Chino Hills Senior Living

    6500 Butterfield Ranch Rd, Chino Hills, CA 91709
    • Independent Living
    • Assisted Living
    • Memory Care

    Immaculate, bright apartments; caring staff.

    I toured and moved my mom in and have been very pleased. The community is beautiful, immaculate and hotel-like with bright updated apartments, a lovely courtyard and great amenities; staff are friendly, professional and genuinely caring, and residents stay active with plenty of activities. Convenient location, safe visiting options and a warm, close-knit feel give me real peace of mind.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.54·(198)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.5
    • Meals

      3.6
    • Amenities

      4.3
    • Value

      3.5

    Pros

    • Attentive, compassionate caregiving staff
    • Clean, well-maintained interiors and common areas
    • Updated, hotel-like decor and bright apartments
    • Spacious apartment layouts with kitchenettes and accessibility features
    • Active social calendar with classes, outings, and live entertainment
    • Onsite amenities (salon, movie theatre, restaurant, courtyard)
    • Dedicated memory-care programming and secured outdoor space
    • Family-friendly visitation and inclusion practices
    • Engaging activity director and special events
    • Helpful, informative admissions tours and staff communication
    • Pet-friendly companion policies
    • Convenient location near shops and restaurants

    Cons

    • Inconsistent staffing levels and turnover
    • Gaps in staff training and accountability
    • Variable responsiveness to resident call bells and care needs
    • Irregular personal-care schedules (bathing and laundry)
    • Variable meal quality and limited therapeutic-diet accommodations
    • Sanitation and odor-control issues in some areas
    • Limited management availability outside weekday hours
    • Gaps in emergency backup systems and incident response
    • Inconsistent activity engagement in some units
    • Room size and layout constraints for some couples
    • Pricing and affordability concerns

    Summary of reviews

    Overall impression: Reviews describe a facility with strong physical amenities and a generally warm, hotel-like atmosphere, combined with a caregiving staff that many families find compassionate and personally attentive. Common strengths highlighted include updated, bright apartments with accessible features, a range of onsite amenities (salon, theatre, restaurant, courtyard), and an active calendar of social programs and outings. Many families reported positive admissions experiences, helpful tours, and staff who become familiar with residents’ preferences.

    Care and staff: A consistent theme is a dichotomy between highly praised direct-care employees and operational strains. Numerous accounts applaud caregivers for kindness, patience, and individualized attention; however, reviewers also raised concerns about inconsistent staffing levels and turnover that can affect continuity of care. Those operational gaps were associated with variable responsiveness to call bells, uneven completion of scheduled personal-care tasks (bathing, laundry), and occasional medication-management and documentation lapses. Several reviewers specifically noted that weekend coverage and after-hours supervision can be limited, which families should consider when evaluating 24/7 care needs.

    Dining: Dining impressions are mixed. Many residents and families appreciated well-presented meals, themed events, and an attractive dining room experience. At the same time, other accounts describe inconsistent meal quality, cold or small portions at times, and limited options for therapeutic diets (for example, diabetes-friendly substitutions). Prospective residents may wish to sample weekday and weekend meals and ask about dietary accommodations and portion practices.

    Activities and social life: Activity programming is frequently cited as a strong point — exercise classes, games, outings, live entertainment, and special events contribute to social engagement. The activity director and episodic special events received positive comments. Conversely, some areas or units (including specific memory-care corridors) were described as offering less varied programming or relying heavily on passive activities like television. Families should ask for an activity calendar specific to the unit under consideration and observe a scheduled program in person if possible.

    Facilities and cleanliness: The facility is often described as clean, bright, and well-maintained, with attractive common spaces and accessible apartment features (grab bars, open showers, kitchenettes). That said, there are isolated sanitation and odor-control concerns reported in some units and common areas. Memory-care environments received mixed notes as well — several reviewers praised secure outdoor spaces and staff expertise, while others characterized portions of memory care as dark or isolated. An in-person inspection of the specific unit and its odor/cleanliness standards is recommended.

    Management and operational patterns: Management feedback is mixed. Some reviewers praised responsive administration and individual directors, while others described concerns about management tone, staff treatment, and accountability for operational issues. Staffing shortages and limited managerial presence on weekends or evenings were recurring operational themes. Additionally, a few reviewers described gaps in emergency preparedness — for example, lack of backup power or alert redundancy — which had operational consequences in at least one account. Prospective families should ask about staffing ratios by shift, weekend coverage, staff training protocols, emergency backup systems, and documentation practices at move-in.

