I placed my loved one here for memory care and overall I'm very pleased: compassionate, patient and bilingual staff, clean cozy rooms, fresh nutritious meals, excellent family communication, and engaging activities with safe outdoor grounds. Management and caregivers are responsive and preserve privacy, so my family has real peace of mind. It's not a luxury hotel, but it's a caring, well-run place I'd recommend.
Loved one of resident
Jul 2026
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Reviews
3.52·(40)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.3
Meals
3.3
Amenities
3.4
Value
2.0
Pros
Loving, affectionate caregivers
Attentive and patient staff
Bilingual staff available
Knowledgeable or helpful administration (insurance assistance)
Secure environment with freedom of movement
Outdoor patio and neat grounds
Engaging activities (games, music, karaoke, piano concert)
Three meals daily and snack times
Residents appear content, safe, or thriving (weight gain, improved hygiene)
Responsive and accessible staff
Clean, peaceful, and homey reports from some reviewers
Large common areas with comfortable seating
Staff members named and praised for dedication (e.g., Laura, Coco, Juan, Demitry)
Accommodating administration and good resident rapport
Affordable pricing for some families
Cons
Inexperienced or poorly trained caregivers
Poor caregiver quality and staff turnover
Improper grooming and hygiene of residents
Residents wearing others' clothes or missing personal items
Soiled pants and smells of urine reported
Use of restraints in wheelchairs
Agitation and behavioral management concerns
Dehydration and insufficient nutrition reported
Hospital transfers and ER visits
Facility cleanliness concerns and reports of dirty conditions
MRSA alleged to be untreated
Cold food and complaints about dining quality
Residents injured from falls
High out-of-pocket costs and lack of veterans benefits assistance for some
Caregivers eating during meals while residents roam
Rude or non-English-speaking staff and communication issues
Manager/administrator turnover and loss of praised staff
Allegations of dishonest staff or lack of owner accountability
Access or vendor-related irregularities (gifts required)
Mixed reports about facility appearance—run-down, dated, or depressing
Summary of reviews
Overall impression: The reviews for Mountain View Alzheimer's Center are strongly mixed, with a clear split between families who experienced attentive, loving care and those who encountered serious lapses in caregiving, cleanliness, and management. Positive reviews emphasize compassionate staff, a safe and engaging environment, and visible improvements in residents' well-being. Negative reviews raise substantial safety and quality concerns — including hygiene problems, possible infection control issues, inadequate nutrition, restraints, and fall-related injuries — that some families felt were severe enough to recommend against the facility.
Care quality and staffing: A recurring theme is the wide variability in caregiver competence and behavior. Several reviewers praise individual caregivers and named staff (Laura, Coco, Juan, Demitry) as loving, patient, and dedicated, describing hands-on affection (hugs, kisses), attentive daily care, and measurable positive outcomes for residents (weight gain, improved cleanliness and mood). At the same time, other reviewers report inexperienced or poor-quality caregiving, allegations of staff dishonesty, a nurse lacking a nursing degree replacing a previous nurse, and staff who do not speak English, creating communication and trust problems. There are also reports of caregivers engaging in inappropriate behavior such as eating during resident mealtimes while residents roam unsupervised. These contrasts point to inconsistency in staff training, supervision, and retention.
Resident health, safety, and clinical concerns: Several serious clinical and safety issues are mentioned. Reports include dehydration, insufficient nutrition, restraint use in wheelchairs, residents being transferred to the hospital or ER, falls that resulted in injury, and an allegation that MRSA was not treated. Grooming and hygiene are inconsistent — some families report residents arriving clean, bathed, and dressed, while others report soiled pants, missing or mixed-up clothing and blankets, and pervasive odors. The presence of restraint use and reports of agitation and behavioral incidents (including one resident who had been evicted from another facility for aggression) indicate challenges in managing complex dementia-related behaviors. These are important risk factors that potential families should evaluate closely and verify with the facility.
