew toward medical seminars or become repetitive, so potential residents should discuss activity variety and personal interests with the activities team.

    Facilities, location and ambiance: The property is described as beautiful, boutique and hotel-like — a small, intimate community with well-appointed living rooms, activity spaces, an elegant dining room, and meticulously maintained grounds. Apartments are characterized as spacious and nicely furnished, with some residents praising rooftop views and proximity to downtown Beverly Hills and UCLA. The tree-lined, safe neighborhood and pet-friendly policies add to the appeal. Cleanliness and attention to detail are recurring positive points.

    Management, business practices and concerns: While many reviewers praise specific leaders (several executive directors, program directors and sales staff receive individual commendations), there is a countercurrent of frustration about management stability and corporate practices. Reported executive turnover, alleged 'firing sprees', and corporate pressure to increase resident numbers underpin some negative reviews. Financial concerns appear in multiple summaries: reports of deceptive or unclear pricing, disputed deposits, and even accusations of withholding deposits or collections after a resident's death are serious red flags mentioned by several reviewers. Communication lapses — such as unreturned inquiries or poor responsiveness — are also cited. These issues are not universal but appear often enough that prospective residents should carefully review admission contracts, deposit policies, and escalation procedures before committing.

    Logistics and operational notes: Practical operational issues appear intermittently. Transportation and car service limitations (single driver and scheduling difficulties) are frequently noted as an inconvenience. A few reviewers mentioned over-scheduled staff affecting responsiveness. Conversely, other reviewers report quick issue resolution and accommodating staff when concerns are raised. Move-in experiences vary: while many report smooth, respectful transitions, some note initial glitches that were addressed by new leadership.

    Conclusion and guidance: In summary, The Watermark at Beverly Hills is portrayed as an upscale, activity-rich, restaurant-quality senior community with many glowing testimonials about staff compassion, dining excellence and creative events. Its boutique atmosphere, cleanliness, and location attract families seeking an elevated senior living experience. However, recurring concerns about staff and executive turnover, occasional lapses in care or communication, deposit and pricing disputes, and operational limits like transportation mean prospective residents should perform targeted due diligence. Recommended steps before deciding: meet current caregivers and the activities team (ask about turnover), sample a meal, attend an event, review contract terms and deposit/refund policies in detail, and clarify transportation and staffing ratios. Many reviewers ultimately highly recommend Watermark and report profound positive impacts on residents' quality of life, but several important caveats around management stability and business practices should be explored in person.

    Location

    Map showing location of The Watermark at Beverly Hills

    About The Watermark at Beverly Hills

    The Watermark at Beverly Hills sits on a tree-lined street with nice landscaping, offering several types of senior care including independent living, assisted living, memory care for people with dementia, and skilled nursing within the same community, and folks can expect both long-term and short-term stay options depending on what they need. The units are apartments with private bathrooms, private patios or balconies, kitchenettes, and are wired for phone and cable, and they come in over 14 different floor plans, including studios, deluxe studios, one-bedroom, and master suite layouts, and the ceilings are quite high, which makes the space feel big, and residents can bring their pets too. Trained staff is available around the clock, helping with daily needs, getting folks to appointments, and keeping up with maintenance, and the place has covered parking, resident lounge areas, a movie theater, housekeeping services, and technology like Wi-Fi, computer access, and programs such as Accushield and LifeLoop, so residents can keep in touch and stay busy. The Watermark at Beverly Hills has restaurant-style dining with three chef-prepared meals and snacks daily, and there's a full, formal dining room, plus a fitness center, a beauty salon and barber services, a game room, and plenty of social outings along with scheduled transportation for shopping, activities, and doctor visits, and the community offers an adult day care program and home health or care services that include in-home medical care, house calls, telephone doctor appointments, and treatments for different health needs. Specialty care covers illness management, allergies, injury care, pain management, eye care, and therapy, so if someone's health changes, they can usually get what they need right on site, and there are signature programs such as Gourmet Bites Cuisine, 360Well, Medical Concierge, Watermark University, Resident Ambassadors, and memory support programs including Prema Memory Support. There's also Watermark at Home and My Watermark Experience, plus special programs like Extraordinary Outings, EngageVR, and partnerships like SAGE, which means people have lots to do and many activities to choose from, including cultural events, fitness, and interactive experiences. Apartment renovations happen from time to time, and there are photos and floor plans available to look at before choosing a space, and this senior living community fits people who want different levels of care in one location and like having access to both medical services and social programs while living in Beverly Hills.

    About Watermark Retirement

    The Watermark at Beverly Hills is managed by Watermark Retirement.

    Watermark Retirement Communities is a premier senior living operator managing over 70 communities across 21 states with approximately 5,800 associates, ranked as the nation's 9th-leading senior housing operator by the American Seniors Housing Association. Founded in 1985 by David Freshwater and David Barnes as The Fountains in Tucson, Arizona, the company pioneered wellness-based senior living in collaboration with the University of Arizona Center on Aging before rebranding as Watermark in 2006. Headquartered in Tucson, Watermark became a wholly-owned subsidiary of Singapore-based Keppel Corporation in March 2024, following Keppel's initial 50% acquisition in 2019, with Paul Boethel succeeding the founders as CEO while Freshwater continues as Chairman Emeritus.

