My mom loves it here - the staff are warm, compassionate, and truly go above and beyond. The facility is beautiful, clean, and modern; meals are delicious and there are plentiful, dementia-friendly activities. Management is responsive, communication is good, and care is proactive with solid COVID precautions and reliable transportation to appointments and shopping. It feels like home, offers great value, and gives our family real peace of mind.
Loved one of resident
Jul 2026
Schedule a Tour
Reviews
4.41·(99)
Overall rating
5
4
3
2
1
Care
4.7
Staff
4.6
Meals
4.0
Amenities
4.2
Value
3.7
Pros
compassionate and attentive caregiving staff
diverse activities and engagement programs
varied dining options with meal delivery
reliable transportation for appointments and shopping
continuum of care including memory-support services
modern renovated common areas with resort-like ambiance
spacious apartment layouts with balconies
housekeeping and laundry services included
on-site clinical support and pharmacy access
strong family communication and pandemic coordination
Cons
inconsistent meal quality and temperature
cleanliness and odor concerns in select common areas
billing opacity and unclear extra‑charge practices
management turnover and cultural change risk
variable staff availability and inconsistent follow‑up
limited Wi‑Fi and technology reliability
security and front‑desk attentiveness gaps
care‑level relocation policy that can disrupt continuity
Summary of reviews
Ivy Park at Hayward receives consistent praise for its caregiving staff and resident engagement. Families and visitors commonly describe the direct-care team as compassionate, responsive, and willing to go beyond routine tasks; memory-care services and 24‑hour clinical coverage are repeatedly identified as strengths. Communication with families, particularly during the COVID period, is frequently highlighted as proactive and reassuring. On-site clinical supports, including an on-site pharmacy and coordinated medication management, further contribute to continuity of care.
Dining and activity programming are prominent positive features. The community offers a broad calendar of activities (arts and crafts, fitness, games, worship services, and outings), a salon, and frequent social events that residents find engaging. Dining is described as varied and appealing at times — with a salad bar, fruit options, and delivered meals — and the chef and concierge staff receive positive mentions. That said, there are recurring operational inconsistencies: meal quality and temperature are uneven and some families express a desire for healthier menu choices and more vegetables.
The physical campus and apartment offerings present as modern and well renovated, with attractive common areas, larger floor plans, balconies, and a resort‑like ambiance in several parts of the building. Housekeeping and laundry services are included and generally appreciated. However, reviewers also cite intermittent cleanliness and odor concerns in specific common areas (basement, a floor or two, and elevators), and note that renovations are ongoing. Technology and connectivity issues such as limited Wi‑Fi reliability were raised as an operational shortcoming.
Operational and management patterns are an area to review closely. Multiple comments point to opaque billing practices, unclear extra charges, and accounting or invoicing problems that have caused confusion; there are mentions of pricing thresholds that affect basic-care add‑ons. Recent management turnover and shifts toward more corporate-driven direction have been linked to changes in tone and responsiveness for some residents and families. Staffing availability is described as variable in places — intermittent follow‑up, staffing gaps for transportation, and occasional front‑desk inattentiveness were noted — which can affect day‑to‑day reliability.
A recurring structural issue is the building’s multiple‑floor care model. While the continuum of care is a strength, the requirement to move between floors as needs change can disrupt residents’ routines and social connections; prospective residents are advised to confirm the care level assigned to each floor and policies related to transfers. Other practical considerations for prospective families include verifying billing details, asking about staffing patterns (including transportation/van staffing), checking Wi‑Fi and security/front‑desk procedures, and sampling meals during a visit.
Overall, Ivy Park presents many attributes families prioritize — attentive staff, robust activities, on‑site clinical support, and attractive living spaces — balanced against operational inconsistencies in dining, housekeeping, billing transparency, and some aspects of management stability. Prospective residents and their families should weigh those tradeoffs and perform targeted checks on staffing, billing, connectivity, and transfer policies during a tour.
