The reviews for Hacienda Post Acute present a sharply mixed picture with clear strengths but also serious and recurring concerns. Many reviewers praise the facility for having friendly, helpful, and welcoming staff, a clean and well-maintained building with no offensive odors, and a pleasant atmosphere. Several comments highlight positive clinical outcomes — effective therapy, improved confidence after rehab, and cases where family members were satisfied with care. Dining and meals receive positive remarks from multiple reviewers, and activities such as music, entertainment, and religious services are noted as meaningful additions. A number of reviewers explicitly call the facility one of the best in Hanford and commend specific elements like timely communication and respectful treatment of veterans.
However, an important and consistent counterpoint is the number of serious negative experiences reported. Several reviews describe rude, unprofessional, or hostile staff behavior; two staff members are named specifically (Natalie for rude treatment and Barbara Bennett as an unhelpful supervisor). More alarming are reports suggesting neglect: an unattended diaper change, nurses not present when needed, residents being frightened or fearful at night, and allegations of staff screaming about hurting residents. One reviewer mentions potential theft and an intent to report the facility to state authorities. Multiple accounts describe humiliating treatment related to dining — including refusal of dining assistance due to a resident’s weight and forcing a resident to face a wall in the dining room. These are significant safety and dignity concerns.
Facility- and logistics-related feedback is similarly mixed. The building is frequently described as clean, well-kept, and without bad smells, yet other reviewers report hot areas and unpleasant smells in parts of the facility. Communication receives both praise (timely communication from staff) and criticism: several reviewers point to an antiquated telephone system that makes it difficult for families to stay in touch. Admission and placement issues are mentioned by at least one reviewer whose family member was not admitted due to illness and another noting that only a few employees provided good service while the overall experience was poor.
Taken together, the dominant pattern is inconsistency. Many families have positive experiences characterized by compassionate staff, effective therapy, good meals, and a pleasant environment. At the same time, a number of reviews raise serious allegations about staff behavior, neglect, inadequate supervision, and communication breakdowns. This variability suggests that quality may depend strongly on individual staff members, specific shifts, or particular units within the facility.
For prospective residents and families, the reviews indicate reasons for both optimism and caution. The facility appears capable of providing high-quality, compassionate care and a pleasant environment for many residents. However, repeated reports of neglect, humiliating treatment during dining, named individuals involved in negative interactions, and communication problems are red flags that merit investigation. Families considering Hacienda Post Acute should ask direct questions about staff training, supervision and accountability, protocols for incontinence and nighttime care, how dining assistance needs are handled, steps taken in response to complaints, and any recent state inspection reports or actions. Observing the facility during different shifts, checking how staff engage with residents at meal times, and confirming how the facility facilitates family communication (including telephone access) would help assess whether the positive elements described by many reviewers are consistent and whether the serious concerns raised by others have been addressed.
