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    Savant of Burbank East

    1900 Grismer Ave, Burbank, CA, 91504
    4.3 · 30 reviews
    • Independent living
    • Assisted living
    • Memory care
    For pricing and availability(510) 508-4507
    For the front desk(818) 843-3141

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    Amenities

    4.27 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      4.3

    • Staff

      4.3

    • Meals

      4.1

    • Building

      4.4

    • Value

      4.0

    Location

    Map showing location of Savant of Burbank East

    About Savant of Burbank East

    Savant of Burbank East is a senior living community in Burbank, California, that offers independent living, assisted living, memory care, and several other care options including home care, adult day services, and nursing home care, so you see a wide range of help all in one place, which can make life easier if needs change over time. The building has two stories and offers both one-bedroom and two-bedroom apartments, and residents can choose private or shared spaces, which are designed to let in lots of natural light and offer privacy and comfort, and there are both large and small lounges for gathering or quiet time.

    Residents get meals and snacks prepared by chefs, so there's no need to cook, with special dietary needs like low-salt or low-sugar meals available, and they provide meal, laundry, housekeeping, and linen services, so people can relax and enjoy their days without worrying about chores, and all utilities are included in the care package, which helps keep things simple. The community welcomes both men and women, and pets are allowed, so folks don't need to leave furry friends behind. Smoking isn't allowed in any indoor areas, private or public, so the air stays clean for everyone. Residents have access to beauty and barber services, a salon, a fitness center with classes, a library, a music lounge, walking paths, gardening spots, and a movie theater, so there are plenty of ways to stay active or relax, and there are daily scheduled activities and events, including creative art lessons and group fitness sessions, which help keep everyone engaged, and there are devotional services for those who want them.

    Healthcare is a main focus, with licensed nurses always on-site, a doctor on call, and specialists like a podiatrist, dentist, and homecare professionals available, and they offer physical, occupational, and speech therapy. There's medication management, help with dressing, bathing, incontinence, escorting to meals or events, and personal grooming, and staff do periodic check-ins for extra peace of mind. Memory care suites are set up for people with Alzheimer's or dementia, and Savant of Burbank East supports aging in place, so folks can stay longer without needing to move as care needs change. There's complimentary scheduled transportation for appointments or outings, and on-site parking for residents and guests. All apartments and common spaces are wheelchair friendly, including showers, which is good for those who need more accessibility. An emergency call and alert system is in place for safety.

    The community has won awards for good meals, friendly atmosphere, and activity programs, and staff are known for being helpful, gentle, and joyful. The entry fee is $500, and rent payments can be all-inclusive, which covers many needed services. Residents and families work with staff to make personalized care plans, so each person gets the help they need. Savant of Burbank East is close to entertainment, dining, and shopping spots in Burbank, and supports a setting where people can enjoy purposeful living, social engagement, and companionship in a safe haven made for adults later in life.

    People often ask...

