I'm very pleased with this community - the staff are warm, attentive and treat residents like family. The facility is clean and nicely remodeled, meals are good, activities plentiful, and management is honest and responsive, so my loved one is comfortable and thriving. I recommend it to families seeking compassionate, well-run care.
Loved one of resident
Jul 2026
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Reviews
4.36·(61)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.4
Meals
4.0
Amenities
3.6
Value
1.8
Pros
Compassionate, attentive caregiving staff
Approachable and responsive management
Improved and varied dining options
Active, diverse activities program
Clean, well-maintained common areas and rooms
Remodeled and upgraded living spaces
Secure dementia/memory care unit
Regular housekeeping and maintenance
Outdoor courtyard and patio spaces
On-site personal services (salon/haircut)
Personalized dietary accommodations
Perceived good value for services
Cons
Inconsistent family communication and follow-up
High staff turnover and staffing instability
Unreliable operational continuity for utilities and meal service
Medication-administration and pharmacy coordination gaps
Scheduling and personal-care consistency issues
Security and access-control lapses
Incomplete renovation and project funding management
Lack of billing transparency and sudden fee increases
Social-engagement reductions during staffing or infection events
Personal-asset and inventory management weaknesses
Summary of reviews
Reviews present a polarized but consistent picture: many families praise the facility for compassionate, attentive caregivers, approachable management, recent facility upgrades, and an active life-enrichment program, while a substantial number of accounts raise operational concerns that affect day-to-day resident experience.
Care and staff: Numerous comments describe staff who are caring, attentive, and willing to go beyond expectations; long-tenured employees and respectful staff–resident interactions are frequently cited. At the same time, reviewers also report high staff turnover, layoffs following ownership changes, and periods when staffing levels appear insufficient. These staffing inconsistencies are linked in reviews to delays in routine care, scheduling problems for personal-care tasks, and family concerns about responsiveness and follow-up. There are also isolated concerns about staff conduct and professionalism that prospective families should clarify directly with management.
Dining and daily services: Multiple families praise the food quality and note improvements after recent ownership and kitchen changes; several reviewers highlighted enjoyable meals and good accommodations for dietary needs. However, there are documented episodes of meal-service disruption (temporary kitchen closures and contingency meal arrangements) and accounts of inconsistent meal continuity during staffing or utility outages. Prospective residents should verify current meal-service contingency plans and recent operational stability.
Activities and social life: The facility offers a broad range of activities—bingo, exercise classes, outdoor events, music, and salon services—and many residents appear engaged and satisfied. Conversely, reviewers describe instances where group activities and communal dining were curtailed during infection-control events or staffing shortages, with resulting social isolation for some residents. Ask about current activity schedules and how the community maintains engagement during staffing or health-related interruptions.
Facilities and maintenance: Several reviewers commend recent remodeling, clean common areas, and attractive outdoor spaces. Others describe unfinished renovation work, cleanliness-related odor concerns in certain areas, and maintenance delays tied to project funding or management. Security concerns such as unlocked exterior doors and inconsistent access control were raised; these indicate a need to confirm current safety protocols and recent corrective actions.
Management, policies, and administration: Accounts vary markedly by timeframe and ownership. Some families report approachable owners and responsive resolution of grievances; others experienced poor communication, delayed responses to calls, and sudden rent or fee increases that affected placement decisions. Medication-management issues (incorrect dispensing, labeling or pharmacy coordination problems) and isolated incidents involving lost personal equipment underscore the importance of reviewing clinical oversight, pharmacy arrangements, and inventory procedures. A few families filed formal complaints; prospective families should inquire about any regulatory actions, complaint resolution processes, and recent staffing changes.
Notable patterns and recommendations: The strongest consistent positives are the quality of direct caregiving, remodeled spaces, and a robust activities program when staffing is stable. The primary operational risks are inconsistent communication, staffing instability, interruptions to utilities and dining services, medication-management gaps, and episodic security or maintenance lapses. Prospective residents and their families would benefit from direct, current verification of staffing ratios, medication-safety protocols, contingency plans for utilities and meal service, ongoing renovation timelines, billing policies, and examples of recent grievance resolution before making a placement decision.
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Location
Balance Assisted Living, Lodi is located at 1321 S Fairmont Ave, Lodi, CA, 95240.
About Balance Assisted Living, Lodi
Balance Assisted Living & Memory Care in Lodi sits at 1321 S Fairmont Ave and offers a comfortable spot for adults aged 55 and over who want both independence and support, or who need memory care with extra safety. They have independent living options with studio and one-bedroom apartments, plus condos, senior townhomes, and apartments, some of which come fully furnished and have optional patios where folks can sit outside. There's single, semi-private, or shared units, and all residents can enjoy common rooms, a game room, a library, and a courtyard for outdoor events or listening to live music. Safety gets priority here-they've added medical alert systems and home security measures, and staff stay on site 24 hours to help with emergencies or moving someone from a bed to a wheelchair.
