I'm very satisfied and would recommend Whitten Heights - the staff are caring, attentive, and know residents by name, and the director and caregivers often go above and beyond. Meals are home-style with choices, the activity calendar (piano, bingo, crafts, outings) is robust, and the courtyard and garden room are lovely and peaceful. Rooms are reasonable and affordable (private or shared options), and overall it gives me peace of mind. That said the building shows its age - maintenance, flooring, musty smells, HVAC/elevator issues and some staffing/turnover or training gaps affect memory-care supervision at times. Bottom line: warm, helpful people and a pleasant community, but expect variability in upkeep and staffing.
Whitten Heights sits along Whittier Blvd in La Habra, CA, and is part of a network with places like Casa El Centro Apartments, The Heights Inn, Cheri Grove, and others, so there's a broad community connected together, and this one focuses on senior living. Whitten Heights cares for 196 residents and holds a state license, number 306004192. You'll find several living options, including independent living for active seniors, assisted living for folks who need help with daily tasks, and a special memory care building for those with dementia or Alzheimer's, and the staff can manage diabetic care, incontinence care, non-ambulatory needs, and even behavior issues, which makes things easier for families. Trained nurses, doctors on call, visiting therapists, and aides provide medical support like medicine management, blood sugar testing, and help with insulin shots. The place has 24-hour awake staff and secure areas, with technology like bracelets that sound alarms so folks prone to wandering stay safe, and staff know how to handle exit seeking and physical outbursts, which is especially important for residents with changing needs.
Whitten Heights offers lots of activities-art classes, trips and outings, Wii Bowling, movie nights, music programs, and community service projects, and there's a full-time activity director planning these things, which keeps daily life interesting. Spaces like a game room, library, piano room, TV room, fitness room, and even spa and wellness areas are open for use, while enclosed courtyards, gardens, a gazebo, patios, and paved walking paths give everyone a quiet place to relax or exercise outdoors. Residents can bring their own pets-cats or dogs are welcome-and there's support for them, too. They serve meals planned by professionals, using chefs and meal planners who prepare well-balanced dishes with special diets like low-sodium on request, and you'll find private dining rooms for family visits and guest meals for company. The staff handle laundry, housekeeping, medication reminders, and plenty of extra help for those who need it, while beauty salons and beauticians come onsite for personal care.
Transportation services help residents get around or go on field trips, whether it's complimentary, at cost, or just resident parking, and home care aides offer companionship and non-medical care for seniors at home who need help. The community welcomes folks using the ALW (Assisted Living Waiver) program through Medi-Cal, so there's financial support for those who qualify. The place is clean, has plenty of parking, and keeps a caring, friendly staff on hand, all working with a mission that honors dignity, respect, and independence. Awards like Best of Senior Living mark their attention to care and support. Whitten Heights is family-owned and works hard to make things comfortable for each resident by focusing on individualized care, keeping a welcoming environment, and making sure safety and well-being come first, whether for folks living independently, needing assisted care, or requiring memory support.
People often ask...
Whitten Heights offers competitive pricing, with rates starting at a cost of $6,524 per month.
Whitten Heights offers assisted living, memory care, and board and care.
There are 8 photos of Whitten Heights on Mirador.
The full address for this community is 200 W Whittier Blvd, La Habra, CA, 90631.
Yes, Whitten Heights offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
131
Inspections
36
Type A Citations
36
Type B Citations
6
Years of reports
19 Mar 2024
19 Mar 2024
Found UNSUBSTANTIATED for the allegation that residents' personal rights were not respected. Found UNSUBSTANTIATED for the allegation that staff are not properly trained and for the allegation that staff did not treat residents with dignity.
10 Jul 2024
10 Jul 2024
Found that staff usually ring the doorbell and obtain the resident's approval before entering; one staff member entered with approval and accidentally turned on the light, which was turned off when noticed. Unable to determine if the allegations of turning off lights without consent and entering without knocking occurred; the allegations were deemed unsubstantiated.
24 Jun 2024
24 Jun 2024
Investigated allegation that a staff member rough-handled a resident, causing injury; interviews with staff and residents yielded conflicting statements and there was insufficient evidence to prove or disprove that the incident occurred as reported.
