I toured this little retirement home and was impressed. Doctor onsite, meds managed centrally, meals and housekeeping included; private toilets with shared showers. Staff were punctual, responsive and helpful-Peter Babaian answered all my questions. Very clean, welcoming residents, nice amenities and activities, SSI accepted; good value and I plan to visit again.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.06·(17)
Overall rating
5
4
3
2
1
Care
4.1
Staff
3.5
Meals
4.1
Amenities
4.0
Value
3.5
Pros
Onsite physician availability
Centralized medication management
Meals included
Housekeeping services included
Private in-room toilets
Accepts Supplemental Security Income (SSI)
Affordable, value-oriented pricing
Helpful, punctual staff
Scheduled activities and on-site amenities
Cons
Institutional or clinical interior appearance
Odor concerns in common areas
Sanitation inconsistencies across areas
Inconsistent management engagement and communication
Insufficient oversight of resident alcohol/substance access
Limited upscale amenities compared to higher-tier facilities
Summary of reviews
Victor Royale Adult Living presents as a value-oriented assisted-living option with several operational features that address basic medical and daily needs. Clinical supports include an onsite physician and centralized medication management, and the facility bundles core services such as meals and housekeeping. Rooms have private toilets, and the community accepts Supplemental Security Income, which contributes to its affordability and appeal to budget-constrained families.
Staff performance and resident experience appear mixed. Multiple accounts describe staff as helpful, punctual, and attentive, and at least one staff member was specifically named for positive interactions. Scheduled activities and on-site amenities are available, and some reviewers characterized the community as clean, welcoming, and convenient in location. At the same time, other accounts describe uneven staff engagement, with perceptions of limited day-to-day interaction between staff and some residents and concerns about supervision in common areas.
Facility condition and environment also show divergent impressions. Positive comments highlight cleanliness in some areas, but there are recurring concerns about odors and sanitation inconsistencies in communal spaces. The facility’s interior is sometimes described as institutional or clinical in appearance, which some prospective residents may find off-putting. Outdoor communal space is limited (smoking areas noted as the only outdoor option), and bathing facilities are partially shared, which may not meet expectations for privacy in higher-end settings.
Management and operational oversight are additional areas of concern. Several accounts describe inconsistent management engagement and variable responsiveness, which ties into perceived gaps in supervision and in controls around resident access to alcohol or other substances. These operational weaknesses appear to be more influential for reviewers who expected a higher level of oversight or a more residential atmosphere.
Overall patterns suggest Victor Royale functions as a lower-cost, medically oriented assisted-living community that meets core needs—medical oversight, meals, housekeeping, and basic activities—while trading off some aspects of ambiance, privacy, and supervisory controls. Prospective residents and families prioritizing affordability, location, and medical supports may find it suitable; those seeking a more upscale environment, private bathing, more outdoor communal space, or consistently high management responsiveness should plan focused visits and ask targeted questions about supervision, sanitation protocols, and substance-access policies before deciding.
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Location
Victor Royale Adult Living is located at 120 E Laurel St, Glendale, CA, 91205.
About Victor Royale Adult Living
Victor Royale Adult Living sits in Glendale, California, with a warm southern Californian feel, and you notice right away that it looks more like a family home than a hospital, which always feels good for folks who want comfort. The staff, like Donna, Ellie, Henry, Scott, Susan, and Lewis, keep busy day and night helping residents with daily tasks, offering personal care, medication reminders, and regular housekeeping so things stay tidy, and they all seem to know just what folks need, whether it's help with bathing, dressing, or some friendly conversation during meals. Meals show up three times a day, made with quality ingredients and packed with nutrition, and the staff make sure even folks with special diets get what they need, and if someone forgets about their medicine, someone's always there to help them manage it safely, which becomes important as you age. Residents pick from a selection of light and airy rooms, each with elegant furnishings and travertine touches, and some rooms offer space for personal items and maybe even a favorite chair, so people feel more at home.
Transportation's handled well, with free rides to appointments, shopping, offsite activities, and those medical visits most folks need, and since the place sits close to bus lines, it's easy when someone wants to get around on their own. Staff speak English, but there are also helpers who speak Armenian, Filipino, Farsi, and Spanish, because sometimes understanding each other makes everything easier, especially for older adults. The whole building is wheelchair accessible, showers can handle people with mobility needs, and pets are allowed, so no one needs to give up their companion animal if that's a worry.