    State of California Inspection Reports

    144

    Inspections

    8

    Type A Citations

    7

    Type B Citations

    6

    Years of reports

    09 Apr 2025
    Found that the allegation of insufficient supervision contributing to a resident's injuries involved multiple falls and extended time on the floor, with the provider retaining the resident despite known higher-care needs. Imposed an immediate civil penalty of $500.
    • § 87464(f)(1)
    30 Mar 2025
    Found no evidence to support the allegations. Hot water issue resolved within two days and thermostats were functioning; call buttons answered promptly; staff assisted with medical care; residents had adequate towels and clean rooms; food was stocked; and staff treated residents with dignity.
    21 Mar 2025
    Found insufficient information to confirm the bedbug issue reported as staff not addressing it. Records and interviews indicated prior treatment in the resident’s room and no recent bedbug sightings, with staff stating procedures were followed.
    21 Mar 2025
    Found that the allegation that residents do not have sufficient living space is unsubstantiated. Found that the allegation that there is only one pull alarm signal shared between residents is unsubstantiated, and the allegation that mildew is not addressed is unsubstantiated.
    18 Mar 2025
    Found bedrooms and bathrooms were clean, well lit, and free of obstructions, with safe hot-water temperatures and prompt caregiver responses to alarms. Found medications securely stored, MARs matched counts, and resident and staff records locked and current; no health or safety hazards were observed.
    17 Mar 2025
    Found a two-story site with a robust fire-safety system, clearly marked exits, and clean, well-maintained common areas, plus a secure kitchen with adequate food supplies and posted disaster plans. Due to time constraints, remaining items were not completed and will be reviewed at a later date.
    04 Mar 2025
    Found that three residents relocated were afforded their health and safety at their new home. One resident left yesterday to live with family; the other two residents reported they were happy with current care and that their needs were being met.
    23 Jan 2025
    Investigated the allegation of neglect in care and supervision contributing to a resident’s death; not enough information to verify it. No health and safety hazards were noted.
    12 Dec 2024
    Found the toilet leak was reported and repaired with temporary arrangements for residents; no persistent odor observed. Could not verify that residents were left in soiled conditions or that daily activities were lacking, since calendars and resident participation were observed; no health or safety hazards noted.
    09 Dec 2024
    Investigated the allegation that staff forced a resident to cut hair. Interviews indicated the resident did not want a haircut and staff did not obtain permission from the resident's power of attorney, while photos later showed a haircut occurred with consent due to tangling.
    03 Dec 2024
    Found insufficient evidence to support the allegation that staff handled the resident roughly; and insufficient evidence to support the allegation that staff did not address the resident's dental needs.
    15 Nov 2024
    Investigated two allegations about staff mishandling a resident's belongings and medications during move-out. Records and interviews indicated belongings were secured for safekeeping and medications were kept in safekeeping to be returned, with most residents reporting satisfactory handling.
    12 Nov 2024
    Found that the allegation that staff did not properly supervise a resident, resulting in a fall, lacked corroborating evidence. Administrator denied any unsupervised incident, residents and staff reported no recent falls, and one resident suggested the fall may not have occurred.
    23 Oct 2024
    Found that some residents reported being cold at night while others preferred warmer rooms, with observed temperatures ranging from 72 to 78 degrees Fahrenheit. Noted that one thermostat serves three rooms and the target range is 74-75 degrees, with adjustments made on request; based on interviews and observation, the room-temperature concern did not indicate a systemic failure to keep rooms at 68 degrees.
    23 Oct 2024
    Investigated the claim that a resident's belongings were stolen by another resident and found there was insufficient information to verify it. Investigated the claim that the common bathroom was out of order for four days and found the bathroom was in working order with no issues.
    09 Oct 2024
    Investigated four specific allegations about care, safety, staff conduct, and communication. Observations and interviews indicated staff attended to residents’ needs, no safety hazards were found, and residents reported being treated with respect and able to communicate; there was not enough information to verify the allegations.
    12 Sept 2024
    Found that the allegation that staff failed to safeguard the resident’s personal belongings was unsubstantiated, as funds were accounted for and no clothing or undergarments were reported missing. Found that the allegations that staff did not consult the authorized representative about cremation documents, did not provide requested records, and did not meet hygiene needs were unsubstantiated, based on interviews and records showing proper communication, timely record sharing, and adequate care.
    03 Jul 2024
    Found no evidence that grab bars were in disrepair or caused falls, as residents reported they were secure and safe and staff indicated repairs were made when requested. Found no evidence of emotional abuse, with residents stating staff were respectful and used their preferred names.
    25 Jun 2024