Reviews written on Mirador
We have no reviews to show about Ivy Park at Hayward.
Help other families by writing a review about your experience with this community.
Location
Ivy Park at Hayward is located at 1200 Russell Way, Hayward, CA, 94541.
About Ivy Park at Hayward
Ivy Park at Hayward sits in a quiet spot in Hayward, California, over at 1200 Russell Way, and the place has 233 bright apartments where seniors can choose between independent living, assisted living, and memory care. The grounds have peaceful spaces and pretty gardens where folks enjoy the views of rolling hills or take in the fresh air, with plenty of benches and places to walk or relax, while inside there's a bistro, art studio, theater, salon, dining area, and lounges, all made for gathering or spending quiet time. The staff includes nurses, caregivers, and therapists who offer support day or night, whether someone needs a little help or more care due to memory loss or ongoing health needs, and they even tailor lifestyle and care planning so each person gets just the support wanted, from daily activities help to memory programs like the EverYou program in the Evergreen at Ivy neighborhood. Ivy Park at Hayward serves meals daily-including special diets for diabetics, low salt or fat, vegetarian needs, renal diets, or other health issues-and meals are shared in the communal dining room, plus there's guest meal service if friends or family visit. Residents have access to onsite beauty and barber services, laundry and housekeeping, parking for their cars, guest parking, and a pet-friendly policy with a deposit, so pets can come too.
The community offers a wide choice of activities, like arts and crafts, music, games, field trips, literary activities, and fitness programs, all planned to keep residents connected and engaged, and there are always devotional services, exercise rooms, and therapy sessions-physical, speech, and occupational-while a podiatrist is available on-site for foot care. Ivy Park has both independent and assisted living options, along with memory care and skilled nursing services, as well as home care, hospice, and respite stays for those who need them. Aging in place is supported, meaning as care needs change, people don't have to move, since there are different levels of help all in one spot. The team at Ivy Park, with years of experience managing senior communities across several states, is known for their compassion and close attention, and residents and their families can check published room prices before making decisions. Tours are offered so new folks can see the daily life in person and ask questions about the meals, staff, or activities. The building includes indoor and outdoor social spaces, kitchens or kitchenettes in apartments, cable TV in common areas, Wi-Fi, and is fully handicap accessible, plus extra things like on-site religious services, shopping trips, and scheduled transportation to doctor visits or local parks. Local highlights nearby include the Hayward Japanese Gardens, Hayward Regional Shoreline Park, medical centers, shops, and restaurants just a short drive away. Ivy Park at Hayward holds a state license (019200922), keeps its safety status up to date, and accepts check payments for rent or care fees. The community's main focus is on helping seniors live active, safe, independent lives in a calm, homelike setting, with personal attention from a staff who know their work and care about each resident.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at Hayward offers independent living, assisted living, and memory care.
There are 45 photos of Ivy Park at Hayward on Mirador.
Yes, Ivy Park at Hayward allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1200 Russell Way, Hayward, CA 94541.
No, Ivy Park at Hayward does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified safety concerns after a Priority 2 complaint, including unlocked hazardous items and soiled carpeting in multiple resident rooms, and hot water at 114 degrees Fahrenheit.
Type A87309(a)
Type B87303(a)
13 May 2026Inspection
13 May 2026Inspection
Identified that a resident left the premises unassisted through the main entrance, creating an immediate safety risk to the person in care.
Type A87411(a)
27 Jan 2026Complaint
27 Jan 2026Complaint
Investigated a complaint about staff responsiveness to residents' calls and periodic checks; found the first allegation substantiated and a deficiency cited, while the second allegation unsubstantiated.
HSC 1569.269(a)(6)Enumerated rights; care, supervision and services to meet individual needs by sufficient, qualified staff
27 Jan 2026Inspection
27 Jan 2026Inspection
Investigated an unwitnessed fall that left a resident with a facial laceration; the resident was transported for care and family and the primary care physician were informed.