For health services, there's a doctor on staff, nurses who are always awake, and regular visits from podiatrists, dentists, and physical, occupational, and speech therapists, so people can get care without leaving the place, except for more serious needs, of course. Insurance and state forms list license number 197605718, and the staff can help with diabetes care by checking blood sugar and reminding folks to use the restroom if they struggle with incontinence, though if someone needs insulin injections, the staff can give reminders but not the shots themselves.
There are daily activities, both in and out of the building, and you can join in on cultural events, social gatherings, exercise groups, or devotional services either here or at nearby churches, since faith is important to some people and just chatting with neighbors is important to most. If someone fancies a haircut or wants to feel pampered, there's a beauty salon and barber on-site too, and there's always some music or friendly activity going on which seems to keep people's spirits up. Housekeepers handle laundry and linens, there's dry cleaning on site, and plenty of maintenance to keep things running smooth as people go about their day.
Victor Royale welcomes men and has options for women-only areas, allows folks aged 55 and older, and offers both short-term respite and hospice care if someone's recovering or facing health changes, so family members get peace of mind. The environment feels secure, with round-the-clock staff, safety features throughout, continuous supervision, and an upbeat atmosphere that encourages folks to stay alert, independent, and connected, with plenty of chances to make a new friend or just sit outside in the sun or under the shade with a cup of coffee. This place works for people who want an upscale, tranquil setting with high-quality support, light assistance, and a strong sense of belonging, with all-inclusive pricing that takes away some of the usual worries. Assisted living and memory care options are available, and suites can be personalized, creating the feeling of a real home, not just a place to stay.
People often ask...
Victor Royale Adult Living offers competitive pricing, with rates starting at a cost of $5,744 per month.
Victor Royale Adult Living offers independent living and assisted living.
There are 1 photos of Victor Royale Adult Living on Mirador.
The full address for this community is 120 E Laurel St, Glendale, CA 91205.
No, Victor Royale Adult Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation and found it unsubstantiated.
11 May 2026Complaint
11 May 2026Complaint
Investigated two allegations and found no deficiencies.
11 May 2026Complaint
11 May 2026Complaint
Investigated the complaint alleging that staff did not prevent a resident from wandering away; found the allegation to be unsubstantiated.
28 Apr 2026Complaint
28 Apr 2026Complaint
Investigated an allegation that supervision was inadequate, resulting in a resident obtaining marijuana from another resident. The investigation could not establish that the incident occurred on site.
13 Apr 2026Complaint
13 Apr 2026Complaint
Investigated a complaint that staff did not provide proper notice for moving a resident. The evidence did not support the allegation.
25 Mar 2026Complaint
25 Mar 2026Complaint
Investigated a complaint that medications were not dispensed as prescribed; interviews and records did not prove the claim.
03 Mar 2026Inspection
03 Mar 2026Inspection
Observed overall compliance with safety, documentation, and resident care standards; no citations were issued.
27 Feb 2026Complaint
27 Feb 2026Complaint
Investigated an allegation that staff did not keep the bathroom in good repair. Found a towel rack missing but grab bars and alternative drying options were available, and a towel rack was added later, with the finding deemed unsubstantiated.
05 Dec 2025Inspection
05 Dec 2025Inspection
Identified failures in providing care and supervision after a resident fall, delayed medical response, and insufficient staffing, leading to a civil penalty for serious bodily injury.
Type A87645(a)(1)
Type A87411(a)
Type A87466
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated an allegation that staff did not prepare the weekly menu a week in advance. Found that menus were prepared and posted in advance, with a temporary handwritten menu used on one day due to a technical issue and the proper menu posted afterward.
09 Jul 2025Complaint
09 Jul 2025Complaint
Investigated allegation that staff did not treat residents with dignity and respect; found a staff member was disrespectful toward residents.