    Found that the allegation that staff did not prevent a resident from disturbing another was not supported, after interviews showed the two residents are getting along.
    25 Jun 2024
    Found the allegation that staff did not safeguard a resident's personal belongings unsubstantiated at this time. Cameras indicated only staff entered the room, and the resident's statements about missing items did not align with what was reported.
    25 Jun 2024
    Found no evidence to support the allegation that staff failed to safeguard residents’ personal belongings after interviews and camera reviews. Resident inconsistencies regarding stolen items contributed to the conclusion.
    29 May 2024
    Found insufficient information to support the allegation that the unused portion of the resident’s rent was not refunded.
    29 May 2024
    Found that the allegation of staff verbally abusing a resident was not supported by interviews with the resident and staff, and by statements from other residents who did not witness the conduct. Found that the financial abuse allegation, involving a loan from a resident to a staff member, was not supported, and law enforcement classified the related report as a false report.
    29 May 2024
    Reviewed the allegation that the facility did not refund R1’s prorated rent; found insufficient evidence to support the claim.
    16 May 2024
    Investigated five allegations concerning storage space, post-fall assistance, dignity in personal relationships, appropriate speech, and medication administration. Found insufficient evidence to prove or disprove each allegation.
    16 May 2024
    Found staff generally accorded resident privacy, knocking and announcing themselves before entering rooms. Found staff assisted with care needs per the care plans, and residents reported receiving the needed help and being satisfied with the care.
    16 May 2024
    Found insufficient evidence for Allegation 1: unlawful eviction, with staff and residents denying any eviction and noting a warning given for hoarding. Found insufficient evidence for Allegations 2–6: Allegation 2—staff did not speak to residents inappropriately; Allegation 3—the home had working air conditioning and heating; Allegation 4—mail was not withheld; Allegation 5—staff safeguarded residents' belongings; Allegation 6—residents did not smoke indoors (smoking occurs outside on the patio).
    16 May 2024
    Investigated the allegation that staff do not give residents privacy and found that staff consistently knocked and announced themselves before entering residents’ rooms, with residents reporting their privacy was respected. Also examined the claim that staff do not assist residents with care needs and determined that staff provided appropriate assistance according to residents’ needs and care plans.
    14 May 2024
    Identified three specific allegations: staff did not provide requested records to the resident's responsible party; staff falsified documents; and staff did not provide proper rate increase notice. Reviewed interviews and records show the records were provided or accessible, no evidence of document falsification was found, and the rate increase notice was distributed though it lacked a date, with no sufficient evidence to corroborate the allegations.
    14 May 2024
    Investigated two allegations: staff did not prevent a resident from harming another and a visitor vandalized a resident’s room. Found no witnesses or documentation to support either claim.
    14 May 2024
    Investigated allegations that staff failed to provide requested records, falsified documents, and did not properly notify about a rate increase; determined there was insufficient evidence to support any of these claims.
    10 May 2024
    Found no evidence to support the allegation that staff handled a resident roughly, including claims of throwing the resident on a bed and causing a toe injury. Found no evidence to support the allegations that the resident lacked closet space, the room was malodorous, staff did not shower the resident as required, did not provide timely incontinence care, or that maintenance dust or pests affected the resident.
    10 May 2024
    Investigated four allegations involving oxygen equipment, a pressure injury, retaliation, and air conditioning. Found substitute oxygen provided and orders handled by home health; pressure injury managed by wound care with no evidence of staff neglect; retaliation claims unsupported; and air conditioning tested in several rooms and found operable.
    10 May 2024
    Determined the three allegations—medication administration, meeting dietary needs, and bathing assistance—lacked a preponderance of evidence and remained unsubstantiated; interviews with residents and staff and chart reviews indicated medications were given as prescribed, dietary needs were met, and showers were provided as required.
    10 May 2024
    Investigated an allegation that a resident sustained an unwitnessed fall resulting in a swollen cheek and a bruised eye. Found insufficient evidence to prove or disprove that staff neglect occurred or caused the injury.
    10 May 2024
    Found that the allegation that staff did not prevent a resident from disturbing another resident lacked clear evidence; most residents and staff denied the incident, and no health or safety concerns were observed.
    10 May 2024
    Reviewed, the allegation that staff did not prevent a resident from disturbing another was found to lack sufficient evidence, and residents reported feeling safe during the investigation.
    29 Apr 2024
    Identified that the elevator was operating during the visit, with brief outages documented previously due to a hydraulic oil leak and ongoing maintenance by a service company. Found there was no scheduled appointment for the resident on 04/18/2024, transportation is provided three days a week, and staff accommodated emergency transport when needed, with interviews indicating residents did not miss any appointments.