    The company's signature Watermark University is an award-winning intergenerational learning program where residents, associates, family members, and local experts—including museum curators, university professors, and world-renowned doctors—teach dozens of classes ranging from watercolor painting and ballroom dancing to language learning and sculpture workshops. Named among Fortune's Top 25 Best Workplaces for Aging Services™ by the Great Place to Work® Institute, Watermark provides comprehensive training through programs like GO (General Orientation) Ripples, Leadership by Design workshops, and specialized sales systems focused on understanding buyer motivations and customer service excellence.

    Watermark's innovative Prema Memory Support℠ program features Naya caregivers—named after the Sanskrit word for "guide" or "person of wisdom"—who are Certified Dementia Practitioners trained through the National Council of Certified Dementia Practitioners. The Thrive Memory Care experience includes secure courtyards, multi-sensory environments with fresh flowers, music therapy, and sensory gardens. Their groundbreaking Thrive Dining (Gourmet Bites) program transforms nutritious meals into attractive, bite-sized portions that residents can enjoy independently without utensils. The Dementia Awareness Experience uses virtual simulations including impairment gloves and vision-loss glasses to help associates develop deeper empathy and understanding.

    The company leads the industry in technology innovation with EngageVR, a virtual reality program using Oculus Quest headsets that enables residents to travel virtually to the pyramids of Egypt, swim with whales, or reconnect with veterans from their battalions in virtual living rooms. The 360Well wellness program integrates four key circles—mind, body, spirit, and community—to promote holistic health and independence. Through partnerships with the University of Arizona's Evelyn F. McKnight Brain Institute and Curana Health for value-based care delivery in Florida, Texas, and Pennsylvania, Watermark continues advancing senior care research and innovation.

    Following a "shrinking to grow" strategy under new leadership, Watermark focuses on operating premium communities while maintaining its founding philosophy that they are "a wellness company that happens to provide housing and services for seniors," committed to creating experiences where residents truly feel at home with purpose, possibility, and joy.

    People often ask...

    State of California Inspection Reports

    18

    Inspections

    0

    Type A Citations

    5

    Type B Citations

    6

    Years of reports

    20 Oct 2021
    Found mixed evidence on medication administration in this setting, with one resident declining help due to cost and fears about COVID while others reported staff could provide assistance and accounts about who delivers it varied. Found mixed reports on phone answering, air conditioning, inappropriate staff talk, and COVID protocols in this setting, with most calls answered, a portable A/C used while repairs were delayed, one resident reporting no personal phone, and screening/protocols in place.
    17 Apr 2025
    Found no evidence that a resident developed a stage 3 pressure injury while in care. Found no evidence that staff did not follow doctors' medication orders or that non-medical staff treated wounds beyond the license scope.
    06 Dec 2022
    Investigated two complaints—disrepair from a flood caused by a ruptured pipe and concerns about meals during cleanup—and found the water damage did not reach disrepair or render the building uninhabitable. Not enough evidence to prove either issue; residents indicated meals were provided on time and there were no meal-related problems.
    13 Aug 2022
    Found infection-control measures in place at the site, including sanitizing stations, visitor temperature checks, masking, and PPE supplies for 30 days; will return to complete the annual review.
    06 Jan 2022
    Found HVAC problems in some units; residents reported cold rooms and use of portable heaters. Staff acknowledged the problems during interviews.
    • § 87303(a)
    10 Sept 2022
    Identified a deficiency during an unannounced annual visit; most areas on the 2nd and 3rd floors were compliant, though staff files were not available for review.
    • § 87412(f)
    20 Nov 2024
    Found the premises clean, safe, and well-maintained, with proper temperature, functioning detectors, secure storage, and adequate food; a deficiency was cited and a hospice waiver is pending.
    • § 87411(a)
    14 Nov 2022
    Found insufficient evidence to support the allegations that staff provided inadequate food service, that activities were not provided by the activities director, that gym equipment was in disrepair, and that the facility was dirty.
    16 Nov 2023
    Found no deficiencies; safety, sanitation, and resident care standards were observed as satisfactory. One advisory note for technical assistance was issued.
    16 Nov 2023
    Confirmed no deficiencies were found during the inspection, with one advisory note issued for technical assistance.
    06 Dec 2022
    Investigated allegations of disrepair and inadequate food service at the facility. Evidence did not support the claims made.
    14 Nov 2022
    Reviewed complaint allegations of inadequate food service, activities, gym equipment, and cleanliness at the facility. Observation and interviews did not provide enough evidence to support the allegations.
    10 Sept 2022
    Identified deficiencies were noted during the inspection, with citations issued accordingly.
    • § 87412(f)
    13 Aug 2022
    Conducted an unannounced annual infection control visit, observed staff and residents following proper protocols, facility in good repair with required supplies and postings.
    06 Jan 2022
    Confirmed allegation of HVAC system issues in some units within the facility. Residents and staff reported issues, with repairs in progress.
    • § 87303(a)
    20 Oct 2021
    Investigated allegations of inadequate services, staff not answering phones, facility disrepair, inappropriate staff behavior, and failure to follow COVID protocols were unsubstantiated.
    15 May 2020
    Investigated allegation of personal property not safeguarded; evidence inconclusive.
    26 Dec 2019
    Confirmed an allegation about a broken elevator in the facility.

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