Facilities, cleanliness, and environment: Reviews about the physical environment are split. Many reviewers describe a homey, spacious, well-lit building with a large comfortable living room, neat grounds, patio access, and a generally peaceful atmosphere. Activities, outdoor space, and social interaction are frequently praised. Conversely, multiple reviewers report the facility is dirty or run-down, with bad smells (urine), old or damaged furniture, and an ER described as dirty. Some note that aesthetics are dated and that personal items can be lost or damaged in the communal environment. The conflicting accounts suggest that cleanliness and maintenance may vary over time or between different areas of the facility.
Dining, activities, and daily life: Positive feedback highlights engaging programming (games, music, karaoke, piano concerts), regular afternoon activities, three daily meals, and appealing snacks. Several families credit the activities and staff engagement with improved mood and socialization for residents. Negative comments focus on nutrition and meal quality: complaints of cold food, inadequate hydration, and situations where staff prioritized themselves (eating) over assisting residents during mealtime. These reports suggest that while activities are a strength, meal service consistency is a concern for some families.
Management, cost, and administration: Some reviewers commend administration for being accommodating, knowledgeable, and helpful with insurance questions, including assistance from the director. Others report issues with management stability (praise for an administrator no longer there), perceptions that the owner or management does not care, and a concerning allegation that access to the facility for vendors required gifts. Cost concerns were raised: one reviewer cited high out-of-pocket costs and lack of assistance with veterans' benefits. These mixed administrative reports reflect variability in leadership and operational procedures.
Notable patterns and recommendations based on reviews: The strongest pattern is inconsistency — families report both very positive care and serious negative incidents at the same facility. Recurrent specific issues include clothing and personal items being mixed up or lost, cleanliness/odor complaints, meal temperature and hydration problems, and safety incidents (falls, hospital transfers). Conversely, frequent positive notes relate to affectionate caregivers, engaging activities, outdoor space, and specific staff members who are highly valued by families.
Conclusion: The review set portrays Mountain View Alzheimer's Center as a facility with significant strengths (loving, engaged caregivers; activities; outdoor space; some responsive administration) and significant risks (inconsistent caregiving, hygiene and infection control concerns, nutritional and safety lapses). Because the reports are polarized, prospective families should verify current staffing, infection-control practices, fall-prevention measures, meal and hydration routines, and procedures for handling personal belongings. Asking for recent inspection reports, staff credentials, turnover rates, and the names of current nursing leadership may help reconcile the mixed experiences reflected in these reviews.
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Location
Mountain View Center is located at 715 W Baseline Rd, Claremont, CA, 91711.
About Mountain View Center
Mountain View Center sits in Claremont, California, and serves up to 40 residents with many types of care, so you'll find people living on their own with a little help, some who need daily support in assisted living, and others who stay for short-term nursing or rehabilitation, which makes it a place where people can enter at many stages and stay as their needs change, and the staff spend a lot of time helping each person get what fits them best, paying attention to how much support they want and how comfortable they are with getting help. The facility offers Short Term Care, Light In-Home Care, 24-hour oversight, and even Intensive In-Home options, and there's solid memory care here for people with Alzheimer's or dementia, and they also know how to look after folks with arthritis, cancer, depression, diabetes, heart disease, high blood pressure, incontinence, Parkinson's, and other conditions, and you'll find Hospice Care as an option too. Everything runs under the state license #197801605 for Residential Care for the Elderly, with a home-like approach meant for seniors who need long-term but non-acute care, and you get regular visits from doctors and even a medical director, so people can stay put for most of what they need, while staff check in around the clock and know what to do to keep everyone safe, secure, and as independent as they're able.
