I placed my loved one in the memory care unit and I'm very pleased. The staff are friendly, professional and attentive, the director is accessible and caring, and communication with family and health professionals is excellent. The facility is very clean, rooms are cleaned daily, laundry is handled, food and snacks are enjoyable, and medications and podiatry are well managed. It's welcoming, affordable, and a great value - I recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.83·(6)
Overall rating
5
4
3
2
1
Care
3.0
Staff
3.5
Meals
4.0
Amenities
3.0
Value
4.5
Pros
Friendly, conscientious caregiving staff
Accessible, caring administrator and director
Clean, well-maintained living spaces
Daily room cleaning
Well-managed medication administration
On-site podiatry services
Acceptable and often enjoyable dining with snacks
Good communication with families and health professionals
Straightforward, easy move-in process
Affordable pricing and perceived value
Comfortable memory-care environment
Welcoming community atmosphere and compatible roommate placements
Cons
Inconsistent administrative leadership and follow-through
Chronic understaffing affecting supervision and response times
Gaps in fall-prevention and resident supervision practices
Variability in care quality across shifts or units
Occasional lapses in documentation and paperwork procedures
Limited amenities and activity options compared with higher-cost facilities
Summary of reviews
Palm Retirement Center presents a mixed but actionable profile. On the positive side, families and visitors frequently describe the direct-care team as friendly, conscientious and attentive; reviewers point to an accessible, caring administrator and director that help with move-in and family communication. Routine supports such as daily room cleaning, on-site podiatry, and well-managed medication administration are cited as strengths. Dining is generally described as acceptable and often enjoyable, with available snacks, and the community is viewed as welcoming and affordable compared with higher-cost alternatives. Memory-care residents are described as comfortable in that unit, and compatible roommate placements contribute to a pleasant day-to-day environment for some residents.
Despite those strengths, there are consistent operational concerns that prospective families should weigh. Staffing levels and distribution appear variable; several accounts describe times when staffing was thin, which reviewers associate with delayed assistance and insufficient supervision. Those staffing patterns have been linked to safety events, including falls, which highlights gaps in fall-prevention and supervision practices that the facility should address. Reviewers also point to inconsistent administrative leadership and uneven follow-through on management tasks, including paperwork and other documentation processes, creating variability in the family experience and continuity of care.
The facility’s amenities and activities are more modest than those offered by higher-priced providers. For prospective residents who prioritize robust recreational programming or extensive campus features, Palm Retirement Center may feel limited. Conversely, for families seeking an affordable, community-oriented option with attentive frontline staff, basic clinical supports, and generally acceptable dining, the center may offer good value.
In summary, the center’s principal strengths are its caregiving staff, cleanliness, medication management, and affordability. The primary risks are operational: inconsistent leadership, staffing shortages affecting supervision and response, and procedural/documentation gaps. Prospective residents and families should consider touring the memory-care and general units, asking specific questions about staffing ratios and fall-prevention protocols, and clarifying administrative communication processes before deciding.
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Location
Palm Retirement Center is located at 312 N Roosevelt Ave., Fullerton, California, 92832.
About Palm Retirement Center
Palm Retirement Center sits at 312 N Roosevelt Ave. in Fullerton, CA and serves both Orange County and Los Angeles County as a licensed senior living community with a licensed capacity of up to 144 residents, offering assisted living and memory care for older adults who might need help with daily living or who have dementia or Alzheimer's disease, and the community takes its time to understand every resident's needs, making sure there's a detailed care plan with help for bathing, dressing, transferring, and managing medications along with round-the-clock assistance and health checks, and there's a 24-hour call system so help is always close by, with staff trained in caring for both physical and emotional health, and a dedicated Memory Care unit with therapies aimed at keeping residents safe and supported, reducing confusion and preventing wandering. Pricing starts at $3,000 per month for shared rooms plus the cost of care, there's an entry fee of $500, and the community provides budget-friendly choices with shared or private rooms, all cleaned regularly, each with their own private bathroom, kitchenettes, cable TV, Wi-Fi, telephone, air-conditioning, and furnished if needed, so there's little to worry about with housework, cooking, or fixing things. Staff cooks meals from organic ingredients, with a dining room, a chef preparing food for all-day dining, and special diets like diabetic or allergy-sensitive plans, making sure everyone has something healthy to eat, and snacks are available too. For those who need a short-term break, there's respite care, and there's help arranging appointments, with transportation to doctors when needed, as well as laundry and move-in help, and a social service department for assisted living medical waivers. Residents get to enjoy a full life with a daily routine built around movement, music, and group activities, plus there's plenty of places to relax, from well-kept walking paths, game and fitness rooms, a library, a movie theater, and salon and spa spaces, with scheduled events, classes, and outings to keep minds and bodies active, and the community encourages residents to keep as much of their independence as possible, making sure they feel both safe and respected. Palm Retirement Center also puts a focus on social life, friendship, and family visits, and staff aim to promote both dignity and well-being by getting to know each person and matching care to what they need, and anyone interested can set up a tour, which gives an honest look at rooms, dining, activities, and day-to-day life.