    29 Apr 2024
    Reviewed maintenance records and interviews confirmed that the elevator was briefly out of service due to hydraulic oil leaks but remained operational most of the time, and the allegation that the elevator had been out for six months to a year was unfounded. Document review and discussions showed that the resident missing a scheduled appointment did not occur, as the resident did not have an appointment on that date and transportation was available for emergencies.
    17 Mar 2024
    Identified posted safety measures, locked medication storage, and up-to-date resident and staff records, with no health and safety issues observed. Concluded with an exit interview, confirming that safety practices and records were in place.
    17 Mar 2024
    Reviewed the physical plant, staff and resident records, and safety procedures, confirming that the environment was clean, well-maintained, and in compliance with safety standards, with no health or safety issues observed.
    14 Feb 2024
    Found insufficient information to verify the allegation that staff dismissed a resident and would not have an electrical issue checked. Interviews with staff and residents and observations indicated most residents felt respected, staff offered to relocate the resident, and no health or safety hazards were observed.
    14 Feb 2024
    Found no evidence to support the claim that staff do not provide adequate hygiene care; residents appeared clean and well-groomed with no odor observed. One resident gave inconsistent responses, leaving the information insufficient to confirm the allegation.
    14 Feb 2024
    Investigated the allegation that staff do not treat a resident with respect and dismiss concerns about electrical issues, found that staff offered to help the resident find a more comfortable room, and that residents generally felt they were treated respectfully; concluded there was not enough evidence to verify the specific allegation.
    17 Jan 2024
    Investigated the roaches allegation; records show a contracted pest control company inspects twice monthly and ten residents interviewed did not observe any roaches. Investigated the theft allegation; the resident did not declare personal property, a police report was issued for a false theft report, and ten residents interviewed reported no missing belongings.
    08 Jan 2024
    Investigated a claim that COVID-19 precautions were not followed, with residents testing positive in common areas and staff with COVID-19 working. Found insufficient information to support that claim; masks were provided, positive residents were isolated, and testing took place.
    08 Jan 2024
    Found that the facility took appropriate precautions to prevent the spread of COVID-19, including testing, masking, and isolating residents and staff, making the COVID-19-related allegation unsubstantiated.
    06 Dec 2023
    Investigated a resident's death and related concerns; found the death followed rooftop access after a door was left unlocked during maintenance, with police ruling out suicide. Assessed the allegations of financial abuse, failure to prevent harm by others, and unsafe environment; the rent was preauthorized by the resident and missed due to a billing-system change, while interviews and records did not support harassment or harm by staff or other residents.
    • § 87468.1(a)(2)
    06 Dec 2023
    Investigated allegations that a resident was financially abused, harmed by other residents, and harassed, as well as concerns about safety and environment, with findings indicating the financial abuse was preauthorized, the resident’s death was ruled a suicide, and other allegations were unsubstantiated.
    20 Nov 2023
    Found no evidence to support the allegation that staff did not respond promptly to residents' call buttons; responses were typically within a few minutes, with some residents noting occasional delays. No immediate health and safety hazards were observed.
    20 Nov 2023
    Found no evidence to support the allegation that room 209’s bathroom lacked a shower head, since the shower was functioning and residents could shower. Found no evidence to support the allegation that staff did not provide towels; residents said towels were provided, though sometimes after a delay, and towels were observed on the caregiver’s cart.
    20 Nov 2023
    Investigated the allegations that a resident's bathroom was in disrepair and that staff did not provide residents with towels; findings showed the bathroom was functional and residents received towels as needed.
    03 Nov 2023
    Found that the resident signed an admission agreement for a shared room. Interviews and records showed the resident did not want to move and preferred a single room, while staff said the move was requested by the resident due to roommate issues; the regional director confirmed moves are made only at the resident's request and residents are informed about room changes.
    03 Nov 2023
    Investigated the allegation that staff forced a resident to move rooms; found the resident requested a move due to roommate issues, and staff confirmed residents are only moved upon their request.
    • § 87468.1(a)(3)
    25 Aug 2023
    Found that the allegation that a resident sustained pressure injuries while in care was supported by medical records, showing hospitalizations and worsening ulcers attributed to inadequate care.
    25 Aug 2023
    Determined that the resident sustained pressure injuries due to inadequate care, which led to worsening of her medical condition and prohibited retention of advanced ulcers.
    16 Aug 2023
