Mirador estimate
    $2,500/month
    1. Home
    2. Assisted Living
    3. California
    4. Burbank

    Evergreen Retirement Residence

    225 Evergreen St, Burbank, CA, 91505
    4.1 · 48 reviews
    • Independent living
    • Assisted living
    For pricing and availability(510) 508-4507
    For the front desk(818) 843-8268

    Pricing

    $2,500+/moStudioAssisted Living

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.06 · 48 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      4.1

    • Staff

      4.1

    • Meals

      3.9

    • Building

      4.2

    • Value

      3.8

    Location

    Map showing location of Evergreen Retirement Residence

    About Evergreen Retirement Residence

    Evergreen Retirement Residence sits in a quiet part of Burbank, California, and serves seniors over 55 with more than 35 years of experience in senior care, which means folks moving in usually find both familiar faces and a warm, steady atmosphere where people get to know each other over time and settle in pretty easily, and the three-story building holds both independent living and assisted living options, as well as tailored memory care and nursing home services, so residents can stay in one place even as needs change, and the staff do a good job of supporting people who like to stay active with activities, special events, programs, outings, and transportation to local spots, so there's a lot to do, like movie nights and crafts or even outings to museums and farmers markets. The building's studios and other residences are made with safety and mobility in mind, so the rooms have things like an emergency call system, full tubs, and regular check-ins, and residents can bring their pets if they want. There are nutritious meals planned by dietitians and prepared by on-site chefs every day, and there's a menu for people to look at along with help for special diets when needed, plus room service for those who find it hard to get out. Evergreen allows for both communal daily dining and a private dining room for special get-togethers, and there's laundry every week, fresh towels, and regular housekeeping so things stay clean. People living here use lots of amenities like a beauty salon, a library, a TV lounge, a billiards lounge, an outdoor patio garden, and free Wi-Fi, and can also get to religious services whether they're on-site or off, including visits from a chaplain and a rabbi as well as Jewish services. Residents manage their own independence as much as possible, with care plans built with their participation, and can get help for daily tasks like bathing, dressing, and moving around when it gets harder to do those things alone. Health services run from medication help to on-site podiatry, optician, and dental care, plus monthly doctor visits, hospice, LVN health monitoring, and even respite care, so when things do change with health, people can stay put. Events follow the seasons with celebrations during holidays like Easter, Hanukkah, and Memorial Day, and friends or families are welcome to join those times. Transportation for outings and appointments is available, along with parking for residents and guests, and the 24-hour staff keep an eye on safety with video monitoring and a monitored call bell in each room. Evergreen offers both in-person tours and a virtual tour on their website, and they provide straightforward resources about prices, reviews, and common questions, along with a newsletter and a calendar of events so people always know what's happening around the community.

    People often ask...