For those who need help, Balance Assisted Living & Memory Care offers assisted living services, memory care for people with dementia or Alzheimer's, and companion care, all with licensed staff who build custom care plans and focus on dignity and respect. There are programs for memory support and ways to boost cognitive abilities, plus a secure environment for those who tend to wander. Help with bathing, dressing, and medication is provided along with personal care, housekeeping, laundry, and prepared meals. The staff works to meet everyone's needs and give each person choices for how they want to live. Respite care, aging in place, and hospice support are all available.
Meals are made with care and the dining areas encourage folks to eat together and talk. Snacks show up during special events, and a beautician and barber are on hand, with a beauty salon, full tubs, and even devotional services onsite or offsite. Residents can join activities onsite or outdoors-there are nature trails by Lodi Lake, the chance for biking through BikeLodi, social gatherings, educational sessions, and off-site trips to wineries, shops, and restaurants. There's parking and transportation at cost, so staying active and connected is easier. The community gets decorated and festive during the holidays, and the place tries to feel as much like home as it can. Balance Assisted Living & Memory Care has earned a 3.8 rating from six reviews, showing they do fine in meeting most needs. The place takes part in the Assisted Living Waiver Program and is licensed as a Residential Care Facility for the Elderly, meeting California's regulations. All in all, Balance Assisted Living & Memory Care focuses on helping seniors maintain independence, feel comfortable, and stay connected with others while getting care that fits them, in a safe, warm setting.
People often ask...
Balance Assisted Living, Lodi offers assisted living and memory care.
There are 21 photos of Balance Assisted Living, Lodi on Mirador.
The full address for this community is 1321 S Fairmont Ave, Lodi, CA 95240.
No, Balance Assisted Living, Lodi does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a solvency concern and found an inadequate financial plan, with a net loss posing a risk to residents.
Type ACCR 874051Administrator Qualifications and Duties
Type ACCR 872051Accountability of Licensee
Type ACCR 872131Finance; Records
13 May 2026Complaint
13 May 2026Complaint
Investigated the complaint and concluded that the allegation of financial abuse was unsubstantiated.
11 May 2026Inspection
11 May 2026Inspection
Identified solvency concerns due to a net loss in October 2025 and ongoing unpaid utility bills with late fees; documentation showed three months of nonpayment.
23 Apr 2026Inspection
23 Apr 2026Inspection
Identified that no deficiencies were cited during the visit, though issues were discussed in a non-compliance conference.
27 Mar 2026Complaint
27 Mar 2026Complaint
Investigated an allegation that staff forced a resident to relocate to a sister site. Eviction procedures were not properly followed.
Type B87224(d)
27 Mar 2026Inspection
27 Mar 2026Inspection
Identified serious safety and care deficiencies during an unannounced visit, including unlocked hazardous substances, improper medication management, outdated care plans, unsafe oxygen storage, and inadequate hygiene supplies.
Type A87309(a)
Type A87309(b)
Type A87463(g)
Type A87465(a)(4)
Type A87303(a)
Type A87618(b)(3)
Type A87468.1(2)
Type A87307(a)(3)(D)
Type B87608(5)(B)
27 Mar 2026Complaint
27 Mar 2026Complaint
Investigated two allegations: staff not helping residents get dressed and laundry not being washed. Two washing machines were not working, and the dressing assistance allegation had insufficient evidence.
Type B87303(a)
27 Mar 2026Complaint
27 Mar 2026Complaint
Investigated allegations that staff neglected a resident resulting in a knee laceration and failed to inform the authorized person about care. Evidence reviewed did not support these claims.
27 Mar 2026Complaint
27 Mar 2026Complaint
Investigated allegations of injury, room cleanliness, and hygiene; found no evidence to support the allegations.
02 Mar 2026Inspection
02 Mar 2026Inspection
Identified updates needed for staff coverage and governance documentation to stay in compliance.
15 Jan 2026Inspection
15 Jan 2026Inspection
Identified multiple safety and maintenance hazards, including hot water at 149°F in a resident bathroom, an unlocked housekeeping supply room, a ceiling defect in memory care, gutters with debris, missing baseboards, and exposed wiring.
Type A87303(e)(2)
Type A87309(a)
Type B87303(a)
26 Dec 2025Complaint
26 Dec 2025Complaint
Observed insects inside the site, including a spider in the lobby and a resident-caught small flightless bug, with surrounding areas showing conditions that could support breeding. A citation was issued for failure to keep the premises free of flies and other insects.
Type B8008780087(a)(1)
12 Dec 2025Inspection
12 Dec 2025Inspection
Investigated incident reports about a resident sent to the hospital and requested updated care plan and discharge paperwork.
17 Nov 2025Complaint
17 Nov 2025Complaint
Investigated sexual assault and neglect allegations; found the sexual assault unfounded and the neglect unsubstantiated.
