I moved my mom into this assisted living/memory-care community and have been very pleased - the facility is gorgeous, brand-new, immaculate and quiet, with a central courtyard, private outdoor spaces, in-building salon, gym and a lovely dining room. The staff are compassionate, attentive and professional (the director was proactive), meals are customizable, activities and on-site therapies have helped her mobility, and the move-in process was smooth; I recommend this as a comfortable, upscale place where residents are well cared for.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Spa
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.83·(59)
Overall rating
5
4
3
2
1
Care
3.2
Staff
3.7
Meals
3.1
Amenities
4.4
Value
2.4
Pros
New, well-maintained and attractive facility
Clean, immaculate common areas
Respectful and personable caregiving staff
Attentive nurses and aides
Skilled physical and occupational therapy services
Engaging activities program and enthusiastic activities director
On-site wellness services and nurse practitioner availability
Varied dining menu with occasional high-quality meals
Strong maintenance and grounds upkeep
Wide amenity set (salon, gym, store, courtyards)
Concierge-style service and customizable meal options
Family-like community atmosphere
Cons
Inconsistent staffing levels and high caregiver turnover
Unreliable call/pendant response system
Variability in dining quality and kitchen staffing instability
Gaps in medication-administration controls
Inconsistent communication and billing transparency
Sanitation concerns in some dining and utensil practices
Management inconsistency and uneven leadership responsiveness
Limited suitability for residents with higher acuity needs
Rigid transfer/eviction policies and limited flexibility
Inconsistent staff training and competency
Summary of reviews
Overall impression is mixed: many reviewers praise Oakmont of El Dorado Hills for its new, attractive campus, well-kept grounds and extensive amenities, while others describe operational and clinical inconsistencies that affect family confidence. The facility's strengths include a clean, hotel-like environment, active programming, on-site wellness resources and therapy services, and a number of staff members who are described as compassionate, personable and attentive. These attributes support independence and a high-quality experience for residents who require lower to moderate levels of care.
Care and staff: Reviewer input on caregiving is polarized. Numerous accounts highlight attentive nurses, aides who know residents by name, and effective physical and occupational therapy that contributed to measurable mobility improvements. At the same time, persistent themes include understaffing, high turnover among caregivers and kitchen staff, staff no-shows, and gaps in training. These operational weaknesses have been linked to delayed response times, unaddressed needs on shift, and uneven competence on the floor. A few isolated but serious accounts describe medication-management failures (including anticoagulant administration) that resulted in hospitalization; these reports point to the need for stronger pharmacy/medication controls and family notification processes.
Dining and services: Dining experiences range from highly positive (noted daily specials, well-presented meals and specialty offerings) to inconsistent and occasionally unacceptable. Reviewers frequently describe a decline in meal quality tied to chef turnover and service variability: examples include overcooked or poorly seasoned dishes and uneven portioning. There are also sanitation concerns noted in some dining-area practices and utensil cleanliness. On the positive side, customizable meals and concierge-style options were appreciated by many families.
Activities and amenities: The activities program and communal life are consistently cited as strong points. An enthusiastic activities director, regular entertainment, wellness classes, art rooms and social events contribute to resident engagement. The facility's physical features — salon, gym, store, private gardens and central courtyards — are often described as attractive and supportive of social life and independence, particularly for residents who do not require high-acuity medical oversight.
Management, communication and billing: Experiences with leadership and administration are mixed. Some reviewers praised proactive directors and smooth move-in processes; others described inconsistent leadership, delayed communications (including with external agencies), unclear level-of-care charges, sudden price increases, and challenges obtaining refunds. There are also reports of rigid transfer or eviction decisions and limited flexibility during care transitions, which families found costly and stressful. These patterns suggest uneven corporate oversight and the need for clearer billing transparency, family communication protocols and escalation pathways.
Notable patterns and suitability: Oakmont of El Dorado Hills appears well suited to independent and low–moderate care residents who value amenities, social programming and therapy services. However, repeated themes — inconsistent staffing, sporadic dining quality, concerns about medication controls, and variable management responsiveness — suggest caution for families seeking a setting for residents with higher medical or supervision needs. Prospective residents and families should request recent staffing ratios, medication-safety protocols, sample menus and documented escalation/transfer policies as part of their decision process.
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Location
Oakmont of El Dorado Hills is located at 2020 Town Ctr W Wy, El Dorado Hills, CA, 95762.