    State of California Inspection Reports

    70

    Inspections

    17

    Type A Citations

    14

    Type B Citations

    6

    Years of reports

    24 Jul 2025
    Found no immediate health and safety hazards during an unannounced one-year review; observed that the kitchen door was locked and inaccessible to residents, resident and staff records were current, medications secured, food supplies adequate, and safety systems and emergency equipment in good order.
    • § 9058
    14 May 2025
    Investigated the allegation that the coffee maker was broken and residents were not offered hot water; observed a functioning Keurig on the second floor and a hot water machine in the Activities Room, with residents provided instant coffee and other hot beverage options.
    14 Jan 2025
    Investigated allegation that a resident was being forced to move or leave; records showed an eviction letter was issued for verbally abusing a roommate and a meeting was held to hear both sides. Found that the resident remained in place and the new administrator stated there would be no eviction at this time.
    06 Dec 2024
    Found that staff are adequately trained to transfer residents and respond to care needs, with residents reporting timely assistance. Found that exterior doors were secured from the outside, residents felt safe, meals were nutritious with an alternate menu, and no immediate health or safety risks were observed.
    20 Nov 2024
    Found that the allegation that staff do not ensure residents are spoken to in an appropriate manner was unsubstantiated. Interviews revealed no witnesses of disrespect and residents reported no concerns.
    04 Sept 2024
    Confirmed an allegation following an investigation involving interviews and medical record reviews, leading to an update of documentation errors.
    04 Sept 2024
    Investigated the allegation that a continued citation was entered in the paperwork box instead of the proper box. Interviews with staff and reviews of medical records were completed, and the findings remained aligned with the prior determination.
    • § 87463(a)(3)
    12 Jun 2024
    Found no deficiencies during the visit. Safety systems, medication areas, and resident and staff records were in order, with a hospice waiver for 12 residents and no dementia waiver.
    12 Jun 2024
    Inspection found no deficiencies in the facility's physical plant, resident and staff records, and emergency disaster plan. Residents were interviewed using a questionnaire and files were reviewed for compliance with licensing forms.
    17 May 2024
    Reviewed allegation of resident's missing jewelry box, conducted interviews with staff and residents, reviewed documentation, and found no evidence to support the allegation. No health or safety hazards identified during the visit.
    • § 87465(g)
    • § 87463(a)(3)
    • § 87455(c)(3)
    17 May 2024
    Found no evidence to support the specific allegation that a resident’s jewelry box was ransacked and missing; interviews and document reviews did not corroborate that personal items were not safeguarded.
    17 May 2024
    Interviews and records revealed that staff appropriately sought medical services for residents in need and did not force residents to accept emergency transport to the hospital, leading to the conclusion that the allegations were unsubstantiated.
    17 May 2024
    Found insufficient information to support the allegations that staff did not seek appropriate medical services or forced residents to accept emergency transport; interviews and records showed staff sought care as directed by doctors and residents could refuse transport. No health and safety hazard was noted.
    17 May 2024
    Found insufficient information to support the allegations that staff did not provide adequate food service, did not answer call buttons promptly, and stole residents' belongings.
    17 May 2024
    Confirmed insufficient information to support allegations of inadequate food service, delayed response to call buttons, and theft of residents' belongings during the visit.
    • § 87463(a)(3)
    15 Mar 2024
    Found insufficient information to support the allegation that one resident stole jewelry from another resident. No health and safety hazards were noted during the visit.
    15 Mar 2024
    Investigated an allegation of a resident stealing another resident's belongings and determined there was insufficient evidence to support this claim, as residents are provided keys to secure their own rooms and no substantial issues were reported by other residents.
    09 Mar 2024
    Found that a resident was hospitalized for dehydration in December 2022, and could not prove staff neglect caused the dehydration. Found no conclusive evidence that the resident wandered away due to supervision gaps, that medications were not administered as prescribed, that staff stole belongings, or that food service was inadequate.
    • § 87465(g)
    • § 87463(a)(3)
    • § 87455(c)(3)
    09 Mar 2024
    Investigated multiple allegations, including falls, medication errors, and theft, but did not find enough evidence to substantiate any of the claims.
    06 Mar 2024
    Confirmed that allegations of inappropriate assistance, bed bug infestation, and verbal harassment by staff were unsubstantiated based on observation, interviews, and document reviews.
    06 Mar 2024
    Found no evidence that staff failed to dispense medications as prescribed. Interviews and records showed residents could manage their own medications and no discrepancies were observed in the medication room.
    06 Mar 2024
    Found insufficient evidence to support the allegation of medication not being dispensed as prescribed. No health and safety hazards observed.