29 Oct 2025Inspection
29 Oct 2025Inspection
Investigated incident reports from October 2025; several cases were closed with no further follow-up needed.
10 Oct 2025Complaint
10 Oct 2025Complaint
Investigated allegation that staff mismanaged a resident's medications; found no evidence of mismanagement after interviews, log reviews, and observation.
10 Oct 2025Complaint
10 Oct 2025Complaint
Investigated an allegation that a resident sustained an unexplained injury while in care. Found a fall outside the room with a possible sacral fracture, staff were on duty, 911 was called promptly, and there was no evidence of inadequate care or supervision or other violations.
07 Oct 2025Complaint
07 Oct 2025Complaint
Found that a resident with diabetes received an insulin injection administered by staff and there were days when medication was not available.
Type A87628(a)
24 Sept 2025Inspection
24 Sept 2025Inspection
Investigated incident reports about resident falls between 09/08/2025 and 09/11/2025; licensing staff will return to finalize findings.
24 Sept 2025Complaint
24 Sept 2025Complaint
Investigated a complaint that incontinence care was not met. Observed a malodorous hallway in the memory care section during the investigation.
28 Aug 2025Complaint
28 Aug 2025Complaint
Found a broken memory care window and an inoperable slider, with portable air conditioners used after the air conditioning ceased functioning for several days.
Type B87303(a)(a)
28 Aug 2025Inspection
28 Aug 2025Inspection
Observed multiple safety and care-planning deficiencies, including unsecured equipment and toxins, restricted access areas, and incomplete care plan updates.
Type A87463(b)
Type A87609(b)(2)
Type A87463(c)(1-3)
Type A87465(a)(4)
Type A87309(c)(4)
Type A1569.2(c)
Type B87613(b)(3)(E)
Type B87705(f)(5)
Type B87555(17)
Type B87463(3)
28 Aug 2025Complaint
28 Aug 2025Complaint
Identified concerns included rooms not kept clean, hygiene supplies lacking, beds not functioning properly, and residents being denied outings.
Type B87303(a)
Type B87307(a)(3)
Type B87468.1(a)(2)
Type B87468.1(a)(1)
19 Aug 2025Inspection
19 Aug 2025Inspection
Observed that no licensing deficiencies were cited. Licensing staff offered ongoing technical assistance to improve operations.
07 Jul 2025Inspection
07 Jul 2025Inspection
Identified a false or misleading statement about staff credentials; service plans showed CNAs but they were not certified nursing assistants, posing an immediate health and safety risk.
Type A87468.2(a)(8)
06 May 2025Inspection
06 May 2025Inspection
Investigated nine residents' incident reports from 04/13/2025 to 04/18/2025, including unwitnessed falls and a resident-on-resident altercation; no citations were issued.
08 Apr 2025Inspection
08 Apr 2025Inspection
Found largely in compliance with licensing requirements during a post-licensing visit. Staff files and trainings met requirements.
08 Apr 2025Inspection
08 Apr 2025Inspection
Reviewed two observed falls and related responses; no licensing citations were issued.
08 Apr 2025Complaint
08 Apr 2025Complaint
Investigated the allegation that covid protocols were not followed, the hot water supply in the men's bathroom, and the adequacy of the emergency food supply, with findings indicating appropriate infection control measures, available hot water, and sufficient emergency food.
20 Dec 2024Inspection
20 Dec 2024Inspection
Identified an amendment to a pre-licensing record after an unannounced visit. The visit included explaining its purpose and documenting a capacity update.
20 Dec 2024Inspection
20 Dec 2024Inspection
Observed a strong urine odor in memory care areas, indicating cleanliness and health/safety concerns for residents. A civil penalty was assessed for a repeat violation within 12 months.
19 Dec 2024Inspection
19 Dec 2024Inspection
Identified a staff member engaging in inappropriate touching during care and observed medication administration documentation gaps for several residents.
Type A87468.1(a)(3)
Type A87465(a)(4)
19 Dec 2024Inspection
19 Dec 2024Inspection
Found no deficiencies during the pre-licensing visit; spaces and safety features were observed to be in compliance.
12 Dec 2024Inspection
12 Dec 2024Inspection
Identified that a resident died on 10-14-24 and a seven-day notification to licensing was not met; the notification was submitted on 11-2-24.
Type B87211(a)(1)(A)
29 Oct 2024Inspection
29 Oct 2024Inspection
Identified repair and update items stemming from a prior visit, including blinds replacement, touch-up paint, and furnishings; no citations were issued.
29 Oct 2024Inspection
29 Oct 2024Inspection
Investigated three resident-to-resident altercations; staff intervened promptly with no injuries reported. No citations were issued.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated complaints about resident-to-resident aggression, safeguarding personal belongings, and medication management. Findings showed failure to consistently intervene with aggression, improperly safeguarded personal items, and medications not administered as ordered.