13 Nov 2020
13 Nov 2020
Found that residents were tied to their wheelchairs to prevent falls and that residents were locked in their rooms, with staff and residents confirming these practices. Identified that an administrator directed staff to stop reporting incidents to licensing, leading to internal reporting instead.
§ 87468.1(a)(2)
§ 87211(a)(1)
02 Jul 2024
02 Jul 2024
Investigated the allegation that the licensee failed to eradicate an insect infestation; unable to ascertain whether it occurred as reported.
01 Feb 2021
01 Feb 2021
Identified through a case-management meeting that the administrator gained detailed knowledge of regulations, updating resident and employee files, admissions agreements, reporting, and training requirements. Found that no deficiencies were cited.
29 Aug 2024
29 Aug 2024
Identified deficiencies in medication administration documentation. Multiple residents’ MARs showed unsigned doses with no documented explanations, and staff attributed omissions to forgetfulness or time constraints; the prior medication error allegation could not be corroborated.
§ 87465(a)(4)
29 Aug 2024
29 Aug 2024
Investigated the allegation that a resident's incontinence supplies were not provided and two complaints that staff did not treat the resident with respect and that speech therapy was not provided. The incontinence supplies claim was unfounded; the other two complaints were unsubstantiated due to conflicting information and lack of proof to confirm or refute them.
23 Mar 2023
23 Mar 2023
Investigated the allegation that staff did not provide a safe environment for residents. Interviews with residents, staff, and others did not confirm the issue, and the department could not determine whether the allegation occurred.
13 Nov 2020
13 Nov 2020
Identified COVID-related staffing shortages in mid-2020 that left only a small number of caregivers on each floor, hindering residents’ bathing and daily care; bathing aides were reportedly prevented from entering, causing baths not to be performed as scheduled. Found that the allegation about resident rooms not being cleaned could not be confirmed.
§ 87411(a)
§ 87464(f)(4)
11 Dec 2023
11 Dec 2023
Found that none of the four stairwells had an emergency evacuation chair. Administrators acknowledged the need for chairs in all stairwells.
§ 1569.695(f)(1)
09 Apr 2024
09 Apr 2024
Investigated the allegation that staff did not ensure hot water was reliable; found a planned water shut-off on April 5, 2024 with notice, with most residents unaffected, though some reported past outages lasting days. The evidence did not conclusively prove or disprove the allegation.
23 Mar 2023
23 Mar 2023
Found the allegation that staff did not file required reports regarding resident injuries to be unfounded. The investigation included two unannounced visits, interviews with residents and staff, and review of incident documents.
18 Jun 2024
18 Jun 2024
Investigated the allegation that staff did not properly address pest infestation. Found that some rooms were treated for pests, some residents reportedly refused treatment, and pests were observed in multiple rooms, with interviews and observations supporting the concern.
§ 87303(a)
03 Nov 2020
03 Nov 2020
Found no health and safety concerns or deficiencies after a remote check and tour. Noted memory care doors on the 2nd and 3rd floors were not locked; observed staff wearing masks, clean food storage, and adequate food supplies (2-day perishables and 7-day non-perishables), with hallways clear.
17 Nov 2020
17 Nov 2020
Found no health and safety concerns after a virtual check at the site; observed masked staff, clean and organized food storage with adequate perishables and non-perishables, clear hallways, and residents socializing during activities.
10 Sept 2024
10 Sept 2024
Found insufficient evidence to support the allegation that staff did not provide adequate care and supervision to a resident.
Found insufficient evidence to support the allegation that staff did not have adequate record keeping for a resident.
10 Jul 2024
10 Jul 2024
Found that the maintenance and operation allegation was cleared after proof of extermination, and the licensee remained in compliance.
11 Aug 2022
11 Aug 2022
Found that the allegation that staff changed a resident's diaper without permission was unfounded. Interviews with staff and the resident indicated the resident did not wear diapers and did not receive diaper changes.