    06 Mar 2024
    Investigated three allegations and found insufficient information to support that staff asked a resident to move to another resident’s room to assist; insufficient information to support that bed bugs were present or addressed; and insufficient information to support that staff verbally harassed a resident. No health or safety hazards observed.
    01 Mar 2024
    Found insufficient evidence to support allegations of medication mishandling, untrained staff assisting with medication, delayed resident care due to lack of staff, and staff using marijuana at the facility.
    01 Mar 2024
    Found no evidence to support the four specific allegations — medications not given as prescribed; untrained staff assisting with medications; lack of timely resident assistance due to staffing; and staff smoking marijuana on site.
    31 Jan 2024
    Investigated allegations that meals were cold, overcooked or undercooked and lacked variety. Observations and interviews did not reveal consistent problems with food quality.
    31 Jan 2024
    Investigated an allegation that staff served residents food of poor quality; determined there was insufficient evidence to verify the claim.
    06 Nov 2023
    Found no evidence of resident financial abuse or theft of personal belongings by staff during the visit.
    06 Nov 2023
    Found no evidence to support the allegation that staff used a resident's debit card or made unauthorized charges. Found no evidence to support the allegation that a new debit card was stolen or that staff failed to safeguard residents' personal belongings.
    04 Oct 2023
    Confirmed presence of rodents based on observations and interviews. Cockroach allegation deemed unsubstantiated due to lack of evidence.
    04 Oct 2023
    Found evidence of rodent activity, including droppings, glue traps, and holes under the kitchen sink, with no rodent treatment in progress at that time. Found no current cockroach sightings; one resident reported past roach activity about two months earlier, and pest control services were engaged regularly, twice a month.
    • § 87303(a)
    • § 80076(a)(17)
    03 Oct 2023
    Interviews conducted with residents to gather additional information related to a complaint.
    03 Oct 2023
    Investigated a complaint related to a control number by conducting additional interviews. Interviewed residents to obtain further information.
    31 Jul 2023
    Found insufficient evidence to prove or disprove the allegations that a resident's toileting needs were not met and hair care needs were not met, including a claim that a resident was covered in urine and feces and had matted hair.
    31 Jul 2023
    Allegations regarding residents' toileting and hair care needs were investigated by an Licensing Program Analyst, but there was not enough evidence to prove the allegations.
    • § 87309(a)
    24 Apr 2023
    Reviewed allegation of neglect of grooming needs for a resident but no evidence was found to support the claim.
    • § 87303(a)
    • § 80076(a)(17)
    24 Apr 2023
    Investigated the grooming allegation for a resident and found no evidence to support it. Interviews with staff and review of records indicated the resident could groom independently, and salon services were available.
    28 Mar 2023
    Found that residents' rooms were clean and free of trash, with residents noting housekeeping cleaned the rooms as required. Found that residents received the care and supervision outlined in their plans, with medications given per orders and hospice services involved.
    28 Mar 2023
    Investigated claims about staff not cleaning residents' rooms and not meeting residents' care needs; found both allegations unsubstantiated based on observations, interviews, and document reviews.
    16 Feb 2023
    Confirmed a health and safety risk due to a resident ingesting a hazardous chemical, putting other residents at risk.
    16 Feb 2023
    Determined that a resident inhaled and ingested a hazardous cleaning chemical, leading to a fall with paramedics' involvement and a subsequent fall after refusing hospital care, with the resident admitting to inhaling the chemical, indicating a health and safety risk to others.
    • § 87309(a)
    01 Feb 2023
    Investigated an allegation of stolen money from a resident but found it unreported and lacking evidence; the resident couldn't recall details, and no theft reports were made during the relevant time frame.
    01 Feb 2023
    Found that the resident's December 2022 missing money had no report, no internal inquiry, and no valuables declaration on file, so the allegation could not be proven.
    29 Sept 2022
    Investigated allegations that residents' dietary needs and room temperatures were not adequately addressed, finding insufficient evidence to confirm either complaint.
    29 Sept 2022
    Found insufficient evidence to confirm that a resident's dietary needs were not being met. Found insufficient evidence to confirm that a resident's room temperature was not comfortable.
    16 Jun 2022
    Investigated staff not meeting the residents' needs, inadequate food service, and lack of activities; all allegations unsubstantiated.
    16 Jun 2022
    Investigated allegations that staff did not meet residents' needs, that food service was inadequate, and that no activities were provided. Found no evidence to support these claims: staffing per shift was sufficient, nutrition knowledge was evident with dietitian-approved menus, and scheduled activities occurred with residents participating.
    09 Jun 2022