About Oakmont of El Dorado Hills
Oakmont of El Dorado Hills is a senior living community for adults aged 55 and over, set on a lush campus with lovely grounds, scenic views, and resident gardens where folks can enjoy the outdoors, and you'll find both studio apartments and two-bedroom options, with some single room and semi-private units available, all in clean and welcoming buildings, and when you walk in you might notice the lobby or one of the comfortable common areas and lounge spaces, or even the private movie theater where residents can catch a show, and there's a bistro for dining and industry-renowned food, with menus that include things like salmon, plus vegetarian choices to fit various needs, and a skilled culinary team prepares meals for breakfast, lunch, and dinner. The place has independent living for those folks who are healthy and want an active and social life, assisted living with support for daily tasks but still allowing for independence, and memory care for residents dealing with Alzheimer's or dementia, including dedicated staff, individual care plans, and activities for cognitive health. Oakmont also provides nursing home services and options for those who need more help, and it's a continuing care retirement community, offering different levels of care on the same campus, so people can stay even if their needs change.
Residents have access to a fitness center with seating arranged for group wellness classes, a beauty parlor and salon on site, and there's a wellness center with a full-time nurse present all hours of the day and night to help with medical needs. The grounds offer space for gardening and outdoor activities, and inside there are rooms for activities like art, music, shows, and even art classes or art shows that residents can take part in, while spiritual support is available both on site and off site through devotional services. Oakmont of El Dorado Hills is licensed by the state, with regular checks on its status, and staff are trained, known for being friendly, and happy to help residents as needed. Both assisted living and independent living residents have plenty of amenities and can join activities on site or go on outings, and there are resources like caregiver support, wellness services, home care with non-medical help, and a range of floor plans called Acacia, Alder, Cypress, Elm, and Madrone, each with spacious layouts, and a model bedroom featuring a queen bed for families to see. This is a place that tries to balance comfort, support, safety, and a warm community atmosphere, aiming to give seniors a safe and meaningful day-to-day life, whether they need just a little help or a lot of care.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Oakmont of El Dorado Hills offers competitive pricing, with rates starting at a cost of $3,995 per month.
Oakmont of El Dorado Hills offers independent living, assisted living, and memory care.
There are 52 photos of Oakmont of El Dorado Hills on Mirador.
Yes, Oakmont of El Dorado Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 2020 Town Ctr W Wy, El Dorado Hills, CA 95762.
No, Oakmont of El Dorado Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found no health or safety violations observed; resident and staff records contained the required paperwork, and safety measures including food storage and emergency equipment were in compliance.
27 Apr 2026Complaint
27 Apr 2026Complaint
Found no evidence to support the allegation that staff mishandled residents' medications, failed to timely respond to alerts, or provided inadequate food service.
27 Apr 2026Complaint
27 Apr 2026Complaint
Investigated the allegation that medications were not properly dispensed, medication logs were not properly maintained, medications were accessible to residents, and a resident was left soiled; findings did not support these allegations.
03 Mar 2026Complaint
03 Mar 2026Complaint
Investigated the allegation that staff did not provide medical attention to a resident in a timely manner and the allegation that staff did not follow a resident's care plan.
24 Nov 2025Complaint
24 Nov 2025Complaint
Investigated complaints about medication handling, food service, and grounds maintenance. Found no evidence of medication errors, adequate food service, and clean, well-maintained grounds.
22 Oct 2025Inspection
22 Oct 2025Inspection
Identified updated fall protocols and fall mitigation efforts; no deficiencies cited.
26 Aug 2025Complaint
26 Aug 2025Complaint
Investigated the allegation of malodor and determined it unfounded.
26 Aug 2025Complaint
26 Aug 2025Complaint
Investigated the allegation that medications were not administered as prescribed, and the allegations that staff were understaffed, the environment was not kept clean, the laundry machine was in disrepair, and call pendants were not working, and found no evidence to support them.
17 Jun 2025Inspection
17 Jun 2025Inspection
Found no health or safety violations during the visit.
17 Jun 2025Complaint
17 Jun 2025Complaint
Investigated whether staff did not ensure the door operated properly. Observed the wheelchair activation button doesn't always catch, but the door opens when pressed and other doors function, and evidence did not show the allegation occurred.
17 Jun 2025Complaint
17 Jun 2025Complaint
Identified that universal precautions were followed when a rash appeared, with PPE used and staff informed. The allegation that staff did not follow universal precautions was unfounded.
17 Jun 2025Complaint
17 Jun 2025Complaint
Investigated four allegations—call button response, residents' freedom of movement, hot water delivery, and timely mail delivery—and found no evidence to support them.
12 May 2025Complaint
12 May 2025Complaint
Found the allegations about delayed staff response, pendant disrepair, odor, failure to notify a resident’s representative, and untimely meals unfounded; interviews and observations indicated timely responses and clean conditions.
12 May 2025Complaint
12 May 2025Complaint
Investigated two complaints about medication handling and about staff comments. Found insufficient evidence to support either allegation.