22 Sept 2020
22 Sept 2020
Investigated and UNSUBSTANTIATED the allegation that staff failed to seek timely medical attention for a resident who deteriorated during the Covid-19 outbreak. Found that testing, transfers to hospital, and care decisions followed guidelines, with no evidence of abuse or neglect.
05 Nov 2020
05 Nov 2020
Found no health and safety concerns or deficiencies during a virtual case management check, with clean food storage, adequate food supplies, unobstructed hallways, staff on all floors (some masked), and no locked doors observed in memory care. Exit interview conducted by phone; agreement to sign and return the form by email.
29 Dec 2023
29 Dec 2023
Investigated the allegation that staff did not assist with medication management and that the resident did not receive prescribed medications; found these claims unfounded, based on records indicating the resident can self-administer medications and declined assistance.
22 Oct 2020
22 Oct 2020
Found no health and safety concerns or deficiencies identified during a virtual case management visit. Observed clean food storage areas, adequate food supplies (two-day perishables and seven-day non-perishables), and hallways free of obstructions with staff wearing masks.
09 Nov 2020
09 Nov 2020
Found no health and safety concerns observed in areas visited; noted staff wearing masks, clean food storage, adequate food supplies, clear hallways, and no locked doors on memory care floors. Conducted an exit interview by phone; no deficiencies were cited.
15 Oct 2020
15 Oct 2020
Found no health or safety concerns during the case management visit. Observed meals of good quality, storage organized, adequate food supplies, and unobstructed walkways.
12 Apr 2024
12 Apr 2024
Found that the allegations that staff drink alcohol on shift, that a room is malodorous, and that pests are not kept out were unfounded.
20 Oct 2020
20 Oct 2020
Found no health and safety concerns during the visit; observed adequate food supplies (two-day perishables and seven-day non-perishables), renovations in progress, and staff coverage on each floor.
29 Oct 2020
29 Oct 2020
Found no health and safety concerns after a remote health check of the site. Observed two-day supply of perishables and seven-day supply of non-perishables, staff on multiple floors wearing masks, memory care areas with no locked doors, clean and organized food storage, and hallways free of obstructions.
27 Feb 2024
27 Feb 2024
Found that two residents were involved in an altercation and one pushed the other from a wheelchair; some bruising was noted by a few, but the records and interviews did not clearly establish that an injury occurred.
27 Oct 2020
27 Oct 2020
Found no health and safety deficiencies during a remote health and safety check; staff wore masks, the food supply met regulatory requirements (two-day perishables and seven-day non-perishables), and hallways were clear.
12 Mar 2024
12 Mar 2024
Found that the rent increase notice did not provide at least 60 days’ notice to residents, despite being shared at a meeting and mailed. Found that residents generally reported adequate meals and could request more if needed, but the investigation could not definitively prove or disprove concerns about food quality and portion size.
§ 87507(g)(4)
26 Sept 2023
26 Sept 2023
Found that the claim that medical attention was not sought was unfounded, with 911 contacted when needed. Found that all bathrooms had call buttons with staff responding within minutes, and the bedsheet claim was unsubstantiated.
02 Oct 2024
02 Oct 2024
Identified that residents were smoking in their rooms; three of five interviewed confirmed the allegation, and one resident was moved from the second floor to a first-floor room with a patio to prevent indoor smoking, with observations supporting the claim.
§ 87468.1
18 Jan 2024
18 Jan 2024
Investigated a dining room temperature concern; observed about 76°F at the entrance and 75°F in the central dining area, with staff and residents saying the room was comfortable and adjustable as needed. Could not determine whether the specific dining room temperature issue occurred as alleged.
27 Feb 2024
27 Feb 2024
Identified a written report about an altercation between two residents on June 24, 2023 that was received on July 7, 2023, thirteen days after the incident.
09 Dec 2024
09 Dec 2024
Identified a roach infestation in a resident's room and found that the measures in place did not address it; pest-control services were refused on two occasions, and two residents reported seeing roaches.
§ 87303(a)
26 Dec 2024
26 Dec 2024
Found no evidence to support that staff failed to meet residents' hygiene needs. Records and interviews showed a resident on hospice receives bed baths from hospice, can groom themselves, and has not requested placement on a shower schedule; observed residents were clean and well groomed.