Type B87468.1(a)(1)
09 Jul 2025Complaint
09 Jul 2025Complaint
Investigated allegations that staff did not provide adequate supervision causing a resident to leave unsupervised and that staffing levels were insufficient. Interviews and records showed there was insufficient information to verify the claims.
29 Apr 2025Complaint
29 Apr 2025Complaint
Investigated the allegation that staff did not ensure hot water temperature was within the required range. Findings showed variations but there was insufficient evidence to prove a violation.
25 Mar 2025Complaint
25 Mar 2025Complaint
Investigated the allegation that staff handled a resident roughly and that medication was mismanaged.
16 Mar 2025Complaint
16 Mar 2025Complaint
Investigated allegations that staff left a resident in soiled diapers for an extended period and did not meet the resident's toileting needs.
15 Mar 2025Complaint
15 Mar 2025Complaint
Investigated allegations that staff physically abused a resident, did not treat a resident with dignity and respect, and that a resident wandered away due to lack of supervision. Found there was insufficient information to verify any of the allegations.
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated an allegation that a staff member struck a resident; interviews and record reviews indicated the abuse occurred.
Type A87468.1(a)(3)
20 Feb 2025Inspection
20 Feb 2025Inspection
Observed a state-licensed care setting with 53 residents, fire clearance for 60, and safety measures (smoke/CO detectors, locked medications, hot water 115.3°F) with no health or safety hazards noted.
23 Dec 2024Complaint
23 Dec 2024Complaint
Investigated an allegation that staff did not ensure a menu was available for review by residents. The investigation found insufficient information to confirm the issue.
12 Nov 2024Complaint
12 Nov 2024Complaint
Investigated a complaint alleging residents' personal belongings were stolen and pest problems were not addressed. Found no conclusive evidence to confirm these allegations.
25 Sept 2024Complaint
25 Sept 2024Complaint
Investigated a complaint that the license was not posted in a prominent location accessible to the public. Found that the license had been posted in an office and later moved to a location near the entrance.
16 Sept 2024Complaint
16 Sept 2024Complaint
Investigated a complaint that the signal system was not consistently functional and found no conclusive evidence of a malfunction.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated the allegation of staff financial abuse toward a resident and found insufficient information to verify the claim.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated an allegation that an unknown adult sent inappropriate pictures to a resident. Interviews did not provide enough information to verify the allegation.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found that the old cottage building did not have air conditioning in some rooms, though residents used portable units and temperatures were generally comfortable. The new cottage lacked hand rails but had a ramp, and the door handle in the main building was not in disrepair.
27 Jun 2024Complaint
27 Jun 2024Complaint
Investigated an allegation that staff did not maintain hot water temperature. Measured temperatures ranged from 102.0 to 125.6 degrees Fahrenheit, exceeding the acceptable 105 to 120 degrees Fahrenheit range.
Type A87303(e)(2)
12 Jun 2024Complaint
12 Jun 2024Complaint
Investigated an allegation that staff yelled at residents and were rough during care; interviews and observations indicated this occurred.
Type B87468.1(a)(1)
05 Jun 2024Complaint
05 Jun 2024Complaint
Investigated a resident fall and floor condition; findings did not confirm the allegations.
22 Apr 2024Complaint
22 Apr 2024Complaint
Investigated the allegation that staff did not provide adequate supervision resulting in a resident leaving unsupervised, and that there were not enough staff to meet residents' needs. Interviews and records indicated there was adequate supervision and staffing, and there was insufficient information to support the allegations.
22 Apr 2024Complaint
22 Apr 2024Complaint
Investigated a complaint that a resident was left in soiled diapers and that toileting needs were not being met; interviews and records were reviewed.
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated an allegation that staff did not seek medical attention after a resident suffered significant injuries. The inquiry included interviews with residents and staff and a review of medical records.
09 Apr 2024Inspection
09 Apr 2024Inspection
Observed cracked and unsafe flooring with duct tape in hallways, creating a safety risk for residents. The issue prompted a deficiency for not maintaining a safe walkway.
02 Apr 2024Inspection
02 Apr 2024Inspection
Conducted a case-management visit to obtain documents related to a prior complaint; no health or safety issues were observed during a premises tour.