Type A1569.312(e)
Type A87465(a)(4)
Type B87217(b)
01 Oct 2024Inspection
01 Oct 2024Inspection
Observed clean and sanitary conditions with adequate supplies and staffing. Noted ongoing compliance activities, including audits and staff training, and preparation for a pre-licensing visit due to a change in ownership.
26 Sept 2024Inspection
26 Sept 2024Inspection
Investigated a case involving a resident's fall and femoral fracture; found no evidence that staff neglect or inadequate supervision caused the injury.
12 Sept 2024Inspection
12 Sept 2024Inspection
Observed a resident with a history of excessive alcohol use resulting in frequent intoxication and a tongue-bite injury requiring caregiver intervention; found that staff did not receive infection control training as required.
Type B87463(a)
Type B87208(c)(1)
20 Aug 2024Inspection
20 Aug 2024Inspection
Identified deficiencies including a resident known to be a registered sex offender not assessed for sexual behaviors and a medication safety lapse where medication was left in a resident's room. A civil penalty of $1,000 was assessed.
Type A87465(h)(2)
Type B87457(c)(1)
20 Aug 2024Inspection
20 Aug 2024Inspection
Identified that a resident had multiple falls resulting in ER visits and that reappraisals documenting the falls were not completed to keep records accurate.
Type A87463(a)
20 Aug 2024Complaint
20 Aug 2024Complaint
Identified serious safety and care concerns, including a resident being physically restrained by staff and rough handling, ongoing resident-on-resident altercations, unsanitary outdoor areas, and failure to provide timely medical attention.
Type A87303(a)
Type A87465(g)
Type A87468.1(a)(2)
Type A87413(a)(2)
Type A87464(f)(1)
Type B87303(i)(1)
20 Aug 2024Complaint
20 Aug 2024Complaint
Investigated an allegation of physical abuse toward a resident and found no sufficient evidence to support the allegation.
20 Aug 2024Inspection
20 Aug 2024Inspection
Observed multiple maintenance and safety deficiencies during a pre-licensing evaluation. Issues included wiring, doors, flooring, and cleanliness problems.
16 Aug 2024Complaint
16 Aug 2024Complaint
Identified that staff did not inform the resident's authorized representative when the resident was sent to the ER, and the ER notified the representative of the hospitalization.
Type A87211(a)(1)
16 Aug 2024Complaint
16 Aug 2024Complaint
Identified that staff spoke inappropriately to another staff member in an area where residents could hear, affecting residents' dignity.
Type B87468.1(1)
15 Aug 2024Inspection
15 Aug 2024Inspection
Investigated a case in which a resident sustained serious injuries due to inadequate supervision, resulting in a civil penalty.
Type A67464(f)(1)
Type A87411
Type A87211
Type A1569.49
Type A15610.67
01 Aug 2024Inspection
01 Aug 2024Inspection
Observed that record keeping, care and supervision, and medication management were addressed; no deficiencies were cited.
31 Jul 2024Inspection
31 Jul 2024Inspection
Identified failures to provide basic care and to report incidents that contributed to a resident's death.
Type A87464(f)(1)
Type A87211(a)(1)
31 Jul 2024Inspection
31 Jul 2024Inspection
Observed failures to report a resident injury and health changes and to update the pre-admission appraisal, creating safety concerns; a pill was found on the floor.
Type A87211(a)(1)(d)
Type A87468.1(a)(2)
Type A87463(a)
31 Jul 2024Complaint
31 Jul 2024Complaint
Investigated a claim that a resident did not receive adequate care and supervision, and a claim that there was an inadequate food supply. Findings indicated care needs and safety changes were not properly addressed, while the food supply was sufficient.
Type A87705(c)(5)(A)
16 Jul 2024Inspection
16 Jul 2024Inspection
Identified that a resident requested to speak with the licensing analyst during a case management visit.
12 Jul 2024Complaint
12 Jul 2024Complaint
Identified that four residents did not receive their medications as prescribed during routine passes.
Type A87465(a)(4)
12 Jul 2024Complaint
12 Jul 2024Complaint
Found that residents did not receive adequate food service, daily activities were not provided, and cooling systems were not in good repair.
Type A87303(a)
Type B87219(a)(1-6)
Type B87555(a)
03 Jul 2024Inspection
03 Jul 2024Inspection
Identified ongoing non-compliance across staffing, medication management, and daily operations.
21 Jun 2024Inspection
21 Jun 2024Inspection
Confirmed that applicants and administrator participated in COMP II via virtual interview, identities verified, and understanding of applicable laws and regulations. Conducted an exit interview with applicants and administrator and reviewed topics including license type, resident populations, admission policies, staffing and training, health condition restrictions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
21 Jun 2024Inspection
21 Jun 2024Inspection
Identified failure to provide timely medical attention after a resident requested emergency care, resulting in serious bodily injury. Also noted improper administration of opioids and inadequate medication record maintenance.