02 Dec 2025Inspection
02 Dec 2025Inspection
Identified a missing auditory signal on exterior doors, creating elopement risk, and an assessment not aligned with the resident's current needs, creating safety concerns.
Type A87705(d)
Type B87463(1)(C)
30 Oct 2025Inspection
30 Oct 2025Inspection
Identified unsafe storage of a razor in a memory care unit apartment and a medication stored in a resident's cabinet who cannot administer their own meds, creating immediate safety risks.
Type A87309(a)
Type A87465(h)(1)(B)
04 Jun 2025Complaint
04 Jun 2025Complaint
Identified that a resident sustained a fracture while in care, and had multiple falls during transfers with staff not providing appropriate transfer assistance.
Type AHSC 1569.269(a)(6)
Type AHSC 1569.269(a)(5)
Type ACCR 87464(f)(2)
04 Jun 2025Inspection
04 Jun 2025Inspection
Identified that a resident requiring a higher level of care was retained, creating an immediate health and safety risk.
Type A1568.03(b)
22 Apr 2025Complaint
22 Apr 2025Complaint
Investigated a refund issue related to a former resident's May 2024 prorated payment and found no deficiency.
22 Apr 2025Inspection
22 Apr 2025Inspection
Identified a new administrator started on April 7, 2025, and licensure-related documents were provided.
08 Mar 2025Complaint
08 Mar 2025Complaint
Investigated four allegations about medication administration, a fall due to lack of supervision, safeguarding personal belongings, and notifying the authorized representative of injuries.
24 Jan 2025Complaint
24 Jan 2025Complaint
Investigated an allegation that staff did not respond promptly to the resident's designated representative.
Type B87468.1(a)(9)
16 Jan 2025Inspection
16 Jan 2025Inspection
Investigated a complaint that a resident's blood pressure was not checked as ordered on several dates, and that the resident had overgrown toenails.
Type B87465(a)(2)
Type B1569.269(a)(6)
16 Jan 2025Complaint
16 Jan 2025Complaint
Investigated allegations that a resident did not receive timely medical attention, that medical needs were improperly addressed, that communication with the responsible person was lacking, and that mail was interfered with.
05 Dec 2024Complaint
05 Dec 2024Complaint
Identified that non-medical staff administered insulin injections to residents. Records and interviews showed some residents could not perform glucose testing or injections themselves and required staff assistance.
Type B87628(a)
05 Dec 2024Complaint
05 Dec 2024Complaint
Observed roaches in several resident apartments and evidence of unsanitary, cluttered conditions during an unannounced visit. Found traps with dead roaches and dirty floors, indicating ongoing pest issues and inadequate cleanliness.
Type B87303(a)
26 Sept 2024Complaint
26 Sept 2024Complaint
Investigated two allegations: a resident was intoxicated due to insufficient supervision, and staff did not assist with hydration.
Type B1569.269(a)(16)
26 Sept 2024Inspection
26 Sept 2024Inspection
Identified safety and care deficiencies, including unsecured chemicals and medications and missing postural support orders. Noted training gaps among staff and stained carpeting.
Type A87309(a)
Type A87705(f)(2)
Type B87303(a)
Type BHSC1569.69(a)(1)
Type B1569.625(b)(1)
Type B87608(a)(b)
22 Mar 2024Inspection
22 Mar 2024Inspection
Investigated narcotic medication discrepancies following an Unusual Incident Report; interviews conducted and documents reviewed; no deficiency cited.
15 Feb 2024Complaint
15 Feb 2024Complaint
Observed hazardous materials and debris stored in accessible areas and kitchen staff not wearing hair nets during food handling.
Type A87309(a)
Type B87555(b)(15)
15 Feb 2024Complaint
15 Feb 2024Complaint
Investigated allegations that residents were isolated, meals were delivered cold, and activities were not provided; found no evidence to support the claims.
22 Dec 2023Inspection
22 Dec 2023Inspection
Investigated death reports and unusual incidents, reviewed resident records, and interviewed staff. Identified deficiencies related to updating reappraisals and timely reporting of incidents.