People often ask...
Palm Retirement Center offers competitive pricing, with rates starting at a cost of $5,928 per month.
Palm Retirement Center offers assisted living and memory care.
There are 8 photos of Palm Retirement Center on Mirador.
The full address for this community is 312 N Roosevelt Ave., Fullerton, California 92832.
No, Palm Retirement Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated allegations of mismanaging toileting supplies, leaving a resident in soiled bedding for an extended period, and rough handling; these were deemed unsubstantiated.
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated a complaint about falls and resident care; found no deficiencies.
21 Apr 2026Complaint
21 Apr 2026Complaint
Investigated a resident-on-resident sexual assault allegation and a medication administration issue; found the allegations unfounded.
20 Apr 2026Complaint
20 Apr 2026Complaint
Investigated a scabies outbreak allegation; found that prescribed scabies treatment was not administered or documented and the incident was not reported to licensing.
Type B87211(a)(1)
Type B87464(f)(1)(f)
25 Mar 2026Complaint
25 Mar 2026Complaint
Investigated a complaint alleging staff made inappropriate comments toward a resident, failed to provide the resident with requested documents, did not ensure the resident was bathed, and failed to administer medications as prescribed.
08 Mar 2026Complaint
08 Mar 2026Complaint
Investigated an allegation that a resident was not prevented from wandering while in care. The resident no longer lived at the location, which closed and reopened under new management, and information about events from 2022 is not available; staff at the new location did not remember the resident or the situation.
25 Feb 2026Complaint
25 Feb 2026Complaint
Investigated allegations that residents were overmedicated, medications were not administered according to physician's orders, and residents did not have a sufficient amount of food; all three were unsubstantiated.
11 Feb 2026Inspection
11 Feb 2026Inspection
Observed compliance with licensing requirements; no deficiencies identified.
04 Feb 2026Complaint
04 Feb 2026Complaint
Investigated the allegation that staff did not keep the premises free of insects; no cockroaches were observed during inspection, though some residents reported sightings and pest-control reports showed no activity.
30 Dec 2025Complaint
30 Dec 2025Complaint
Investigated an allegation that staff spoke to a resident in an inappropriate manner. Reviewed whether staff did not tend to a resident's unwitnessed fall in a timely fashion.
Type B87468.1(a)(1)
29 Dec 2025Inspection
29 Dec 2025Inspection
Identified an amendment to a complaint control number during case management.
24 Dec 2025Complaint
24 Dec 2025Complaint
Found that the rate increase notice was issued 60 days prior, not meeting the 90-day requirement, and it did not include a description of the additional costs.
Type B1569.655(a)
02 Nov 2025Complaint
02 Nov 2025Complaint
Investigated a complaint that staff did not assist a resident and were rude. The operation had closed and reopened with new management, and information from 2022 wasn't available.
07 Sept 2025Complaint
07 Sept 2025Complaint
Investigated allegations that staff did not separate a resident with an illness and that meals were inappropriate, and that non-slip mats were missing in bathtubs/showers. The resident no longer lived at the site after it closed and reopened with new management, and information about events from 2021 is unavailable; the non-slip-mat allegation was not supported.
03 Aug 2025Complaint
03 Aug 2025Complaint
Investigated an allegation that staff physically abused residents. Due to closure, a change in management, and unavailable records, the department could not confirm or deny the incident.
24 Jul 2025Inspection
24 Jul 2025Inspection
Investigated a prior complaint during an unannounced case management visit.