Type A87465(g)
Type A87465(a)(4)
Type B87465(a)(6)
21 Jun 2024Inspection
21 Jun 2024Inspection
Completed COMP II with applicants and administrator and confirmed understanding of licensing requirements related to change in ownership.
21 Jun 2024Complaint
21 Jun 2024Complaint
Investigated the complaint alleging a questionable death and identified the listed causes of death as respiratory failure, congestive heart failure/volume overload, sepsis, and an infected hip.
20 Jun 2024Complaint
20 Jun 2024Complaint
Investigated complaints identified failures to regularly observe residents for changes in health or condition and to report incidents to the responsible party, resulting in unobserved falls and a serious injury requiring hospital care.
Type A87466
Type A87464(f)(1)
Type A87211(a)(1)(D)
11 Jun 2024Inspection
11 Jun 2024Inspection
Identified a deficiency because medical records for a resident were not available upon request.
Type B87755(c)
11 Jun 2024Complaint
11 Jun 2024Complaint
Investigated the allegation that retaliation occurred against an employee for filing a complaint; interviews indicated no retaliation and staff feel comfortable reporting concerns.
29 May 2024Complaint
29 May 2024Complaint
Identified inconsistent incontinence care and hygiene maintenance for a resident. Documentation showed missing times and dates for incontinence checks.
Type B87464(f)(1)
29 May 2024Inspection
29 May 2024Inspection
Identified that a resident's appraisal/needs and service plan was not updated to reflect current health status and needs. A deficiency for reappraisals was noted.
Type B87463(a)
29 Apr 2024Inspection
29 Apr 2024Inspection
Identified deficiencies related to staff training and health screenings. Several staff did not have required first aid training and health screening documentation.
Type B87411(c)(1)
Type B87411(f)
22 Apr 2024Complaint
22 Apr 2024Complaint
Found that one resident's controlled medication was given to another resident, leading to ingestion of five pills. The administrator behaved in a non-professional, demeaning, and aggressive manner toward staff and others.
Type A87465(a)(4)
Type B87405(d)(5)
22 Apr 2024Complaint
22 Apr 2024Complaint
Investigated the allegation of illegal eviction. Found that no eviction occurred and no eviction letter was issued; the resident was hospitalized and is returning with a care plan coordinated with an outside agency to ensure a safe discharge; there is not enough evidence to prove or disprove the eviction.
18 Apr 2024Inspection
18 Apr 2024Inspection
Identified ongoing non-compliance after numerous complaints. The conference discussed staffing, ownership changes, and regulatory concerns.
15 Apr 2024Complaint
15 Apr 2024Complaint
Investigated a complaint alleging residents did not receive adequate food; interviews with five residents and two kitchen staff, plus lunch observations, indicated meals were served daily with adequate portions and three meals per day.
08 Apr 2024Complaint
08 Apr 2024Complaint
Investigated an allegation that staff did not ensure reporting requirements were followed; no violation was established.
08 Apr 2024Complaint
08 Apr 2024Complaint
Investigated an allegation that personal property wasn't safeguarded and that diet and communication with the authorized representative weren't properly documented; found insufficient evidence to prove the allegations.
04 Apr 2024Complaint
04 Apr 2024Complaint
Observed staffing shortages on March 31, 2024 left the memory care unit understaffed, with one caregiving shift uncovered. A med-tech shift was covered by the care director, and other shifts were uncovered; staff reported working six consecutive days and feeling overworked.
Type A87411(a)
04 Apr 2024Complaint
04 Apr 2024Complaint
Identified that a resident's bathroom plumbing was not in good repair, and the resident was temporarily moved.
Type A87303(a)
04 Apr 2024Inspection
04 Apr 2024Inspection
Observed several safety and care concerns, including an overdue fire extinguisher service, unlocked storage areas with toxic cleaning supplies, understaffing in the memory care unit, and gaps in medication and call system management.
04 Apr 2024Complaint
04 Apr 2024Complaint
Investigated a complaint that residents were prevented from seeking medical treatment; staff interviews indicated residents could seek medical care when requested and were sent to the ER as needed.
14 Mar 2024Inspection
14 Mar 2024Inspection
Identified that resident records were not readily accessible for inspection, auditing, and copying during normal business hours, with admission agreements, billing statements, invoices, and outstanding balances not available.
Type B87755(c)
14 Mar 2024Complaint
14 Mar 2024Complaint
Investigated the allegation that the resident's admission agreement was not followed. Found that there was insufficient documentation to determine whether the agreement was violated.
14 Mar 2024Complaint
14 Mar 2024Complaint
Investigated the allegation that staff left a resident in soiled bedding for an extended period; evidence did not prove the allegation.
06 Mar 2024Inspection
06 Mar 2024Inspection
Identified that a resident was not provided a 1-to-1 feeder at meals despite a primary care physician's order, creating a potential health and safety risk.
