Fullerton Plaza Guest Homes

    3931 Madonna Drive, Fullerton, CA, 92835
    3.7 · 6 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Excellent care but administrative shortcomings

    My mom lived here 4.5 years and, overall, did extremely well - nursing care was high quality, nurses visited regularly, staff were patient, safety-focused and reassuring, and meals were tailored to her preferences and enjoyable. She had a clean private room (twin bed, sliding door to the backyard, TV), and staff helped with hospice transition (Kaiser hospice staff were decent). That said, administration was poor and sometimes unresponsive, the place felt sterile/cold (cold crusty sandwiches were a thing), COVID restrictions limited outdoor time and activities, and caregiver access was occasionally denied - no refunds. I highly recommend this facility if excellent hands-on care and safety matter most, but it's not a good fit if you want a warm, well-run administration.

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    Amenities

    3.67 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.3
    • Meals

      3.3
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of Fullerton Plaza Guest Homes

    About Fullerton Plaza Guest Homes

    Fullerton Plaza Guest Homes sits as a small residential care home that folks usually call a board and care home or residential assisted living, and you'll find it in either Fullerton or Brea, California, depending on the way the directory lists it, but the license number 306005247 is the one to look for. This place holds no more than 6 residents at a time, which means it's more personal and closer to a regular house compared to bigger assisted living facilities. Since January 8, 2017, Fullerton Plaza has been providing assisted living and memory care in a home-like setting with both private and shared rooms, some with private bathrooms, and most rooms come fully furnished with kitchens, air conditioning, cable TV, telephone, and internet included, so residents don't have to worry about the simple comforts. The staff offers help with daily activities such as bathing, dressing, and mobility, along with medication management, 24-hour supervision, and help arranging rides to doctor visits when needed, and they handle housekeeping, laundry, meals, and organic ingredients for those who care about what goes in their food. Safety gets special attention with door alarms and a central security system, and the home encourages independence while always making sure caregivers are close by if residents need anything, whether it's an emergency or just little things like help walking or managing personal care. Residents have a chance to join group activities or enjoy quiet time, and the community usually hosts social events to keep everyone engaged. There's an average rating of 4.7 out of 10 from reviews, which means some folks are happy and some see room for improvement, so it pays to visit and decide for yourself if it fits your needs. Fullerton Plaza offers care options for seniors at different stages, including those with memory care needs or those who need help with incontinence, and the staff includes folks experienced in nursing and caregiving, suited to provide basic health supervision and help with long-term needs. The place gets listed as a Residential Care Home for the Elderly (RCFE), and its small size allows residents to feel more like they're living in a house rather than a big facility, making it a choice for seniors who value both independence and the presence of support when needed.

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