    Found that a resident was hospitalized on 1/3/21 after staff did not transport him for evaluation despite changes in condition and failed to document those changes for medical review. Found that pressure injuries developed due to inadequate turning and supervision, and that the resident did not receive adequate liquids or food, resulting in dehydration and malnutrition.
    16 Aug 2023
    Reviewed evidence showing resident was hospitalized due to staff neglect, with insufficient care and supervision leading to worsened health and pressure injuries; also found resident did not receive adequate food and liquids while in care.
    02 Aug 2023
    Found that a resident missed a scheduled optometrist appointment because transportation was not provided, and staff did not address a change in the resident's medical condition. Noted that concerns about room maintenance and staff speaking inappropriately toward a resident were not supported.
    02 Aug 2023
    Found that the resident missed scheduled optical appointments due to transportation issues and staff failed to update her medical condition, while other allegations regarding room cleanliness and staff behavior lacked sufficient evidence.
    28 Jul 2023
    Investigated the allegation that staff unlawfully evicted a resident for nonpayment of rent and found insufficient evidence to prove the eviction occurred; the resident left voluntarily.
    28 Jul 2023
    Determined that the allegation of unlawful eviction due to nonpayment of rent was unsubstantiated, with evidence indicating the resident voluntarily moved out and the notice was lawful. Further investigation was conducted, and no violations were confirmed.
    24 Jun 2023
    Found no health and safety issues after an unannounced annual visit. Observed medications securely stored and inaccessible, knives and sharp objects locked, adequate food supplies, clean bathrooms with grab bars, and complete resident and staff records, with disaster plans and recent inspections up to date.
    24 Jun 2023
    Confirmed that the physical environment was clean, well-maintained, and appropriately stocked, with safety measures in place, staff and resident records complete and up to date, and proper procedures followed for medication storage and emergency preparedness.
    12 Jun 2023
    Found no clear evidence that residents smoked marijuana inside or that the environment was uncomfortable; most staff and residents did not observe indoor marijuana use, though a resident reported smelling marijuana and one admitted smoking outside.
    12 Jun 2023
    Investigated the allegation that residents smoked marijuana inside and that the environment was uncomfortable, and found no sufficient evidence to support that residents were smoking marijuana inside or that the environment was uncomfortably affected.
    23 Mar 2023
    Investigated allegations that staff withheld medication for R1’s roommate and that a staff member pushed R3 in a wheelchair. Interviews with residents and staff and record reviews showed no evidence to support these claims, and R2 did not miss any medication in the last two months.
    23 Mar 2023
    Investigated a complaint about staff handling residents roughly and withholding medication; found no evidence to support the allegations based on resident and staff interviews and record reviews.
    24 Feb 2023
    Investigated allegations that staff did not safeguard a resident's personal belongings, including an electric scooter, and that staff threatened a resident; found insufficient evidence to prove the alleged violation, leaving the allegation unsubstantiated.
    18 Nov 2022
    Investigated four specific allegations: that staff did not provide adequate care and supervision to a resident; that staff made inappropriate comments to a resident; that staff did not treat a resident with dignity and respect; and that an Ombudsman poster was not displayed. Found no preponderance of evidence to support these allegations.
    03 Mar 2023
    Investigated hot-water allegation. Found temperatures in bathrooms on the first and second floors within regulatory range; hot water outage occurred, a repair company responded the same day, a part was ordered, and the boiler was fixed the next day; residents were notified.
    03 Mar 2023
    Confirmed the hot water was temporarily out but promptly repaired, with regulation temperatures maintained during inspection; the allegation regarding hot water issues remains unsubstantiated.
    • § 87466
    • § 87466
    • § 87466
    24 Feb 2023
    Investigated allegations that staff did not safeguard a resident’s personal belongings and threatened a resident; found insufficient evidence to support these claims.
    • § 87615(a)(1)
    • § 87468.2(a)(4)
    03 Feb 2023
    Investigated a self-reported incident in which a resident was seen bleeding on the parking lot floor. Interviews indicated the resident fell from the rooftop, the rooftop door was locked, emergency services were called, and the resident died at the hospital as police conducted their inquiry.
    03 Feb 2023
    Investigated an incident where a resident was reported to have fallen and sustained injuries in the parking lot, with observations indicating the resident fell from the roof, which was inaccessible at the time.
    26 Jan 2023
    Found no evidence to support the allegation that residents did not receive meals on a timely basis, and no evidence that meals were missing items; observed meals were complete and served on time. Found no evidence that staff threw away residents’ belongings.
    26 Jan 2023
    Found that residents generally received meals on time, staff did not throw away residents’ belongings, and there was no evidence supporting claims that food items were missing or that staff failed to ensure proper food distribution.
    18 Jan 2023