Type B1569.2(c)
06 Mar 2024Complaint
06 Mar 2024Complaint
Investigated the allegation that staff did not follow a resident's medication order. Identified gaps in how medications were administered and delays in PCP-directed health monitoring.
Type A87465(a)(4)
06 Mar 2024Complaint
06 Mar 2024Complaint
Investigated the allegation that staff threatened residents and found no evidence of threats.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated complaints about medication management and maintenance issues. Found multiple missed medications on several days with inconsistent documentation, and unsafe outdoor conditions including a trench covered with loose boards and a broken awning pole.
Type A87303(a)(a)
Type A87211(a)(a)
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated allegations that medications were not documented as administered and glucose testing was not consistently performed as ordered, and observed a urine odor in the memory care area with carpet cleaning needed.
Type A87465(a)(4)
Type B87625(b)(3)(3)
29 Feb 2024Complaint
29 Feb 2024Complaint
Identified sanitation problems in the kitchen and deficiencies in meal service, including a resident not being fed by staff.
Type B87303(a)
Type B87555(b)(6)
Type B87555(b)(9)
Type B87555(b)(a)
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated a complaint alleging staff stole residents' medication and improper training. Found insufficient information to prove or disprove the allegation.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated a complaint that residents were not allowed to choose hospice providers; interviews showed residents and responsible parties could choose their own hospice company.
29 Feb 2024Complaint
29 Feb 2024Complaint
Found that the unlawful eviction allegation was unfounded.
29 Feb 2024Complaint
29 Feb 2024Complaint
Observed a foul urine odor in the memory care unit during an unannounced visit. Noted ongoing carpet cleaning and referenced a prior related complaint.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated a complaint about inadequate quality and quantity of food for residents; observed breakfast included eggs, toast, and oatmeal, with no fruit, and meals served in Styrofoam containers that did not keep food warm.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated an allegation that staff did not ensure adequate supervision, resulting in residents eloping.
02 Feb 2024Complaint
02 Feb 2024Complaint
Investigated an allegation that staff did not provide adequate food resulting in a resident’s death from malnutrition; found the allegation unfounded.
08 Jan 2024Inspection
08 Jan 2024Inspection
Identified safety and maintenance deficiencies affecting resident areas, including fencing, doors, and storage areas.
04 Jan 2024Inspection
04 Jan 2024Inspection
Identified safety and maintenance hazards during a case-management review, including elopement risk, an unsecured memory care exterior area, and exposed wires and debris around outdoor spaces.
Type A87303(a)
Type A1569.312(e)
Type B87405(a)
Type B87463(a)
Type B87411(a)
26 Dec 2023Complaint
26 Dec 2023Complaint
Identified fire safety hazards with exits blocked by trash and equipment, and unsanitary conditions with trash, rotten fruit, and a hole with urine. The investigation also checked whether uncleared adults had access to residents; staff were verified and no access issues were found.
Type A87202(a)
Type A87203(a)
Type B87303(a)
15 Dec 2023Complaint
15 Dec 2023Complaint
Investigated allegations that staff did not dispense medications according to doctors' orders and changed a resident's pharmacy without authorization.
Type B87468.2(a)(18)
Type B87465(a)(4)
04 Dec 2023Complaint
04 Dec 2023Complaint
Investigated a complaint alleging uncleared individuals resided on site; found rooms 44 and 70 furnished but staff belongings not stored there, staff were not residing in those rooms at the time, and two staff had previously resided and were fingerprint cleared. No conclusive evidence proved or disproved the allegation.
04 Dec 2023Inspection
04 Dec 2023Inspection
Identified two residents transferred from Stockton to Lodi with incomplete records and missing documents. They had not been reassessed and needed updated physician reports and admission agreements.
30 Nov 2023Inspection
30 Nov 2023Inspection
Observed that residents left the building unattended, with one resident purchasing a car and others returning intoxicated, creating safety concerns. Assessments and health monitoring were not updated accordingly.
Type A1569.312(e)
Type B87463(a)
21 Nov 2023Inspection
21 Nov 2023Inspection
Identified that on 10/25/2023, three residents left the premises and two could not leave unattended. Noted that health certifications and assessments were not all available at the time.
17 Nov 2023Inspection
17 Nov 2023Inspection
Investigated a complaint and held a non-compliance conference due to staffing shortages and concerns about the memory care program, dementia training, and ownership changes.
25 Oct 2023Complaint
25 Oct 2023Complaint
Identified that a resident sustained serious injuries after an assault by another resident, and supervision was inadequate due to staffing shortages.
Type A87464(f)(1)
Type A87101(c)(3)
Type A1569.2(c)
25 Oct 2023Inspection
25 Oct 2023Inspection
Found insufficient staffing and supervision led to a resident injury, and failures to report serious abuse promptly; administrator qualifications were questioned.