12 May 2025Complaint
12 May 2025Complaint
Found that the death occurred due to natural causes with hospice involved and a family member present at the time. Found that there were enough staff to meet residents’ needs and that staff sought timely medical attention according to protocol.
08 Apr 2025Complaint
08 Apr 2025Complaint
Investigated a complaint about supervision and falls that led to a resident sustaining a fractured clavicle and multiple falls, with no documented personalized fall-intervention plan. A refund-related allegation was determined not to be supported.
Type A87463(i)
Type A87468.2(a)(4)
05 Mar 2025Complaint
05 Mar 2025Complaint
Investigated allegations about call pendant operability, response times, resident comfort, cleanliness, sanitary food service, adequacy of food, mail delivery, and a death.
21 Jan 2025Complaint
21 Jan 2025Complaint
Investigated the allegation that residents contracted an illness of unknown origin. Found a stomach bug outbreak lasting 24-48 hours, with universal precautions followed and infection-control measures in place; the allegation was unfounded.
21 Jan 2025Complaint
21 Jan 2025Complaint
Investigated two allegations and found them unfounded: financial abuse of a resident and inadequate feeding.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated the complaint and determined the allegations were unfounded.
26 Nov 2024Complaint
26 Nov 2024Complaint
Identified that residents' hygiene needs were met by staff and the environment remained clean; the allegations were unfounded.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated an allegation of staff medication errors and found insufficient evidence of errors.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated the allegation of financial abuse by staff. Interviews and observations showed that the Resident Council created a winter fund for frontline workers, staff were not involved, participation by residents was voluntary, and the allegation was unfounded.
26 Nov 2024Complaint
26 Nov 2024Complaint
Concluded that there was insufficient evidence of medication errors and that universal precautions were followed.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated the allegation that staff did not prevent abuse between residents and found it unfounded.
26 Nov 2024Complaint
26 Nov 2024Complaint
Concluded that the specific allegations regarding cleanliness, adequate food service, and COVID precautions were unfounded at the site.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated allegations that staff slept during the evening shift and left residents unattended or soiled; found no regulatory violations.
Type A87451(a)(2)
01 Jul 2024Inspection
01 Jul 2024Inspection
Observed that resident and staff records contained required paperwork, safety measures were in place, and no health or safety violations were observed.
03 Jun 2024Inspection
03 Jun 2024Inspection
Investigated an incident in which a resident choked during dinner, responders provided emergency assistance, and the resident died; no citations were issued.
01 May 2024Complaint
01 May 2024Complaint
Investigated an allegation that staff did not respond promptly to call buttons and did not provide adequate nighttime supervision or toileting assistance; found no evidence to support these concerns.
08 Nov 2023Complaint
08 Nov 2023Complaint
Found that the five specific allegations—medication records maintenance, timely treatment for a resident, following the care plan, charges for services not provided, and communication with the resident's responsible party—were unfounded.
30 Oct 2023Complaint
30 Oct 2023Complaint
Investigated multiple allegations about diet, care plans, wandering supervision, call system, hygiene, dental care, bathroom cleanliness, toileting, and laundering; all were found unfounded.
11 Oct 2023Complaint
11 Oct 2023Complaint
Investigated allegations that residents were left in soiled diapers, did not receive showers, and call bells were not answered promptly; all were unfounded.
11 Oct 2023Complaint
11 Oct 2023Complaint
Identified that a resident received an antibiotic due to a pharmacy labeling error. The medication was stopped after discovery and no adverse effects occurred; the allegation was unfounded.
18 Jul 2023Inspection
18 Jul 2023Inspection
Observed that resident and staff files contained required paperwork, safety measures were in place, and food storage met requirements; no health or safety violations were observed.
28 Dec 2022Complaint
28 Dec 2022Complaint
Investigated an allegation that a resident's property stolen or lost was not reimbursed or replaced at its current value. A one-month rent refund was later provided and the issue was resolved through an agreement with the resident.
11 Aug 2022Complaint
11 Aug 2022Complaint
Identified a medication administration error for a resident in August 2021 and a discrepancy between a physician-ordered medication and its PRN designation.
Type A87456(c)
11 Aug 2022Complaint
11 Aug 2022Complaint
Identified that a resident's needs and care plan were not met from August 2021 through March 2022 due to an incorrect initial assessment; a March 2022 reassessment corrected the needs.
Type A87506(C)(1)
11 Aug 2022Inspection
11 Aug 2022Inspection
Found no deficiencies observed or cited during the visit.
04 Mar 2022Complaint
04 Mar 2022Complaint
Investigated the allegation that staff did not allow family visitation; the finding was unfounded.
17 Feb 2022Complaint
17 Feb 2022Complaint
Investigated an allegation that staff did not follow a doctor's orders, resulting in about a two-week delay in treatment for a resident. The allegation was supported by witness statements.