Rooms are private or semi-private, and they're furnished simply with sofas and easy chairs, in a way that feels lived in and restful, and everywhere you look there's clean, tidy space with friendly faces, staff, and residents chatting or sharing an activity, since daily life here includes things like meals cooked and served three times a day plus snacks, laundry and housekeeping, help with bathing and getting dressed, managing medicines, and aid with incontinence, so nobody's left without support, and there are also gardens where people can walk, secured outdoor spaces for fresh air, and a locked perimeter to keep anybody with memory troubles safe from wandering, even when someone tries to escape or tamper with openings, as staff are trained to handle all kinds of dementia-related behavior like aggression, sundowning, hallucinations, and stubbornness. The center tries to help each resident keep their abilities as long as possible-staff encourage walking, doing things for oneself, and participating in either timed activities or resident-run groups, and there's even a library and a salon for basic comforts, and families can stay involved in planning care and take part in educational support and dementia groups.
The staff are often described as compassionate, attentive, and patient, working hard to listen to what each person needs or prefers, matching people with medical and behavioral support, helping with bills or financial tasks, and making sure everyone sees the right doctors, as there's cooperation with local pharmacies like CVS and regular medical visits from outside professionals including Kaiser doctors, so the care is thorough and tries to bring peace of mind to families, especially when someone's health changes or more help is needed. Prices start at $2,550 per month and the website shows a map and reviews to help compare options. Memory Care is a big strength here, with extra help for dementia or Alzheimer's, including activities meant to reduce confusion and anxiety, and the center keeps a high staff-to-resident ratio to make sure needs don't fall through the cracks, and there's a strong belief in treating everyone with dignity, love, and respect, making Mountain View Center a steady choice for people needing a safe senior community focused on clear routines and gentle, dedicated support.
People often ask...
Mountain View Center offers assisted living and memory care.
There are 2 photos of Mountain View Center on Mirador.
The full address for this community is 715 W Baseline Rd, Claremont, CA 91711.
No, Mountain View Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated an allegation that staff prevented residents from accessing personal belongings; found some resident closets were locked without documented authorization.
Type B87468.1(a)(12)(13)(a)
17 Feb 2026Complaint
17 Feb 2026Complaint
Investigated an allegation that the center did not maintain liability insurance; records showed coverage was in effect during the period.
17 Feb 2026Complaint
17 Feb 2026Complaint
Found no evidence to support the claim that staff did not maintain cleanliness of resident rooms or failed to provide toilet paper, and found insufficient evidence of inadequate supervision resulting in falls.
23 Jan 2026Complaint
23 Jan 2026Complaint
Investigated allegation that staff prevented residents from accessing personal belongings. Observed locked closets and lack of written authorization for restrictions, with interviews showing inconsistent access and no clear policy.
Type B87468.2(a)(6)(a)
03 Nov 2025Complaint
03 Nov 2025Complaint
Investigated allegations that staff forced residents to wear bibs and that proper hand hygiene procedures were not followed during care.
Type B87468.1(a)(2)
26 Aug 2025Inspection
26 Aug 2025Inspection
Identified bathroom #8 hot water at 123°F, posing an immediate health and safety risk to residents. Also observed the signal system not powered on and incomplete staff training hours documentation and personnel records.
Type A87303(e)(2)
Type B87303(i)(1)(B)
Type B87412(c)(2)(D)
Type B1569.625(b)(2)
28 Jun 2025Complaint
28 Jun 2025Complaint
Investigated an allegation that staff did not seek medical attention for a resident in a timely manner.
Type A87468.2(a)(4)(a)
10 Dec 2024Complaint
10 Dec 2024Complaint
Investigated an allegation about liability insurance, overmedication, improper restraints, staff neglect resulting in a fall, and not feeding; found no preponderance of evidence to prove the allegations.
21 Nov 2024Complaint
21 Nov 2024Complaint
Investigated allegations of insurance issues, overmedication, improper restraints, staff neglect causing a fall, and not feeding a resident. Evidence did not establish violations.
01 Nov 2024Complaint
01 Nov 2024Complaint
Investigated an allegation of staff neglect after a resident fall, including failure to assess injuries, notify the administrator, and provide timely medical care or follow the fall plan.