    Investigated the allegation that a resident sustained a fall while in care; interviews indicated no fall occurred on the date in question and staff were not aware of any fall. Investigated the allegation that staff did not provide adequate care and supervision; interviews reported no falls on that date and there was no evidence of inadequate supervision.
    18 Jan 2023
    Investigated allegation that staff yelled at residents. Interviews with staff and residents indicated there was no yelling by staff.
    18 Jan 2023
    Investigated the allegation that staff yelled at residents and found that staff treated residents with dignity, did not yell, and residents reported no such incidents.
    19 Dec 2022
    Found no evidence that residents were overcharged due to a cost-of-living increase tied to SSI/SSP. Six residents received a timely notice about the increase, five understood it would raise rent in line with SSI/SSP changes, and documentation showed the rent changes matched SSI/SSP amounts with no excess charges identified.
    19 Dec 2022
    Reviewed indicates residents received timely letters about their rent increase due to SSI/SSP adjustments, and staff confirmed no additional charges were taken from residents during the increase process.
    01 Dec 2022
    Found that the allegations about shower assistance, restricting a resident to their room, and inadequate room cleanliness were unsubstantiated.
    01 Dec 2022
    Identified bed bugs in multiple rooms from June to October 2020; two residents reported bed bugs and heat treatment was performed in their rooms. Pest control records, staff interviews, chemical treatments, and a bed bug detection dog confirmed the issue.
    01 Dec 2022
    Investigated the allegation that staff did not assist a resident with showers, finding some residents and staff confirmed showering issues during staff shortages, but records showed the resident received regular showers. Also examined whether residents were unfairly quarantined or their rooms neglected, concluding that staff took appropriate infection control measures and housekeeping was maintained appropriately.
    18 Nov 2022
    Investigated concerns about inadequate care, inappropriate comments, lack of dignity, and missing posting; found no sufficient evidence to prove the allegations occurred.
    • § 87463(a)
    • § 87465(a)(2)
    13 Oct 2022
    Found no evidence for Allegation 1 that staff spoke to residents inappropriately. Found no evidence for Allegations 2 and 3 that residents were not provided their medications as prescribed or that residents were left in soiled diapers for long periods.
    13 Oct 2022
    Investigated the allegation of neglect/lack of supervision that a resident contracted infections and required hospitalization. Found that available evidence did not establish that the allegation occurred.
    13 Oct 2022
    Investigated an allegation of neglect and lack of supervision related to Resident #1 contracting infections and being hospitalized; evidence indicated proper COVID testing and care, but the resident's hospitalization was linked to pre-existing conditions, without conclusive proof of neglect.
    12 Oct 2022
    Investigated concerns about a pressure injury, rough handling, lack of dignity and respect, and inappropriate comments; found insufficient evidence to prove any of the allegations occurred.
    12 Oct 2022
    Investigated allegations of residents being handled roughly, treated without dignity, and subjected to inappropriate comments; found no evidence to support these claims based on interviews and records.
    11 Oct 2022
    Found insufficient evidence that staff did not address an open sore on a resident's buttock in a timely manner.
    11 Oct 2022
    Investigated whether staff failed to address an open sore on a resident’s buttock in a timely manner; found insufficient evidence to prove the allegation.
    01 Sept 2022
    Found that the allegations included a resident sustaining pressure injuries, staff handling residents roughly, failure to treat residents with dignity and respect, and staff making inappropriate comments toward a resident. Interviews with residents and staff and reviews of records did not establish proof that these violations occurred.
    01 Sept 2022
    Investigated allegations that staff handled residents roughly, failed to treat them with dignity, and made inappropriate comments, and found no evidence to confirm any of these claims. Additionally, reviewed resident wound care and determined that proper procedures were followed.
    21 Jun 2022
    Found that the allegation that residents are exposed to cigarette smoke while in care could not be proven. The designated smoking area near the entrance was used, doors were kept closed, and all interviewed residents reported no problems with smoke.
    21 Jun 2022
    Investigated the allegation that residents were exposed to cigarette smoke near the main entrance; found no evidence that the cigarette smoke entered the building or disturbed residents.
    20 May 2022
    Found that a resident was stuck in the elevator and the phone inside the elevator was not functioning, with no information on how long it had been out of service; staff reported the unusual incident to the proper agency.
    20 May 2022
    Investigated a resident being stuck in the elevator on 5/08/22 and found that the elevator functioned properly, but the phone inside was not working and had likely been in disrepair for some time; confirmed that staff reported the incident as required.
    29 Apr 2022
    Investigated the allegation that staff unlawfully evicted a resident. Found that a 30-day eviction notice was issued for nonpayment, the resident moved out voluntarily, and an order was posted on the door by authorities; no preponderance of evidence to prove the eviction occurred or not.