21 Jul 2025Complaint
21 Jul 2025Complaint
Investigated an allegation that a resident was overcharged by $22.58 for basic services and not refunded. Found the billing did not follow the prorating rule in the admission agreement, and the resident was entitled to a $22.58 credit on the outstanding balance.
Type B87507(f)
18 Jul 2025Inspection
18 Jul 2025Inspection
Identified a failure to report a COVID-19 outbreak to the licensing agency within 24 hours, despite the outbreak infecting 8 of 107 residents and being reported to public health.
Type B87211(a)(2)
18 Jul 2025Complaint
18 Jul 2025Complaint
Investigated a complaint about bedding and a mattress odor; mattresses were temporarily placed in a resident room during renovations and later removed, with that room unoccupied, and the odor issue could not be substantiated.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated the allegation that proper notification for a rate increase was not issued and that an eviction notice was unlawful. The findings showed the rate increase notice was properly given and the eviction notice complied with requirements.
09 Jun 2025Complaint
09 Jun 2025Complaint
Investigated the allegation that staff did not ensure residents' mail arrived unopened in a timely manner; found unfounded.
21 May 2025Complaint
21 May 2025Complaint
Investigated the allegation that staff did not provide a resident's belongings after the resident left; found the allegation unfounded.
09 Apr 2025Complaint
09 Apr 2025Complaint
Investigated complaints; found a resident self-administers insulin per physician order, there were diet documentation gaps and a non-working telephone on the second floor, and interviews did not corroborate that residents were left unattended.
Type B87628(4)
Type B87555(b)(7)
Type B87303(a)
27 Mar 2025Complaint
27 Mar 2025Complaint
Investigated an allegation that a resident received an unlawful eviction after a rent-rate increase with insufficient notice.
Type B87224(a)(1)
Type B1569.655(a)
26 Mar 2025Complaint
26 Mar 2025Complaint
Investigated a complaint alleging medication mismanagement and that residents were not seen by their own physicians. Interviews and records did not support the allegations.
03 Mar 2025Inspection
03 Mar 2025Inspection
Observed adequate safety systems, stocked supplies, and current resident and employee records; no deficiencies cited.
21 Feb 2025Complaint
21 Feb 2025Complaint
Investigated a bed bug infestation allegation at the center; found no bed bugs present and records showed pest control inspections and staff responded to reports.
29 Jan 2025Complaint
29 Jan 2025Complaint
Investigated an allegation that staff mismanaged residents' medications and found multiple MAR entries showing unadministered or unrefilled doses.
Type A1569.2(c)
08 May 2024Inspection
08 May 2024Inspection
Identified a missing smoke detector in one bedroom and incomplete staff training records in ten staff files.
Type B87412C
Type B87303A
29 Apr 2024Complaint
29 Apr 2024Complaint
Investigated an intimidation allegation and an allegation that residents' needs were not being met; interviews and observations indicated the allegations had no sufficient evidence to support them.
03 Apr 2024Complaint
03 Apr 2024Complaint
Investigated an allegation that a resident was refused back after hospitalization... records showed the resident was discharged back and returned without issues.
19 Mar 2024Inspection
19 Mar 2024Inspection
Identified an incident where a resident reportedly touched another resident in the hallway; one resident was sent for a psychiatric evaluation and staff notified authorities, while the other resident, who could not be fully interviewed due to a language barrier, was limited in communication.
08 Feb 2024Inspection
08 Feb 2024Inspection
Identified that a resident's room was changed without the required 30-day written notice, and belongings were relocated without notice.
Type B87468.2(a)(16)
08 Feb 2024Complaint
08 Feb 2024Complaint
Investigated allegation that staff did not provide adequate notice of rate change.
31 Jan 2024Complaint
31 Jan 2024Complaint
Investigated the allegation that staff did not answer the facility phone; checks showed the phone was answered on multiple occasions.
18 Oct 2023Inspection
18 Oct 2023Inspection
Concluded an unannounced collateral visit to gather information about an open complaint; conducted interviews with the administrator and reviewed related records.
17 Oct 2023Complaint
17 Oct 2023Complaint
Investigated the allegation that staff did not follow the infectious control plan; observed staff following infection control measures such as PPE use and hand hygiene.
17 Oct 2023Complaint
17 Oct 2023Complaint
Found that the allegation that staff did not provide residents with facility rules and regulations in a timely manner and the roach issue were unfounded.