Type A87468.2(a)(4)
Type A87465(a)(1)
11 Oct 2024Complaint
11 Oct 2024Complaint
Identified that due to staff neglect, a resident fell resulting in injury. Staff did not seek timely medical care and did not follow the resident's fall plan.
Type A87468.2(a)(4)
12 Sept 2024Complaint
12 Sept 2024Complaint
Investigated a resident fall resulting in injuries after staff did not assess the fall, did not seek timely medical care, and did not follow the fall plan.
Type A87458.2(a)(4)
Type A87468.2
27 Jul 2024Inspection
27 Jul 2024Inspection
Identified a torn outdoor canopy that posed a safety risk to residents.
Type B87303(a)
14 Mar 2024Complaint
14 Mar 2024Complaint
Investigated the allegation that staff neglect caused a resident to sustain severe burns and be hospitalized; found no evidence to support the allegation.
25 Jan 2024Complaint
25 Jan 2024Complaint
Investigated several allegations of staff misconduct toward residents, including pushing, pinching, stomping, foul language, leaving residents in the same clothing for a long period, discouraging reporting to law enforcement, and not serving a meal.
05 Dec 2023Inspection
05 Dec 2023Inspection
Verified the room pull-cord signal system now functions and the deficiency for non-operability was cleared.
04 Dec 2023Inspection
04 Dec 2023Inspection
Identified insufficient two-day perishables for the number of residents and missing annual medical assessment for a resident with dementia.
Type A87555(b)(26)
Type B87705(c)(5)
13 Nov 2023Complaint
13 Nov 2023Complaint
Investigated Allegations 1-6 involving bruising, medical care after a fall, ambulation-related rashes, communication with the responsible party, and safeguarding personal belongings; all were unsubstantiated.
21 Sept 2023Complaint
21 Sept 2023Complaint
Investigated allegations that staff did not distribute medication as prescribed, did not meet incontinence needs, and did not assist with showering.
01 Sept 2023Inspection
01 Sept 2023Inspection
Identified lack of liability insurance coverage and unsafe debris and unsecured items outside near the back building that could threaten safety.
Type A1569.605
Type ACCR87705(f)(1)
13 Jun 2023Inspection
13 Jun 2023Inspection
Conducted a case management visit to obtain signature for an amended 9099-D page related to a complaint; no deficiencies were cited.
16 May 2023Inspection
16 May 2023Inspection
Found that food was not protected against contamination and the resident call signal system was not operable.
Type B87555(b)(28)
Type B87303(i)(1)(B)
14 Feb 2023Complaint
14 Feb 2023Complaint
Investigated five allegations involving a resident. Evidence did not establish the allegations.
06 Feb 2023Complaint
06 Feb 2023Complaint
Investigated allegations included a scabies outbreak and failure to notify the resident's authorized representative about incidents. Additionally, concerns about a fall with bruising, tying a resident to a bed, and inadequate hygiene were reviewed.
Type B87411(a)
Type B87211(a)(1)(D)
01 Feb 2023Complaint
01 Feb 2023Complaint
Investigated an allegation that staff illegally evicted a resident and that supervision failed to prevent the resident from eloping.
Type B87224(a)
01 Feb 2023Inspection
01 Feb 2023Inspection
Identified that a resident's reappraisal for declining mental/health status was not updated, and staff observed changes but did not reassess.
Type B87463(a)
Type B87466
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated allegations of pressure injuries from neglect, delayed medical care, and unsafe transfers. Records and interviews did not establish evidence supporting these allegations.
20 Jan 2023Inspection
20 Jan 2023Inspection
Observed that five residents were receiving hospice care. The accusation was posted as required and accessible, and no health or safety concerns were observed during the visit.
29 Dec 2022Complaint
29 Dec 2022Complaint
Investigated a complaint about a scabies outbreak and several resident-care concerns; identified issues related to infection control and staffing adequacy.