31 Oct 2024
31 Oct 2024
Found evidence that there is not a full-time Activities Director and that notable disrepair exists at the site, based on staffing schedules and observed hazards like damaged floors, chipped baseboards, missing appliance covers, and an elevator out of service. Temperature was generally comfortable, and residents reported it as comfortable.
§ 87219(f)
§ 87303(a)
12 Apr 2024
12 Apr 2024
Found residents smoke in their rooms within the facility. Observations of burn marks and lingering cigarette odor, along with staff interviews, supported the finding.
§ 87468.1(a)(2)
15 Jan 2025
15 Jan 2025
Identified evidence supporting the allegations that staff did not treat residents with dignity or respect and that residents were allowed to smoke in areas not designated for smoking. Other allegations—about cleanliness, safety, illegal drugs, safeguarding personal items, residents’ personal rights, disrepair, and transportation or water outages—had no supporting evidence or were not proven.
§ 87468.1(a)(1)
§ 87468.1(a)(2)
11 Jul 2025
11 Jul 2025
Reviewed medical records and interviews and found a resident was on the floor in front of a recliner, with the time of the fall unable to be determined because the resident could not be interviewed. Concluded there is not enough evidence to prove the specific allegation.
15 Oct 2024
15 Oct 2024
Found that the allegation that hallways were not free from obstruction was supported by interviews and records documenting a resident fall caused by a dog in the hallway. At the time, the hallways were observed free of tripping hazards.
§ 87307(d)(6)
14 Feb 2025
14 Feb 2025
Identified the allegation that a resident's hospice records were not available and that hospice does not provide updates or care plans to this site.
§ 87632(a)(4)
06 Aug 2025
06 Aug 2025
Found that the allegation involved staff telling a visitor they could stay longer, but then calling the police when the visitor remained past visiting hours; the COO said staff feared the visitor could become violent, but the visitor’s behavior appeared to be a reaction to being asked to leave, with no evidence of past violence.
§ 9058
§ 87468.1
24 Jul 2025
24 Jul 2025
Investigated the allegation that staff slapped a resident, the allegation that staff handled residents roughly, the allegation that staff spoke inappropriately to residents, the allegation that staff did not treat residents with respect, and the allegation that staff did not prevent a resident from hitting another; interviews with residents and staff and on-site observations did not prove any of these events occurred, and there was no documentation to support them.
01 May 2025
01 May 2025
Investigated the allegation that meals were not served free from contamination and that, due to training gaps, residents' dietary needs were not met; found insufficient evidence to prove these claims. Found that records and interviews did not corroborate the allegations.
24 Jul 2025
24 Jul 2025
Determined the power outage reporting allegation could not be confirmed or disproven; UNSUBSTANTIATED.
Determined the door obstruction allegation could not be confirmed or disproven; UNSUBSTANTIATED.
24 Jul 2025
24 Jul 2025
Identified that four of five resident physician reports reviewed were incomplete, outdated, and not renewed; citations were issued, and an exit interview with the facility's chief operating officer was conducted.
§ 9058
§ 87458
§ 87458
24 Jul 2025
24 Jul 2025
Investigated the complaint allegation during an unannounced visit; access was granted by the administrator.
§ 9058
11 Jul 2025
11 Jul 2025
Found that only a partial resident file was available, preventing confirmation of a thorough pre-appraisal and whether three-year record retention was met for a resident who stayed three days. Because the file was incomplete and interviews suggested possible personal issues about who could be the responsible party, the allegation about record-keeping and identifying the responsible party was unsubstantiated.
11 Jul 2025
11 Jul 2025
Found that two physician reports indicated the resident could leave unassisted and that the resident did so at various times; one evening incident involved a fall outside with no resulting harm. Found that the claim of being locked out and verbally abused could not be supported because staff denied it and interviews with the resident could not be completed.
15 Jul 2025
15 Jul 2025
Found the allegations that staff took unauthorized photos of a resident and that staff bullied a resident not proven. Interviews with staff and residents and review of records found no evidence to support those specific allegations.