13 Mar 2024Complaint
13 Mar 2024Complaint
Investigated allegations that staff abused a resident, did not treat a resident with dignity, and allowed a resident to wander away. Based on interviews and records, there wasn't enough information to confirm the allegations.
26 Jan 2024Complaint
26 Jan 2024Complaint
Conducted an unannounced visit to investigate multiple complaints; observed broken or missing wall outlet plates in two resident rooms and interviewed residents and staff about PRN medications, seeking medical attention, cleanliness, safeguarding personal items, and staff respect.
Type B87303(a)
18 Jan 2024Inspection
18 Jan 2024Inspection
Observed compliance with safety features and resident care measures; no citations were issued.
18 Jan 2024Complaint
18 Jan 2024Complaint
Investigated the allegation that staff did not make the menu available for review by residents; the menu for the week of 1/14/2024 was printed and posted after internet and printer issues were resolved.
03 Jan 2024Complaint
03 Jan 2024Complaint
Investigated three allegations related to COVID-19 notification, medical records access, and quarantine for a resident. Records and interviews showed no conclusive evidence to verify the allegations.
03 Jan 2024Complaint
03 Jan 2024Complaint
Investigated the allegation that staff did not assist residents with getting COVID vaccinations. Interviews and records showed all residents were vaccinated.
12 Oct 2023Complaint
12 Oct 2023Complaint
Investigated allegations that staff failed to provide appropriate care and supervision after two falls, did not provide timely medical assistance, and that staffing levels were insufficient, including a death of a resident.
Type A87465(a)(1)
Type A87411(a)
Type B87466
12 Oct 2023Complaint
12 Oct 2023Complaint
Investigated allegation that flies were not controlled and that staff did not assist residents promptly.
Type B87303(a)
12 Oct 2023Complaint
12 Oct 2023Complaint
Investigated allegations that staff yelled at residents, did not prevent a resident from causing an injury, did not ensure a resident took prescribed medications, did not provide a comfortable temperature, and spoke inappropriately to a resident. Interviews and observations provided insufficient information to support these allegations.
27 Sept 2023Complaint
27 Sept 2023Complaint
Investigated two complaints about the facility: one pay phone in cottage #2 was not working, and a dresser/drawer was reported as being in disrepair. Found a working portable phone near the lobby for resident use.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated a claim that staff did not administer a resident's medication as prescribed. The prescription had no specific time, the resident took the medication on the questioned day with about a one-hour delay, and the delay occurred because the morning dose was wrapped and could only be opened with staff present since the resident did not attend the day program that day.
28 Aug 2023Inspection
28 Aug 2023Inspection
Identified that two staff violated Title 22 personal rights.
15 Aug 2023Complaint
15 Aug 2023Complaint
Investigated the allegations that repairs were not kept up and that residents could not use the outdoor telephone freely; findings showed no evidence supporting these claims.
03 Aug 2023Complaint
03 Aug 2023Complaint
Investigated the allegation that staff did not report an incident to the appropriate agencies. Evidence showed the reporting requirement was not met.
Type B87211(c)
01 Aug 2023Complaint
01 Aug 2023Complaint
Investigated the allegation that maintenance was not kept in good repair; on-site observations and interviews found no evidence of disrepair and essential systems were operable.
02 Jun 2023Complaint
02 Jun 2023Complaint
Investigated an allegation that staff did not respond to a resident council's written recommendation within 14 days.
Type B1569.157(c)
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated the allegation that staff allowed residents to access a hazardous area on the premises. Found that access to the burnt cottage area was restricted with a fence and controlled entrance, and staff supervised residents' access.
22 Mar 2023Complaint
22 Mar 2023Complaint
Investigated a complaint that a resident wandered away unsupervised and has not been located.
Type B87411(d)(3)
20 Mar 2023Complaint
20 Mar 2023Complaint
Investigated four allegations about supervision, access to a hazardous item, safeguarding personal belongings, and bathroom access. Found there was not a preponderance of evidence to prove or disprove these allegations.
16 Mar 2023Complaint
16 Mar 2023Complaint
Investigated an allegation that a resident injured another due to staff supervision gaps. Interviews with staff and residents indicated supervision in dining and common areas, and there wasn't enough evidence to prove the allegation.