    29 Apr 2022
    Investigated the allegation that staff unlawfully evicted a resident and found insufficient evidence to support that claim, as the resident moved independently after being given proper notice for unpaid rent.
    16 Mar 2022
    Investigated the allegation that a resident's Social Security funds and stimulus checks were stolen by staff; records showed the home acted as payee and withdrawal receipts were signed by the resident. Interviews with residents and staff did not establish evidence of theft and no suspicious activity was found in the resident's Social Security account.
    16 Mar 2022
    Investigated whether the facility stole resident’s social security and stimulus funds; no evidence found to support the allegation.
    23 Feb 2022
    Found no health or safety deficiencies. Rooms, bathrooms, and safety equipment were clean and in good order, medications were securely stored, and resident and staff records were complete.
    23 Feb 2022
    Found that the facility was in compliance with health and safety regulations, with appropriate safety features, proper medication storage, and staff following infection control protocols. No deficiencies were observed during the inspection.
    13 Dec 2021
    Investigated an allegation that a refund for October 2021 was not provided after moving out on 10/17/21. Interviews and review of records showed a dispute over a verbal promise of a prorated refund for 10/18/21–10/31/21 and confirmed that a 30-day notice is required; there was not enough evidence to prove or disprove the refund claim.
    13 Dec 2021
    Investigated an allegation that a resident was not refunded after moving out, finding conflicting statements but no conclusive evidence to confirm the claim.
    • § 87303(a)
    19 Oct 2021
    Found that the allegation of a suspicious death was unfounded, with no such incident occurring at this site and the event taking place elsewhere.
    19 Oct 2021
    Investigated the allegation of a suspicious death, found that the incident occurred elsewhere and not at the residence, and concluded the allegation was unfounded.
    18 Oct 2021
    Found no substantiation for the allegations that residents did not attend scheduled appointments, that grooming needs were not met, that changes in medical condition were not addressed, or that residents were kept in an uncomfortable environment. Interviews indicated transportation and grooming were provided or arranged, with only minimal concerns such as one resident not grooming for about three weeks and a few noting the environment was cooler.
    18 Oct 2021
    Found that residents' transportation, grooming, medical condition communication, and comfort levels were generally maintained, with staff and residents reporting no significant concerns regarding these areas.
    01 Oct 2021
    Concluded that medications were provided timely, medication logs were accurate, food service was adequate, and the home was clean; however, there was evidence that call buttons were not answered promptly.
    01 Oct 2021
    Found that staff did not answer call buttons in a timely manner, with interviews confirming delays, while allegations regarding medication administration, food service, facility cleanliness, and medication logging were unsubstantiated based on record reviews and interviews.
    20 Sept 2021
    Found that the allegation that staff did not address residents' hygiene needs was not supported; staff met hygiene needs and assisted with bathing as needed. Found that the allegation that residents were not properly fed was not supported; meals were served in rooms with options, and most residents reported satisfaction with food.
    20 Sept 2021
    Determined that staff addressed residents' hygiene and feeding needs appropriately, with residents confirming they received proper care and no evidence supporting the allegations.
    25 Aug 2021
    Investigated allegations that a former resident's wheelchair was damaged and accommodations were not provided, that medical records were not shared, and that belongings were not safeguarded; found no preponderance of evidence to prove violations, therefore unsubstantiated.
    25 Aug 2021
    Found no deficiencies during the visit; safety measures, cleanliness, and documentation were in good order at the home.
    25 Aug 2021
    Found that staff provided appropriate accommodations and safeguarded residents' personal belongings, and that the former resident's wheelchair was not damaged while in care, though there was no conclusive evidence to prove or disprove the alleged violations.
    16 Jul 2021
    Investigated allegations that the administrator stole a resident's identity, opened a bank account in the resident's name, deposited Social Security payments into that account, and took a $500 money order. Found no clear evidence to support these allegations, and the resident's funds-handling agreement had been terminated after discharge.
    16 Jul 2021
    Investigated the allegation that the administrator stole a resident’s identity, opened a bank account in his name, deposited his SSI payments, and stole a $500 money order; findings indicated the resident's account was closed after discharge, the administrator denied taking the money order, and evidence did not substantiate the allegation.
    07 Jun 2021
    Found that the allegation that a resident was not administered medication as prescribed lacked sufficient evidence. Found that the allegations that staff disposed of a resident's medication and that staff did not keep an accurate medication log also lacked sufficient evidence.
    07 Jun 2021
    Investigated the allegation that staff financially abused a resident. Interviews indicated the office manager handles residents' money; four of five residents stated there was no abuse, and there was not enough evidence to prove the allegation.