Type B87411(a)
14 Nov 2022Complaint
14 Nov 2022Complaint
Investigated allegations that staff hit, yelled at, spoke inappropriately to, force-fed, or rough-handled residents. Interviews and observations yielded mixed accounts, with some residents and family reporting concerns while staff and administration denied the acts.
28 Oct 2022Inspection
28 Oct 2022Inspection
Identified a Special Incident alleging that one resident grabbed another resident on the breast; reviewed staff roster and resident files.
06 Oct 2022Inspection
06 Oct 2022Inspection
Identified safety and compliance deficiencies, including a non-operational signal system, expired staff certifications, improper posters and signage, and unsafe hot water temperatures.
Type A87303(i)(1)(B)
Type A87303(e)(3)
Type B87555(b)(16)
Type B87411(c)(1)
Type B87618(b)(3)(B)
Type B87468(c)(2)(A)
06 Oct 2022Inspection
06 Oct 2022Inspection
Observed a resident with cognitive impairment elope from the memory care area through an unlocked front door onto a busy street, creating an immediate safety hazard. Staff supervision and door security were not adequate to prevent the incident.
Type A87411(a)
Type A87468.2(a)(4)
16 Aug 2022Complaint
16 Aug 2022Complaint
Investigated the allegation that a resident sustained scabies while in care; evidence indicated the resident had dermatitis signs before admission and was diagnosed with scabies later, with no reports of scabies among staff or other residents.
16 Aug 2022Complaint
16 Aug 2022Complaint
Investigated allegations that staff did not report incidents to the authorized representative and that a resident had multiple falls. Reviewed records and interviewed staff; findings did not establish that either allegation occurred.
12 Aug 2022Complaint
12 Aug 2022Complaint
Investigated allegations that the provider did not report positive COVID-19 cases and scabies diagnoses to the licensing agency, and that staff rough-handled a resident, did not follow the care plan, caused pressure injuries through neglect, and used untrained staff to assist with medications.
Type B87211(a)(1)(D)
12 Jul 2022Complaint
12 Jul 2022Complaint
Investigated multiple complaints about care and safety, including emergency medical response, phone access, medication disposal, mold, and bed conditions. Evidence showed the bed concern had support, while the other allegations were not sufficiently supported.
Type B87307(a)(3)(A)
12 Jul 2022Inspection
12 Jul 2022Inspection
Observed that an accusation was posted and readily accessible. Reviewed documentation on locked perimeters and found no health or safety concerns.
08 Jun 2022Inspection
08 Jun 2022Inspection
Observed six residents in hospice care and that an accusation was posted as required; no health and safety concerns were observed.
26 May 2022Inspection
26 May 2022Inspection
Observed no health and safety concerns during a case management visit, and noted that the required accusation posting was in place.
11 May 2022Inspection
11 May 2022Inspection
Identified failure to disclose a written license action notice to residents, their representatives, and the local long-term care ombudsman within 10 days.
Type B1569.38(b)(1)
03 May 2022Complaint
03 May 2022Complaint
Investigated an allegation that terms of the license revocation were not followed. Found that the residents' responsible parties and the ombudsman were not notified in writing about the accusation, even though it was posted.
Type A1569.38(b)(1)
28 Apr 2022Inspection
28 Apr 2022Inspection
Identified failure to post licensing reports and disclose notices to residents, their responsible parties, and the ombudsman within 10 days. Civil penalties were assessed for the period.
Type B1569.38(b)(1)
21 Apr 2022Complaint
21 Apr 2022Complaint
Investigated a resident’s alleged unexplained injury and whether the authorized representative was informed. Investigated an allegation of staff restraint; evidence suggested no injury or notification problems, while issues with restraint were identified.
19 Apr 2022Complaint
19 Apr 2022Complaint
Investigated allegations of sexual misconduct by a resident toward others and exposure to scabies; interviews and records showed repeated inappropriate sexual actions by one resident and that a scabies outbreak was not reported to licensing.