15 Mar 2023Complaint
15 Mar 2023Complaint
Investigated two allegations about doors being kept in good repair and access to a hazardous area; findings included one resident confirming the door issue and the vacant cottage being blocked off with caution tape, with additional observations during the visit.
06 Mar 2023Complaint
06 Mar 2023Complaint
Investigated four allegations about supervision, hazardous items, personal belongings, and bathroom access; findings did not establish the concerns.
27 Feb 2023Complaint
27 Feb 2023Complaint
Investigated the complaint and found no deficiencies.
25 Jan 2023Complaint
25 Jan 2023Complaint
Identified that staff completed sections of residents' physician reports that should be completed by the resident or physician. Residents were not notified to participate in their needs and services plan.
Type B87468(e)
Type B87467(a)(3)
20 Jan 2023Inspection
20 Jan 2023Inspection
Found expired, inflated, or leaking canned foods in multiple locations, creating potential health risks. Observed infection-control measures and safety protocols, including PPE and handwashing supplies.
Type B87555(b)(8)
27 Dec 2022Complaint
27 Dec 2022Complaint
Investigated a complaint alleging staff did not follow COVID-19 protocol. Observations showed staff wore masks, PPE supplies were stocked, sanitizers were available, and residents reported receiving hygiene supplies.
22 Dec 2022Inspection
22 Dec 2022Inspection
Identified a fire incident damaged a cottage; residents were relocated to the main building and repairs were planned pending an insurance investigation.
15 Dec 2022Complaint
15 Dec 2022Complaint
Investigated the allegation that a resident was locked out of the facility; interviews and observations did not establish that the incident occurred.
30 Nov 2022Complaint
30 Nov 2022Complaint
Investigated an allegation that staff failed to address a resident who hit another resident; staff did not report the aggressive behavior promptly to the administrator.
Type B87411(a)
03 Nov 2022Complaint
03 Nov 2022Complaint
Investigated an allegation that feces were not cleaned from the floor; interviews with staff and residents indicated the facility was kept clean and no feces were observed.
03 Nov 2022Complaint
03 Nov 2022Complaint
Investigated the allegation that staff did not provide privacy for phone use. Found privacy was provided and residents reported no issues.
13 Oct 2022Complaint
13 Oct 2022Complaint
Investigated an allegation that staff failed to address a resident-on-resident altercation after one resident hit another. Staff on duty heard the commotion but did not intervene or promptly inform the administrator.
Type B87411(d)(3)
11 Oct 2022Complaint
11 Oct 2022Complaint
Investigated the allegations that staff did not prevent a resident from making inappropriate comments to another resident and that a resident was not provided a seat during mealtime.
21 Sept 2022Inspection
21 Sept 2022Inspection
Investigated an allegation that staff hit residents and left them unattended during showers or diaper changes; interviews with administrator, staff, and residents indicated no such behavior occurred.
02 Sept 2022Complaint
02 Sept 2022Complaint
Investigated the allegation that a staff member yells at residents. Interviews with staff and residents and reviews of records indicated that several people reported yelling at residents.
Type B87468.1(a)(1)
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated the allegation that the resident was not properly reappraised; records showed an appraisal/needs and services plan and a physician's report, and there wasn't enough evidence to prove the alleged violation.
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated an allegation of neglect involving a resident with pressure injuries. Interviews indicated staff attendance at resident council meetings varies, and informal meetings occur without staff, with in-person meetings resuming post-COVID.
17 Aug 2022Complaint
17 Aug 2022Complaint
Investigated a complaint that insect issues were not properly addressed. Evidence showed bed bugs in several rooms and cockroaches observed in a bathroom.
Type ACCR87303(a)
11 Aug 2022Complaint
11 Aug 2022Complaint
Investigated allegations about residents' clothes being washed by staff, bathroom emergency pull cords, COVID protocol, and room temperatures; found clothing and pull cord concerns weren't supported, while temperatures were hot in some rooms and hand sanitizer stations were empty.
Type AHSC1569.50(a)(3)
Type BCCR87303(b)(2)
10 Aug 2022Complaint
10 Aug 2022Complaint
Investigated an allegation that staff did not treat a resident with respect and dignity; interviews and observations indicated staff yelled at the resident and one staff member flipped the resident off.