Type A87411(a)
Type A87405(h)(5)
Type B87211(2)
03 Oct 2023Inspection
03 Oct 2023Inspection
Observed ongoing staff training and documentation efforts. Identified commitments to maintain administrator presence, update care plans and dementia records, and pursue building permits.
13 Sept 2023Inspection
13 Sept 2023Inspection
Identified no bed bug issue after review; the incident report belonged to a different location. No deficiencies were cited.
13 Sept 2023Complaint
13 Sept 2023Complaint
Investigated the allegation that staff were not properly assisting residents with medication and the allegation of mismanaging medications; interviews indicated no nose-plugging or head-tilting to dispense meds and no insulin administration by staff, with two prior allegations remaining unsubstantiated.
31 Aug 2023Inspection
31 Aug 2023Inspection
Observed two AWOL incidents involving a resident who left memory care, with one found 1.5 miles away, and noted staffing concerns in memory care.
Type A87705(c)(4)
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated allegations of supervision, food service, laundry, cleaning, hygiene, and facility condition; interviews reported satisfactory food service, laundry, cleaning, and hygiene, while some concerns about supervision and AWOL incidents were noted, and renovations were ongoing.
24 Aug 2023Complaint
24 Aug 2023Complaint
Investigated several resident-care and safety concerns, including delayed incontinence care, medication management, pendant removal, rough handling, available alternative meals, and reporting of falls. Interviews and records showed no evidence supporting these claims.
01 Aug 2023Inspection
01 Aug 2023Inspection
Identified multiple compliance issues related to administration, resident observation, personal rights, incidental medical and dental care, and dementia care.
Type A87405(a)
Type A87466
Type A87468.1(a)(2)
Type A87705(c)(4)
Type A87211(a)(1)(D)
Type B87464(a)(1)
Type B87303(e)(2)
Type B1569.69(c)
28 Jul 2023Inspection
28 Jul 2023Inspection
Observed ongoing construction with safety hazards outside, including tripping hazards from water hoses, construction debris, missing window screens, and pests near an entrance, with a room left open due to a stop construction order and possible construction without a permit.
12 Jul 2023Inspection
12 Jul 2023Inspection
Observed unpermitted construction blocking an exit with plywood and chairs near exit doors, creating a potential safety risk; the door alarm in the memory care area was not in place as promised.
Type A87203
09 Jul 2023Inspection
09 Jul 2023Inspection
Identified fire safety issues and unsecured medications during a health and safety check, including an outdated fixed kitchen system and an unlocked medication cart.
Type A87203
Type A87465(h)(2)
07 Jul 2023Inspection
07 Jul 2023Inspection
Identified construction without the required permit and without notifying licensing, with related safety concerns observed.
Type A87305(a)
Type A87211(a)(1)(D)
02 Jun 2023Inspection
02 Jun 2023Inspection
Found that staff did not report changes in a resident's condition and did not notify the physician or summon emergency medical services.
Type B87465(a)(2)
25 May 2023Inspection
25 May 2023Inspection
Identified deficiencies related to retaining a resident with stage 3 pressure injuries and inadequate wound care and pain management.
12 May 2023Complaint
12 May 2023Complaint
Investigated an allegation that staff stole money from residents and found no evidence to prove it occurred.
10 May 2023Complaint
10 May 2023Complaint
Investigated a complaint alleging a resident developed pressure injuries and weight loss and that changes in condition were not observed or promptly reported or medical care sought; records and interviews indicated monitoring and notification failures.
Type B87466
Type B87465(a)(2)
21 Apr 2023Complaint
21 Apr 2023Complaint
Investigated an allegation that staff did not adequately report a change in condition to the responsible party and found delays in seeking medical care that led to undue suffering.
Type A87464(f)(1)
Type B87466
21 Apr 2023Complaint
21 Apr 2023Complaint
Investigated an allegation of neglect resulting in a resident's fractured wrist; the cause could not be determined.
27 Mar 2023Inspection
27 Mar 2023Inspection
Observed generally safe conditions with no deficiencies cited. Noted one refrigerator not working and two others functioning at 38 degrees Fahrenheit.
07 Mar 2023Complaint
07 Mar 2023Complaint
Investigated four allegations regarding staff leaving residents unattended, not responding promptly to requests for assistance, not communicating with residents' representatives, and inadequate lighting. Based on interviews and observations, there was no evidence to support these concerns.
07 Feb 2023Complaint
07 Feb 2023Complaint
Observed air conditioning not functioning in the back area during an unannounced visit; portable units were used and hydration stations were available.
Type B87303(b)
07 Feb 2023Inspection
07 Feb 2023Inspection
Verified the air conditioner had been fixed on 9/2/2022.
06 Jan 2023Inspection
06 Jan 2023Inspection
Identified that a certified administrator was not on duty for the required hours per regulation. A deficiency was issued and a civil penalty was assessed.