Type B87463(a)
Type B87211(a)(1)(D)
22 Dec 2023Inspection
22 Dec 2023Inspection
Observed a case management - annual continuation unannounced visit; medications reviewed against doctors' orders; no deficiencies cited.
15 Dec 2023Complaint
15 Dec 2023Complaint
Identified that insulin injections for a resident were not administered as prescribed by the physician from 2019 to 2020. Found that the allegations of a fall due to lack of supervision, safeguarding personal belongings, and failure to notify the authorized representative were not proven.
15 Dec 2023Inspection
15 Dec 2023Inspection
Investigated a death-related incident following a death report. Observed a resident unresponsive, responders were called, and no deficiency was cited.
04 Oct 2023Inspection
04 Oct 2023Inspection
Identified unsafe storage of blades, scissors, glue and sprays in unlocked areas accessible to residents, and staff lacking required first aid and medication training.
Type A87309(a)
Type B87411(c)(1)
Type B1569.69(b)
03 Aug 2023Inspection
03 Aug 2023Inspection
Investigated a priority 1 complaint and found unsecured storage of cleaning, salon, and art supplies, posing safety risks. Also identified missing medical assessments and pre-admission appraisals for residents, and no 'No Smoking—Oxygen in Use' signs.
Type A87309(a)
Type B87458(a)
Type B87457(c)
Type B87458(c)
Type B87618(b)(3)(B)
19 Jan 2023Inspection
19 Jan 2023Inspection
Identified that a resident with dementia wandered away and left the premises undetected due to a non-working front-door alert, creating an immediate safety risk.
Type A87705(b)(2)
Type A87705(j)
10 Oct 2022Inspection
10 Oct 2022Inspection
Identified an unlocked room containing construction tools and chemicals that posed an immediate safety risk to residents, and missing required infection control plans and related signage.
Type A87705(f)(1)
27 Apr 2022Complaint
27 Apr 2022Complaint
Investigated a complaint that construction made conditions unsafe; observed that scaffolding did not block areas and elevators operated normally, with residents appearing safe overall.
20 Oct 2021Complaint
20 Oct 2021Complaint
Identified an incident in which a resident with dementia eloped from the site due to inadequate supervision and failure to adjust dementia care planning after changes in condition.
Type A87705(c)(5)(A)
20 Oct 2021Inspection
20 Oct 2021Inspection
Identified expired canned prunes and missing handwashing and cough/sneeze etiquette signage, with no updated visitor poster at the entrance.
Type A87555(a)
20 Oct 2021Inspection
20 Oct 2021Inspection
Investigated four resident incidents and related documents during a case management visit; no deficiencies were cited.
14 Oct 2021Inspection
14 Oct 2021Inspection
Identified the allegation that a resident was found soaked in urine and not changed as needed. Confirmed by staff that the resident was soaked in urine and not changed as needed.
14 Oct 2021Complaint
14 Oct 2021Complaint
Identified staff neglect contributed to a resident's death and failure to inform authorized representatives about incidents. Noted gaps in staff training records and changes in care following ownership changes.
06 Sept 2021Inspection
06 Sept 2021Inspection
Observed safety and maintenance concerns. These included frayed carpet in a resident's room, bathroom doors removed from a resident's room, insect killer products locked away, uneven pavement near the dining room exit, and pieces of metal and other debris on the patio.
Type A87303(a)
03 Sept 2021Complaint
03 Sept 2021Complaint
Investigated the allegation that a resident did not receive a sufficient meal; the allegation was found unfounded.
12 Aug 2021Inspection
12 Aug 2021Inspection
Investigated a missing annual medical assessment and reappraisal for a resident with dementia; records for appraisal/needs and services plan and personal care levels were not on file for 2018 and 2019.