13 Jun 2025
13 Jun 2025
Investigated the allegation that staff did not prevent a resident from engaging in a physical altercation resulting in a major injury; found the incident appeared to be a self-fall with no corroboration of an altercation. There is not a preponderance of evidence to prove or refute the violation, so the allegation is unsubstantiated.
14 Feb 2025
14 Feb 2025
Found that one complaint alleging disrepair was supported by observations of a third-floor floor needing replacement and an air conditioning unit in disrepair. Found that the complaints that staff do not keep the site clean or sanitary and that staff do not provide daily activities were not supported by evidence, based on interviews and observed resident participation in activities.
§ 87303(a)
11 Jul 2025
11 Jul 2025
Found that the allegation that a former resident's personal items were stolen between September 2021 and June 2022 could not be proven or disproven.
16 May 2025
16 May 2025
Found that four residents' incidents were not reported to OCRO within seven days, while one incident was reported properly; no health or safety issues were observed.
§ 87211(a)(1)
08 May 2025
08 May 2025
Identified lack of supervision in the memory care unit that allowed a resident with a history of aggression to push another resident, resulting in a bruise.
§ 87464(f)(1)
20 May 2025
20 May 2025
Identified insufficient evidence to confirm or deny the allegation that staff did not provide a safe environment for the resident. A former resident admitted to groping the resident and was served with an eviction notice, but there were no witnesses or camera footage to prove the incident.
14 Feb 2025
14 Feb 2025
Investigated disrepair items, including an inoperable back elevator for about six months, holes with leaking water in the memory care sitting area, a disrepair in the air conditioning unit, an electrical outlet needing repair, and buckling flooring in room 247. Investigated medication management found staff using both electronic and paper MARs with resident photos for identification, and the allegation of mismanaging resident medications was unfounded.
§ 87303(a)
13 Feb 2025
13 Feb 2025
Investigated a complaint that hot water was unavailable; residents reported outages and checks showed hot water between about 108 and 117 degrees Fahrenheit. Found insufficient evidence to determine whether the allegation occurred; no citations were issued.
20 May 2025
20 May 2025
Found that a lack of supervision allowed a resident to sexually abuse another resident.
§ 87468.1(a)(1)
29 Jan 2025
29 Jan 2025
Investigated the hot-water outage allegation; found that hot water was temporarily unavailable Jan 22–24, 2025 due to boiler repairs, with parts ordered and residents notified, and temperatures in resident restrooms and common areas remained within required guidelines, while the allegation that staff did not ensure residents had hot water did not meet the preponderance of evidence.
11 Jul 2025
11 Jul 2025
Found the first allegation unsubstantiated due to conflicting accounts about a resident walking into another resident's room. Found that regulations do not require staff to be in line of sight or within earshot 24/7, and could not determine if wandering occurred due to lack of supervision.
12 Nov 2020
12 Nov 2020
Found no health and safety concerns or deficiencies. Food storage was clean and organized, and there was an adequate supply of food.
07 Oct 2020
07 Oct 2020
Identified several safety deficiencies during the visit, including residents locked in rooms and restricted access in the memory care area. Also found a resident without pants, oxygen use without proper signage, a nonfunctional call system, and a pull cord tied out of reach.
§
§ 87303
§
§
§
02 Jun 2021
02 Jun 2021
Investigated allegations that staff restricted residents' food, bullied residents, and spoke inappropriately to residents. Found that food supply and meals were adequate, residents reported no complaints and could request snacks, but interview information was conflicting and no witnesses could confirm mistreatment, so it could not be determined whether the allegations occurred as described.
25 Mar 2025
25 Mar 2025
Identified several deficiencies during an unannounced licensing review, including an expired administrator certificate, health screenings missing for some staff, background clearance issues for two workers, incomplete annual trainings for all staff, and a disaster drill overdue by more than three months. Immediate civil penalties were assessed.