    Notable patterns and recommendations: The overall pattern in the reviews is one of variability — many families report excellent, consistent care and an environment that feels like home, while others describe significant operational weaknesses that affected their experience. To assess fit, visitors should (1) tour the specific unit (including memory care if applicable) during active hours, (2) observe meal service and a scheduled activity, (3) review staffing levels and weekend coverage, (4) ask about medication-management and emergency-backup systems, and (5) request written examples of how resident preferences and care needs are documented at move-in. These steps can help clarify whether the facility’s strengths align with a prospective resident’s clinical and social needs.

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    Location

    Map showing location of Chino Hills Senior Living

    Chino Hills Senior Living is located at 6500 Butterfield Ranch Rd, Chino Hills, CA, 91709.

    About Chino Hills Senior Living

    Chino Hills Senior Living sits in the greater Los Angeles area and provides assisted living, memory care, nursing home, and independent living services under California state license number 366425024, offering private studio and one-bedroom apartments with their own bathrooms and kitchenettes, and folks can even bring their small dogs to join them, which makes the place feel more like home, and the rooms come with an emergency response system for extra safety and peace of mind. The place keeps up a drug-free community policy, welcomes all employees equally, and tries to keep the staff happy with things like continuing education online, a 401(k) plan, paid time off, insurance across health, dental, and vision, discounted meals, and daily support, plus there's always a focus on something called a positive working environment.

    Residents can join in all sorts of daily activities, like hobbies and games, music and dancing, or planned outings, and they get meals cooked every day by recognized kitchen staff with restaurant-style seating, even in private dining rooms if they want a special gathering, and the menu features food that's both healthy and tasty. The facility provides amenities like a well-stocked library, computer room, and inside areas with cable TV, fireplaces, and comfortable seats, plus there's a salon and barber shop right there, and the buildings include large bathrooms with grab bars and shower seats for safety. Outside, folks will find gardens, a peaceful courtyard with a fountain, and places to sit and enjoy the view, and there are parking options, scheduled transportation, and shopping trips for convenience.

    Assisted living and memory care are both available, so residents who need help with bathing, dressing, medication, or getting around will have skilled and caring staff close by who adjust care as needed, and for those with dementia, memory loss, or Alzheimer's, the community offers therapies, activities, and a supportive environment designed to reduce confusion and help folks feel at home. Family members can get information and support to help them understand their loved one's needs, and the staff works closely with families to give everyone peace of mind. The community encourages friendships, social time in common areas, and daily experiences meant to give residents a sense of comfort, routine, and well-being, no matter their health level.

    Residents can join fitness and wellness programs or attend religious services held on-site, and the facilities are built with accessibility and mobility in mind, including wheelchair help and easy-to-navigate hallways. Housekeeping, linen, and laundry services are standard, so daily chores are taken care of, leaving residents more time for what they enjoy, whether that's reading, billiards in the bright game room, or simply relaxing in the landscaped courtyard. Chino Hills Senior Living has won awards for its care and community support, and outside organizations, including A Place for Mom, check on its quality with regular reviews. The community tries to offer something for everyone, whether that's quiet time with a book, sharing a meal with friends, joining a spiritual service, or getting a haircut and manicure in the salon. The overall focus remains on wellness, comfort, safety, and helping residents live with dignity and as much independence as possible for as long as they want to call Chino Hills Senior Living home.

    About Pacifica Senior Living

    Chino Hills Senior Living is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Chino Hills Senior Living offers competitive pricing, with rates starting at a cost of $5,986 per month.

    Chino Hills Senior Living offers independent living, assisted living, memory care, and board and care.

    There are 98 photos of Chino Hills Senior Living on Mirador.

    Yes, Chino Hills Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 6500 Butterfield Ranch Rd, Chino Hills, CA 91709.

    No, Chino Hills Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number366425024
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity94 residents
    LicenseePACIFICA CHINO HILLS LP; CHINO HILLS MGR LLC
    EffectiveJuly 16th, 2010
    View the official license record