Type B87468.1(a)(1)(a)
08 Aug 2022Complaint
08 Aug 2022Complaint
Identified that required postings were not publicly posted during the visit; administrator posted missing signs during the visit.
Type B87507(e)(2)(2)
Type B87468(c)(1)(c)
Type B87468.2(7)(a)
Type B1569.38(a)
05 Aug 2022Complaint
05 Aug 2022Complaint
Investigated two allegations about a resident leaving without authorization and admitting residents who need higher care. Found insufficient evidence to prove either violation.
21 Jul 2022Complaint
21 Jul 2022Complaint
Investigated the allegation that staff did not assist residents with medical appointments; evidence showed staff did provide assistance with medical and other appointments.
15 Jul 2022Complaint
15 Jul 2022Complaint
Investigated allegations that staff did not make phones available, did not provide adequate first aid, did not intervene when a resident was bullied, and did not adhere to the admission agreement.
12 Jul 2022Complaint
12 Jul 2022Complaint
Investigated two allegations that staff did not keep a resident's bathroom clean and sanitary and that staff retaliated against a resident for complaining. Found insufficient evidence to prove either.
30 Jun 2022Complaint
30 Jun 2022Complaint
Investigated a complaint about resident care and found that staff did not hit residents, did not handle them in a rough manner, did not injure them, did not threaten them, did not make inappropriate comments, and did not mishandle personal belongings, based on interviews and records. An issue was found where residents were left in soiled or wet diapers for extended periods.
Type B87625(b)(2)
Type B87625(b)(3)
30 Jun 2022Inspection
30 Jun 2022Inspection
Observed hot water temperatures outside the required 105-120°F range during a health and safety check. This created an immediate health and safety risk to residents.
Type A87303(e)(2)
21 Jun 2022Complaint
21 Jun 2022Complaint
Found that the Ombudsman poster was not posted on site and had been removed during remodeling; replacement posters were ordered.
Type B87468.2(a)(10)
21 Jun 2022Complaint
21 Jun 2022Complaint
Investigated the allegation that residents were not allowed to participate in appraisal needs and services plan. Interviews and records did not prove the allegation.
04 May 2022Complaint
04 May 2022Complaint
Investigated two allegations: that staff refused to comply with a resident's physician's report and that a staff member spoke to a resident inappropriately. Interviews and observations did not establish evidence to support either allegation.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated five specific complaints about staff conduct and resident rights, including alleged inappropriate handling, locking a resident in the patio, failure to intervene in a resident conflict, not safeguarding dining utensils and seating, and interfering with phone calls. Interviews with residents and staff were conducted to determine what occurred.
11 Apr 2022Complaint
11 Apr 2022Complaint
Investigated the allegation that a resident was not allowed phone calls. Found that phones were available and residents could make calls with staff confirming access.
11 Apr 2022Complaint
11 Apr 2022Complaint
Investigated the allegation that a resident was not given a 30-day notice to change rooms. Evidence did not establish that the allegation occurred.
21 Mar 2022Complaint
21 Mar 2022Complaint
Investigated allegations about food service and dish sanitizing; found no evidence to support them.
15 Mar 2022Complaint
15 Mar 2022Complaint
Investigated the allegation that a resident did not receive proper room change notice. The investigation included staff and resident interviews and observations of the resident's mobility and the notice process.
02 Mar 2022Complaint
02 Mar 2022Complaint
Investigated the allegation that copies of the last 30 days of menus were not kept; a binder with menus for recent weeks was found.
15 Feb 2022Complaint
15 Feb 2022Complaint
Investigated an allegation that staff pressured a resident to switch to the staff's insurance. Interviews and records showed no changes to insurance coverage and staff denied pressuring anyone.
07 Feb 2022Complaint
07 Feb 2022Complaint
Investigated the allegation of lack of supervision resulting in inappropriate interactions between residents.
28 Jan 2022Inspection
28 Jan 2022Inspection
Identified no deficiencies; safety measures, medications, and living areas were clean and properly maintained.