§ 9058
§ 1569.17(c)(1)
§ 1569.618(b)
§ 87412(a)(11)
§ 1569.625(b)(2)
§ 1569.695(c)
28 Jul 2023
28 Jul 2023
Identified that staff admitted restraining residents in wheelchairs with a belt and locking them in their rooms at times; two residents were injured but received medical care and their authorized representatives were notified. Found there was insufficient evidence to prove or disprove the allegations, so they are unsubstantiated.
23 Mar 2023
23 Mar 2023
Investigated that staff did not provide complete medical records to the resident's responsible party after a records request; only partial physician reports and medication orders were supplied, with no other medical records provided.
§ 1569.269
14 Nov 2022
14 Nov 2022
Identified aggression, threats, and property damage by a resident, with eviction pending and future placement options under consideration. The resident had been hospitalized on a 5150 hold and is currently on a 5250 hold and has not consistently complied with medications.
15 Apr 2022
15 Apr 2022
Investigated allegation that staff did not respond promptly to a resident’s call light; found two bathroom calls went unanswered for about 15–20 minutes until the resident used another call location and received an immediate response. Found no ongoing insect problem; prior insect sightings were addressed and pest-control records show regular treatments.
§ 87303(i)(1)
15 Sept 2021
15 Sept 2021
Identified carpet disrepair across three floors, with tearing, holes, staining, and folds that created a fall hazard and unsanitary conditions. Found no ongoing pest infestation; two residents reported rodents in rooms, but issues were addressed and no persistent pest problems were evident.
§ 87307(d)(2)
§ 87303(a)
21 Jun 2022
21 Jun 2022
Identified that a staff member withdrew money from a resident's bank account without authorization by charging back-owed rent without proper authorization and without any credit card authorization, while subsidy payments were late.
§ 87468.2(a)(26)
06 May 2022
06 May 2022
Investigated the allegation that residents' needs were not met due to staffing shortages; found no clear evidence to prove or disprove the allegation.
13 Nov 2020
13 Nov 2020
Found that residents were not provided alternative means to communicate, with no in-room phones or devices to contact family. Found also that activities and outdoor time were not provided since March 2020, leaving residents isolated and sad.
§ 87468.2(a)(23)
§ 87468.1(a)(14)
27 Jan 2022
27 Jan 2022
Found no health and safety concerns and no deficiencies cited after reviewing records and observing COVID-19 safety measures in place.
15 Apr 2022
15 Apr 2022
Found 15 staff in PPE and 89 residents present, with clean, well-organized areas and hallways free of obstruction. Reviewed policies on screening, visitation, infection control, PPE, staffing, and emergency plans; no deficiencies identified, and an exit interview was conducted.
24 Jul 2025
24 Jul 2025
Reviewed three specific allegations: staff failed to intervene in a verbal altercation between a resident and a visitor; staff failed to meet residents' hygienic needs; and residents smoking in non-designated areas. Found insufficient evidence to determine whether these allegations occurred as reported, based on interviews, records, and observations.
06 Oct 2021
06 Oct 2021
Identified that a resident harmed other residents while in care, based on interviews and document reviews. Found that staff provided timely medical attention to residents after incidents.
§ 87464(f)(1)
§ 87463(a)
02 Apr 2025
02 Apr 2025
Found that a maintenance and operation issue noted during an unannounced visit was resolved. Licensee remains in compliance, and an exit interview was conducted.
§ 9058
03 Apr 2025
03 Apr 2025
Identified that a resident smoked at the entrance in violation of posted no-smoking rules, based on multiple observations and a smoking log. Found no evidence that the resident threatened others or posed a safety risk, though some reports noted loud talking when asked not to smoke.
§ 87468.1(a)(2)
27 Mar 2025
27 Mar 2025
Identified that one resident did not receive the prescribed pain medication because the supply ran out and Tylenol was given instead. Found that December 2024 MARs were incomplete due to a new electronic system, but January 2025 as-needed logs accurately reflected what was dispensed, and no evidence of medication theft was found.
§ 87465(a)(4)
08 May 2025
08 May 2025
Identified deficiencies after reviewing a May 3, 2025 incident where one resident allegedly pushed another, causing a fall. Witnesses noted a history of aggression by the pushing resident and found that the resident had dementia and the related care planning documentation had not been updated.