Type A87468.1(a)(3)
Type B87411(a)
14 Apr 2022Inspection
14 Apr 2022Inspection
Identified that the required accusation notice was not posted at the start of the visit, and notification to residents, their representatives, and the local ombudsman remained pending.
Type B1569.38(b)(1)
03 Nov 2021Complaint
03 Nov 2021Complaint
Investigated allegations of abuse, staffing shortages, and hygiene concerns. Findings described residents tied with bedsheets, insufficient night staff, and lack of readily available hygiene supplies.
Type A87468.1(a)(3)
Type B87211(a)(1)(D)
Type B87608(a)(3)
Type B87411(a)
Type B87468.1(a)(2)
Type B87307(a)(3)(D)
Type B87415(a)(2)
03 Nov 2021Complaint
03 Nov 2021Complaint
Investigated allegations that a resident sexually assaulted other residents and that several residents had scabies, with failure to report to licensing.
Type A87468.1(a)(3)
Type B87211(a)(1)(D)
27 Oct 2021Complaint
27 Oct 2021Complaint
Investigated allegations that a resident had an unexplained injury and that staff did not notify the authorized representative, and that a Gerry chair was used to restrain the resident. Evidence showed no black eye and use of the chair without a physician order.
Type B87608(a)(3)
26 Oct 2021Complaint
26 Oct 2021Complaint
Investigated the allegation that a former staff member pushed a resident. Interviews with staff and residents did not provide evidence that the incident occurred or was witnessed.
30 Sept 2021Inspection
30 Sept 2021Inspection
Identified several health and safety concerns, including locked exterior gates without fire clearance approval, missing resident reappraisals, incomplete oxygen administration training records for staff, and bed rails not meeting requirements.
Type ACCR87705(l)(2)
Type BCCR87608(a)(5)(B)
Type BCCR87618(b)(5)
Type BCCR87705(c)(6)
16 Sept 2021Inspection
16 Sept 2021Inspection
Identified deficiencies in disaster planning and staff training, including an incomplete emergency plan, insufficient oxygen planning for residents, lack of annual staff training, no designated location for emergency vehicle keys, and missing emergency routes.
Type BHSC1569.695(a)(4)(B)
Type BHSC15969.695(a)(7)(F)
Type BHSC15969.695(b)
Type BHSC15969.695(f)(2)(B)
Type BHSC15969.695(a)(3)
01 Sept 2021Inspection
01 Sept 2021Inspection
Identified several health and safety deficiencies, including hot water temperatures outside allowed range in multiple bathrooms, medications not labeled and missing health screenings, missing compliance posters, a nonfunctional call system, and pest-related cleanliness concerns.
Type A87303(e)(2)
Type A87465(h)(4)
Type A87303(i)(1)(A)
Type A87465(a)(1)
Type B87303(a)
Type B87303(e)(5)
Type B87411(f)
Type B87468(c)(2)(A)
25 Aug 2021Inspection
25 Aug 2021Inspection
Conducted a case management visit to collect documents for 11 residents, including resident rosters, identification and emergency contact information, physician reports, and means of income.
27 Jul 2021Complaint
27 Jul 2021Complaint
Investigated the allegation that medical records were not provided to the authorized POA and that medications were not given as prescribed.
Type B87465(c)(2)
07 Feb 2021Complaint
07 Feb 2021Complaint
Investigated an illegal eviction allegation and found the administrator did not issue a required eviction notice and refused to readmit a resident after hospital discharge.
Type B87224(a)(4)
11 Sept 2020Inspection
11 Sept 2020Inspection
Identified ongoing efforts to follow COVID-19 public health guidelines, including mass testing for staff and residents, weekly reporting to health authorities, and regular teleconferences for oversight, with licensing staff providing ongoing support.
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Mirador Living is not affiliated with the owner or operator(s) of Mountain View Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Mountain View Center directly. There is no cost for this service. We are compensated by the community you select.
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