22 Dec 2021Inspection
22 Dec 2021Inspection
Observed multiple health and safety and maintenance deficiencies, including damaged fencing, broken fixtures, mold, and clutter blocking walkways. COVID-19 screenings for visitors were not conducted.
Type A87468.1(a)(2)
Type A87307(d)(2)
Type A87307(d)(6)
Type B87303(a)
Type B87303(c)
22 Dec 2021Complaint
22 Dec 2021Complaint
Investigated allegations that a resident was pushed by another resident, that residents smoke inside, and that a healthful accommodation was not provided. Interviews with staff and residents indicated no corroborating evidence to support these claims.
09 Dec 2021Complaint
09 Dec 2021Complaint
Investigated and found insufficient evidence to prove the three allegations: a resident changing another resident’s diaper, inadequate diapering records, and staff not preventing a resident-on-resident altercation. Interviews largely denied the incidents, and diapering logs showed changes were recorded and staff intervened when needed.
08 Nov 2021Complaint
08 Nov 2021Complaint
Investigated the allegation that staff pushed a resident; investigators could not corroborate the incident.
04 Nov 2021Complaint
04 Nov 2021Complaint
Investigated allegation that staff left a resident in soiled clothing for an extended period; findings did not establish that the incident occurred.
15 Sept 2021Complaint
15 Sept 2021Complaint
Investigated a complaint that a staff member engaged in a physical altercation with a resident; video footage and interviews indicated the staff member grabbed the resident's arm, shoved them, and another individual intervened.
Type B87468.1(a)(3)
20 Jul 2021Complaint
20 Jul 2021Complaint
Investigated the allegation that staff did not assist a resident with receiving medication. Evidence did not establish that the allegation occurred.
15 Jul 2021Complaint
15 Jul 2021Complaint
Identified that quarterly fire drills for each shift were not documented, with no documentation for the drill conducted on 04/23/21.
Type B1569.695(c)
07 Jul 2021Complaint
07 Jul 2021Complaint
Investigated the allegation that residents were not notified to participate in their appraisal needs and services plan.
Type B87463(c)
Type B87467
22 Jun 2021Complaint
22 Jun 2021Complaint
Observed that Provider Information Notices were not posted prominently. Grab bars were missing in some bathrooms and a handrail was loose.
Type B87468.1(a)(10)(a)
Type B87303(e)(4)(e)
Type B87303(a)(a)
03 Jun 2021Complaint
03 Jun 2021Complaint
Investigated allegation of illegal eviction; a 30-day eviction notice was issued to a resident and no copy of the notice was provided to licensing within five days.
Type B87224(f)
21 Feb 2021Complaint
21 Feb 2021Complaint
Investigated the allegation that staff locked the main entrance; the doors were secured with a lock and cable, preventing residents from leaving.
Type B87468.1(a)(6)
09 Jul 2020Complaint
09 Jul 2020Complaint
Confirmed lack of proper fire escape plan and failure to conduct fire drills at the facility.
18 Jun 2020Complaint
18 Jun 2020Complaint
Investigated complaints of inappropriate touch, meal withholding, inadequate meal time, dirty furniture, and restricted phone use. All allegations were unsubstantiated based on interviews and observations.
22 Nov 2019Complaint
22 Nov 2019Complaint
Investigated a complaint about inadequate personal care supplies; found sufficient supplies and restocking practices in place, but lacked enough evidence to fully verify the complaint.
Type A87468.1
Type B87303
Type A87307
Type A87307
Type B87303
01 Nov 2019Complaint
01 Nov 2019Complaint
Found during an inspection that the facility did not respond in writing to resident council recommendations as required.
Type B87224(f)
24 Oct 2019Complaint
24 Oct 2019Complaint
Confirmed: Lack of supervision led to a resident altercation, failure to report incident to required parties, and refusal to contact law enforcement as requested by a resident.
Type B87468.1(a)(6)
22 Oct 2019Complaint
22 Oct 2019Complaint
Investigated allegations of missing or stolen belongings; no conclusive evidence found to support the claims. No deficiencies or citations issued.
Type B1569.695(c)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Victor Royale Adult Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Victor Royale Adult Living directly. There is no cost for this service. We are compensated by the community you select.
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