    07 Jun 2021
    Investigated the allegation that residents' medication was not administered as prescribed, disposed of improperly, and that staff did not keep accurate medication logs; found no evidence to support these claims.
    02 Jun 2021
    Found that staff yelled at residents, supported by multiple resident accounts and administrator confirmation. Found not supported that medical records were refused, and not supported that residents were not accorded privacy during diaper changes; records were being shared and doors remained closed during changes.
    02 Jun 2021
    Investigated allegations that staff refused to provide medical records and did not ensure privacy during diaper changes, finding insufficient evidence to support those claims. Confirmed that staff yelled at residents, with enough evidence to support this particular allegation.
    01 Mar 2021
    Investigated the allegations that staff threatened a resident and verbally abused them, and that the resident was financially abused. Found insufficient evidence to prove the allegations occurred.
    07 May 2021
    Investigated the allegation that a resident fell from a wheelchair and sustained a left hip fracture after not asking for help. Interviews with staff and residents indicated the fall was unwitnessed, staff responded and transported the resident to the hospital, and residents stated staff checked on them promptly; no evidence of neglect or lack of supervision was found.
    07 May 2021
    Confirmed that staff responded appropriately after Resident #1 was found on the floor with pain, with no evidence of neglect or lack of supervision identified during interviews.
    • § 87691(a)
    18 Apr 2021
    Identified the allegation of pest control issues in some residents' rooms, with documented pest-control service visits between January and March. Interviews indicated staff treated residents with dignity, and residents reported no complaints about mistreatment.
    • § 87303(a)
    18 Apr 2021
    Found that there was a pest control issue affecting some residents' rooms but no evidence of staff treating residents disrespectfully or undignified; allegations regarding mistreatment were unsubstantiated.
    01 Mar 2021
    Investigated allegations that staff threatened and verbally abused a resident and that the resident was financially abused, with evidence indicating no conclusive proof those accusations occurred.
    • § 87415(a)(2)
    24 Dec 2020
    Investigated a complaint that staff did not notify the authorized representative of a resident's change in condition; a staff member stated that the resident did not reside there. Found the complaint unfounded and dismissed; a telephonic exit interview was conducted with the licensee.
    24 Dec 2020
    Investigated the allegation that staff did not notify an authorized representative of a resident’s change in condition and found that the resident did not reside in the facility. The complaint was dismissed as unfounded.
    12 Nov 2020
    Determined that the resident identified as R1 did not reside at this location but at a sister location, had been admitted to the hospital and had not returned; the allegation was unfounded and dismissed.
    12 Nov 2020
    Determined that resident #1 no longer resides at the facility and that the allegation regarding their placement was false, leading to the complaint's dismissal.
    15 Oct 2020
    Investigated the allegation that staff did not safeguard a resident's money; found that the resident signed an authorization for pre-authorized payments, but could not recall signing and wanted to revoke. Nine residents were interviewed; none reported unauthorized withdrawals, four were enrolled with consent, and staff explained that a third-party company handles funds with access limited to management, and withdrawals were reportedly authorized by residents.
    15 Oct 2020
    Investigated the allegation that staff did not safeguard resident's money; found that although the resident did not recall signing authorization for direct debit payments, documentation confirmed approval, and residents denied misuse of funds.
    20 Feb 2020
    Reviewed findings indicate there was no evidence to support that staff caused injury to or engaged in an altercation with the resident.
    31 Jan 2020
    Reviewed a meeting addressing concerns about an eviction notice and unlawful detainer issued to Resident #1, resulting in agreed-upon steps to rescind the notice, assist the resident, and explore relocation options.
    23 Jan 2020
    Reviewed, there was insufficient evidence to confirm that staff failed to treat residents with dignity, moved resident belongings without permission as punishment, or failed to administer medications as prescribed; allegations were thus deemed unsubstantiated.
    • § 87468.1(a)(1)
    22 Jan 2020
    Reviewed a situation involving an unlawful detainer where efforts were made to delay eviction and assist the resident with relocation, with discussions among various agencies and facility staff to address her willingness to stay or leave.
    16 Jan 2020
    Determined that an unlawful eviction allegation was valid due to a discrepancy in the rent amount stated in the eviction notice and the resident’s signed agreement, which invalidated the notice.
    14 Nov 2019
    Investigated the allegation that the facility overcharged a resident, and found that the temporary manager lacked authority to collect funds prior to the current licensee becoming licensed on 2/21/19.
    03 Sept 2019
    Reviewed allegations regarding illegal eviction, medication withholding, medication mismanagement, and failure to meet resident needs, all of which lacked sufficient evidence to confirm any violations.

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