§ 9058
§ 87463(a)
03 Apr 2025
03 Apr 2025
Identified that on February 3, 2025, staffing shortages led to delayed responses to a resident’s request for assistance, and that the call system was out from February 2–5 but repaired; while most residents reported quick responses, documentation and logs could not conclusively prove the allegation. Deemed unsubstantiated.
§ 87464(f)(1)
09 Oct 2020
09 Oct 2020
Identified an allegation of non-compliance and set deadlines for submitting the requested items.
08 Oct 2020
08 Oct 2020
Found that an Immediate Exclusion Order was served and explained to leadership, who stated they understood it. Observed an administrator leaving with his possessions, and an exit interview was conducted.
29 Aug 2024
29 Aug 2024
Investigated complaints revealed that allegations of unmet incontinent needs were unfounded, while claims of disrespectful staff behavior and denial of speech therapy were unsubstantiated due to conflicting information.
10 Jul 2024
10 Jul 2024
Investigated allegations of staff turning off lights without consent and entering rooms without knocking; found insufficient evidence to confirm these claims.
02 Jul 2024
02 Jul 2024
Investigated the allegation of a failure to eradicate an insect infestation, did not find sufficient evidence to determine whether the complaint was valid or invalid.
24 Jun 2024
24 Jun 2024
Investigated allegations of staff handling a resident roughly, resulting in injuries; found conflicting reports from interviews with staff and residents, and determined there was insufficient evidence to confirm or refute the claim.
18 Jun 2024
18 Jun 2024
Confirmed inadequate pest control measures. Residents were denied extermination services in some rooms, leading to infestations.
§ 87303(a)
12 Apr 2024
12 Apr 2024
Confirmed that residents smoked in their rooms, as evidenced by staff interviews and observations of cigarette burn marks and smoke odor.
§ 87468.1(a)(2)
09 Apr 2024
09 Apr 2024
Investigated an allegation regarding frequent hot water outages; unable to find sufficient evidence to determine if outages lasting days occurred, although recent maintenance and brief outages were noted.
19 Mar 2024
19 Mar 2024
Reviewed allegations of resident rights violations, staff training deficiencies, and lack of dignity in resident relationships at a facility, but could not confirm if they occurred.
12 Mar 2024
12 Mar 2024
Confirmed that the rate change notice did not provide enough advance notice, but no evidence found of inadequate food quality or quantity.
§ 87507(g)(4)
27 Feb 2024
27 Feb 2024
Investigated an allegation that a resident was injured by another resident; however, insufficient evidence was found to confirm whether the alleged incident occurred.
18 Jan 2024
18 Jan 2024
Reviewed allegation of temperature issues in the dining room; unable to prove or disprove the claim.
29 Dec 2023
29 Dec 2023
Allegations of staff not assisting a resident with medication management and the resident not receiving medication as prescribed were found to be unfounded.
11 Dec 2023
11 Dec 2023
Identified lack of emergency evacuation chairs in all stairwells during inspection.
§ 1569.695(f)(1)
26 Sept 2023
26 Sept 2023
Visited facility conducts interviews and observations, found allegations of no medical attention and lacking call button in bathroom to be false, while a claim of missing bedsheets is inconclusive. Staff and residents state 911 is called when needed.
28 Jul 2023
28 Jul 2023
Restraining residents in wheelchairs was confirmed, while allegations related to overdosing residents and failing to seek medical attention were inconclusive.
23 Mar 2023
23 Mar 2023
Investigated allegation of staff not providing a safe environment for residents; unable to determine if the allegation occurred as reported. Residents and staff interviews did not confirm the allegation.
14 Nov 2022
14 Nov 2022
Found allegations of aggression, threatening behavior, and property damage, necessitating hospitalization, and lack of compliance with medications in a recent inspection.
11 Aug 2022
11 Aug 2022
Investigated the allegation that staff changed a resident's diaper without permission and found it to be unfounded, as the resident admitted the incident did not occur and evidence supported the staff's statements.
21 Jun 2022
21 Jun 2022
Confirmed withdrawal of funds from a resident's account without authorization.