Type B87405(a)
13 Dec 2022Inspection
13 Dec 2022Inspection
Identified that an incident report was not submitted to the licensing agency within seven days after a resident's hospitalization for blood in the urine.
Type B87211(a)(1)(D)
13 Dec 2022Complaint
13 Dec 2022Complaint
Identified that staff did not seek timely medical attention for a resident with blood in the urine and did not adequately notify the resident's physician or authorized representative.
Type A87465(a)(1)
Type B87466
13 Dec 2022Inspection
13 Dec 2022Inspection
Identified unwitnessed falls and a stage 3 pressure sore with hospice care in place; observed fall prevention measures and proper interventions for care needs.
02 Dec 2022Complaint
02 Dec 2022Complaint
Identified that faucets in a hallway did not deliver hot water due to a water heater malfunction.
Type B87303(e)(2)
18 Nov 2022Inspection
18 Nov 2022Inspection
Identified deficiencies included absence of a certified administrator on site for the mandated hours and failure to screen entrants for COVID. It also noted failure to report a hot water outage and COVID cases to licensing within required timelines, and lack of a designated substitute on duty 24 hours per day.
21 Apr 2022Complaint
21 Apr 2022Complaint
Investigated an illegal eviction allegation; the eviction letter contained all required regulatory elements and no regulatory deficiencies were cited.
25 Mar 2022Complaint
25 Mar 2022Complaint
Found no financial distress, a one-day telephone and internet outage occurred due to the service provider, and four residents with scabies were treated and cleared.
21 Mar 2022Inspection
21 Mar 2022Inspection
Found two deficiencies: one involving missing health screening evidence for staff, and another involving lack of documented quarterly fire drills.
Type A87412(a)(11)
Type B1569.695(c)
17 Feb 2022Complaint
17 Feb 2022Complaint
Investigated a complaint that staff did not protect a resident from another resident entering the room. Records and interviews indicated a night shift incident where a resident was found sleeping in another resident's bed.
Type B87705(c)(4)
19 Nov 2021Complaint
19 Nov 2021Complaint
Identified trip hazards from laminate flooring coming loose in several rooms and a loose door strike plate, creating safety risk.
Type A87303(a)(1)
21 Oct 2021Inspection
21 Oct 2021Inspection
Found no deficiencies during an unannounced collateral visit at an unrelated facility; reviewed staff records and noted census of 70.
21 Oct 2021Inspection
21 Oct 2021Inspection
Identified concerns about COVID-19 protocol compliance and prior citations, including failure to report positive cases and medication-related issues.
17 Sept 2021Inspection
17 Sept 2021Inspection
Identified that several residents tested positive for an infectious disease on 08/11/21 and that an incident report was not submitted to licensing until 08/18/21.
Type B87211(a)(1)(B)
Type B87211(a)(2)
27 Jul 2021Inspection
27 Jul 2021Inspection
Observed safety and health concerns, including seven staff not wearing masks at arrival, unfinished carpet flooring in memory care, and two resident bathroom faucets not draining properly. The facility also lacked a carbon monoxide detector, and a civil penalty was assessed.
Type A87468.1(a)(2)
Type A1569.311
Type B87303(a)
23 Apr 2021Complaint
23 Apr 2021Complaint
Investigated that a home health professional was denied entry by staff, affecting a resident's personal rights.
Type A87468.1(a)(16)
23 Apr 2021Complaint
23 Apr 2021Complaint
Investigated allegations that staff were not properly trained and that residents were confined to beds and not rotated.
23 Apr 2021Complaint
23 Apr 2021Complaint
Investigated an allegation that staff were under the influence at work; interview evidence did not corroborate the claim.
03 Nov 2020Inspection
03 Nov 2020Inspection
Identified that a resident’s pre-admission appraisal was not signed and no in-person assessment occurred before move-in. Found that the admissions agreement offered a refund if no pre-admission appraisal was completed, but a proper appraisal prior to admittance was not performed.
03 Nov 2020Complaint
03 Nov 2020Complaint
Found that preadmission fees were disclosed in the admission agreement and signed by the resident's representative. Found a roof leak in a resident's room during heavy rain.
03 Nov 2020Complaint
03 Nov 2020Complaint
Identified that medications were not administered as prescribed, and that staff administered liquid medications beyond their scope of practice.
29 Apr 2020Inspection
29 Apr 2020Inspection
Confirmed the facility installed and tested a delayed egress system in a memory care area, allowing for its use with updated licensing.
Type A87633(j)(1)
Type A87465(a)(5)
13 Feb 2020Complaint
13 Feb 2020Complaint
Found that the facility used delayed egress without proper authorization and installed a fence blocking fire department access, both of which compromised fire safety.
Type B87303(a)
25 Nov 2019Complaint
25 Nov 2019Complaint
Investigated an incident involving staff purposefully agitating a resident, resulting in video evidence and the termination of the involved staff members. Confirmed that staff failed to treat the resident with dignity and respect.
Type B
Type B
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