Type B87705
Type B87458
12 Aug 2021Complaint
12 Aug 2021Complaint
Found that the resident eloped from the facility on May 31, 2019, then fell and sustained injuries (skin tear, facial laceration, and knee bruising) with a possible patellar fracture, timing of which was unclear. Found that the resident developed pressure injuries while in care (stage 2 on the right hip and an unstageable injury on the coccyx) with no updated care plan records and no evidence of repositioning prior to the elopement.
12 Aug 2021Inspection
12 Aug 2021Inspection
Identified that a resident wandered away from the facility without supervision, posing health and safety risks. The deficiency cited that supervision must be determined by assessing the resident's mental status.
Type A87461(a)(1)
12 Aug 2021Inspection
12 Aug 2021Inspection
Identified plans to increase capacity from 99 to 170, with upgrades underway and a second-floor delayed egress to be installed, and discussed initiating a fire safety inspection.
05 Apr 2021Inspection
05 Apr 2021Inspection
Found an elder abuse allegation that a staff member hit a resident on the left shoulder on 3/21/2021 during care in her living room. A later check found no visible marks, the staff member was placed on administrative leave pending an internal investigation, and the resident said she was OK during a tele-visit.
15 Dec 2020Inspection
15 Dec 2020Inspection
Identified two resident incidents: one was missing for a period and returned with police escort, and the other had a fall with nosebleed and eye swelling requiring emergency medical care. A teleconference interview was conducted, and several documents were requested for submission by the next day.
27 Oct 2020Complaint
27 Oct 2020Complaint
Found that the allegation of inadequate care for a resident’s pressure injury was unfounded. Records showed the injury began in January 2020, care was documented, and deterioration occurred by April 2020 with home health started.
06 Oct 2020Complaint
06 Oct 2020Complaint
Found that the allegation that staff refused to release a resident's records to an authorized representative was unfounded after reviewing documents and interviewing staff.
19 Aug 2020Inspection
19 Aug 2020Inspection
Reviewed a remote Component III training conducted via Teams because of shelter-in-place orders and telework, attended by senior leadership and key program staff. A PowerPoint presentation was used and attendees discussed the material.
14 Aug 2020Inspection
14 Aug 2020Inspection
Identified deficiencies in resident care and safety during a remote inspection.
Type A87628(a)
14 Aug 2020Inspection
14 Aug 2020Inspection
Inspection identified concerns related to medication storage, auditory signal on front entrance door, and stained carpet flooring in an apartment.
30 Jul 2020Inspection
30 Jul 2020Inspection
Confirmed completion of Component II during a telephone call with CAB, with understanding of administrator responsibilities and Title 22 regulations.
27 Jul 2020Complaint
27 Jul 2020Complaint
Reviewed complaint of improper eviction notice and refusal to readmit resident; allegation closed as unfounded after interviews and observation.
Type B87303(a)
Type B1569.626(a)(1)
Type B87411(c)(1)
27 Jul 2020Inspection
27 Jul 2020Inspection
Confirmed successful completion of Component II during a telephone call with CAB, where facility operations, staff qualifications and responsibilities, training, applicant and administrator qualifications, grievances, complaints, community resources, food service, medication management, and application document review were discussed.
07 Feb 2020Inspection
07 Feb 2020Inspection
Identified deficiencies related to health and safety issues during an inspection.
09 Jan 2020Complaint
09 Jan 2020Complaint
Investigated whether staff failed to maintain a comfortable room temperature for a resident and found no clear evidence to support the allegation, with interviews indicating electric fans were available upon request and no hospital visits confirmed heat-related issues.
Type B87625
11 Dec 2019Complaint
11 Dec 2019Complaint
Confirmed staff accidentally caused a resident to fall in the basement garage, but no evidence was found to support the allegation.
Type A87705(j)
Type A87411(a)
02 Oct 2019Inspection
02 Oct 2019Inspection
Confirmed deficiencies were identified during the inspection, including medication errors and failure to follow up with a resident's medical care. A civil penalty was assessed for a repeat violation.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Ivy Park at Hayward. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ivy Park at Hayward directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