§ 87468.2(a)(26)
06 May 2022
06 May 2022
Investigated the allegation that resident needs were not met due to staffing shortages, but lacked sufficient evidence to prove or disprove the claim, resulting in an unsubstantiated finding.
15 Apr 2022
15 Apr 2022
Confirmed staff did not respond to a resident's call light in a timely manner, but found no evidence of insects at the facility.
§ 87303(i)(1)
27 Jan 2022
27 Jan 2022
Observed health and safety measures were in place and being followed during the visit, with no deficiencies cited.
06 Oct 2021
06 Oct 2021
Confirmed harm to residents by a fellow resident but found the claim Staff did not seek timely medical attention to be false.
§ 87464(f)(1)
§ 87463(a)
15 Sept 2021
15 Sept 2021
Confirmed allegations of disrepair and fall hazards related to facility floors. Identified staining and possible mold, substantiating allegations of unsanitary conditions. Unfounded claims of pest infestation, with evidence of isolated incident addressed promptly.
§ 87303(a)
§ 87307(d)(2)
02 Jun 2021
02 Jun 2021
Confirmed that allegations of food restriction, bullying, and inappropriate staff behavior at the facility were unable to be proven based on interviews, observations, and review of documents.
01 Feb 2021
01 Feb 2021
Identified no deficiencies were cited during the office meeting.
17 Nov 2020
17 Nov 2020
Observed no health and safety concerns during the visit to the facility.
13 Nov 2020
13 Nov 2020
Confirmed that residents experienced a lack of communication options and recreational activities, leading to isolation, sadness, and depression, due to the absence of telephones, outdoor time, or engaging activities since March 2020.
§ 87468.2(a)(23)
§ 87468.1(a)(14)
12 Nov 2020
12 Nov 2020
Observed no health and safety concerns during virtual inspection. No deficiencies cited.
09 Nov 2020
09 Nov 2020
Observed no health and safety concerns during the visit.
05 Nov 2020
05 Nov 2020
LPAs conducted a virtual health and safety check, finding no concerns or deficiencies during the visit.
03 Nov 2020
03 Nov 2020
Observed no health and safety concerns during the visit. No deficiencies cited.
29 Oct 2020
29 Oct 2020
Confirmed no health and safety concerns during the virtual inspection. No deficiencies cited.
27 Oct 2020
27 Oct 2020
Conducted a virtual health and safety check, observed no deficiencies, and communication with facility for a sign-off on the report.
22 Oct 2020
22 Oct 2020
Observed no health and safety concerns during the visit.
20 Oct 2020
20 Oct 2020
No deficiencies were found during the health and safety check at the facility. All areas were observed to be in compliance with regulations.
15 Oct 2020
15 Oct 2020
Confirmed no deficiencies observed during visit, facility in compliance with regulations.
09 Oct 2020
09 Oct 2020
Identified non-compliance issues during a visit with the licensee and staff. Required submission of requested items by specific deadlines.
08 Oct 2020
08 Oct 2020
Conducted an unannounced visit and served an Immediate Exclusion Order. Witnessed Administrator leaving the facility.
07 Oct 2020
07 Oct 2020
Observed violations of regulations regarding resident care and safety during a visit to the facility.
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§ 87303
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22 Sept 2020
22 Sept 2020
Investigated multiple allegations of neglect and inadequate care following the death of a resident, ultimately finding them to be unfounded.
15 Jun 2020
15 Jun 2020
Confirmed health and safety concerns during virtual visit due to COVID-19 precautions.
13 May 2020
13 May 2020
Determined that allegations of residents' rights violations and a fall risk incident were unsubstantiated, as documentation and interviews did not support the claims, though COVID-19 restrictions may have led to perceived rights violations.
07 Feb 2020
07 Feb 2020
Investigated an allegation of lack of supervision leading to one resident injuring another; found insufficient evidence to support the claim, as medical records were inconclusive and no witnesses or documentation corroborated the allegations.
19 Nov 2019
19 Nov 2019
Confirmed deficiencies identified during the visit due to the absence of an incident report for a specific incident.