26 Sept 2023Complaint
26 Sept 2023Complaint
Identified cockroach infestation, abusive staff behavior, and delays in responding to residents' pull cords.
Type A87464(f)(1)
Type B87307(d)(2)
Type B87468.1(a)(1)
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated complaints that staff did not assist residents with daily living activities and that rooms were not cleaned. Findings showed some residents received ADL assistance and routine cleaning, while some residents reported gaps.
22 Aug 2023Inspection
22 Aug 2023Inspection
Investigated open complaint investigations unrelated to the licensee during an unannounced collateral visit.
05 Jul 2023Complaint
05 Jul 2023Complaint
Investigated allegations that a resident was raped by another resident, and that supervision was inadequate and vermin were present, and found no preponderance of evidence to prove the alleged violations.
08 Nov 2022Complaint
08 Nov 2022Complaint
Investigated an allegation that staff did not adequately supervise a resident with dementia who left the memory care area and left the premises, and was later located in another city.
Type A87464(f)(1)(f)
12 Jul 2022Inspection
12 Jul 2022Inspection
Investigated a complaint alleging residents engaged in an altercation while in care and concerns about bullying affecting safety. Information did not clearly support the allegation due to conflicting reports.
05 Jul 2022Complaint
05 Jul 2022Complaint
Investigated a complaint about a resident altercation; there was no evidence to support the allegation.
24 May 2022Inspection
24 May 2022Inspection
Investigated a complaint about a resident who left on 5/12/22 and had not returned by 5/13/22. The administrator reported ongoing coordination with local law enforcement.
18 Apr 2022Inspection
18 Apr 2022Inspection
Observed an incident in which a resident placed hands on a staff member's throat, leading to police involvement and transfer to hospital for psychiatric evaluation. The resident had two prior episodes of physical aggression.
07 Apr 2022Inspection
07 Apr 2022Inspection
Observed an unannounced health and safety visit; residents appeared clean and well cared for, with no health or safety concerns identified.
09 Feb 2022Inspection
09 Feb 2022Inspection
Observed readiness for licensure following a prelicensing visit.
10 Jan 2022Inspection
10 Jan 2022Inspection
Observed multiple safety and condition issues, including noncompliant water temperatures in several rooms, soiled tubs, plumbing and fixture repairs needed, and an improper size poster posted near the entrance.
14 Dec 2021Inspection
14 Dec 2021Inspection
Confirmed the applicant/administrator's understanding of operation, admission policies, staffing requirements, emergency preparedness, and reporting during COMP II.
01 Dec 2021Inspection
01 Dec 2021Inspection
Investigated an incident involving a resident who was hospitalized for a psychiatric evaluation after a doctor's recommendation.
01 Nov 2021Inspection
01 Nov 2021Inspection
Investigated pending change of ownership and discussed required documentation and oversight responsibilities with the licensee and a management company representative.
13 Aug 2021Inspection
13 Aug 2021Inspection
Observed an immediate exclusion of the administrator due to inimical conduct.
14 Jul 2021Inspection
14 Jul 2021Inspection
Identified deficiencies related to criminal record clearance requirements for workers and volunteers, including an uncleared person working on-site, posing an immediate health and safety risk to residents.
Type A1569.17(b)
14 Jul 2021Complaint
14 Jul 2021Complaint
Identified that a staff member financially abused a resident, including unauthorized withdrawals from the resident's bank account and improper rent handling.
Type A87468.1(a)(1)
14 Jul 2021Complaint
14 Jul 2021Complaint
Investigated the allegation that a resident was not adequately fed and found no evidence to support the claim.
14 Jul 2021Complaint
14 Jul 2021Complaint
Investigated the allegation that residents' basic needs were not met; interviews showed meals, medications, outings, and showers were provided, but some residents complained about food taste and variety.
28 Jun 2021Inspection
28 Jun 2021Inspection
Conducted an unannounced visit to meet with a resident; conducted an exit interview with the administrator.
26 Apr 2021Inspection
26 Apr 2021Inspection
Identified ongoing change of ownership, with the current owner remaining responsible for residents and operations until the transfer closes. The property is in escrow; a prospective licensee has submitted a license under an LLC and will be added as management after approval; required documents due by the deadline include escrow instructions, a 60-day notice to residents and staff, and a lease-back agreement.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Palm Retirement Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Palm Retirement Center directly. There is no cost for this service. We are compensated by the community you select.
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