Type A87465(a)(2)
17 Feb 2022Complaint
17 Feb 2022Complaint
Investigated an allegation that staff did not keep a resident's medical condition confidential. A resident overheard staff discussing her medical condition outside her apartment door, which appeared to occur during routine duties.
14 Feb 2022Complaint
14 Feb 2022Complaint
Identified concerns about medication management, but documentation reviewed showed no conclusive evidence supporting the concerns and medication administration records were in order.
12 Jan 2022Complaint
12 Jan 2022Complaint
Investigated a complaint about call-light response, meal timing, food quality, and resident hygiene; all allegations were unsubstantiated.
17 Dec 2021Inspection
17 Dec 2021Inspection
Reviewed admission agreement documents, unusual incident reports, and LIC 9060s related to a previous complaint.
29 Nov 2021Complaint
29 Nov 2021Complaint
Investigated an allegation that resident personal property wasn't safeguarded. Noted ongoing thefts and a police report related to the incident.
Type B87218(a)(2)
Type B1569.153
19 Oct 2021Inspection
19 Oct 2021Inspection
Identified a deficiency from a prior complaint. The required remedy was not submitted by the due date, and a civil penalty was issued.
Type B87303(a)
11 Oct 2021Complaint
11 Oct 2021Complaint
Identified that a resident's wheelchair went missing and a resident's room was not kept clean or sanitized.
Type B87217(b)
Type B87303(a)
05 Oct 2021Complaint
05 Oct 2021Complaint
Identified evidence that a resident did not receive proper hygiene care, including uncut toenails and unbrushed teeth.
Type B87466
13 Sept 2021Inspection
13 Sept 2021Inspection
Observed an unannounced annual visit focusing on infection control; confirmed all required caregiver background checks were cleared, and two technical violations were issued.
30 Jul 2021Complaint
30 Jul 2021Complaint
Investigated allegations that a resident was severely dehydrated while in care and that visitation rights were restricted, reviewing medical records, assessments, and interviews.
Type A87464(d)
Type B87468.1(a)(11)
18 May 2021Complaint
18 May 2021Complaint
Found no evidence that staff failed to provide adequate food service, meet bathing needs, meet overall care needs, or administer medications as prescribed.
14 May 2021Complaint
14 May 2021Complaint
Identified that medication management was not provided timely by staff, and a staff member was terminated for repeated medication errors.
Type A87465(a)(5)
24 Feb 2021Inspection
24 Feb 2021Inspection
Found compliance with emergency planning requirements based on the reviewed documents. Noted an allegation that a staff member wore a mask under the chin while talking to others.
19 Oct 2020Complaint
19 Oct 2020Complaint
Found the allegation of illegal eviction unfounded after reviewing records and interviewing staff, a resident, and a witness; the resident’s care needs increased, requiring more staff and equipment, and the eviction letter contained the required language.
10 Aug 2020Inspection
10 Aug 2020Inspection
Confirmed fire clearance, adequate staffing, and safety precautions in place for 88 residents ages 60 and over, with approval for up to 129 residents with specific mobility needs.
07 May 2020Inspection
07 May 2020Inspection
Confirmed understanding of various operational, staff, and program policies during inspection.
03 Mar 2020Inspection
03 Mar 2020Inspection
Confirmed closure of an exemption case regarding an individual who is no longer associated with the facility and is not working.
30 Jan 2020Complaint
30 Jan 2020Complaint
Found that staff did not properly report resident's major change of behavior to authorized representative.
23 Jan 2020Inspection
23 Jan 2020Inspection
Confirmed approval of conditional exemption based on conditions outlined in the CBCB 4.01 document.
23 Dec 2019Inspection
23 Dec 2019Inspection
Found a personal rights violation of a resident by a staff member.
Type B87468.1
05 Dec 2019Inspection
05 Dec 2019Inspection
Identified incident involving staff member blocking resident from leaving apartment until changing clothes.
Type B87468.1
28 Oct 2019Inspection
28 Oct 2019Inspection
Visited facility accommodating residents evacuated due to fire, found no deficiencies during inspection.
24 Oct 2019Inspection
24 Oct 2019Inspection
Identified failure to complete required background check; individual not permitted on premises or to have contact with clients without criminal record clearance.
23 Oct 2019Inspection
23 Oct 2019Inspection
Found that an individual did not comply with background check requirements, indicating a need for further clearance before access to the premises.
22 Oct 2019Inspection
22 Oct 2019Inspection
Incident reports were not attached to the submitted form, causing confusion about involvement of a staff member; clarification revealed the incident involved two residents, not staff. No deficiencies were found during the visit.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Oakmont of El Dorado Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Oakmont of El Dorado Hills directly. There is no cost for this service. We are compensated by the community you select.
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