    Inspection Reports

    31

    Reports

    6

    Type A Citations

    14

    Type B Citations

    18

    Complaints

    5

    Years

    25 Feb 2026Complaint
    Found that residents were served food of poor quality, including overcooked or burnt items and cold servings.
    • Type B87555(a)(b)(8)
    23 Feb 2026Complaint
    Investigated concerns found that medications were left unsecured, resident areas were unsanitary, ceilings were in disrepair, and housekeeping services were not consistently provided.
    • Type B87465(1)(B)(2)
    • Type B87468.1(a)(2)
    • Type B87468.1(a)(3)
    • Type B87303(b)(3)
    06 Oct 2025Inspection
    Found compliance with licensing requirements and that records and medications were in order; overall operation appeared safe.
    06 Oct 2025Complaint
    Investigated four allegations about resident care, including hygiene, linens, supervision, and medication handling; found no evidence to support the claims.
    03 Apr 2025Complaint
    Investigated allegations regarding a resident's injuries, care during diaper changes, room cleanliness, safeguarding personal items, and provision of clean clothing; interviews and record reviews indicated the injuries were old and not due to abuse, care refusals occurred, the room was clean, missing items could not be confirmed, and laundry charges were disputed.
    06 Feb 2025Complaint
    Investigated two specific allegations: insects and rodents not kept out and food served being of poor quality.
    06 Feb 2025Complaint
    Investigated three allegations related to maintenance, incident reporting, and meeting residents' needs. Found the allegations to be unsubstantiated.
    23 Aug 2024Complaint
    Investigated complaints that a resident's care needs were not met and that staff did not treat the resident with dignity or respect. Evidence from video footage and records supported these concerns.
    • Type B87411(a)
    • Type B80072(3)
    15 May 2024Inspection
    Confirmed licensing compliance; observed clean, safe living conditions and adequate staffing with medications handled appropriately, and no deficiencies cited.
    15 May 2024Complaint
    Investigated the allegation that the roof was in disrepair. Found that a dining room roof leak led to meals being delivered to residents' rooms during repairs, and by the second visit the roof was repaired and the dining area was open.
    09 Feb 2024Inspection
    Identified a failure to submit a special incident report documenting late medication administration due to staffing conflicts.
    • Type B87211(a)(1)
    09 Feb 2024Complaint
    Found no evidence to support the allegation that cleaning was not adequate. Found no evidence to support the allegation that staff did not provide adequate food services.
    09 Feb 2024Complaint
    Investigated two allegations: medications were not administered as prescribed and a staff member lacked required training. Findings showed medications were given to all residents but late due to staffing conflicts, and training certificates showed staff were qualified.
    27 Jun 2023Inspection
    Identified a staff member working without the required criminal background clearance exemption since 2021, posing immediate risk to residents. Also found that a resident death was not reported to licensing.
    • Type A87355(e)(1)
    27 Jun 2023Complaint
    Investigated allegations about call pendants being in disrepair, medication management, emergency procedures during a blackout, and staff meeting residents' needs. Evidence did not support the claims.
    02 Jun 2023Inspection
    Identified that a staff member's criminal background clearance was not transferred to this site, creating potential health, safety, and resident rights risks. A civil penalty was assessed.
    • Type B87355(e)(2)
    • Type B1569.17(b)
    22 May 2023Inspection
    Observed overall safe conditions with no deficiencies cited.
    03 Mar 2023Complaint
    Investigated the allegation that staff prepared food for residents while infected with Staph; interviews and observations found no evidence of improper food handling.
    25 Jan 2023Complaint
    Observed clean rooms with no vermin, meals served on time with ample portions, timely laundry, and staff responsive to calls. A resident's passing was documented; the reported concerns lacked sufficient evidence to support any violation.
    13 Sept 2022Inspection
    Observed infection control measures in place with adequate PPE and cleaning protocols, and no deficiencies were cited.
    25 Jul 2022Inspection
    Found that a previously cited food-service deficiency was cleared. No further issues were identified.
    • Type B87555(b)(29)
    06 Jul 2022Inspection
    Identified violations of state regulations during a complaint investigation; broken food-service equipment was removed.
    • Type B87555(b)(29)
    • Type B87555(b)(27)
    01 Jul 2022Complaint
    Identified the kitchen as not clean or sanitary with appliances in disrepair and rodent droppings and dirty surfaces.
    • Type A87555(b)(29)
    • Type A87555(b)(27)
    12 May 2022Inspection
    Investigated a complaint during an unannounced visit and obtained signatures for amended reports.
    04 May 2022Inspection
    Verified staff were associated with the license during an unannounced visit; no deficiencies were cited.
    28 Apr 2022Complaint
    Identified pests in the kitchen with mouse droppings on floors, cutting boards, and storage areas, and floors not clean. Found ice cream left uncovered and not dated, and no on-site dietitian or documented visits from a dietitian.
    • Type A87555(b)(27)(b)
    • Type A87555(b)(9)(b)
    • Type A87555(b)(23)(b)
    • Type B87555(b)(17)(b)
    21 Mar 2022Complaint
    Investigated the pests and food poisoning allegations; interviews and records indicated no pest activity and no incidents of food poisoning.
    15 Mar 2022Inspection
    Investigated a complaint about resident care and staff interactions at a licensed care setting. An unannounced visit included interviews with staff and an administrator.
    15 Feb 2022Complaint
    Investigated the allegation that a refund was not issued; concluded there was insufficient evidence to prove the refund had not been issued.
    03 Nov 2021Complaint
    Investigated a complaint alleging failure to meet general food service requirements. Observed that expired food items were discarded and no deficiencies were cited.
    30 Jul 2021Inspection
    Observed infection control measures in place with no deficiencies cited.

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    Mirador Living is not affiliated with the owner or operator(s) of Chino Hills Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Chino Hills Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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