    Identified multiple COVID-19 infection-control and safety issues at the home, including missing alcohol-based hand sanitizer and soap in several resident rooms and a lack of posted hygiene and distancing signs in common areas. Noted entrance screenings with a log, residents generally practicing social distancing, a hospice waiver for six residents with no dementia waiver, and maintenance concerns such as water damage, a non-draining bathroom, a broken fire extinguisher, a gate that does not lock, debris near storage and water tanks, and an empty sanitizer dispenser on the second floor.
    • § 87468.1(a)(2)
    • § 87465(h)(2)
    • § 87303(a)
    • § 87303(e)(6)
    • § 87307(d)(6)
    09 Jun 2022
    Identified deficiencies in infection control practices and maintenance issues during an unannounced inspection. Residents observed not consistently wearing masks in common areas.
    08 Dec 2021
    Reviewed allegations of unmet resident needs, inadequate food service, and lack of activities, concluded insufficient evidence to verify claims.
    08 Dec 2021
    Investigated the allegation that staff did not meet residents' needs due to short staffing and found no evidence to prove a lack of care or supervision. Found no evidence that food service was inadequate and that activities were not provided, noting nutrition restrictions followed with dietitian oversight and residents participating in scheduled activities.
    12 Oct 2021
    Found allegation of insufficient staffing at the facility to be unsubstantiated after interviews with residents and staff, observation of staffing levels, and review of records.
    12 Oct 2021
    Investigated the allegation of insufficient staffing and found no clear evidence to support it. Confirmed that residents and staff indicated needs were met and responses to requests were prompt.
    06 Oct 2021
    Found insufficient evidence to prove the allegation that staff failed to provide adequate food service or meet residents’ dietary needs. Interviews and observations showed meals followed the dietician’s guidance, portions were adequate, extra servings were available, and while some residents noted saltier taste, most were satisfied.
    06 Oct 2021
    Investigated the allegation that staff failed to provide adequate food service to residents; found to be unsubstantiated due to lack of evidence, despite some residents expressing concerns about food taste.
    01 Oct 2021
    Interviews and documents reviewed did not support the allegation of insufficient staffing or lack of scheduled activities prior to the pandemic.
    • § 87468.1(a)(2)
    • § 87465(h)(2)
    • § 87303(a)
    • § 87303(e)(6)
    • § 87307(d)(6)
    01 Oct 2021
    Found that the allegation of insufficient staffing prior to the onset of the pandemic was not supported by interviews with residents and staff and by documents. Observed that residents and the resident council did not recall reporting staffing concerns in 2020, and that daily activities were scheduled, including on weekends.
    24 Sept 2021
    Found that the allegation of insufficient staff during the pandemic left residents' needs unmet.
    24 Sept 2021
    Confirmed staffing issues due to pandemic, residents' needs met.
    01 Jun 2021
    Identified deficiencies in infection control practices, medication administration, and staff compliance during an unannounced visit.
    01 Jun 2021
    Identified gaps in COVID-19 infection control at the location, including missing entrance signs and posters promoting handwashing, cough etiquette, and distancing, with inconsistent mask use by staff and many residents. Found hygiene and medication-record issues, including 11 of 12 rooms lacking hand sanitizer, 2 rooms lacking soap, inaccurate MARs for two residents without observed discharge orders, and one housekeeping staff member not masked, while most residents in common areas were not wearing masks; food supplies were adequate and residents were spaced per guidelines.
    • § 87468.1(a)(2)
    • § 87465(c)(1)
    23 Apr 2021
    Found that the allegation that residents' personal property was not safeguarded is supported, with a landline phone and other valuables reported missing for two residents. Administrator admitted there was no list of residents' valuables and that the theft policy did not align with regulations, and staff were not aware of missing items.
    • § 87218(a)(3)
    23 Apr 2021
    Confirmed that resident's personal property was not safeguarded, leading to missing items and a discrepancy in the facility's theft and loss policy.
    14 Sept 2020
    Reviewed findings indicated staffing levels were sufficient, communication with authorized representatives was mostly timely and appropriate, and rate increase notifications were provided as required.
    14 Sept 2020
    Found that the allegation of inadequate staffing to meet residents' needs was unsubstantiated; the allegation that communications to the authorized representative were not prompt or appropriate was unsubstantiated; and the allegation that notices of rate increases were not provided was unsubstantiated.
    09 Jul 2020
    Confirmed failure to administer prescribed medication resulted in hospitalization, but unsubstantiated claim regarding food quality.
    • § 87468.1(a)(2)
    • § 87465(c)(1)
    09 Jul 2020
    Identified insufficient evidence that a medication administration violation caused hospitalization; and found that meals met residents’ needs with no evidence of poor quality.
    08 Nov 2019
    Confirmed that restrooms were not accessible to residents.
    • § 87218(a)(3)
    08 Nov 2019
    Observed conversion of restrooms into storage rooms during inspection.
    23 Oct 2019
    Investigated allegation regarding restroom accessibility across multiple floors. Findings did not conclusively support the claim.

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